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iOS 11 uploading duplicates

After uograding to iOS11 all photos are being uploaded again. Since Dropbox uploads and stores duplicates ‘by (lack of proper) design’ this is a problem.

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Accepted answers

Jane

Hey

@amw92

, I appreciate your swift follow-up!

I've located your support request on our system and I can see or colleague has replied to you there as of yesterday regarding yteh issue you've experienced asking more information & they're awaiting your reply, so that you proceed to resolution together.

At your convenience, could you check your inbox for our latest message and let me know here if can't find this email, so that I make sure to send that again?

Hope this gets resolved soon & I wish you a lovely rest of the day ahead!

[This thread is now closed by moderators, as this has now been solved. If you'have a similar question, feel free to start a new discussion in the Find Answers section here. ]

All comments

Jane

Hey @Thijxx,

Thanks for posting your query on the Dropbox Community regarding this matter, let's look into that together!

To better determine the case, could you check if the file sizes for the original and duplicate file match? Here’s how you can compare the sizes:

- In the Dropbox app, open the original image
- Tap the ellipsis button and select "more details..."
- Note the full file size in bytes

Are the filesizes in both pictures the same?

Once you get back to me, I'd be glad to look into that with you!

Thijxx

Thanks for your reply. I cant find the More Details in the iOS nor in the web app. I did find file size in both but they are rounded numbers so while they match, they may not 'exactly' match.

I've emailed them via the iOS app and then locally compared them, it is the exact same file size.

LeandroSouza

After my iphone7 has been updated with IOS 11 (ipad has the same effect as well), my photos are set more than once. In some cases, I have 3 or 4 copies of the same photo file in the folder Camera Uploads.

I don't know why, by configurations are the same I use for 3 or 4 years.

Rich

Dropbox seems to be uploading not only the Camera Roll, but the Photo Stream as well. I disabled Photo Stream and my duplicates stopped. Still waiting to hear back from Dropbox on that.

sweetharsh

I have an iphone 7 and when I connect to dropbox, it's uploading my photos multiple times. I now have 5 and 6 copies of MANY photos.

Any help is appreciated.

Rich

Refer to my reply above (I merged your thread into an existing one).

I would also suggest everyone open a ticket with Support if you're experiencing this issue.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus and Professional users getting priority (longer for Basic users).

2020james

I found another thread from early Oct where Dropbox replied but have since gone radio silent

I'm getting multiple duplicates uploaded as well

Old thread - https://www.dropboxforum.com/t5/Photos-and-videos/iOS-11-uploading-duplicates/m-p/243198

mikeblackisle

Me too. Is this the fault of Apple or Dropbox?

Thijxx

You pay Dropbox for the service so it is their 'fault'. Things changed on the Apple side if I'm not mistaken so the problem really is the communication between Dropbox and Apple.

Jane

Hey @Thijxx & @mikeblackisle, I’m just following-up on your initial request.

As you’ve mentioned that you’ve been experiencing the same behavior (& if it’s not too much trouble for you), could you raise a ticket with our team, as per Rich’s advice?

Once you do, please let me know a ticket ID to reference in your reply, so that I look it up internally and make sure someone gets on it soon.

Thanks in advance & I'm looking forward to hearing back from you!

amw92

I'm not sure how to raise a ticket. Please could you give me the link to raise a ticket.

Jane

Hey @amw92,

Thanks for posting this question on the Community, welcome aboard!

You could easily log a ticket with our team here: https://www.dropbox.com/support?ref=dropboxsupport, so that we access your account details.

Once you write us, please include your ticket ID in your next post here, so that I search it up internally and make sure that a colleague gets on it as soon as possible.

Thanks in advance & I'm looking forward to hearing back from you!

amw92

This links to a self help area so you end up in a loop of wanting to contact you and then it directs you to a self help progress. I just want to raise a ticket.

Jane

I understand @amw92, let me send over some additional steps below:

As you’ve mentioned that you couldn’t submit a request, could you try following this flow: “Email/ Other/ & then choose "Email now”? On the “Other details” field there, please fill in any additional info on what you’re experiencing, that would help our team determine the case.

Shortly after you hit submit, you should receive a follow-up email with a 7 digit ticket number.

Please include it in your next post, so as to make sure a colleague works on that with you as soon as possible.

I’ll be awaiting your next post here!

amw92

Hi this is the ticket Ticket #7331666: DB: Duplicate Photos

Jane

Hey

@amw92

, I appreciate your swift follow-up!

At your convenience, could you check your inbox for our latest message and let me know here if can't find this email, so that I make sure to send that again?

Hope this gets resolved soon & I wish you a lovely rest of the day ahead!

[This thread is now closed by moderators, as this has now been solved. If you'have a similar question, feel free to start a new discussion in the Find Answers section here. ]