error 404 link not found

Question

I am unable to open this link, which a co-worker sent me a month ago...when I click on it says error 404 link not found...please advise how I can get it opened, the co-worker can't find the original link

Lusil · Accepted Answer

Hey there @dave54. 
 
If you’re getting a 404 error, it sounds like the shared link may have been either deleted by the sender, or the file/folder associated with the shared link was removed. 
 
For this reason, I’d recommend checking back with the sender for more info on the matter. 
 
Let me know if you have any other questions! :upside_down:

Lusil · Accepted Answer

Thanks for the swift reply, @dave54. If the link was deleted, then a new one may be created instead. 
 
If they are unable to create a shared link to the folder/file, I’d recommend contacting our Support team for a more in-depth investigation, due to account-specific info that may be required. 
 
Let me know of any updates! :grinning: