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Too many incorrect attempts. Please try again in a few minutes.

Hello

I forgot my dropbox password and i use this link https://www.dropbox.com/forgot but i got this error "Too many incorrect attempts. Please try again in a few minutes."

I didnt receive any email about reset password.

please help

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Jay

Hi @sdshahbazi01, thanks for posting on the Community!

This is generally a security measure to prevent multiple attempts to reset passwords.

Could you try waiting for 24 hours and then attempt to reset the password again?

As you didn't receive any emails, could you try adding no-reply@dropbox.com to your contacts list, and check the spam folder the next time you attempt to reset the password?

Keep me updated with any progress!

JasonX

My password no longer works.

I've tried resetting my password, but keep getting the message "Too many incorrect attempts. Please try again in a few minutes."

I wait 24hours, sometimes weeks, but still get this message and can not reset my password.

Please can anyone help.

Megan

Hi @JasonX, welcome to our Community!

Do you have access to the email address linked to your Dropbox account?

If you do, would you mind if I sent an email your way, so we can investigate further?

Please keep me updated!

JasonX

Hi Megan

I do have access to the email address connected to the account.

It's also the account connected to my personal account.

Many thanks in advance for your help.

Jason

Megan

Happy Friday @JasonX, I hope you're having a wonderful day!

I just sent you an email, and I'll be happy to discuss and troubleshoot this further.

Enjoy!

Byron Wiltshire

Hi guys we have the same issue, we urgently need access to an account, who can I email ?

Byron Wiltshire

hi guys, Iv been trying on an off the entire day i need to access my account urgently and i have no support email or contact number, how many minutes is "Please try again in a few minutes" how can i fast forward this process ?

Megan

Hi @Byron Wiltshire, let me help!

How long has it been since this message showed up?

Let me know!

JasonX

Hi

Our email conversation seems to have stopped since I sent you the credentials for my second account. Did you receive them? If so, did you manage to look into the issue?

Many thanks

Megan

Hey there, Jason!

No, I didn't receive your reply. But don't worry, I just opened a new ticket on my end for you.

Let's solve this, there.

shimonfadida

I am having the exact same issue - really frustrating it is actualy due to support i got on the chat with my business Accoint

can someone post any beneficial info about it?

tienthanhng

hello Megan, I got the same issue and I didn't receive any reset password in my inbox. This is work-related dropbox so I'm kind of freak out now. Can you fast forward steps to help me directly? my contact email is - My dropbox email is - and I can access both of my emails.

Thanks.

[Moderator note: Personal information removed per the Community's Guidelines]

Nancy

Hi @tienthanhng, hope you don’t me jumping in.

I’ve opened a support ticket for you, so we can look into this internally.

When you have time, please check the email address that’s tied to your forum profile here, and reply back to me.

Cheers!

xxyyzz

Hi there. I have been trying to reset my password for an email that I haven't used for close to a year. There are two things are happened and I don't know what to do or who to reach out to:

1. I didn't receive the reset password link in my email.

2. I tried to redo it, and it kept showing "too many attempts. try few minutes later"

Can someone reach out to me and help me out with resetting one of my dropbox account?

Best

Hannah

Thanks for the comment here, @xxyyzz and sorry to see you're having trouble.

Can you try to reset your password again, from a different connection or network, to see if that helps?

xxyyzz

Hi:

I have tried adding no-reply@dropbox.com to your contacts list and am still unable to receive a password reset email. This is very frustrating as I need to access my account.

xxyyzz

same here!!! I am having difficulty as well. I can't receive any password reset link in my email even by adding no-reply@dropbox.com to your contacts list. This has been effected my work!!!

xxyyzz

@Hannah.

I have tried everything that possible solution that I can find in this community, but none of it can solve my problem. would you please help me solve this problem? My work has been affected due to this matter.

thank you

Hannah

Don't worry, @xxyyzz, we'll try our best to help you out.

Are you not receiving the password reset email, on the address associated with the account you're using here, on the Community? Or is it a different Dropbox account?

Can we send you an email, so we can look into this?

xxyyzz

It is a different dropbox account. I can't log in and do anything. So, therefore, I used my personal dropbox account log-in to reach out for help.

Please do send me an email, and I can let you know which email my dropbox account can't receive the reset link.

xxyyzz

@Hannah It is a different email account. Please send me an email, and I will share the associated account which I can't receive the reset password link.

Hannah

No worries, I just sent you an email, so we can look into this together!

xxyyzz

@Hannah

I have replied to the email you sent it out. However, I haven't heard back from you yet.

Yasers

pls i need help im try to reset password but this msg "Too many incorrect attempts. Please try again in a few minutes." no msg from email

this account [Removed as per Community Guidelines]

Yasers

pls i need help 2 days no msg from email and i cant reset password "Too many incorrect attempts. Please try again in a few minutes."

Yasers

my account [Removed as per Community Guidelines]

Jay

Hi @Yasers, have you tried waiting a full 24 hours prior to resetting the password?

Yasers

Now work but no msg spam or index 2 days no msg
My account is [email removed as per Community Guidelines]

Jay

Thanks for the update, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Yasers

no this email for to login here and help my accout is [email address removed per the Dropbox Community Guidelines] i need help for this email im try today to forget password but no msg on spam or inbox i need just msg for rest password