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Lenovo 100GB offer - new laptop - new account

newuser2

Hi I purchased a new Lenovo Laptop. I saw a popup offer for 100gb for 12 months free.

The software was pre-installed on my laptop - Lenovo Vantage.

I created a new account with a new email address. I noticed dropbox identified my laptop when i created the account.

I did not receive the 100 gb capacity. I am still limited to 2gb a few days later.

Please help.

newuser2

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Mark

Did you meet the terms by completing www.dropbox.com/gs ?

newuser2

Thank you for the reply, but that link is to add 250MB to your account.

The Lenovo offer has no such requirements. Simply buy a Lenovo machine and installed the included bloatware and create an account. See link here that was provided to me by a Lenovo rep in chat. Unfortunately he disappeared before actually loking at my particular situation.

What is the current Dropbox promotion on Lenovo devices? | Dropbox Help

I did what was required. There is no mention of installing drop box on other machines, invite friends etc.

Where is Lenovo support? I know it's the weekend, but I see a lot of issues with these offers.

thanks,

Jay

Hi @newuser2, could you try completing the get started page as @Mark suggested to see if this helps activate the promotion on your account.

z5545

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Megan

Hi @z5545, let's see what we can do about it!

Also, keep in mind I've merged your post under this thread, since it echoes the situation the user above has described.

As a first thing, can they try following these steps?

Let me know what happens after that.

z5545

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z5545

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Megan

Hey @z5545!

I just sent you an email, in order for us to look into this.

Reply back as soon as possible, cheers!

justf0g

I am not able to see the 100gb additional space for my lenovo device also.

Tried the steps in the article, but still no result.

Walter

Hey @justf0g, sorry to hear you're having issues with this.

Would ti be OK if I reach out via email to have a further look internally?

nashiareeba

Hi,

I got a new Lenovo laptop and I got a prompt to get Dropbox and get 100gb. I downloaded Dropbox and registered but didn't get the 100gb. It's still at the basic 2gb plan.

Please help, I want that 100gb.

Rich

@nashiareeba wrote:
I downloaded Dropbox and registered but didn't get the 100gb. It's still at the basic 2gb plan.

Did you download Dropbox on your own, or did you do it through the app that was preinstalled on the computer? You have to use the app that comes preinstalled in order to be eligible for the bonus space.

nashiareeba

It automatically opened Dropbox and then I registered.

nashiareeba

Please help, I want that 100gb

Mark

If you used Dropbox that was already installed and not one you downloaded you also need to have completed the www.dropbox.com/gs promo AND not have had bonus space before

nashiareeba

I did not have any storage before. Like I said this is a new account. I did everything correctly, I just want that 100gb. Please help.

justf0g

Sure. You can email me at [removed per the Community's Guidelines]

Walter

Thanks a bunch @justf0g - you've got :envelope:

Also, if you're still having issues with this @nashiareeba, would you like me to send you an email to investigate further?

justf0g

Sure, you can email me at [email removed as per Community Guidelines]

fishingmedic9

I'm having difficulty getting the 100GB of space as well. What else needs to be done other than opening a new account?

Walter

Hey @fishingmedic9, sorry to hear you're having issues with
this.

If you've finished the
get started steps and still not seeing the promotional space in your account's
plan tab, may we reach out via email to have a further look internally?

nashiareeba

Yes please. Email me at [removed per the Community's Guidelines]

Walter

Sure thing @nashiareeba - you've got :envelope:

fishingmedic9

Yes please, email me at [removed per the Community's Guidelines]. thank you

Walter

Sure thing @fishingmedic9 - you've got :envelope:

ManfrediM

I am still having issue on this,

I completed all the steps required and only got 250mb... I need the promised gb...

please help

[removed per Community Guidelines]

Nancy

Hey @ManfrediM, thanks for posting on our forum!

Can you walk me through the exact steps that you took in order to redeem your promotional space?

For example, when you got your device, did you see a prompt to create a new Dropbox account and sign in to it on the app?

Is there any chance that your computer was pre-owned or refurbished, by any chance?

Let me know.

ManfrediM

Hi!
I followed all the steps and it was a brand new laptop.

Jay

Hi @ManfrediM, did you create a brand new account via the built-in app, or did you sign into an existing account?

xxxxxx2

I bought a new Lenovo laptop recently (2022) which makes me eligible for the 100gb. I signed into an old account on the Lenovo Welcome/Vantage app preinstalled on the laptop in order to get the offer, but the software did not install or have dropbox beforehand.

As nothing happened, i went through the lenovo welcome app again only to find the offer section was gone, implying it was used up. However, on the account when viewed on the browser and even after manually installing dropbox on the laptop nothing showed up. As from september 2020 the account should be eligible for the offer and especially since the login was accepted.

Please help me find out how to get the offer to work. Thank you.