Family Plan can't move folder to Family Room and can't share this folder even if when I'm the Owner

nivg

Hello everyone, we just started a Family Share plan.

I have seen the Family Room folder created and wanted to move our Family folder into it (we used pro plan in the past).

While trying to do this simple task I'm getting an error that I don't have permission to do so, but I'm the owner of everything and family manager.

 

Any thoughts on how to resolve this error?

Jay

Hi @nivg, thanks for joining the Community!



If this Family folder you used before was a shared folder, then this is why, since you can't move a shared folder into the Family Room folder.



The Family Room folder is already shared among the family members, and can't be shared to anyone who isn't part of the Family.



To work around this, you can unshare your Family folder, which will remove everyone from it, and then drag the now private folder into the Family Room. Alternatively, you could move the files in your folder directly to the Family Room.



Keep me updated with any progress!