Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.
@cheyne wrote: Hi, I referred a friend and did not get any extra storage.
Hi, I referred a friend and did not get any extra storage.
You can check the status of the referral on your Plan page. Remember that your friend needs to install Dropbox on a unique computer. Mobile devices do not count for referrals.
I already check that, but it doesn't show. I emailed them a link and they click the link and signed up but neither of us received any credit.
@cheyne wrote: I emailed them a link and they click the link and signed up but neither of us received any credit.
I emailed them a link and they click the link and signed up but neither of us received any credit.
Signing up isn't enough. Your firend needs to install the Dropbox client on a unique computer, sign in, and confirm their email address. If all of the steps are not completed, the bonus space is not awarded.
https://help.dropbox.com/accounts-billing/space-storage/earn-space-referring-friends
Same problem here.
Thank you !!
@Muslih rasooli wrote:I have 3 gmail when I invite my second gmail for dropbox, dropbox give me 500 mb extra storage and when I invite my third gmail and i install dropbox desktop app and sign in Dropbox didnt gave to me any extra storage
You shoudn't have received the first 500MB bonus. The referral system is for inviting other people to Dropbox; not your own accounts. You're taking advantage of the system to earn free space. If Dropbox realizes this, they can not only mark your referral as ineligible, but they can remove ALL your referral space as a result.
Hi!
I have already sent an invitation to install a Dropbox to my friends and they did it but I can't get more space (for 4 of them).
What's is the problem?
@mopa wrote: I have already sent an invitation to install a Dropbox to my friends and they did it but I can't get more space (for 4 of them). What's is the problem?
I have already sent an invitation to install a Dropbox to my friends and they did it but I can't get more space (for 4 of them). What's is the problem?
You can view the status of your referrals on your Plan page.
I sent a friend an invitation to use Dropbox in 2018, but he only got around to signing up today. He couldn't find the original invitation email anymore and just signed up using his email address associated with the invitation.
However, it looks like the referral is not recognized since he did not use the referral link from the invitation email. In my account the referral still shows as "invitation sent" and "EMAIL is already using Dropbox, sorry", when I click for details.
I think this is highly misleading, since the text of the "invitation sent" message before he signed up only indicated to make sure that the recipient signs up with the correct email address (and not that clicking the link is a requirement).
Could someone from the Dropbox support team weigh in and possibly open a ticket to remedy this?
Thanks in advance!
Thanks for reaching out @robar93!
If they didn't use an invitation link sent by you, I'm afraid it's expected that you wouldn't receive the referral space.
This is because they could have been referred multiple times, each time by a different person. For the correct referrer to receive the space, they need to use their link.
If they no longer had the link, you could resend a new link from the "Copy link" option from here.
I understand that this isn't exactly what you wanted to hear, but please let me know if you have any questions!
Hi Daphne and thanks for the reply!
I understand the reasoning, but then the wording on the "check invitation status" page should really be changed to not make it sound like "signing up with the same email" is enough.
Also, a simple "resend invitation" button would have kept all of this from happening. I only found the "Copy link" option after things had already gone wrong. Let me just leave this here as a feature suggestion for the future.
finally got my referral to sign up to dropbox a few minutes ago to claim that 500gb additional space but now my account says that the user already has an account instead of giving me the 500gb space. How do we fix this?
My account is [removed per the Community's Guidelines] and the referral just signed up with the email [removed per the Community's Guidelines] as requested but I still do not see my credit. When I do a check it says the user already has a dropbox when it didn't say that just a few minutes ago right before the sign up. how can I get assistance with this? They are both basic accounts and I cannot find any live chat or email support option on this site. Been looking for 30 minutes now. Please help!
hi all.
Similar issue—have been a long-time user—no referrals in a long time until recently when I set up a new account for my mother—with the referral—but I didn't get it.
Is there any way to check to see how to get the credit? thanks!
--ss
What is www.dropbox.com/referral_status showing?
I made a recommendation and my family member followed all the steps and they still haven't given us the 500mb reward. What can we do?
@Manuela29 wrote:I made a recommendation and my family member followed all the steps and they still haven't given us the 500mb reward. What can we do?
You can find the status of your referrals on your Referrals page. Did they install the Dropbox application on a unique computer? Mobile devices (phone, tablets, etc.) do not count.
@COCHRANBGC wrote:I send a link to friends so they can sign up to dropbox. We are both supposed to receive 500 meg of space I never see my space increase what’s happening?
You can check the status of your referrals on your Referrals page.
Hey @JackBes21, thanks for reaching out to us.
Is it possible that your friend didn't install the Dropbox desktop app on their computer?
Can you check the referral status in your account settings and let us know how it appears?
I have referred to a friend who installs the app, but I haven't received the 500 MB.
Sorry to hear about this, @Hagay1206.
Can you follow these steps, to check the status of the referral?
