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Can’t open PDF, Docs, txt files on iOS

Culturedna

I can’t view my .pdf, .docs, .txt files. I haven’t a tried other extensions. I can open and view photos though.

When I go to Dropbox app —> files —> open .pdf file —> it loads forever. (Spin wheel)

The problem started around 2019 Jan 13.

I am on iOS version 12.1.2.
I am on Dropbox app 126.2.2.
I am on a paid user of Dropbox.

I have restarted iPhone a couple of times.
I have deleted Dropbox and reinstalled a couple of times.
I checked and there isn’t any new iOS updates available.

Could someone help me?

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Zynthos

Have you tried making that file available offline and seeing if it makes a difference?

If you email it to yourself can you open it on your phone?

Culturedna

I just tried emailing to myself. I can view the attachment.

I tried making it offline. It works too.

Culturedna

Hi, I still can’t open my Dropbox files on iOS without making offfile. See problem above.

Hope someone can help.

benjavalero

Same issue. Adding the file offline works as a work-around.

Culturedna

Dropbox team helped to figure out a solve. It worked for me.

On iOS devices, go to General —> Reset —> Reset Network Settings.

It should work after that.

Let me know.

qwertz75

I have the same problem and the workaround didn’t work for me.

drno74

I have the same problem. In my case it helped to let DB to load the file until the „unable to download file“ message came. After that I was able to open all of the files. Another workarounds mentioned here didn‘t work for me.

frankdonovan

I've had a similar problem and it was solved by downloading and installing the standalone version of Adobe PDF Reader DC from rocketfiles.com. Also, try to open the same file using the Dropbox website or open it with the desktop tool. Do not forget to close the VPN. Sometimes the problems may occur because of such IP changes-manipulations.

wenhaoli

I have the same issue and this workaround does not work for me.

Cannot view any PDF, word, or powerpoint files.

Daphne

Hey @wenhaoli, thanks for joining the discussion here!

So I can have a better understanding of exactly what's happening, can you send me a screenshot of what you see when trying to view the file within the Dropbox app?

Can you try changing to another WiFi or cellular data network and see if you still have the same issue?

Finally, are you able to preview these files via the website?

If anyone else here is also still having this issue, please get back to me here too with what you find to the above questions.

Let me know what you find!