Jay Dropbox Community Moderator

Hi @"Dave-in-Decatur", when you were uploading the database, was Thunderbird open at the same time? I do the same with my own Thunderbird backup, using a third party extension in Thunderbird to create the backup, and don't get any errors.

Hi @"fitzLAP", thanks for bringing this to our attention. Could you try restarting Finder itself? Is the Dropbox system extension enabled in your Finder settings? Is the Dropbox desktop application itself running and syncing normally (as in, not currently paused)? Can you try the steps in this thread to see if they help?…

Hi @"Bobkotdb", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

HI @"dluptonmd", thanks for your message. I can see that you're currently in communication with a support agent via email. They'll be able to assist you from here on as they have more tools available to them to investigate this matter further.

Hi @"duncum", just to confirm, are you still unable to share files on your Dropbox account at this time?

Hi @"JakesMom", thanks for messaging the Community! Could you confirm that you're logged into the Dropbox site, and that you can see your initials or avatar? It should be either on the top right corner, or the bottom left corner as the interface is undergoing changes. Alternatively, you can click this link to take you…

Hi @"cjskarupa", thanks for bringing this to our attention. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to…

Could you check what bandwidth limits you have in the Dropbox desktop application preferences?

Hi everyone, thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. We’ll update you as soon as possible. Please let me know if you need further assistance in the meantime.

Hi everyone, thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. We’ll update you as soon as possible. Please let me know if you need further assistance in the meantime.

Hi @"rb27", could you confirm that you were able to complete the Terminal steps to full reinstall the Dropbox desktop application?

Hi @"davidseides", thanks for messaging the Community! Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"markushaapa", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"Shiversnyc", thanks for bringing this to our attention. From the information you've provided, including the ticket ID, it seems that the support were unable to assist you in regaining access to your Dropbox account. Unfortunately, as the support team has stated that it wouldn't be possible, we wouldn't be able to…

Thanks for the info. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Make sure to enter the…

Hi @"JimSanDesu", thanks for messaging the Community! We appreciate the feedback on this matter on the Dropbox desktop application. We take all comments into consideration when improving the Dropbox interface and apps. If you need any further assistance, please let me know!

HI @"dluptonmd", we appreciate the feedback about the Dropbox mobile app. We take all comments into consideration when improving the Dropbox app. Please ensure that you update the app when a new version is released to see if this helps with the issue you're experiencing.

Hi @"sue12", thanks for bringing this to our attention. In general, if you activate two step verification, there would've been backup codes provided in order for you to save elsewhere. These would help you to log in to your account in these situations when you lose access to the verification method. Have you tried the…

Hi @"Dansig", thanks for posting today! You can share your Community profile link so that other people can see the posts you have made on the Dropbox Community. If you have any further queries, feel free to message back.

Hi @"nikodschroeder", thanks for bringing this to our attention. When you mentioned that you've taken some steps to resolve this behavior, have you already tried doing an advanced reinstallation of the desktop app? You might need to ensure that you opt out of the File Provider option version using the same method you…

Hi @"AndreaAS", currently, I don't have any update on this matter. I've gone ahead and prioritized the ticket to expedite your request.

Hi @"AndreaAS", thanks for your message. We appreciate your patience in relation to this matter. The support agent will get back to your ticket as soon as possible to assist you with the upgrading problem you're experiencing. 

Thanks for the update, I'm glad to hear that this helps to solve this issue. If there's anything else we can assist with, feel free to reply back here. Enjoy your week!

Hi @"MsDClark", prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences. Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to…

Hi @"DiSharko", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"yuretto", thanks for messaging the Community! Just for clarification, the method used to resolve the behavior doesn't work for other distros, is that correct? This will help me to assist further!

Hi @"JAB3", thanks for messaging the Community! Currently, it isn't possible to manually change the order of files as they appear in a shared folder. However, you can change the order by adding numbers at the beginning of files with a leading zero, such as 01 test.txt, 02 abc.txt, and so on. In alphabetical order, the…

Hi @"mrrssy", thanks for bringing this to our attention. If you have a selective sync conflict, this means that you have previously deselected certain folders in the selective sync prompt. Afterwards, you manually deleted those local folders, and then later recreated the same folders under the same name. When you…

Hi @"Tim M.46", thanks for providing these details! Just for clarification, are you trying to sign out of the Dropbox desktop application, or the Dropbox site? Do you have any password manager when using your browser, which could be automatically signing you into the Dropbox site? This will help me to assist further!

Hi @"jking1", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!