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error " i am sorry !!!! " on my picture

tunggo

Why is my image in dropbox for a long time saying "i am sorry" on the picture go 2.jpg

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Lusil

Hey @tunggo, initially, please note that Dropbox doesn’t alter your files in such a way.

For this reason, the first step would be to check if the photos contain this when they are initially uploaded to your Dropbox account.

Also, ensure if these photos are or are not shared with other users. In the case that they are, it could be that the photos are edited by another user. You can find more info about shared folders here and editing permissions here.

Let me know what you find!

Chiraggada

Even we are facing the same issue.
While the phots are uploaded on dropbox there wasn't any issues with the photos but, when we download a uploaded photo from dropbox, this 'i am sorry' messege appears on the left hand side lower corner of the photo

Kindly help to solve our issue..

Lusil

Hi @Chiraggada, please bear in mind that, as mentioned in my previous post, Dropbox doesn’t edit or alter your files in such a way.

Having said that, could you please check the following:

Do the photos have that text when you upload them and when you preview them through the website or any other connected device?
Are these photos part of a shared folder where users have editing rights?
When you navigate to the version history of these photos, do you see any specific details regarding an edit by any chance?

Finally, @tunggo, I just wanted to loop you back in; were you able to resolve your concern in the end?

Let me know of any updates, peeps!

Juunas

Hi @tunggo and @Chiraggada!

Have you recently checked your computer for malware? A quick Google search for "I am sorry !!!!! jpg" would seem to point to your computer possibly having been infected by a virus.

Just as a safeguard, you could try running anti-virus software and see if that possibly fixes the issue.

Joonas