Child Item

I'm not able to scroll through photos in my Dropbox account online, any ideas?

Hi,

I can see there was discussion that this was a system wide problem that has evidently been fixed. It has not been fixed for me. I can't reply on the dropbox solution, and nothing allows me to scroll from picture to picture. I literally have to look at a picture then hit the return arrow to go back to my entire folder of photos, select another picture, look at it, and then go back again to the main folder to get yet another photo. I pay for premium dropbox and am seriously considering finding a different way to store my photos - this is crazy. Having to download the photos onto my computer so I can scroll from photo to photo completely negates the reason I signed up for Dropbox!

Find more posts tagged with

Web

Preview

Closed - Not for right now

Comments

Daphne

Hey there @mscales,

When you are previewing a photo in your Dropbox account, along the bottom is a black bar which you should see “< >” arrows on, to allow you to switch to the next item in the folder. Are you able to see these arrows?

Let me know - Cheers!

windjammer

Going from pic to pic in slide show view works fine, but I can't scroll down a folder page of image thumbnails to find a photo. I can only see the first 15 thumbs. I'm using Firefox on a windows machine, all in good working order

Pikamander2

Hi mscales, which browser/platform are you using? Does it work when you try it on a different platform/device?

Would it be possible to record a short video of the issue happening? (If you do, please make sure that the video doesn't contain any sensitive information).

DigitalDawg

Don't see black bar at bottom with < and > in it

Daphne

Thanks for joining us here @DigitalDawg!

You should see this bar when you're browsing through photos in your account online.

You should have the black bar along the bottom of the image preview that looks something like this:

If you're not able to see this black bar, could you try using another browser or incognito mode to see if there is any difference there?

Keep me posted with your findings!

Mikebr1

I have got the same problem with Windows 10. I also have Dropbox on ipad and mobile and both work ok.

All I get is the picture and no way of going to next photo. I can enlarge but that is all. Don't want to deleat and re-install as I have it on 4 machines and I think I am correct in saying that you can only have 3 now.

Any help appreciated.

Daphne

Hi @Mikebr1, I hope you're well today!

Just to clarify with you, are you trying to view the files through the desktop app?

If you're choosing the "expand preview" option, when you hover your cursor over the image in the preview you should have a small black bar along the bottom that shows the "< >" arrows and the zooming options.

Would you mind sending me a screenshot of what you see when you preview an image?

Let me know what you find!

Mikebr1

Hi Daphne

I am using a desktop computer, although I have Dropbox on ipad and mobile and they work fine.

If I open a photo file and open first photo, I cannot then go to next photo. I cannot see any bar on the bottom.

The only thing on it is arrow to enlarge photo in corner. Once enlarged I cannot then get out of it or reduce size.

I cannot understand how to do a screenshot and send to you.

Mike

Daphne

Thanks for getting back to me here @Mikebr1!

It would be very helpful to have a screenshot here so I can understand exactly the steps you're taking there. You can find out some more info on how to take screenshots on your device from here.

Once you've taken the screenshot, you can attach it to your reply here with one of the options highlighted below:

Looking forward to your reply!

Mikebr1

20200430_190650 (1).jpg 20200430_190701 (1).jpg 20200430_190711 (1).jpg

Daphne

Thanks for those screenshots @Mikebr1!

From what I can see there, you're actually opening the file in another app which is why you're not seeing that black bar to scroll through your photos.

Can you try just doing a single click on the file in the Dropbox app and then click the "expand preview" icon in the top right corner of the window to expand the preview in Dropbox instead?

The icon I'm referring to is the one shown in the middle here:

Let me know if that does the trick!

Mikebr1

Yes that seems to work, but it is very slow.

What I cannot understand is that it was ok on Saturday morning, working as it should but then in the afternoon it would not go onto next photo. Is there no way we can cure it permanently?

Mike

Daphne

If you want to use the same method as you showed previously by double clicking the file and opening it in the Photos app, then I can suggest a few things here @Mikebr1.

These suggestions would be an alternative to using the "expand preview" option within the Dropbox app.

I've played around with the Photos app a little and if you hover your mouse towards the right and left sides of the window you will see the arrows there to scroll to the next photo.

Otherwise, you can use the arrows on your keyboard (<- ->) to scroll easily through your photos too.

If you were always double clicking the file to view and scroll through your photos before, it looks like this might have been a recent Windows update that changed how you can do this.

Let me know if this helps!

Emg

Hi,

I don't see that <> signs at the bottom...no bar...nothing...Any ideas why?

Thanks for any help you can give.

Daphne

Hey there @Emg!

Can you just clarify for me where you're viewing the file from? Eg. website, desktop app or mobile app?

Could you also send me a screenshot of how the image looks when you preview it?

Keep me posted!