Windows

Need more characters allowed in File Transfer
Dropbox Transfer only accepts 21 characters in the title (in the transfer widget not regular Dropbox sharing). It would be great if this can be expanded to more characters. Some companies that I send files to require specific words in the file names for versioning. ID, date, etc so file names become long. This Idea has…
Dropbox Windows 11 UI does not fit on my screen and some functions are inaccessible
Dropbox worked fine on my Windows 10 laptop, but I guess I had an older version of the application, because when I installed it on my Windows 11 laptop, using the same monitor and the same display settings as the old laptop, the Dropbox user interface does not fit on my screen. As you can see from the image below, a number…
I haven't received the 500GB extra space from MyAsus app. What are the next steps?
I have read many other answers, but my problem is not like them I did download the installer from Myasus app and signed in from a brand-new account it even shows that the app connected to dropbox But the app still shows my account has only 2gb
I'm unable to install the desktop app; I get an error that Dropbox Lite is installed.
If i install the desktop installer i get error: can not continue because MS store version is installed. Also no installation possible with MS Store. I did cleanup discripted in FAQ @ website. Dropbox lite no problem.. What must i do ?
How can I choose my old Dropbox folder, when installing the desktop app on a new laptop?
My DropBox folder has been on an external drive (old HP laptop didn't have room on C:\). I now have a new laptop and want to use that external drive since I have about 3tb of files on it. How do I set up my new laptop to see that drive as E:\Dropbox, and have the desktop app use E: as the default Dropbox location?
I've moved my Dropbox folder to another drive, but the new folder isn't syncing.
I want to relocate the Dropbox folder from the C: drive to secondary storage. This is on Windows where I have my computers setup such that there are none of my personal files stored on the C: drive. When I perform the Relocate function provided by Dropbox it appears to function properly, In that, it warns that it is going…
The Dropbox app no longer starts on my Windows 10 computer.
Since today Dropbox does not start anymore on my Windows 10 laptop. Any help would be very appreciated. I got this error message: bn.BUILD_KEY: Dropbox bn.VERSION: 256.4.3790 bn.constants.WINDOWS_SHELL_EXT_VERSION: 95 bn.is_frozen: True machine_id: 5439d19e-49d2-4cd8-8b9c-6519698b4a2b pid: 13476 cwd:…
I cannot see download/upload speed on the latest UI update for the Dropbox desktop app on Windows 10
I am a Windows 10 user. I have an icon on my taskbar (near the clock, not in the system tray/'hidden icons' panel) that shows my Dropbox activity, right down by the clock. In the past, I could hover over this icon to display the upload / download speed. With the latest UI / app update, it no longer does this. I can't find…
The Dropbox folder has been moved on one Windows PC
I have DB on a few PCs and they are all fine and are loaded and look the same in the Explorer tree. Dropbox is under Quick Access. and in Dropbox prefs show as c:/users/user/dropbox But… this one PC this morning was different, had changed from that, The Dropbox folder was now in c:/my/Dropbox. I also se it is continuusly…
Dropbox app updates are being blocked by Windows 11
Every update gets the installation blocked by Windows 11 pro, up to date. Reference is made to folders such as C:\Program Files (x86)\Dropbox\Client\254.4.2518 but because the version number is in the folder name it cannot be added to any allowed list. How do we stop this block happening?
My Dropbox icon is missing from my Windows task bar, but the app still syncs.
My Dropbox icon on the Windows task bar has recently disappeared. I have tried all the obvious solutions without success. One option suggested was to uninstall Dropbox and then reinstall from my account on-line. However, I cannot uninstall - the error message reports "uninstall failed." Dropbox is working OK and syncing…
Feedback on desktop app versions exceeding v255.
This discussion was created from comments split from: Stable Build 256.4.3790.
Win64 console errors: electron\dropbox\shell\common\crashpad_lib_loader.cc
on Windows 11 25h2 from time to time i'm getting these errors when starting Dropbox via a delayed launcher console script, and the only solution so far is to just wipe manually the bin folder and reinstall Dropbox (without uninstalling). Dropbox is installed in user scope, not machine scope and I think this happens…
Please make the full sync status area clickable again for pause syncing.
In the previous Dropbox desktop UX, the entire sync status area at the bottom of the window (red) was clickable. I could click anywhere on the “Your files are up to date” area to open the sync status menu and pause syncing. In the updated UX, that behavior appears to have changed. Now only the small dropdown arrow on the…
Make the new popup in the Dropbox desktop app smaller
Noticed Dropbox on my old computer has updated (I'm kind of scared of what happens when I turn on the new computer), so far it's…tolerable, but very very big…it kind of cuts off at the bottom of the screen, including when I open the app to look at the settings. I'm not sure if any options are hidden from view by being cut…
Desktop app version 256.4.3790 and MSI limits.
Hi, There is issue with version 256.4.3790. According to Windows Installer requirements, the product version used in the MSI (and consequently in the Upgrade table VersionMin / VersionMax) must conform to the following limits: major ≤ 255 minor ≤ 255 build ≤ 65535 Because of this constraint, version values where the major…
One folder in my Dropbox folder in File Explorer is not syncing
Good morning I have one folder in File Explorer which stopped syncing back in October of last year. Can anyone suggest why this might be and a solution. There is no issue around dropbox capacity. Jr
My old Dropbox desktop app isn't updating correctly on my Windows 11.
Hi, I have had this problem for some time. I often collect event IDs 7000, 7009, and 10005 and find that the app doesn't work. I'm using Kaspersky Plus and even if it never gave me problems with Dropbox I still tried to add the app and updater client to the exclusions. But the problem remains. Event ID in successione sono:…
Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
Dropbox has said that the computer has changed but it hasn't
This pertains to the basic/free version of Dropbox. Dropbox is saying I'm trying to run it on a different computer and that I've exceeded the 3 computer limit. However, that is not true. I even signed-out and closed Dropbox on the effected computer and then tried to start it again, as advised, but that does not work. When…
How can I remove desktop folders and download other folders?
Hi! I accidently downloaded to my desktop all the folders I didn't want to download, and the two that I did want to download, now I can't figure out how to download them to my desktop. Please help! I am using Windows.
Annoying pop-ups when I open my desktop app. Can I turn them off?
I have a similar problem to the one others have raised about this annoying pop up wwhen I open dropbox, only mine says Search Dropbox followed by upgrade, there is no arrow as has been suggested and it's blooming annoying, unhelpful, unwanted and un needed. Please help, desktop pc with Win 11, Dropbox free version Grahame
Am I backing my content to Dropbox, or my hard drive?
I'm struggling with Dropbox and my hard drive. When I open Windows Explorer, on the left window (Navigation Pane), I see: Dropbox, iCloud Drive, iCloud Photos, This PC, and Network. The Dropbox folder contains all files I expected to see there. Now when I open "This PC" and then C:\users\******\Dropbox, that second Dropbox…
"Show in File Explorer" starts explorer.exe process that keeps running even after closing the file
Environment: Windows 11 Pro (x64) Dropbox 254.4.2518 Steps to reproduce: Click the Dropbox icon in the system tray. Open "Your activity". Select any file entry. Click the ellipsis (...) button. Click "Show in File Explorer". Expected behavior: The file's location should be opened in File Explorer without leaving additional…
The Windows context menu options only appear for the team admin, but not the members.
I (the main dropbox admin account) appear to be the only person with the correct right click context menu items in Windows Explorer. I'm told the menu items were there until maybe a week or so ago. If I click on a file outside the dropbox folder I get this: If I click on a file inside the dropbox folder I get this: If a…
Dropbox app crashes my PC since last update on Windows 11 - it reboots the machine immediately
Hello, Today on may 29, while trying to move files from windows 11 desktop to dropbox, dropbox crashed my PC so quickly there wasn't even a BSOD. It happened 3x in a row, after which I used task manager to discern the culprit: Dropbox. Every time it booted and made connection the PC would instantly crash within 30 seconds…
My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox! Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the…
No right-click option to share folders and files within my Dropbox folder
I want to share the folders and files on Dropbox application of Windows 10. Still, there are no any Dropbox options on the menu when I right click the folders and files on Dropbox application(see screenshot below). There is such problem on the web system of Dropbox. How do I solve the problem?
I can't move my Dropbox folder from the C drive
I have tried several times to move my DB folder from the C drive to another location. I have followed the instructions carefully but each time some of the files get copied to the new location but only a fraction of them make it. The folder remains in the C drive and it is the one that gets updated. One clue that may help…
Windows Server 2012 R2 - Maintain the Desktop App until October 13, 2026
I would like to request clarification regarding your intention to discontinue the Dropbox Desktop App for the Windows Server 2012 R2 operating system. At this time, we are inclined to maintain it at least until the end of 2026, given that Microsoft has extended the security updates maintenance date to October 13, 2026, as…

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