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Accessing folder shared to secondary email

Hello,

I have a paid account with a primary and secondary email. Someone shared an album with my secondary email, but when I try to open it I get a popup saying don't have access to the content. What did I do wrong?

Thanks!

Annie 😃

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Megan

Hi @AnnieZ900, Welcome to our Community!

Could you try opening the folder from another browser and let me know if you still get the same results?

In addition to this, feel free to send me a screenshot of the error you see on your end.

Thanks!

AnnieZ900

Hi Lori,

Thanks for the reply! I tried in a different browser, no luck. Here's what I see:

Thanks!

Megan

Thanks for the screenshot @AnnieZ900!

Just to rule that out, you are certain that the invitation and the secondary email are spelled correctly without any mistakes, right?

Also, have you verified the secondary email as well?

AnnieZ900

I confirmed that the spelling is correct, and the secondary email has been verified.

I tried to create a new account with the secondary email (I know, that's probably bad!), and Dropbox said there was already an associated account. I tried to reset the password, but I never got a reset link emailed to either account. I can still log in normally with the primary account.

Thanks for your help, Lori! It's much appreciated!

Megan

Hey @AnnieZ900, thanks for the reply.

Would it be okay for me to reach out to you via email, so we can have a closer look into this together?

Cheers!

AnnieZ900

That would be great! How should I share my contact info?

Thank you Lori!

Megan

Happy Wednesday @AnnieZ900!

I've reached out to your Community related email and I'll be happy to talk to you there.

rrcollum

I am having the exact same issue.

Were you able to get this to work?

carlosp

Hi, I'm having the same issue. I have a secondary email setup and a folder was shared to that one. When I try accessing it, I get the error message that I need to request access with my primary email.

Jay

Hi @carlosp, are you certain that they sent the email to the correct address? Does the shared folder not appear on this page on your account?

carlosp

Certainly I can ask them to send them to the personal email but my question is: if I can access the file if they send it to my secondary email? That has not worked so far!

Hannah

Hey @carlosp, sorry to jump in here.

Secondary emails are indeed for sharing purposes, so it should work.

Did you check the page that Jay linked you in his response above, to see if you can locate the folder there, to check if it worked?

sdelittle

I'm also having this problem. A dropbox folder was shared with my secondary email, and when I try and open it from my primary email, it says that I don't have access. Did anyone resolve this?

Jay

Hi @sdelittle, were you able to see the invite for the shared folder on your account from this page?