Jay Dropbox Community Moderator

Thanks for the update, and I'm glad to hear that this resolved your situation with the file syncing on your device. Enjoy your week ahead!

Hi @"spinmaker", thanks for contacting us. As you've mentioned, currently Dropbox doesn't support server OSes, and as such the amount of support we can provide is limited. Are the files available locally on the device, in order for them to preview? This will help me to assist further!

Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"eludlow", thanks for messaging today! When you say you tried to download en masse, do you mean by right clicking the Dropbox folder and choosing the Available offline option? This will help me to assist further!

Thanks for the info. Have you tried contacting the support team for Synology as to what could be causing this? I'll leave this post open for other users to comment in with their suggestions.

Hi @"WhiteDwarf500", thanks for messaging the Community! As this is related to a third party application and integration, the amount of support we can provide is limited. Have you tried disconnecting the Synology app from your Dropbox account on this page, and then reconnecting it? Keep me updated with any progress!

Thanks for the info, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Jrocchio", thanks for providing these details! Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Thanks for the update. Once the Dropbox desktop application has finished syncing, I want you to try to make these files available offline by following these steps. This will ensure that the files are physically on your machine, in order to test if they open correctly.

Hi @"Mitz1", the green icon next to the files indicates that they are already available offline. Is this only occurring for the Excel files? Are they only for files in this folder, or does it occur for new files that you create within the Dropbox folder? Regarding the message about being out of memory, are you referring to…

Yes, delete the app first, as that is one of the steps in the advanced reinstallation. After you complete the reinstallation, the message you saw should go away.

Hi @"daniclroses", as the referrals are already marked as ineligible, then it wouldn't be possible to re-use them if they install the Dropbox desktop application on their home networks. In general, we would recommend that users activate referrals from a different network as the sender, in order to prevent this from…

Hi @"fred2019", thanks for messaging the Community! If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"sas6", thanks for messaging the Community! You should be able to unlink your Dropbox Business account from your personal account via this page on your account. Once it's unlinked, you can connect it to your new Dropbox Business account. If you need any further assistance, please let me know!

So, just to clarify, is this only occurring in new documents that you have created?

Hi @"FrankSmeets", thanks for messaging the Community! From the screenshot you provided, I can't see any sync icons available. Could you try checking to see if the Dropbox desktop application is installed and running on your machine? Regarding the Dropbox Vault, this feature was discontinued back in March 2025, and any…

Hi @"Comanche", thanks for bringing this to our attention. Do you know approximately when this change occurred on your documents? Do any of your older documents experience the same behavior? This will help me to assist further!

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

HI @"dandid", the best method to determine how many files you have on your account is to have them sync as online-only onto your computer. Once that is complete, you can then use the Get info prompt on the Dropbox folder to count the number of files for you. Currently, there isn't a method to count the number of files from…

Hi @"ltoribara", thanks for the details. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"Seneca_83", thanks for providing these details! Do you have the background app refresh enabled for the Dropbox mobile app in your iOS settings? This will help me to assist further!

Hi @"QuangVo", thanks for contacting us. If you're on a paid plan, you can use the Dropbox Rewind feature to rollback your account to an earlier state. Otherwise, you can use the deleted files page to restore the missing files to your account. Keep me updated with any progress!

Hi @"Elizabeth1010", thanks for bringing this to our attention. If you're referring to the Family room folder, it should still be visible on your account after the upgrade. Could you check the events page or the deleted files page to see if the files are there? Any other info or screenshots would be helpful!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hi @"MsDClark", @"Techmom236", thanks for contacting us! In order to understand what you're seeing, could you attach screenshots showing the error messages or pop-ups that you're getting? This will help me to assist further!

Hi @"Whitesissyboi", thanks for joining the Community! Could you clarify what you're looking for in a little more detail in order for us to be able to assist further? Are you looking to upgrade your Dropbox desktop application to the beta version? Any other info or screenshots would be helpful!

Hi @"gdubis1", thanks for bringing this to our attention. What version of Android are you using on your Kindle Fire? Could you try rebooting the device, and re-installing it to see if this helps? Any other info or screenshots would be helpful!

Hi @"dssteffen", thanks for posting on the community. Could you clarify what you mean by make available online on the iPad? Are you referring to marking files as available offline? This will help me to assist further!

Hi @"SheCommerce", thanks for messaging the Community. I can see that you're already in contact with a support agent regarding this matter. They'll be able to assist you further in relation to the cancellation of your Dropbox subscription. If you have any further queries, feel free to message back.