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Upload Error (server error) - Tried Multiple Browsers

Hi,

I've been trying to upload a collection of 15 .mov files and the last 3 files will not upload.

I keep getting an error (shown attached) saying there's an upload error (server error). I have space remaining, I have tried multiple browsers and computers, I have tried to uplaod to different folders within my account, and I have made sure the file is playable and not currupt on my computer.

Can anyone help?

Thanks

Screen Shot 2018-08-08 at 10.49.54 AM.png

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Mark

Upload it using the desktop software:

www.dropbox.com/downloading

Its much more reliable than the website. It will try and download everything to your machine locally so instead of doing a standard install use the Advanced route and use Selective Sync

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Jay

Hi Matt, could you try uploading the files using a different browser?

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

Matt H.40

HI Jay,

Thanks for the repsonse.

I've tried both of these, and still no luck (see attached image).

We have footage we need to get to a clinet.

Screen Shot 2018-08-08 at 10.49.54 AM.png Any other thoughts?

Mark

Krys1

Did any of these work for you Jay?
I’m having the same issue. Tried using the app as well but no luck.

Needed to get this to a client yesterday smh.

Jane

Hey @Krys1, if you place the file inside your Dropbox folder, it should sync online, regardless of the filesize. Are you getting any error messages when you’re placing the file inside Dropbox on your desktop by any chance?

Please keep us updated here, so as to further advise on next steps!