Jay Dropbox Community Moderator

Hi @rosethevoid, thanks for your reply. We're glad to hear that you were able to resolve your issue with the read-only files. If there's anything else we can assist with, feel free to reply back here!

Hi @Erik_Nielsen, thanks for the update on this matter. If you continue to experience the same behavior that you previously reported, please let us know here!

Hi @amcoffice, thanks for the update. As you've noticed the Dropbox Lite/S Mode app is different from the full Dropbox desktop application, as the latter creates the Dropbox folder for you to directly sync your files. Regarding the PDF issue, as you mentioned that it opens them in Edge, have you tried installing a PDF…

Hi @Michael M.198, thanks for the info. Could you check your Dropbox account security page to check for any recent sessions on your browser, and see if they match up with when you last logged into the account. Are you certain that you didn't use the Google Sign In option when logging in to your Dropbox account on the…

Hi @alexsteimle, thanks for bringing this to our attention. You can see which Dropbox users would receive notifications about new comments in this article. For convenience, this is what the article states. The following people will receive an email and a notification both on dropbox.com and on their connected devices: The…

Hi @Michael M.198, thanks for the update. If you experience a similar issue like this in the future, please let us know!

Thanks for the update. Could you let us know what solution you used in case other users experience the same error message that you received?

Thanks for the details. From the image, I can see that the error message is that the 'volume does not contain a recognized file system'. Since it looks like you're using the E:\ drive for your Dropbox folder, is it possibly an external drive or a NAS which uses a different file system from NTFS? Regarding your request for…

Hi @Willzsales, thanks for bringing this to our attention. We're sorry to hear about your recent support experience with our team. Did you receive an email with the ticket ID from when you were in contact with the support agent in question? This way, we can check the interaction on our end. Whatever details you can…

Hi @eebclee, thanks for messaging the Community. From what you're describing, this seems to be the expected behavior of the Dropbox desktop application. If the external drive which contains the Dropbox folder isn't mounted at the time the desktop app loads, then you would receive this prompt, since the folder is 'missing'.…

Thanks for the details. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can contact the team via this link while logged into your Dropbox account.

Thanks for the update. Were you able to view the deleted backups on the backup page? If not, could you attach a screenshot showing what you're seeing there?

Hi @StanleyWhite, thanks for contacting us. Could you check the Dropbox Backup page directly, and then click 'Show deleted backups'. Are you able to permanently delete the Backups from your account by clicking the ellipsis on the deleted backups? If you can share any error messages or screenshots, that'll help me narrow…

Thanks for the info. Just to clarify, is this a shared Dropbox account, or is this a personal Dropbox account?

No worries, it was more of a precaution just in case. When you contact the support team, you should get a ticket ID which is sent via email a few minutes after your chat ends. Please let me know the number here so I can locate it in our system.

Hi @margaret104, thanks for messaging today! Have you tried having your Dropbox folder marked as online-only in Finder, meaning that you can see the file and folder structure, but the files won't take up any space on your machine? When you require access to a file, you can open the file and it'll download to your machine…

Hi @marinm, thanks for contacting us. Could you confirm that you've tried all the steps on this page, aside from phone access or backup recovery keys, in order to regain access to your Dropbox account? Whatever details you can provide, even if they seem small, will help us get to the bottom of this together.

Hi @awal3, thanks for provide these details. Instead of doing another advanced reinstallation of the Dropbox desktop application, I think at this point it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via…

Thanks for the logs, unfortunately they were unreadable on our end, so I've removed them for security and privacy purposes. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @SpencerPDX, thanks for posting today. Do you have any programs or services that are attempting to access files or folders that you've selectively unsynced from your machine? Likewise, is there any security or antivirus software that could be attempting to scan files while the files are being synced? Feel free to drop…

Hi @hillard28, thanks for bringing this to our attention. Just for confirmation, is your Dropbox folder located on an internal drive or external drive connected to your machine? If you can share any other error messages or logs, that'll help me narrow this down much faster.

Hi @Mastermaker, thanks for your message. Do you have any other cloud syncing programs that have their own syncing icons or context menus? Could you try temporarily quitting out of them from the system tray icons near the clock? This could include OneDrive, Google Drive, Adobe, and other such programs. Once that's done,…

Hi @BagofDesign, thanks for your message. We understand your frustration about the loss of your photos, and how important they are to you. Unfortunately, since the recovery deadline in the email has passed, these files have been permanently removed from our system and can no longer be restored. We're sorry we can't be more…

Thanks for the info, if other users experience a similar issue, the details you've provided should help them to resolve the behavior.

Hi @Anders_Wilhelmsson, thanks for your message. As @Mark said, if the files are already 0 KB on your machine, this means that they aren't available locally. If you're on a Basic account and the files were deleted outside of 30 days, then it wouldn't be possible to recover the files, unfortunately. We're sorry we can't be…

Hi @Chbattle, thanks for the update. If you removed the dot at the end of the folder name, does it return the folder to a normal folder?

Hi @vitiello, thanks for messaging the Community! This error can occur when the username has been changed, or the Dropbox desktop application was migrated from a different machine. These steps should help to resolve this matter. Please be sure to take note or take a screenshot of any selective sync settings you may have…

Currently, there isn't a method to detect the files that failed to switch to online-only, nor a method to re-trigger the request. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

While there aren't any logs that you could provide, any information about Dropbox in the Activity Monitor, such as the CPU and RAM usage would help us further.

There could be some logs generated by the app or service you're using, and depending on how it connects to Dropbox, there could be a special folder in which the service contains settings for your configuration, and potentially logs. Just in case, you can try checking the generic Apps folder on your account, which should be…