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How do I delete or remove Vault?

I created a Vault with a pin and am able to use it... I just don't want it.

How can I remove it from my Dropbox? It's cluttering up my file list.

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Jay

Hi @joe_scotto, thanks for messaging today!

As this is related to sensitive account details, would it be possible if I reach out to the email associated with your forum profile to assist further?

Keep me posted!

joe_scotto

That is fine if you reach out to my email.

Jay

I've just sent you a message there, please reply to the email when yo get a chance.

Dan F.10

I have the same question. It seems odd to me that this isn't a simple How-To, rather than Dropbox having to give personalized support to simply remove an empty vault.

misc

Hi Jay,

I’d also like to get rid of the vault. Can you please help me?

Thanks,
Michael

Dan F.10

Here’s why Dropbox won’t answer this on an open forum. I contacted support today (2 different times). It seems, you can CREATE a vault - but you can’t DELETE a vault. What a lame attempt to try to get more people using it. We’re stuck with it, for now.

Futurix

Can I please have my VAULT deleted as well?

It's useless to me and I hate to have this pointless thing in my carefully crafted file structure.

mynameisjeff

I emailed them and they pretty much said I can't delete the "Vault" folder thingy.

I'm sure it's a great feature, I just personally have no use for it and it is a huge eyesore to my Overview page. Clutters my folder structure.

Please Dropbox, create a way where we can delete or even move the "Vault" folder.

Thank you,

Jeff (5 year paid member)

Lusil

Thanks for your feedback on this, everyone.

The team is working on making the Dropbox Vault deletable in the future, but there isn't a specific timeline we can share with you right now.

We will make sure to let you all know though when there's more information available.

In the meantime, if you have any other questions, don't hesitate to get back to us. Thanks again!

jjjjjmnmn

there has to be a way to get my files out of the "vault"? I am trying to copy it to my desktop but it wont let me; i also tried to remove the file, but it wont let me. It is useless because I need the files to continue working on those files!

Jay

Hi @jjjjjmnmn, could you try moving the files out of the Vault via the Dropbox site to another location on your Dropbox account? When it syncs on your machine, try moving it to the location you wanted to move it to.

Let me know how it goes!

Ryan Smith

I agree. Had no idea could not get back out of Vault. Any information that anyone comes up with to save these files would be appreciated. Thank you.

charlieegan3

I would also like to remove vault from my Dropbox. [other thread]

glencandle

Please let us remove the Vault. It's adding to my already cluttered sidebar in Windows 10.

Get with it Dropbox!

wtrevarton

Any update on this?

4g4jw4ojg

How this is still a thing is beyond my comprehension. I don't want to see the vault, why in the world should that be undeleteable!

charlieegan3

Can we make sure this isn’t marked as accepted until there’s a resolution?

Lusil

Hey everyone, we don't have any update on this just yet, but we will let you know as soon as we do.

In the meantime, I've removed the post that was marked as a solution and leave this thread open.

If you have any other questions, just give us another nudge.

Thanks!

joshuamitchell

I see that this thread has been opened since July 2020 and there is still no solution (November 2020).

I am a long time Dropbox paid user and do not want to see the Valut in my file folder structure, either.

I am not sure where it came from but has now synced on all my devices and shows up in my file list.

Very frusturating and am eager to learn how to remove it from my file list.

Gabriel S.8

Likewise, would like to be able to disable/delete the vault. If a user isn’t using Vault, having a locked empty “folder” in the folder list can be a source of confusion and slow down users’ workflow — when looking for a file, they have to enter a PIN just to confirm a folder is empty and that the file didn’t inadvertently find its way into the vault. And BTW — I think it’s bad UX to invite users to try the vault feature without warning them they won't be able to disable or delete the feature once they try it. Hoping the Dropbox app doesn’t now periodically pester me to enter a PIN for a feature I’m not using.

ethanSLC

Just want to add another voice that finds this super annoying. In MacOS you can hide files via the terminal, so that helps at least on my system, but I still have this cluttering up the Dropbox web view. There definitely needs to be more/better user control over these new features. Please keep focus on your core product instead of adding a bunch of stuff that a lot of users don't need (or at least give us the ability to opt out of them).

Walter

Hi all; thanks for expressing your thoughts on this.

I have good news for you as you can now delete the Vault -even after setting it up- by using the steps in the relevant Help Center article.

Thanks for using Dropbox!

charlieegan3

Thanks for your reply Walter, this looks helpful but I can't seem to see the ... as the help article describes. I think this is the right page?

Gabriel S.8

Glad to see this is being implemented; thank you!

As of now, I have the same issue as @charlieegan3; on the settings/general screen, I don't have the ellipsis next to "vault."

Futurix

I don't see it either!

Is it an "early release" thing for now?

glencandle

Hi Walter,

You got me all excited but your solution doesn't work.

There are no Vault settings in the general settings tab, as you mentioned...

Still can't delete the Vault from my root DB folder...

Choosing which folders to sync sees Vault as already unchecked/unsynced...

Am I missing something??

patrickgilmour

Hi @Walter

The support article you posted contains instructions that do not work: https://help.dropbox.com/files-folders/sort-preview/dropbox-vault

It says I can delete the Vault like any other Dropbox folder as long as I have not set up Vault. I have not set up Vault and the folder/icon cannot be deleted like any normal folder via Finder on Mac.

Can we get an update please?

Thanks,

Patrick

ethanSLC

Same problem here. Instructions don't work for me either.

charlieegan3

I've found that the ... is now showing for me. I have been able to remove Vault from my Dropbox as described above.

charlieegan3

For some reason this wasn't working for some of us when the help centre article was first published. It's working now.