How to recover access to a shared folder deleted by the other user?

Question

I have losted a extremely important folder which includes all of my book keeping & accounting info. When I notified my accountant we'd like to switch our accounting service to another accountant, he had then deleted that folder immediately with out our authroisation.

He set up the folder, then shared with us. We have the right to view and edit the folder, and everything in the folder is our accounting information.

Hope someone can advise and help us!

Celeste · Answer

Hey @rtt890123,

Thank you for the update!

I have reached out to you via email to the email address associated with your Community profile so that, if you like, we can look into this a bit deeper and see what happened exactly.

Keep an eye out for my message and reply when you can, and we'll take it from there.

Thanks!

rtt890123 · Answer

Hi,

We did receive a notification that this file has been deleted.

I can not see the deletion on our event page, as I guess it's not done by us.

However, I can see it in the list of folders, when I click show deleted folders, it shows up as one of our deteled files, we tried to restore it but it shoes an error so the restoration is unsuccessfull. And also when I clicked on deleted files on the left of the webpage, it shows no deleted files in there.

If as you said we do not get a notification when the other stop sharing the folder, which means it's deleted by the other user? If so, we should be able to restore it as our own file?

Many thanks!

Celeste · Answer

Thanks for checking in, @rtt890123.

When a folder is unshared by the owner, the other members do not receive a notification on their accounts.

If you see the deletion in your Events page, click on the blue hyperlink of the relevant event, and if it's possible to restore the folder on your end you will see a blue 'Restore' button on the top of the link's page.

Equally, if you see the folder in your Deleted files, you may be able to restore it from there as well.

Do note, though, that even if you restore it the folder is still owned by another account and so can be deleted by them all over again.

As a last resort, have a look through your linked devices, if any, on the Security page, so as to then comb through any currently linked devices' Dropbox folders in case this deletion has yet to sync to them. In this case, you may find an older, unsynced, version of the folder still local there.

Otherwise, I'm afraid, only the owner of the content can grant access again.

Let me know if you have any further questions!