I am unable to scroll down through my files.
In that case, have you ensured that you're using the latest stable version of Safari @Clzufall?
Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to load normally.
That said, I'm glad it seems to be working just fine on other browsers, like Chrome for example.
Hi @Clzufall, thanks for posting today!
I'm sorry to hear about this. Are you experiencing this on the Dropbox site or the desktop or mobile app?
Any info you can provide would be great!
I am on the internet with the Dropbox site open.
Thanks for the info. Could you try switching browsers to see if this helps?
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
No that did not help. Very unhappy that I have to change browsers.
Please could you attach a screenshot showing exactly what your browser is showing? Does the mouse wheel or trackpad on your device not allow you to scroll down?
This is not a hardware issue. Both my mouse and trackpad act the same, the scroll bar/elevator on the screen moves down just a bit then the system pops me back to the top every time. I can see there are more than 10 flies saved, because the scroll bar/elevator on the screen has room to move down and show more files, but for some reason it cannot. When I use drop box from now on I will use a different browser which moves, works, and shows all the files properly.
What browser have you been using that was unable to view the Dropbox site correctly? Is it one of the recommend browsers here?
Safari is the one not working. I can use Chrome, it works fine.
When I go to dropbox.com and try to scroll down to view my folders, the scroll bar barely moves and then pops back to the top. I have not had this problem in the past and have not updated anything on my MacBook pro. I am using Safari, 10.12.6 (Sierra) which I have always used. Again, no updates, etc. to any software. Why is this happening and how can that be fixed?
Hi @ftavp, thanks for posting today!
Could you try switching browsers to see if this helps?
This will help me assist further!
I am actually having the SAME issue and private browsing does NOT work. This is HORRIBLE>
Hey @bdottolo, thanks for joining us on this discussion.
Did you also try another browser and clearing your cache? Maybe that will do the trick.
Give us a nudge with any updates. Cheers!
Yup, also the same issue. Weird.
This is happening to me too. Sucks. I'm also on Safari. Started happening recently.
Hey @rfugatti, thanks for joining us on this thread.
Are you having this issue on other browsers as well?
If you haven't already, try an incognito/private browser and see if you still experience the same behavior.
Clearing cache and switching browsers doesn't work.
It costs =$50 a month for this- when are you going to FIX IT
When is someone on Dropbox going to actually fix this issue? I'm tired of chatting with people who don't know anything and constantly promise to "escalate" when we can't scroll, can't sort items that are starred or search results alphabetically, export folders on our phones etc. You need to do BETTER.
