Windows

Annoying pop-ups when I open my desktop app. Can I turn them off?
I have a similar problem to the one others have raised about this annoying pop up wwhen I open dropbox, only mine says Search Dropbox followed by upgrade, there is no arrow as has been suggested and it's blooming annoying, unhelpful, unwanted and un needed. Please help, desktop pc with Win 11, Dropbox free version Grahame
Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Updater fails to update desktop app because of denied access to security folder or logs
Application Affected Dropbox Desktop Device PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 225.4.4896 (Desktop) Question or Issue When updating using the exe downloaded from https://www.dropbox.com/downloading (link given by desktop app) the updater gives timed out error.…
Can I back up my computer folders after moving the Dropbox folder to another drive?
Users C Drive is low on Space. There is another D Drive installed that has more than enough space. When I attempted to just move the Dropbox folder, it told me it couldnt because the Backups were on a different Drive. So I stopped backups of the folders (Desktop, Documents, Downloads), Did what I needed to do to move them…
Remove dropbox items from the Windows 11 file explorer right click context menu dropdown list
I have tried to remove all of the Dropbox items from the right click context menu in FileExplorer Windows 11 by deleting all the share folders in Computer\HKEY_CLASSES_ROOT\Directory\Background\shell and shellex and Computer\HKEY_CLASSES_ROOT\Directory\shell and shellex. But the items don't leave the menu. Does anybody…
Dropbox folder missing from indexed locations for searching on Windows 10
Device HP Desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6075 Syncing Status Up To Date Question or Issue I've not been able to find documents using search in my dropbox folder for a few weeks. I went to indexing options to remove dropbox from indexing and re-add…
Internet goes out cold the moment Dropbox app has activity
Application Affected Dropbox App for Windows 10 / local folder Device Windows 10 DESKTOP Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 243.4.6956 Question or Issue I'm using Dropbox on a paid plan for work and managing private files on top of all things. In the last two weeks…
Dropbox is trying to download my offline files and I can't move my Dropbox folder to another drive.
Device (Dell PC) Operating System/Browser (if using the web) (Windows 11) Question or Issue I have been trying to change the location of my Dropbox folder using the Change location tab in the preferences......sync part of my app, from am almost full C: drive to my virtually empty D: drive. The process begins, and although…
Dropbox silently enabled the setting to automatically upload my PC photos.
I've had the occasion to do a fresh install of dropbox on a couple of windows PCs recently, and both times I've discovered after the fact that the default windows autoplay setting was changed to enable silent uploading of files to Dropbox's photos folder. This setting had previously been set to simply open the volume in…
The desktop app (Windows 11) is still trying to index files that are set to be ignored.
Application Affected (Dropbox) Device (Macbook Pro 16 2019) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (246.3.3430) Question or Issue I am trying to use the new ignore rules file to ignore things like "node_modules" using rule "node_modules/". It seems to correctly…
'Make sure Dropbox is running on your PC, then try again' error when opening files on Windows 11
Application Affected Dropbox for PC Device Lenovo M60e Operating System/Browser (if using the web) Windows 11 Pro 25H2 with February updates Dropbox App Version (if using the app) 244.3.6471 Question or Issue When going to open a file under Dropbox in the Windows 11 explorer pane, we get a "Make sure Admin Dropbox is…
I downloaded the desktop app on my Windows, but can't install it.
Device (MSI) Operating System/Browser (if using the web) (Windows 11) Desktop app stopped working. Tried downloading several months ago and it seemed to have worked but the desktop app disappeared again. Tried to download the standard version as well as the offline version, didn't work. Tried tuning off security,…
Dropbox previewer issue in MS Explorer Windows 11
hello, I'm using Dropbox 243.4.6956 and can only preview jpg and not pdf, docx, xlss which is, as we all know very frustrating. Please advise how I can sort it.
My files are not uploading to the cloud
HP desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 244.4.6580 auto updated on 3-18-2026 Syncing Status "Syncing 7 files" Question or Issue Since the app updated on my computer, none of the files are being uploaded, Only files from my pictures are uploaded. I researched…
How can I remove a backup from my Dropbox account?
Device Dell Inserpon Operating System/Browser (if using the web) (Windows 11, Dropbox App Version (if using the a Syncing Status ("Up to date", " Question or Issue I have files from my previous employment that I no longer need to access through the Drobox app on my Windows computer. But I still want to have access to those…
Unable to set files to "available offline" on Windows
Hi, can't get the files to be stored locally. This is how it looks in file explorer: This is the settings in the app: This is the properties of the Dropbox-folder:
How can I sync different folders on different computers?
I have 2 computers (desktop and a laptop). On my desktop I sync all t he folders I want access to there. On the laptop I do not want or need all those folders. How can I sync different folders to different computers?
I add content using my desktop app, but it won't upload to the other platforms.
My files are not uploading through the (most recent) of the dropbox app for windows. I am now seeing that this is signficantly behind. I only found it when I tried to access some files through dropbox on my phone and couldn't. Then I found that whole folders are not listed on dropbox.com. I have tried clearing my browser…
Logged out of the Dropbox app and back in and now I have a 'Dropbox (old)' and a 'Dropbox' folder
Application Affected Synching files Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Windows Desktop Question or Issue Had a funny problem with the Windows Explorer status icons not all being corrected, and saw a recommended to "simply" sign out of Dropbox and sign…
My Dropbox app keeps syncing and it's slowing down my computer
Application Affected Dropbox Device Dell Precision Operating System/Browser (if using the web) Windows 11 My dropbox started syncing in the morning and 12 hours later it still does. Also the folder from my partition just became with 400gb smaller and keeps decreasing. I have the situation on a Dell running Windows11. No…
Feature request: support multiple .dropboxignore files in subfolders (like .gitignore)
Why this matters: current single-file approach breaks common industry project workflows with repeated folder structures. The industry solved this problem years and years ago with .gitignore, now you decide to throw that out the window for a large one at the top. As someone who works on lots of different unity projects, I…
I can't log in to the desktop app on Windows 11; I see an "access is denied" error message.
Application Affected Dropbox Device Lenovo laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Dropbox 242.4.5815 Offline Installer.x64.exe Question or Issue i couldn't login into dropb and i got the follwing error: bn.BUILD_KEY: Dropbox bn.VERSION: 241.4.4853…
User Account Control pop up asking if I want to allow this app to make changes to my device.
I am constantly getting User Account Control question popping up asking if I want to allow this app to make changes to my device. Dropbox Update and the publisher's certificate shows that i was issued by DigCert Trusted G4 Code Signing RSA-4096 and that it was valid from 1/24/2024 to 2/13/2026 (which makes this expired).…
The Dropbox desktop app doesn't load after restarting my computer on Windows 11.
Application Affected DROPBOX Windows APP Device Gigabyte i5 Computer Operating System/Browser (if using the web) Windows 11 Pro, Firefox browser Dropbox App Version (if using the app) Dropbox 243.4.6956 Question or Issue Upon restart, the Dropbox app does not load, I've put the startup link in the User Startup folder and…
Dropbox app won't run on PC which was idle for 4.5 months
Device Desktop PC B550M PG Riptied Mother Board Operating System/Browser (if using the web) (Windows 11 Home 64bit 25H2 Dropbox App Version (if using the app) 243.4.6956 Question or Issue Hello, I just returned from 4.5 months out of country, and upon booting my desktop Win 11 PC, the Dropbox applications refuses to run,…
The Dropbox ignore feature isn't working
Operating System Windows 11 Dropbox App Version (if using the app) 244.3.6525 Issue I am a developer and created a rules.dropboxignore file configured to ignore the **/build folder. When the folder is created, it does not sync. However, sometimes when I start the Dropbox app (or VSCode, I cannot identify what triggers it),…
Dropbox installer removes my Windows Defender Firewall rule
Application Affected (Dropbox) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (244.3.6525) Question or Issue I previously reported this issue about a year ago, but the same problem still occurs in the current version, so I am reporting it again. I am using Windows Defender…
Dropbox desktop app on my Windows is stuck. "Reconnecting to the internet. This may take a moment".
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- * Internet Connection Issues * Firewall or Antivirus Blocking Dropbox * VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) * Dropbox Server Issues (Dropbox in…
Dropbox app on Windows 11 intermittently hangs.
Application Affected Dropbox folder and tray application Device Dell Alienware Aurora R2 Operating System/Browser (if using the web) Windows 11 24H2 and now 25H2 v235.4.5905 Question or Issue The Dropbox application has been intermittently hanging on my computer for at least 4 months. I use the app to take photos with my…

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