I have the following situation: My bank blocked my credit card because of some fraudulent activity. When Dropbox wanted to draft the subscription fees it was rejected and my account was downgraded.
I got an email that I could re-subscribe again, which I tried multiple times trying different forms of payment, auto-draft, credit card, Paypal. However I always got a technical error message.
I submitted the contact forms on the support page twice, one 2 weeks ago, one approximately 1 week ago with absolutely no response. The chat was abandoned immediately when I explained my problem. This happened twice. The phone number with an automatic reply system only always directed me to the support page which was the opposite of helpful.
Please help! I have been a loyal customer for several years and I enjoy your services, but our support really is less than acceptable.
Thank you!
Maik.
