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Can't delete file as there is no delete option, any ideas?

Can't delete file. Even though all folders are synced it only appears on web or the Dropbox app, not in Finder or Explorer on any linked machine.

https://help.dropbox.com suggests delete from within the app but there is no delete option under any menu.

Similarly there's no delete option under any menu on Dropbox web.

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Walter

Hi all, thanks for using Dropbox and posting on our Community!

Based on your descriptions and screenshots, it seems like you've enabled the computer backup feature.

While you can't delete the backed up folders on our website, you can disable the feature using these steps.

I hope this helps!

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Daphne

Hey there @Jonathan H.1, I'd be happy to help out with this!

Can you try these steps to try and delete the file from your account online? If you're not able to see the delete option, please send me a screenshot of the options that you do see.

Let me know how it goes!

Jonathan H.1

In the app there's no delete option. Just open, open with, preview, star, share, etc.

On web there's also no delete option.

Jonathan H.1

Why is it not showing any any devices when the rest of the folder is synced and I have all hidden files showing. It doesn't even show if I do "ls -la".

Daphne

Through the Dropbox app on your computer, you should be able to delete files like you would normally from your computer @Jonathan H.1.

You can right click the file or click the "..." in the top right corner of the window when the file is selected to see the "Delete" option. Otherwise, you can select the file and press the keys Command+Backspace.

I'm not 100% sure I understand what you're referring to there in your second post, could you let me know a little more detail about this?

Jonathan H.1

As I told you before, there is no delete option on the Dropbox app.

Also, as I told you before, the items do not appear on any Dropbox-synced machines to delete through the normal file system. Not even under a "ls -la".

Lusil

Hey @Jonathan H.1, thanks for getting back to us.

Could you send us a screenshot (without any personal info) so that we have a better visual of the matter?

Cheers!

Wilewood

I'm having the same issue - no option to delete under the elipsis, right clicking, nothing.

Rich

@Wilewood wrote:
I'm having the same issue - no option to delete under the elipsis, right clicking, nothing.

Please post a screenshot showing the issue. Be sure to mask any private or personal information.

Williams1027

I'm having the same issue. Dropbox Screenshot 2021-09-04 035121.png

MF10

It‘s the same for me. No delete option.

Williams1027

What language is this reply in please?

duncanmackey

I am having same issue: No delete option when you click on the elipse when trying to delete an empty folder. Using Safari browser, iMac operating MacOs Catalina 10.15.7. Everything is up to date.

duncanmackey

Walter