Jay Dropbox Community Moderator

Thanks for the ticket ID, I can see that they've sent you an email a few minutes ago in relation to your request. As you're already in contact with the support team, they should be able to assist you from there via email.

Hi @anathemastudio, thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and…

Thanks for the details. As you have a rather small number of files, and moving the folder using the Dropbox interface isn't working, could you try performing an advanced reinstallation of the Dropbox desktop application using these steps? When you reach the last step, choose a different location for the Dropbox folder to…

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

Hi @dachauche, thanks for posting today! I've sent you an email, please could you reply to it when you get a chance? This way we can look into this further.

Hi @sowmyagupta283, thanks for messaging the Community. As @Mark suggested, were the other users also on the same network as you, even if it's a work or school network connection, or VPN? This will help me to assist further!

Hi @aeneas, thanks for bringing this to our attention. Are you moving the Dropbox folder to an internal drive, or an external drive? How many files do you have in your Dropbox folder approximately? How long did you wait for the Dropbox desktop application to migrate the folder to the new location? Any other info or…

Thanks for the reply, We appreciate your feedback regarding the onboarding notifications. We take all comments into consideration when improving the Dropbox interface and apps. If you have any further feedback, feel free to message back.

Thanks for the message, keep us posted with any updates!

Hi @iamian33, thanks for messaging today. I'm sorry to hear about this situation you've experienced. By following these steps you can delete the Dropbox account from the tablet. Remote wipe is specifically available for desktop devices, as it needs to delete the local Dropbox folder on the desktop. As no files are stored…

Hi @hovi, thanks for messaging the Community. What happens if you attempt to delete some files from the CloudStorage folder? Does it also delete the files from your normal Dropbox folder in Finder? Any other info or screenshots would be helpful!

Hi @gjm_cic, thanks for posting today. Could you attach a screenshot showing the notifications you're receiving on the website? Is there no option to disable or quit the onboarding notification? Any other info would be helpful!

Thanks for the update and letting us know that you were able to resolve the issue with signing into your Dropbox account. If you have any further queries, feel free to message back.

Hi @chilltill, we're glad to hear that you were able to resolve the issue with your shared links. If there's anything else we can assist with, feel free to reply back here. Enjoy your week ahead!

Hi @aeneas, thanks for posting today. As @Mark suggested, when you sign into the Dropbox desktop application on multiple computer profiles, each profile is considered to be a different device. In order to go below the device limit, try signing out of devices or profiles that you're not using. If you have any further…

Hi @Jay_Rayner, in your Dropbox folder, where exactly is the Data folder located? Is it in the root (main) folder) or in a subfolder in the Dropbox folder?

Hi @zevrix, thanks for messaging the Community. I've moved your post to the Integrations forum as it seemed the most appropriate. We haven't received any reports from users being unable to post on these forums. Could you let us know what error you received when attempting to create a thread? Regarding your question, could…

HI @cjcarrie, generally, these events could be related to cutting and pasting, or moving, content to and from shared folders. As shared folders are different to normal folders, when you move files out of a shared folder, it would be counted as a deletion in that shared folder, and then the same files would be added back…

Glad to hear that you were able to delete your Dropbox Backups, which were taking up the extra quota on your account! Enjoy the rest of your week!

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

HI @ErZo, if the Dropbox desktop application isn't syncing, you would see a different icon entirely. The circular arrows means that the app is syncing files to and from your account online. If you need any further assistance, please let me know!

Do you have any options on that page to view your deleted backups?

Are you attempting to preview the files on the Dropbox site directly, or via this service you mentioned?

Thanks for the update. If you're still experiencing the issue, and are on a paid Dropbox account, please could you contact the support team directly for them to look into this further.

What you have is a selective sync conflict, meaning that you already have a folder with the same name in that location, but have previously selectively unsynced it from your machine. Could you check if this possibility could be why you received the conflict on your machine?

Hi @diona, thanks for messaging the Community. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you also clarify what you mean by having a lifetime plan with Dropbox? This will help me to assist further!

Hi @Krissy3, thanks for messaging the Community. Could you clarify what you mean by downloading all your folders? Do you mean that you marked the folders as available offline on your machine? Did you enable the Dropbox Backup feature? Any other info or screenshots would be helpful!

Hi @lgeelee, thanks for messaging today! You should be able to view your backups on the Dropbox Backup page. From there, you can click the ellipsis next to the backup, and then delete the backup. This will free up the quota on your account. If you need any further assistance, please let me know!

Hi @JohnCC, @Tamara29450, currently, we're not experiencing any delays with shared links on our servers. Are the shared links on a paid personal plan, or a Dropbox team plan?

Hi @datanz, thanks for your message. Keep us posted with any updates, and if the issue persists, please get in contact with the support team directly via this link for them to investigate further!