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Verification code not working on the desktop app

Unable to login in new computer. Verification code is texted to phone but every time I type it in to the computer it says it is not valid, have tried changing password and tried sending multiple codes.

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Megan

Happy Monday @Jessica5555, I hope you're doing well!

Can I ask if you've taken a look at this Help Center article?

If not, can you give it a go, and let me know? Thanks!

Jessica5555

Hi Lori,

Thanks for responding. I have tried the Automatic time settings as instructed and still the same response.

I didn't specify, I am able to log in on the internet browser no problem. It is the App on the laptop where I can't log in. thank you!

Megan

Thank you so much for clarifying @Jessica5555!

Do you get any errors on your end when trying to sign into your account, using the Dropbox desktop application?

Feel free to send me any screenshots if you do.

Let's try one more thing, which is uninstalling then re-installing the app, to see how this works out for you.

Jessica5555

Hi Lori, jsut tried un-installing and re-installing.

once I enter the code on the desktop app, I click submit or whatver it is, nothing happens, then when I click again it says invalid code.

I get an alert on my phone asking if it was me who signed in, I say yes. But then nothing happens on the desktop once I have approved the login on my phone.

Megan

Hi @Jessica5555, I hope you're doing well!

Can you clarify the version of your app, and its syncing status for me, please?

Drewstoun

Ultimately I am trying to have the DropBox folder in my Favorites in the Finder. Like I used to have.

I can login on the DB web.

I'm trying to intstall the DB App for desktop:

When I run the install app and try login the 2FA says the code is invalid ?

I have spent way toooooo long trying to figure this out.

Mark

Is the time and date on the Mac the same as on the website? i.e. is your timezones etc. correct?

Drewstoun

Hey Mark, thx, I actually reset my password and it seems to have worked💯

brianmoore53

I have installed dropbox on a new device. I login and am sent a code to enter. I enter the code and receive a message of Invalid Code. This happens continuously. Please help

Hannah

Hey @brianmoore53, thanks for bringing this to our attention.

This is in regards to the two-step verification code, right?

Have you tried resetting your password, to see if that helps?

Michael G.134

It's now April 2024, I've just got a brand new laptop with Dropbox installed, and get the same issue.

It sent me two security codes, I typed them in perfectly (within 10-15 seconds), and it rejected both.

I also loathe that Dropbox wants access to my Contacts, for me to login using Google. They don't even make it an option.

Nancy

I’m sorry to hear this, @Michael G.134. Have you reinstalled the Dropbox app on your device, and it didn’t help either?

You can also try resetting your Dropbox password as an extra step, and it see if there’s any difference afterwards.

Otherwise, feel free to send me a screenshot of any errors you’re getting, and I’ll have a look.