Jay Dropbox Community Moderator

In addition to what @Mark said, are you on a trial plan by any chance, as this could also be a reason as to why you couldn't get in contact with a live agent? Aside from those options, you are also able to contact us here on the Community, or via social media, if you require support, and we'll assist you further.

Thanks for the info. I'll leave this thread open for other users to comment in with their experiences.

Hi @scoob, thanks for posting today! As I am a moderator for the Dropbox Community, I understand that my opinion wouldn't be considered impartial, though I'll try to answer your concerns. While I wouldn't be able to compare our level of support with other cloud providers, we do offer various types of support depending on…

Hi @Amorpheum, thanks for messaging today! Could you let us know more details about exactly what errors you're experiencing, and what types of operations you're doing? Are the files marked as available offline, or online-only in your Dropbox folder? Any other info or screenshots would be helpful!

Thanks for keeping us posted, @MistSch! Enjoy the rest of your week!

Hi @gareth71, by re-installing the Dropbox desktop application from scratch, this will ensure that all parts of the app are updated to the latest version at the same time. Once that step has been completed, if the issue continues to persist, then we can look into this in more detail.

Hi @ErickR01, just checking to see if you saw our last reply. If you're still not able to cancel your Dropbox subscription, feel free to reach out to us with the information we requested in our last post. Otherwise, if your issue has been solved, let us know what worked for you!

Hi @Cool77, just checking to see if you saw our last reply. Were you able to submit the information to the support team, or contact the abuse@dropbox.com email address with the details my colleague mentioned?

Thanks for the image. These are folders that contain both available offline files, and online-only files, as seen in the sync icon article. This means that the folder itself wasn't marked as available offline in the right-click menu. If you make that selection, then the folder will download and remain available offline for…

Hi @SA25, just checking to see if you saw our last reply. If you're still experiencing the behavior with the error you're getting with the Documents folder, feel free to reach out to us with the information we requested in our last post. Otherwise, if your issue has been solved, let us know what worked for you!

HI @attarian, just checking to see if you saw our last reply. If you're still experiencing the behavior with the desktop app now loading on Windows 11, feel free to reach out to us again. If you were able to solve your issue, please let us know what worked for you!

Hi @bsiebs, thanks for messaging the Community. Just to clarify, are the sync icons fully green, or are they a white green outline? Do you know if you're using the older version of the Dropbox desktop application or the newer one that uses File Provider? Could you attach a screenshot showing the Dropbox folder and the…

Hi @jimdunn, thanks for messaging the Community. Do you have any proxy, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? What is your current location, and when you change VPN locations, are you switching to another country entirely, or a different…

Thanks for the update. If you do find a solution in the future, please let us know here, as it might help other users who could experience the same behavior.

Hi @jrp2706, thanks for your message. As linked by @Mark, you can find the desktop client builds there. Our team is aware that the latest builds aren't being posted to the community, and we're currently working on this matter. As a workaround, you can use these links below to download the latest stable builds, for the…

Hi @Staxman, thanks for messaging the Community! It sounds like you've enabled the Dropbox Backup feature, which allows Dropbox to backup certain system folders to your account online. Are you able to see the backup on this page, and then delete the backup on the site to free up your quota? Keep me updated with any…

Hi @Daveh839, I've merged your post here to keep all the related posts regarding Boxifier in a single thread.

Hi @seberkuhn, just checking to see if you saw our last reply. If you're still experiencing the behavior with the conflicted folder, feel free to reach out to us again. If you were able to solve your issue, please let us know what worked for you!

Hi @amorpheus, thanks for messaging the Community. As of yet, we've not received any reports regarding this matter from other users. We will keep tracking this behavior you're experiencing, and if other users do message in with similar messages, then we would need to look into this in more detail. Keep me posted if there…

If you upgrade to a paid plan, you can create a Dropbox Transfer that can contain files of 50 GB, or greater, depending on the plan. Additionally, you could instead join the shared folder that the user originally created, in order to sync the files there, which would appear on their account as well.

Thanks for the info. This looks to be related to how files are being saved within Word, while a file is in the Dropbox folder, to a NAS folder. As we wouldn't be able to troubleshoot how Word is unable to save or preview a file once saved from within its program, it might be better to contact Microsoft directly to see if…

Hi @lylflt, thanks for messaging the Community! Just for clarification, could you let us know exactly how you're saving a Word document as a PDF file? Are you exporting it from the Dropbox site directly, or are you using the local Word app to save it as a PDF file? Any other info or screenshots would be helpful!

Hi @phsutter, did you manage to see the reply from my colleague @Nancy? If so, please let us know the information she requested to see if it's possible to assist you further!

Hi @Sathi_2024, were you able to try out the steps in the article I posted previously? Any update you can provide would be helpful!

Could you attach a screenshot showing the exact error message you get when clicking the delete option?

What options do you see when you click the ellipsis next to the backup?

Hi @GnsGnn, thanks for your message. As my colleague @Neal suggested, it would be best to reach out to Apple directly in order for them to investigate this matter in more detail.

Hi @IngridW, thanks for posting today! Is it possible that you have the Dropbox Backup feature enabled on your account? You can check this page to see if there are any backups on your account, and delete them if need be to free up your quota. If you need any further assistance, please let me know!

Thanks for the details, @TageMahall. Please could you reply to the last message you received in the email ticket, and it should re-open the ticket on the system. This way, the support agent would be able to continue assisting you on this matter.

HI @TageMahall, thanks for your message. We've merged your recent thread to your original post regarding the downgrade on your Dropbox account. Please note that any duplicate posts would be removed as per the Community Guidelines. Did you respond to the support ticket when you were advised of the available options to you?…