Child Item

Save to Dropbox from Notes app in iOS fails

Hello,

If I use the Notes app in iOS to scan a document, and then I use the share option to Save to Dropbox, I get the error "An unknown error occured. Sorry, an error occurred. Please try again later." Other apps can share to Dropbox, it seems that only the Notes app can't.. This happens on an iPhone 11 Pro Max and an iPad Pro and an iPad Air 2, all running iOS/iPadOS 14.2. I also tried to save to files and select Dropbox, that works on the iPads, but not on the iPhone.

Any ideas?

Thanks

Find more posts tagged with

Mobile

Error Messages

Developer

AcceptAnswer

Comments

Jay

Hi @TheDanny, thanks for contacting us!

How are the scanned documents saved in the Notes app? When exported to other apps, what file type is exported?

Are you able to move the files in the Notes app to Dropbox via the iOS Files app?

Any other info or screenshots of the error message would be helpful!

TheDanny

Hi Jay,

I'll try to explain in more detail:

I create a new note in the Notes App on my iPhone 11 Pro Max running iOS 14.2
I use the App feature to scan a document
I tap on the scanned document and choose to share it
I select "Save to Dropbox"
I right away get the attached error.

If I choose to share to "Save to Files" instead, Dropbox is there, but greyed out and cannot be selected (see pic).

If I follow the same procedure as above in the Mail app, for example, I can save to Dropbox without any issues.

Hope this clarifies the issue.

Thanks

Jay

Are you able to rename the file prior to saving it, since there doesn't appear to be an extension on the file itself, and then try saving it toy your account?

TheDanny

There are no file names per se. I think the "File 02.12.20, 19 08 29" name was assigned automatically by the Notes app. In any case, I get the error message before having a chance to make any changes.

Thanks

Daphne

It is rather strange that you can't use the "Save to Files" option on your iPhone too.

Can you try disabling and then enabling Dropbox as a location with these steps?

While I was able to reproduce the error when using the "Save to Dropbox" option, saving via the Files app to Dropbox did the trick.

TheDanny

Daphne,

Thanks for your reply!

Following your suggestion, I disabled then re-enabled Dropbox as a location in Files, and I was able to to save to Dropbox via Files. Saving directly to Dropbox, however, still does not work.

Thanks

Daphne

Apologies for the delay in getting back to you here @TheDanny!

So we can have a better look into this, I've just sent a message to the email linked with your profile here.

Please check your inbox when you have a moment and we'll take it from there - thanks!

RusticM

I’m having the exact same problem listed here.

TheDanny

Believe it or not, after explaining all of the above again via email, the response I got was that I should complain with Apple!! Dropbox believes that Apple should fix that issue! After a few emails back and forth, it became obvious that Dropbox support was not willing to help. I was actually ready to upgrade my account, but after such "service", I changed my mind and am now mainly using something else. I really did not expect this from Dropbox!

Aerodriver

I’m having the exact same problem! Why hasn’t Dropbox provided a fix to this or posted a meaningful explanation?!

Megan

Hey @Aerodriver, and sorry to hear you're experiencing the same issue!

May I ask more regarding the device you use? Have you tried using both cellular data, and a different WiFi?

In addition to this, can I ask for if you follow the precise steps when trying to share, as shown above?

TheDanny

Lori,

Sorry if I sound irritated, but all you need to do is read the whole thread. Aerodriver already wrote that he’s facing the exact same issue I did. I say “did” because I’m resorting to another cloud sharing service which does not have this problem.

Thanks

SPBRob

The scanned files are PDF

No that doesn't work on iPhones

Take a iPhone, scan a document, open that document and share then select save to dropbox

As soon as dropbox sheet opens the error is there, unable to change the filename

truncj

Found a workaround that uses the ios files app.

https://www.youtube.com/watch?v=vA_zxEdAXbI

RusticM

Thanks! This indeed solved my issue.

smussadi

I've also been having this problem for a quite a while. I just tried to delete the dropbox and reinstall it. After reinstalling, same issue. This is very frustrating.

smussadi

Also, the work around did not work for me.

Renwoman

Same experience here. I have also decided to hold off upgrading due to the complete lack of effective customer support