Jay Dropbox Community Moderator

Hi @Luke88, thanks for messaging the Community. I can see that a support agent is currently helping you with the issue logging in. Aside from waiting for their response, have you tried all the steps in this article? If so, please let the support agent know this so that they can continue to assist you on this matter.

Hi @miniman, thanks for your message. I hope the information that @Mark provided helped you out. In addition to this, you could also purchase an add on for extra quota on your Dropbox Plus account by following the steps in this article. If you need any more details, feel free to message back!

Thanks for the info. As you've already been in contact with the support team previously, I can only suggest trying again to contact them to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @MERArchitect, I'm not sure if you saw my colleague's previous reply but you can share the URL to this thread. In order to post a reply, however, they would require a Dropbox Community profile. If you need it, here is the direct link to the thread.

Hi @rchcraig, thanks for posting today! I've sent you an email in relation to your feedback. Please could you reply to it when you get a chance? In the meantime, if there's anything else we can assist with, feel free to reply back here.

Hi @Nokia_Sustriani, thanks for contacting us. Have you tried deleting any recent shared links you've created to see if this helps to resolve the message you've received? Does any of the information on this page help with your situation? Any details you can provide would help me greatly.

Hi @unoboxer, thanks for bringing this to our attention. Is it possible that you have a Dropbox Backup taking up quota on your account? Shared folders would also take up space on your account, but you've mentioned that you've already checked the files on your account. Keep me updated with any progress!

Do you have more than 3 devices connected to your Dropbox account using the second link I posted in my previous message?

Hi @Richard_2019, thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated if there are any changes

Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

As it seems that the app still isn't working despite the advanced reinstallation, this is why the support team would need to look into it further.

As the user is experiencing issues with their Dropbox app on their device, and an advanced reinstallation hasn't helped, then they would need to contact the support team from their account. If they are on a personal account, they would need to contact the team directly, and if they're part of a Dropbox team, then the team…

Thanks for the info. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Let me know if the behavior changes after the installation.

Hi @JLP7447, thanks for bringing this to our attention. Could you try switching browsers to see if the same behavior occurs again to prevent you from exiting the prompt on this page? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your…

Thanks for the update, I can see that a support agent has already responded to your ticket. They should be able to assist you from there via email.

Thanks for the info. Is the user part of a Dropbox team, or using a personal account, in order to contact the support team directly?

Hi @eugenesv, thanks for bringing this to our attention. Just for clarification, are you viewing this on the Dropbox desktop application, or the Dropbox site itself? Any details you can provide would help me greatly!

Thanks for the ticket ID, I can see that you're already in contact with a support agent. I've gone ahead and prioritized the ticket to expedite matters on your behalf. In the meantime, if there's anything else we can assist with, feel free to reply back here!

Hi @Ldcgreen, as it has been a few days since my colleague sent the email, the ticket was automatically resolved. Could you contact our support team directly by opening an incognito/private browsing window, while not signed into any account, and accessing this link? From there you should be able to enter your details to…

Hi @wisdomwillowwellness, thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and…

Just to confirm what you're seeing, the files are being downloaded from the Dropbox site to the Mac, as they're being synced from the site to the computer. However, during this process, AppleScript believes that the file is fully downloaded to the machine, and then most likely tries to execute scripts on the files, which…

Hi @RuslanSemchenko, thanks for bringing this to our attention. For security purposes, I've removed the content of your post. Have you tried forwarding these details to bugbounty@dropbox.com for the team to investigate this matter further? If so, please let me know if you received a response from that team.

Hi @Alex_Jacquet, thanks for the details. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Not a problem, feel free to let me know what the result is in a reply, and we can take it from there if the issue persists!

Hi @sbrady19, thanks for taking the time to message us. How large are the files you're trying to sync to your Dropbox account? Are you using the Dropbox desktop application only, or are you also using the Dropbox site to try to upload files? Any details you can provide would help me greatly!

Thanks for the update, could you try following all the steps to perform an advanced reinstallation of the desktop app, to see if this helps remove any remaining references to the Dropbox Lite app?

Hi @PrintDirtCheap, could you clarify what error you're getting when attempting to search in the desktop app or the Dropbox site? Are you getting this error in any browser you use to search for files? Any details you can provide would help me greatly!

Hi @Nocton, thanks for messaging today. Could you clarify exactly how you uninstalled the Dropbox Lite app, and the Dropbox desktop application? Did you perform a full advanced reinstallation of the latter? Any details you can provide would help me greatly!

Thanks, I've replied to your email message, so you should be able to reply directly to my email to continue troubleshooting via the ticket.

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?