Search doesn't find all results.

So it's actually started working now.

Perhaps it was a delay in indexing at Dropbox side?

Seems odd though, it doesn't usually take very long and this was all day.

All comments

jamestoothill

Also having this problem, I can't find any files created after midday yesterday..

Looks like an indexing problem on dropbox's side? but causing a big headache for us, as we use the search in an API. Any idea when it'll be resolved?

Jay

Hi @Authentech, thanks for messaging the Community!

I'm sorry to hear about this. We're not experiencing this issue currently.

Is this only on the Dropbox site, or do you have this issue when searching via the Dropbox desktop application?

Keep me posted!

I just tried on the Dropbox app and it has the same issue.

Searching for the folder in Windows comes up just fine, but the Dropbox app and website don't find it, even though it is clearly there on the website and synced from the App.

I even tried deleting the folder and waiting for it to sync, then re-adding it, it still doesn't show up in searches.

It seems like other folders that are added are coming up (although sometimes the search results show a different number of results and back again).

I'm not sure what else I can do to get it working. It doesn't have any strange characters at all.

I tried the bad_files_check which is broken and just causes the browser to freeze and use up most of my RAM.

milaaaa

Actually search capability is the biggest pet peave I have with Paper and it might be the reason why I switch to another platform.
Sadly, I'm probably one of the most passionate users of Paper - I mean, I converted soooooo many people to it (I work with different teams and I INSIST on having them use it), I literally copy paste 99% of things I read to Paper so I can read in Paper rather than in even browsers, so it's naturally, it's become my 2nd brain. I'd like it to stay my "2nd brain" but it won't unless search capability is improved. If I know that more results should come up for whatever I'm searching for, then I'm not relying on Paper, if anything I'm seeing that Paper fails me.
Also, another indication that search capability is not a priority for Paper is the size and location of the search bar. Having it peripherally positioned makes it very very painful to search for anything.
Anyway, INVEST in search, guys!

Jay

The bad files check link is longer in use. You can use the option the Dropbox desktop application to 'view sync issues' to see if there are any problems syncing.

Could you try running an incognito browser without any extensions or plugins and see if this helps?

As I said in the original post I’ve already tried incognito and multiple browsers. It can’t be the browser if it also happens in the desktop app. Windows search is finding the folder, it’s only the Dropbox search which has been unreliable. I can search for the same thing a few times in a row and the number of results varies. Why are some folders being randomly dropped from results?

Walter

Thanks for keeping us in the loop here @Authentech.

Could you post a screenshot of a folder on your computer that's not coming up in the website's search bar so we can have a visual too?

So it's actually started working now.

Perhaps it was a delay in indexing at Dropbox side?

Seems odd though, it doesn't usually take very long and this was all day.

PlanOmatic

We are also experiencing this issue. When searching parts of a folder name, some searches find what we're looking for and other searches find nothing. This forces us to have to find the folder we're looking for by manuallly clicking into the appropriate path. Our technology team was able to send us a link to one dropbox folder we couldn't find when searching so I know it exists but cannot be searched for. Reaching out to support as well in hopes of getting this resolved ASAP.

Hi @PlanOmatic, thanks for joining us on this thread.

Are you having trouble looking up items when you use the website, the desktop app, or the mobile app?

If you've already submitted a ticket to our team, please let me know its ID (eg. #1234567) so that I can at least pass your comments along.

We are facing this issue, too. The search result shows nothing but it's really in a paper content. Hope this issue can be solved ASAP.

Hi @joyce lee, thanks for nudging us here.

Just to make sure that we're on the same page, are you searching for content that is mentioned in a Paper doc, or are you looking up its title?

Also, assuming that you are doing this through the website, do you get the same results regardless of which browser you use?

I'm searching for content that is mentioned in a Paper doc vua Google Chrome browser. I've tried Dropbox desktop app to search paper content but also found nothing. Search for title works fine for me.

Since full-text search is available to paid subscription, could you check yours by going to the Plan tab online?

Oh, I'm a basic user. My friends are old Dropbox members and they can full-text search. I thought that is a normal function for basic user. So now new joined basic member does not have full-text search function, old basic members have, right?

Just to make sure that we cover as much ground as possible, do you see Dropbox Paper in the drop-down menu when you sign in on the web and click on Create?

Also, if you'd like to have a better look into this matter, I'm more than happy to send you a ticket.

No I cannot create dropbox paper, that's another issue. Looks like new member cannot create paper on old shared folder. Right?