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Missing "Copy Dropbox link" from the drop-down menu on Mac.

Hi!

For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in that drop down mwnu. Drop Box app is running, and the app logo is present at the top of my desktop. I have unlinked and re-linked my computer. Running OS X El Capitan, Macbook Air.

Please help

Thanks

Rob

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Lusil

Hey there, Rob!

As a first step, could you please try relaunching Finder by using the following steps:

Save any files that you have open and close any apps.
Click on the Apple icon in the top left of your screen.
Click on force quit.
Relaunch the Finder.

If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick.

Let me know of any update!

All comments

Lusil

Hey there, Rob!

As a first step, could you please try relaunching Finder by using the following steps:

Save any files that you have open and close any apps.
Click on the Apple icon in the top left of your screen.
Click on force quit.
Relaunch the Finder.

If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick.

Let me know of any update!

RobM4

Yowza!!! That worked! Thanks!

Lusil

Hooray! 🧙‍♂️ Happy to have helped, @RobM4.

If you have any other questions in the future, you know where to find us. Have a great day ahead!

rbrichard

I am having the same problem -- the "copy Dropbox" link does not show up when right clicking a folder. I have closed everything and restarted the computer. Not fixed.

I am running Windows 10 on a new Lenovo P52 PC.

Help please!

Richard

Lusil

Sorry to hear that, Richard.

Since you’ve already tried a device reboot and a Finder relaunch, could you also ensure that your desktop app is running by locating the Dropbox icon next to your computer’s clock?

If you don’t see it, it means that the desktop app isn’t running, so please try finding the Dropbox app from your start/applications menu and manually re-launch it.

If you do see it, could you please let me know what it reads and send me a screenshot (without any personal info) of what it shows when you click on it?

Thanks in advance!

pickles-n-milk

On a Mac, your Dropbox extension might be turned off. To turn it on, go to System Preferences and choose Extensions > Finder Extension. Under Dropbox check the box labeled Finder Extensions and you should be set.

goddos

Hi Lusil,

I have the same issue, ive jsut update a to a new macbook pro running on mojava, used to be able to right click on the finder folder to create or share a drop box link now i cant. i've made sure the software (mac & dorpbox) are up to date. ive reset my computer, i've got enable finder intergartion ticked. finder extensions is ticked.

can you help? i miss this feature so much!

Cheers

Kane

goddos

Hi,

I'm not able to create a dropbox link in finder via right click. I've just updates a to a new macbook pro running on mojava, I used to be able to right click on the finder folder to create or share a drop box link now i cant. i've made sure the software (mac & dropbox) are up to date. ive reset my computer, i've got enable finder intergartion ticked & finder extensions is ticked.

Would be greatful for some help as i miss this feature so much!

Cheers

Kane

goddos

this has been solved, i deleted & re-installed dropbox however it didnt delete all folders. I've since manually deleted all folders & re-installed which has resolved the issue.

Lusil

Hey @goddos, thanks for keeping us up to date with your progress and glad to hear that you were able to resolve it by re-installing the app.

If you have any other questions in the future, please don’t hesitate to get back to give me a shout and I’ll make sure to get back to you as soon as possible. Have a great week ahead!

wallywld

This problem has been happening in the last few versions and is more common when the dropbox folder has many files.

It's happening on several of our systems running High Sierra and above.

Sometimes restarting the dropbox application helps, but eventually starts happening again. My finder extension is installed and checked to run.

This might require further investigation from the dropbox team.

Lusil

Hi there @wallywld,

Could you please provide me with the following, so as to have a better understanding of the behavior you're experiencing:

Are you unable to see the option to copy a link from the desktop app with folders or files?
Additionally, does this occur when the files/folders are at the top level of your Dropbox folder or in a specific folder?
If it's inside a folder, could you please confirm if it's a personal/regular or shared folder?
Finally, could you please clarify if you're able to copy the shared link of the same files/folders when you navigate to them via the website?

Thanks in advance for gathering this info for me!

Richardious

I had same problem this worked for me. I have an optimizing app running that "sleeps" all apps that are not being used and wakes them only when I activate them. Dropbox was in sleep mode. I've told it to ignore the dropbox app and not to sleep it.

cpaiva

I am having this issue. I followed all the steps you listed, but I don't have a "Dropbox" option once I navigate to Extensions > Find Extension. I only have the following; please help?

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Lusil

Hey there @cpaiva, sorry to hear that you're also having trouble with this - let's see what we can find.

As a first step, could you please send me a screenshot (without any personal info) of exactly what you're seeing?

Could you also let me know what your Dropbox icon reads when you hover over it in your system tray or menu bar?

Thanks in advance!

Richardious

I solved my issue. It turns out there was third party software designed to optimize system performance that was "sleeping" the dropbox app. Once I disabled that, the dropbox link reappeared. check to see that your dropbox app is actually running if you are having an issue.

Lusil

Thanks for letting us know what did the trick for you and apologies for missing your post, @Richardious!

If you have any other questions, don't hesitate to give us a shout and I'll make sure to get back to you as soon as possible.

In the meantime, have a lovely day ahead!

salkiwi

Thank you thank you thank you pickles-n-milk! I've spent numerous hours trying to resolve this. I've never even looked at the extensions button in System Preferences. This fixed it straight away. You are a super-star!

jaaph

This worked for me!

Thanks!

Kenatic

I had to simply uncheck it, then recheck it. That solved it after I updated to High Sierra.

stuarttownsley

same here...

Lusil

Hi @stuarttownsley, thanks for nudging us on this thread.

I just wanted to check with you if you were able to resolve this or if you're still having trouble - I'm more than happy to help if you are!

Keep me posted!

drosophila

I am having the same issue. I tried all the options given here: Check and uncheck Dropbox Finder Extension in System Preferences, Force Quit Finder, Restart, but I'm still unable to get back the Copy link to file that used to work in Finder. All the green checkmarks that I used to see next to each file are also gone. But, my Dropbox is still working and syncing. I think this happened after I got the Dropbox desktop app which was about a week ago? This also coincided with an update to my dropbox Application I think. Please help. Thanks!

wallywld

Seems to be related to having a lot of files. Restarting the finder seems to fix it for me, although I sometimes have to do it multiple times and wait a while before I restart again.

drosophila

Thank you for your reply. I removed and reinstalled Dropbox, and selected smart sync so all my files are not local but on the cloud. I have restarted Finder several tones. I still can't see the Copy link option.

Ernest H.3

Hi, I'm having the same problem but neither force quit of finder or complete shut down and restart fixed the issue.

Lusil

Hey there peeps, thanks for checking in with us on this thread, and sorry to hear that you’re having trouble with finding the Copy Dropbox link on your computer.

@drosophila , first off, awesome work on the extensive troubleshooting! At this point, I’d recommend moving the investigation to email so that we can have a better look into this. Would that be alright with you?

@wallywld, thanks for letting us know what did the trick for you, however, from what I understand, it’s not consistent, is that right?

Could you confirm if this also happens even when you reboot your computer?

@Ernest H.3, could you also let me know if you’ve tried going to System Preferences and toggling the Finder Extension off and on again?

Keep me posted, everyone!

drosophila

Hi Lusil, yes ok please let me know what to do. After reinstalling Dropbox I've lost my selective sync options and now my hard drive storage is too small for my entire dropbox, so I've had to do smart sync which is making things really slow for my work since files have to be downloaded from the cloud to work with. A warning for those reading this to avoid reinstalling Dropbox if this could be your issue!

I'm really frustrated now that I've spent many precious hours trying to figure out what happened all of a sudden. Thanks

Lusil

Thanks for your quick reply, @drosophila.

I've sent you a ticket to the email address connected to your Community profile, so when you have the chance, please check your inbox.

Cheers!

Sailor dave

I have had the same issue on and off for a long time on Mac. Sometimes the copy link option is available sometimes it isn't. I've scratched my head for a pattern to no avail. Nothing I do seems to fix it including re-starting, re-installing, etc. - but wait a few weeks and the link suddenly appears again.

The only thing that makes sense to me is that something is changing under the hood at DropBox. As I dimly recall, it started at around the time the "Pay-for" version came out and/or the "public folder" was retired. My first thought was that DB had deciced to make this very convenient feature only available in Pro - but it re-appeared a few weeks later.