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Dropbox Login Not Working in Google Chrome

Hi,

Since yesterday I could not log in using Google Chrome, however I can access it using Internet Explorer from the same desktop. Its look like the "Sign In" buttom is disabled in Google Chrome but not in Internet Explorer.

What can I do?

JavierMatos

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Accepted answers

Walter

Hey @Trophies - sorry to hear that!

Does this persist on other browsers? Are you by any chance already logged into your Dropbox account? If so, try finding your avatar on the top right corner and you'll be able to see if that is the case.

Let me know what you find and we'll take it from there. Thank you!

All comments

Sanchez

Hey Javier,

Did you update Chrome yesterday? Can you tell me what version it is?

You can also check to see if any plugins or addons may be interfering, by disabling them temporarily.

Let me know.

Thanks!

Trophies

Hi Xaier. I was wondering if you had any success with your sign in. I am still trying and just keep getting www.dropbox.com/h which has no sign in at all on this webpage.

Walter

Hey @Trophies - sorry to hear that!

Let me know what you find and we'll take it from there. Thank you!

Trophies

Hi Walt

I can get to my dropbox in Microsoft Edge ok, but not in Chrome.

When I type in "www.dropbox.com" the chrome browser delivers "www.dropbox.com/h.

This appears to be a page to get started and has no sign in facility that I can see.

Dave

Walter

Can you please send me a screenshot of this page Dave (@Trophies)? Does this persist on an incognito window? If I had to guess, I'd say that you are already logged into your account on your Chrome browser since the behavior you mention would be justified only if you were to be re-directed to your own account's homepage.

I hope this helps clear things up and let me know what you find. Thanks!

Trophies

Thanks for following through Walt.

Yes - inconito in Chrome brought up the page and I was able to sign in ok.

So at this stage I can access the files Incognito and with Edge.

The page in Chrome still delivers a page with no sign in.

Dropbox Opening Page.JPG Opening Dropbox Page

Walter

So you're missing your avatar icon as shown in your screenshot (the little icon on the top right of the page) when you log in normally via a Chrome window? An extension or a plugin you use might be causing this then @Trophies - you can try disabling them one by one to see which one is preventing visual elements from loading properly on your homepage.

Hope this helps point you towards the right direction and keep me posted. Thanks!

rluetke

But Login is working under Firefox 67.0.4 (64-Bit).

The console in DevTools under Chrome shows:

recaptcha__de.js:523 Timeout

Complete log:

recaptcha__de.js:523 Timeout
(anonymous) @ recaptcha__de.js:523
(anonymous) @ alameda_bundle-vflyB-88Y.js:1
P @ alameda_bundle-vflyB-88Y.js:1
F @ alameda_bundle-vflyB-88Y.js:1
k @ alameda_bundle-vflyB-88Y.js:1
h @ alameda_bundle-vflyB-88Y.js:1
characterData (async)
g @ alameda_bundle-vflyB-88Y.js:1
u @ alameda_bundle-vflyB-88Y.js:1
b @ alameda_bundle-vflyB-88Y.js:1
s.submit @ pkg-captcha.min-vflBBU05z.js:1
t.submitRecaptcha @ credentials_form.min-vflsuynz9.js:1
r.onLoginClick @ form.min-vfl57DBg-.js:1
Kr @ pkg-react-prod.min-vfloICnYi.js:3
r @ pkg-react-prod.min-vfloICnYi.js:1
l @ pkg-react-prod.min-vfloICnYi.js:1
o @ pkg-react-prod.min-vfloICnYi.js:1
sl @ pkg-react-prod.min-vfloICnYi.js:3
c @ pkg-react-prod.min-vfloICnYi.js:1
f @ pkg-react-prod.min-vfloICnYi.js:1
Ce @ pkg-react-prod.min-vfloICnYi.js:1
Ur @ pkg-react-prod.min-vfloICnYi.js:3
L @ pkg-react-prod.min-vfloICnYi.js:1
Oe @ pkg-react-prod.min-vfloICnYi.js:1
(anonymous) @ pkg-react-prod.min-vfloICnYi.js:3
unstable_runWithPriority @ pkg-react-prod.min-vfloICnYi.js:4
Dr @ pkg-react-prod.min-vfloICnYi.js:3
Re @ pkg-react-prod.min-vfloICnYi.js:1

Additional Info:

not working in Chrome: https://www.dropbox.com/de
but working in Chrome: https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Fhome

Regards, Ralf

Walter

Hey there @rluetke - thanks for your report.

Could you first clear your browser's cache and let me know if the problem persists?

If it does, can you try reproducing this on an incognito window of Chrome with no extensions and plugins running and let me know if you're still getting the same results?

Should the issue at hand persist, please forward me a screenshot so I can have a visual too.

Thanks!

rluetke

Hi,

now login in Chrome from https://www.dropbox.com/de is possible, but there are errors, timeouts and warnings in chrome dev console:

>>>>>>>>> Just https://www.dropbox.com/de in Chrome and click on anmelden (login)

gtm.js?id=GTM-K8WT2R:2094 GET https://static.ads-twitter.com/uwt.js net::ERR_BLOCKED_BY_CLIENT
Ma @ gtm.js?id=GTM-K8WT2R:2094
H @ gtm.js?id=GTM-K8WT2R:2185
(anonymous) @ gtm.js?id=GTM-K8WT2R:2238
(anonymous) @ gtm.js?id=GTM-K8WT2R:2238
$b @ gtm.js?id=GTM-K8WT2R:2110
e @ gtm.js?id=GTM-K8WT2R:2145
(anonymous) @ gtm.js?id=GTM-K8WT2R:2090
(anonymous) @ gtm.js?id=GTM-K8WT2R:2147
(anonymous) @ gtm.js?id=GTM-K8WT2R:2146
se @ gtm.js?id=GTM-K8WT2R:2147
ue @ gtm.js?id=GTM-K8WT2R:2149
jf @ gtm.js?id=GTM-K8WT2R:2155
kf @ gtm.js?id=GTM-K8WT2R:2154
lf @ gtm.js?id=GTM-K8WT2R:2157
mf @ gtm.js?id=GTM-K8WT2R:2158
setTimeout (async)
A @ gtm.js?id=GTM-K8WT2R:2095
nf @ gtm.js?id=GTM-K8WT2R:2159
Jj.Pf @ gtm.js?id=GTM-K8WT2R:2254
(anonymous) @ gtm.js?id=GTM-K8WT2R:2256
(anonymous) @ gtm.js?id=GTM-K8WT2R:2258
conversion.js:49 Failed to execute 'write' on 'Document': It isn't possible to write into a document from an asynchronously-loaded external script unless it is explicitly opened.
(anonymous) @ conversion.js:49
(anonymous) @ conversion.js:49
(anonymous) @ conversion.js:49
?referrer=:1 Refused to execute script from '

https://sp.analytics.yahoo.com/sp.pl?a=10000&amp;jsonp=YAHOO.ywa.I13N.handleJSONResponse&amp;d=Wed, 26 Jun 2019 08:15:25 GMT&amp;n=-2d&amp;b=Dropbox&amp;.yp=10030786&amp;f=https://marketing.dropbox.com/?referrer=&amp;enc=windows-1252&amp;isIframe=1' because its MIME type ('') is not executable, and strict MIME type checking is enabled.
?referrer=:1 Refused to execute script from '

https://sp.analytics.yahoo.com/sp.pl?a=1000543649509&amp;jsonp=YAHOO.ywa.I13N.handleJSONResponse&amp;d=Wed, 26 Jun 2019 08:15:25 GMT&amp;n=-2d&amp;b=Dropbox&amp;.yp=25979&amp;f=https://marketing.dropbox.com/?referrer=&amp;enc=windows-1252&amp;isIframe=1' because its MIME type ('') is not executable, and strict MIME type checking is enabled.
utag.45.js?utv=ut4.46.201905171811:4 ********  CALL TO TEALIUM ********

>>>>>>>>> input credentials and anmelden (login)

Warning: StoreListener(Unknown): isMounted is deprecated. Instead, make sure to clean up subscriptions and pending requests in componentWillUnmount to prevent memory leaks.
e @ VM2050 pkg-react-libs.min-vfl1e5UNk.js:1
o @ VM2050 pkg-react-libs.min-vfl1e5UNk.js:1
isMounted @ VM2050 pkg-react-libs.min-vfl1e5UNk.js:1
_handleStoreChanged @ VM2112 pkg-sharing-core.min-vflZU40I8.js:2
(anonymous) @ VM2056 pkg-modules-unneeded-for-home.min-vflu9sL78.js:1
o.Dispatcher.dispatch_end @ VM2056 pkg-modules-unneeded-for-home.min-vflu9sL78.js:1
t.dispatch @ VM2055 pkg-core.min-vflWnCjOj.js:2
f @ VM2053 pkg-login-pages-externals.min-vfl-hVnJ5.js:1
t.openFuncaptchaModal @ VM2053 pkg-login-pages-externals.min-vfl-hVnJ5.js:1
(anonymous) @ VM2054 pkg-captcha.min-vflBBU05z.js:1
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
P @ VM2037 alameda_bundle-vflyB-88Y.js:1
F @ VM2037 alameda_bundle-vflyB-88Y.js:1
h @ VM2037 alameda_bundle-vflyB-88Y.js:1
characterData (async)
g @ VM2037 alameda_bundle-vflyB-88Y.js:1
u @ VM2037 alameda_bundle-vflyB-88Y.js:1
U @ VM2037 alameda_bundle-vflyB-88Y.js:1
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
error @ VM2069 api.min-vfl4PBFIc.js:1
e.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
t.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
t.error @ VM2055 pkg-core.min-vflWnCjOj.js:1
t.success @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.success @ VM2055 pkg-core.min-vflWnCjOj.js:1
e.success @ VM2055 pkg-core.min-vflWnCjOj.js:1
success @ VM2055 pkg-core.min-vflWnCjOj.js:1
c @ VM2046 jquery_bundle.min-vflnJvurG.js:2
fireWith @ VM2046 jquery_bundle.min-vflnJvurG.js:2
n @ VM2046 jquery_bundle.min-vflnJvurG.js:3
t @ VM2046 jquery_bundle.min-vflnJvurG.js:3
XMLHttpRequest.send (async)
(anonymous) @ VM1986:1
send @ VM2046 jquery_bundle.min-vflnJvurG.js:3
ajax @ VM2046 jquery_bundle.min-vflnJvurG.js:3
w @ VM2055 pkg-core.min-vflWnCjOj.js:1
b @ VM2055 pkg-core.min-vflWnCjOj.js:1
(anonymous) @ VM2056 pkg-modules-unneeded-for-home.min-vflu9sL78.js:1
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
W @ VM2037 alameda_bundle-vflyB-88Y.js:1
(anonymous) @ VM2056 pkg-modules-unneeded-for-home.min-vflu9sL78.js:1
(anonymous) @ VM2069 api.min-vfl4PBFIc.js:1
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
W @ VM2037 alameda_bundle-vflyB-88Y.js:1
o @ VM2069 api.min-vfl4PBFIc.js:1
r.onCredentialsFormSubmit @ VM2071 form.min-vfl57DBg-.js:1
callback @ VM2054 pkg-captcha.min-vflBBU05z.js:1
w.Dy @ VM2135 recaptcha__de.js:530

(anonymous) @ VM2135 recaptcha__de.js:523
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
P @ VM2037 alameda_bundle-vflyB-88Y.js:1
F @ VM2037 alameda_bundle-vflyB-88Y.js:1
h @ VM2037 alameda_bundle-vflyB-88Y.js:1
characterData (async)
g @ VM2037 alameda_bundle-vflyB-88Y.js:1
u @ VM2037 alameda_bundle-vflyB-88Y.js:1
b @ VM2037 alameda_bundle-vflyB-88Y.js:1
XD @ VM2135 recaptcha__de.js:280
NG @ VM2135 recaptcha__de.js:281
(anonymous) @ VM2135 recaptcha__de.js:332
PA @ VM2135 recaptcha__de.js:13
return.throw.next @ VM2135 recaptcha__de.js:13
(anonymous) @ VM2135 recaptcha__de.js:15
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
W @ VM2037 alameda_bundle-vflyB-88Y.js:1
eN @ VM2135 recaptcha__de.js:14
oR @ VM2135 recaptcha__de.js:14
A_ @ VM2135 recaptcha__de.js:332
(anonymous) @ VM2135 recaptcha__de.js:338
PA @ VM2135 recaptcha__de.js:13
return.throw.next @ VM2135 recaptcha__de.js:13
(anonymous) @ VM2135 recaptcha__de.js:15
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
W @ VM2037 alameda_bundle-vflyB-88Y.js:1
eN @ VM2135 recaptcha__de.js:14
oR @ VM2135 recaptcha__de.js:14
yS @ VM2135 recaptcha__de.js:338
(anonymous) @ VM2135 recaptcha__de.js:334
pL @ VM2135 recaptcha__de.js:90
Eg @ VM2135 recaptcha__de.js:95
X @ VM2135 recaptcha__de.js:92
2VM2135 recaptcha__de.js:523 Timeout (n)
(anonymous) @ VM2135 recaptcha__de.js:523
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
P @ VM2037 alameda_bundle-vflyB-88Y.js:1
F @ VM2037 alameda_bundle-vflyB-88Y.js:1
k @ VM2037 alameda_bundle-vflyB-88Y.js:1
h @ VM2037 alameda_bundle-vflyB-88Y.js:1
characterData (async)
g @ VM2037 alameda_bundle-vflyB-88Y.js:1
u @ VM2037 alameda_bundle-vflyB-88Y.js:1
U @ VM2037 alameda_bundle-vflyB-88Y.js:1
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
(anonymous) @ VM2135 recaptcha__de.js:335
setTimeout (async)
Z @ VM2135 recaptcha__de.js:109
(anonymous) @ VM2135 recaptcha__de.js:335
PA @ VM2135 recaptcha__de.js:13
return.throw.next @ VM2135 recaptcha__de.js:13
(anonymous) @ VM2135 recaptcha__de.js:15
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
W @ VM2037 alameda_bundle-vflyB-88Y.js:1
eN @ VM2135 recaptcha__de.js:14
oR @ VM2135 recaptcha__de.js:14
VS.send @ VM2135 recaptcha__de.js:335
(anonymous) @ VM2135 recaptcha__de.js:522
(anonymous) @ VM2037 alameda_bundle-vflyB-88Y.js:1
P @ VM2037 alameda_bundle-vflyB-88Y.js:1
F @ VM2037 alameda_bundle-vflyB-88Y.js:1
h @ VM2037 alameda_bundle-vflyB-88Y.js:1
characterData (async)
g @ VM2037 alameda_bundle-vflyB-88Y.js:1
u @ VM2037 alameda_bundle-vflyB-88Y.js:1
b @ VM2037 alameda_bundle-vflyB-88Y.js:1
s.submit @ VM2054 pkg-captcha.min-vflBBU05z.js:1
t.submitRecaptcha @ VM2070 credentials_form.min-vflsuynz9.js:1
r.onLoginClick @ VM2071 form.min-vfl57DBg-.js:1
Kr @ VM2047 pkg-react-prod.min-vfloICnYi.js:3
r @ VM2047 pkg-react-prod.min-vfloICnYi.js:1
l @ VM2047 pkg-react-prod.min-vfloICnYi.js:1
o @ VM2047 pkg-react-prod.min-vfloICnYi.js:1
sl @ VM2047 pkg-react-prod.min-vfloICnYi.js:3
c @ VM2047 pkg-react-prod.min-vfloICnYi.js:1
f @ VM2047 pkg-react-prod.min-vfloICnYi.js:1
Ce @ VM2047 pkg-react-prod.min-vfloICnYi.js:1
Ur @ VM2047 pkg-react-prod.min-vfloICnYi.js:3
L @ VM2047 pkg-react-prod.min-vfloICnYi.js:1
Oe @ VM2047 pkg-react-prod.min-vfloICnYi.js:1
(anonymous) @ VM2047 pkg-react-prod.min-vfloICnYi.js:3
unstable_runWithPriority @ VM2047 pkg-react-prod.min-vfloICnYi.js:4
Dr @ VM2047 pkg-react-prod.min-vfloICnYi.js:3
Re @ VM2047 pkg-react-prod.min-vfloICnYi.js:1

Regards, Ralf