No confirmation email of sent file

Hey @astridgrace, welcome to our Community!

When you're done uploading on the file request page, do you see the 'Finished uploading' message? If so, you're good to go!

Let me know if you have any questions.

jbakervt

This doesn't answer the obvious other question: why are upload confirmation emails not being sent as they had been for a while now?

Anyone have any insight as to why the confirmation emails just stopped being sent?

uknead2neaux

I agree wholeheartedly. This is a confusing & ridiculous oversight for a company earning $2.4 BILLION in revenues.

Confirmation of sent emails is standard on ALL email services.

I find myself sending additional emails, asking the receiving party to confirm receipt of the dropbox email.

AND.

I shouldn't have to do this. No one should.

Hey @uknead2neaux, sorry to hear you're having this issue. Can I reach out to you via email, so we can look into it?

Also, @jbakervt, are you still having this issue as well?

treasury

I am now having this issue. Was there ever a resolution for it?

Walter

Hey @treasury, sorry to hear about this.

Can you clarify how long you've been having this issue? Have you tried another browser than the one you used originally?

Let us know and we'll take it from there.

We're also having this issue.

One of our clients in particular is not receiving a confirmation email after uploading using a file request.

Because of our naming convention, we ask clients not to log in when they upload, but to add their email addresss on the file request screen. Our client tells us they have a Dropbox account, and use that associated email address when using file request.

They have whitelisted 'dropbox.com' and have checked spam folders, and nothing has arrived.

I've tried on Firefox and Chrome.

Do you have any suggestions?

Thanks!

Jay

Hi @Credible_Media, are they using a private email domain, or a public email provider?

Hi Jay - it's a gmail address.

Hi from me too, @Credible_Media! I hope it’s OK to jump in here.

Can you let me know when was the last time they received this type of email approximately?

When uploading content to your file request, do they see a small green checkmark on the uploaded files, along with a message saying “Finished uploading” on their screen?

Hi - yes they do. The audio uploaded, but they've never had a receipt, despite using mulitiple email addresses and browsers. 😉

Jay

|Are any other users experiencing this same issue when uploading to your file request link, or just this particular client?

At the moment, it's just this user. I can't personally check the spam settings etc, but I'm assured that dropbox.com has been whitelisted, emails are accessed on a browser, rather than an email client.

Hey @Credible_Media, just wanted to jump in here, to mention that since it's a different user that is having this issue, they'll need to reach out to us from their own Dropbox account.

Do they in fact have a Dropbox account of their own? And are they receiving other Dropbox related emails?

Also, have they perhaps reached out to our support team about this?

If so, please ask them from the ticket number from their communication, so we can look it up in our system as well.

Hannah! Please help! Same issue.

I have a link provided to me from a potential client. I uploaded my files. I see a screen with a guy running through a finish line. Looks like it went through? But NO email to confirm it was sent. I think there was a note that said I'd be alerted when the recipient downloaded my files? I know they did, but I got NOTHING via email to ease my mind. Contemplating resending it, but how annoying is that. Please tell me - if I saw the screen with the guy running through that finish line tape, that my files went through....

Hey @AnnieBoon, hope you’re doing well!

Did you check your spam folder, and there’s no email there either?

After the files have been successfully uploaded, you should see a green checkmark on your screen. If you happen to have a screenshot of the message you mention though, I’d love to see it.

Hi Nancy,
No screenshot:(
I was not logged in in any way when I uploaded the files. Is that why I didn't get any email at all, no spam, no promotions no socials, no email at all.

It’s not necessary to be logged into Dropbox to upload files to a file request, so that shouldn’t be the reason.

Did the recipients mention anything about not receiving your files on their end?

No, but it's a busy casting office getting 100s of submissions, I'd hate to reach out just to make sure mine went it, it's pretty unprofessional. Ugh, I wish there was SOMETHING that let me know it made it. Do you think that seeing that guy running through the finish line meant that it went through? I think I saw something like, "we'll let you know when Joe has downloaded your files..." or similar?

Jay

Hi @AnnieBoon, if this was a file request link, then you should only receive an email when your files are uploaded, and not when they open your file.

From what you've described, it sounds like the upload was successful.

@Jay Hi Jay, So - can they watch a file I sent through the link request WITHOUT downloading it? I sent a video I worked really hard on, and on a tight deadline, and I've gotten no email stating "_____has downloaded your video..." or anything. Does that mean it has gone unwatched? THX!!

Hey @AnnieBoon, jumping in here as well.

To confirm, if you saw the screen with the man running through a finish line, your file was successfully uploaded to the file request, so no worries there!

But do you remember adding your name and email address before you clicked on the "upload" button?

I did! There were two boxes for name and email. I filled those out. 😕 Could they have watched them without downloading?

Hi again, @AnnieBoon! When adding files via file request, these files are basically uploaded to the other user’s Dropbox account, so they can access them even without downloading them from their account, if they want to.

OH!!!!!!! OK. Oh man. That is good to know. THANK YOU FOR HELPING ME.