Why was my account disabled? Like seriously? I have valuable things there, I’m an active on Dropbox so please tell me why? My email is [personal information removed for security purposes]
Thank you for that Monique!
I just reached out via your existing ticket so please take a look at your inbox and we'll take it from there.
Talk to you via email soon!
Hey there @MoniqueWill - sorry to hear about this.
Could you elaborate on the matter for me though? Have you tried logging into that account and it's not letting you? Do you get an error by any chance?
If you do, could you post a screenshot so that I can have a better understanding?
If you don't remember your password, or you need to reset it, you can visit our website here: https://www.dropbox.com/forgot
Please enter the email address associated with the Dropbox account you're trying to regain access to. You'll then receive an email from no-reply@dropbox.com with the steps to reset your password.
If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked. You can also add no-reply@dropbox.com to your address book and request another password reset email.
I hope this helps to some extent and please keep me posted on your findings Monique.
Hey no I have no idea it’s just saying it’s disabled! I know my email & password for it! The email is : [email address removed for security reasons]All it says is this account is disabled whenever I try to log in!!!
Thanks for the quick response Monique - much appreciated.
I'd really need a screenshot to identify the root cause of the problem here - could you forward me a screengrab of the exact error you get so I can have a better look into this?
Thanks!
PS: Note that I removed your personal information for security purposes. If you'd like to reach out to our support team for more account specific assistance you can do so from the following page: https://www.dropbox.com/support
Just use either of the buttons shown in the screenshot below:
Thanks in advance Monique!
Oh, I see now - thanks for the update!
While you're at it, could you try to login to your account from a computer as well and let me know if you're getting the same error?
Sorry to hear you're having issues with uploading a screenshot here Monique - could you try from another browser as it's crucial to our troubleshooting process?
If you're still having troubles with this, please let me know so I can reach out to your Dropbox associated email address to work on this together.
Thanks again!
Yes I’m still having trouble!!! My email for the account is [personal information removed for security purposes in compliance with our Community's Guidelines] it says I’m disabled!!! Is it something that can’t be done? I lost all my stuff!! Can’t you guys just undo it???? I didn’t do anything wrong!
I'm sorry about this Monique.
At this point, the best way to get further account specific assictance is through our Official Channels, so I'd suggest that you logged a ticket with our team providing all the information surrounding your case so we can assist further with this account specific inquiry. Make sure to write in via the email address associated with the account you're inquiring about as this would enable us to provide a more precise and swifter resolution.
You can do this from the page below:
https://www.dropbox.com/support
If there's anything I can help with from my end in the meantime, don't hesitate to let me know here Monique; I'll be glad to follow up if needed.
PS: I, once again, removed your personal information from your post for security purposes and to allign with our Community's Guidelines.
Could you post your ticket's ID* here so I can locate it on our system and get on it?
(*this is a 7 digit number)
When will someone be getting back with me on my email [email removed, AGAIN, by moderator] ??? I’m waiting on a response....
Dropbox Support does not work weekends. You'll need to wait until they're open again during normal business hours, keeping in mind that Monday is a holiday in the US as well. Also, PLEASE stop posting your email address on this public forum. It's a security risk.
Hey there @MoniqueWill - sorry for the tardy response; are you still having issues with this?
My account got disabled which is ridiculous! I can’t get help because I can’t log in so I’m currently using my backup Dropbox now! My email to it is “personal information removed for security purposes as per our Community's Guidelines” I didn’t do anything for it to be disabled!!! Please some help!
Sorry to hear about this Monique.
I've moved your post under your original thread to keep things neat around our Community and also removed your email address from you post for security purposes and to best allign with our Community's Guidelines - please refrain from posting personal information on public platforms for your own security's sake in the future.
That being said, as I wanted to assist, I found your existing ticket on our system and got back to you there.
Please check your inbox for my email and we'll take it from there. Thank you.
I can see you're in direct line with a specialist from my team so I'd suggest continuing with them with your account specific query.
If there's anything else you'd like to ask, don't hesitate to write back Monique; we're always a post away.
Have a great weekend!
