Child Item

sharing files - they stop playing after one hour

I regularly share my video ZOOM files with my clients , most of which are 1 to 1 hour and 30 minutes in length. Several of them have complained that the recordings stop after the one hour mark, so they are unable to access the rest of the recording. I am on the personal plus plan. What is the issue? Do I need to upgrade to a different plan or is it an issue on their end?

Thank you!

Find more posts tagged with

Dropbox Plus

Developer

Accepted answers

All comments

Rich

Are they viewing them on the Dropbox website, or downloading them and then viewing them?

If they're viewing them on the website, know that the website only shows a transcoded preview of the original video, and that preview is limited to the first 60 minutes for Plus and Professional accounts (Basic accounts are limtied to the first 15 minutes). To view a video longer than 60 minutes, your clients will need to download the video and watch it on their computer in an appropriate media player.

https://www.dropbox.com/help/photos-videos/video-length

Daniel wlodavsky

This is not good for our company SKY Global Productions

We have 3 accounts as we are doing lectures for seniors and mostly are 1 1/4 hours.

Many do not participate on-line and ask for the recording.

The lecturers do not permit us to let participants download the lectures.

We are willing to pay for the option of recording more than 1 hour.

Walter

Hey there @Daniel wlodavsky; thanks for using Dropbox and welcome to the Community!

I'm not sure if this would do the trick for you, but have you considered using shared links to those files and then disabling downloads, if you're on a plan that offers that feature, be it our Professional plan or one of our Business ones for teams?

Apart from that you'll also be able to set a password to the shared links and set an expiry date as well if needed.

I hope this helps, Daniel.

Daniel wlodavsky

Walter hi,

The problem is that our files length is more than 1 hour.

We do "Disable download" .

What can we do?

Daniel

Walter

Thanks for the follow up, Daniel.

Since your video files are more than an hour and at this moment the preview of those on our website is capped at 1 hour, you may want to consider breaking up your recordings in two files before uploading them to Dropbox through a 3rd party app.

I know this is far from optimal, but I hope it helps!

PS: If you'd like to suggest a change on this, I'd recommend posting it in the relevant section of our Community so other users can provide their own thoughts on this and up-vote it to show their interest.

Chris82

Hello Daniel,

We have Dropbox for Business and are using shared links with download disabled, and expiry date set on the link.

Our users still can only see 1 hour of the video.

How/are we able to open this to the full video which is often more than an hour.

Thanks,

Chris

Jay

Hi @Chris82, if the users can only see 1 hour of a video, then you're not on a paid Dropbox Business team. Instead, you're most likely on a paid personal plan, namely Dropbox Professional which has the option for expiry dates on links.

You can confirm what plan you're on by viewing this page on your account. Let me know what you see there!

christianbrenes

Very annoying! is also happening to me. I pay a pprofessional account and I don't need a business account and everytime I share videos with my students they can only see a 60 min preview. Could be so easy for dropbox so solve this problem instead of nickle and dimming for a business acount.

Daniel wlodavsky

I cannot see here,

@christianbrenes wrote:
Very annoying! is also happening to me. I pay a pprofessional account and I don't need a business account and everytime I share videos with my students they can only see a 60 min preview. Could be so easy for dropbox so solve this problem instead of nickle and dimming for a business acount.

what is a business plan?

https://www.dropbox.com/plans

Rodand

I need to be able to share the videos of my classes (3+ hours each) with participants but only allowing viewing!

However the web preview stop at one hour. I have seen this earlier post explaining why it happens, however it doesn't really offer a solution.

https://www.dropboxforum.com/t5/Dropbox-files-folders/sharing-files-they-stop-playing-after-one-hour/m-p/467485#M177713

I do have a paid account and I have no time (nor it makes sense) to break down each video into more videos of one hour.

Any other solution? Thanks

Megan

Hi @Rodand, I'd be happy to answer this for you!

The participants can either download our desktop app, which wouldn't have this limitation.

Or they can download the file on their device and preview it that way.

I hope this clarifies