Jay Dropbox Community Moderator

Hi @"PedroAraujo", thanks for messaging the Community. Are you currently part of a Dropbox team, or is this a personal account? Are you able to log in to your account normally without having to connect to Microsoft Office 365? This will help me to assist further!

It is possible that these files could be part of the Photo Library, and are needed in order for it to work well. Since you migrated from one computer to another, these files might've been generated when linking to the current version of Photos on your Mac. Are these files all in the Photo Library in the Dropbox folder, or…

Hi @"MikeK13", do you have the Mac OS Photos app running on your machine, and are you storing that Photo Library in your Dropbox folder?

Thanks for the update. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Hi @"jjkunce", do you have the option to leave the Family plan, in order to revert your account to a personal plan? This way, you'll be able to upgrade to a Plus plan for your account, which would be 2 TB for your account only.

Hi @"advancedtradeschool", thanks for messaging the Community! Could you provide us with more details on what you're experiencing? Is this on a desktop machine or mobile device? What OS are you currently running? Any other info or screenshots would be helpful!

Hi @"jh80", do you have any kind of password manager in your browser, or a password extension which could be logging you into a different Dropbox account automatically? 

Thanks, so far it looks like your desktop app is on the legacy version, and not File Provider, since it's giving you the option to upgrade to it. Keep me posted if this changes in the future.

Hi @"gtaMath", since these instructions aren't officially from a member of Dropbox, we would recommend caution if you were to attempt this, since the effects of doing these changes are unknown to us.

Thanks for the update. Could you try these steps to opt out of the File Provider version of the Dropbox desktop application on Mac OS?

HI @"Niall D.", thanks for the details. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"gtaMath", thanks for bringing this to our attention. Have you tried following these steps to opt out of File Provider after the Dropbox desktop application has been installed on your machine? This will help me to assist further.

Could you check to see if you can disable notifications for low quota or space from the Dropbox site directly to see if this helps?

Hi @"Gothemtry77", thanks for bringing this to our attention. As you mentioned that you don't have access to your email address, have you tried the steps in this article in order to regain access to your account? When was the last time you logged into your Dropbox account prior to now? This will help me to assist further!

Hi @"JMeen", thanks for bringing this to our attention. Are you able to see the recently changed files on the events page, or the deleted files page? Do you have a paid subscription, which would allow you to use to the Dropbox Rewind feature? This will help me to assist further!

Is the WiFi network you're connected to fast and stable, or is it a public WiFi connection? Are you able to connect your phone to your desktop machine to upload the videos that way to your Dropbox account, using the Dropbox desktop application?

As you've already deleted the account, there wouldn't be any way for us to delete the shared links immediately, since the account associated with them is no longer available. As you are concerned about this data, you can try contacting the privacy team by emailing privacy@dropbox.com to see what can be done in this…

If you're paying for a subscription, but you've only got 2 GB of quota on your account, then it sounds like you have another Dropbox account under another email address, since the Basic plan only has 2 GB. As you received an email about this, can you double-check the exact email address that message was sent to, to ensure…

HI @"Calion", have you tried clicking the notification icon within the Dropbox desktop application itself via the menu bar, and marking the notification as read?

The Dropbox cache folder would always be recreated, but clearing it could've helped with the syncing process. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"MikePDX", thanks for your message. As a workaround, we'd recommend logging into your Dropbox account directly in your browser and downloading the file from there directly, instead of using a shared link to the same file, as this won't contribute to your daily bandwidth limit. Alternatively, you can use the Dropbox…

Hi @"LB3444", thanks for your message. As you've deleted your account, Dropbox will delete your files from the server permanently after 30 days have passed, according to our Privacy Policy. This means that files and folders that were visible via shared links might still be visible during this 30 day period. After this time…

Hi @"Raul64", thanks for bringing this to our attention. Could you try quitting the Dropbox desktop application, and then delete the entire Dropbox cache folder? Afterwards, reboot the machine and allow the Dropbox desktop application to start to sync again to see if you get the same behavior. Keep me updated with any…

Hi @"BDeller", thanks for bringing this to our attention. As it sounds like you're referring to a Dropbox Backup, since this backs up files in My Documents and other system folders, you can follow these steps to disable the backup on your machine. Keep me updated with any progress!

Do you get the same error message when you try to upload any videos from your device, even smaller ones?

Hi @"gfriedflooring", thanks for the details. Are you referring to having 50 GB of free space on your Dropbox account, or on your phone? Are you connected to WiFi or cellular data when attempting to upload the video to your account via the Dropbox mobile app? This will help me to assist further!

Hi @"jnordaker", thanks for posting today. Are you missing files from your Dropbox account? Do you see any of the files on the events page or the deleted files page? Are you contacting us regarding the number of emails you've received from Dropbox? This will help me to assist further.

Hi @"jnordaker", thanks for messaging the Community. If you sign in to your Dropbox account, you should be able to view the chatbot when accessing the support page. I can see that you have another thread regarding missing files, if that the issue you're experiencing? Any other info or screenshots would be helpful.

Hi @"jaminsg", thanks for bringing this to our attention. Are these images taken by your phone camera, or are they images uploaded to your Dropbox account manually from another source, such as a download? This will help me to assist further!

You mentioned that another device of yours does show the menu bar. Are there any differences between the two devices in terms of software, such as any proxy, VPN, firewall, or other security software?