Windows

Will my regular Dropbox folder be converted to a junction point after an update on the Windows app?
I hope I can get some insight in this forum — It seems that regular support is not equipped to respond to these very technical questions I noticed that the window’s file/system explorer added a new column called “status” — it reflects the statues of the files managed by cloud storage which is used by MS Onedrive. This…
After updating my Google password, I'm forced to reinstall the Dropbox app
So I had an issue and was forced to update my Google password. The issue is that this has screwed up my Dropbox, which I use to communicate from my physical office to my home office, as well as an iPad and an Android phone. For some reason, it's forcing a reinstall; I cant get it to sync my office to my home office. I…
The Dropbox desktop app is stuck during the uninstall process and never finishes
Earlier this week, my DB apparently stopped syncing across my home laptop and office desktop. Online advice is to uninstall and reinstall. All day yesterday and now today, I have been trying to uninstall. At first, I kept getting the 'failed' message. Then I went into Task Manager and ended all tasks related to DB, and…
Dropbox folder classified as "Internet" zone - triggers pop-up when moving/copying files out of it
Hello everyone, this is completely driving me nuts. I have exhaustively ruled out Windows issues, so it seems to now be a Dropbox "feature" that we should have the option to toggle off: Environment Windows 11 Pro, fully updated (clean install, July 2026) Dropbox desktop 262.4.3183.0 Sync root: D:\Dropbox on a local NTFS…
Dropbox desktop app updates are being blocked by Windows 11
Every update gets the installation blocked by Windows 11 pro, up to date. Reference is made to folders such as C:\Program Files (x86)\Dropbox\Client\254.4.2518 but because the version number is in the folder name it cannot be added to any allowed list. How do we stop this block happening?
The Dropbox desktop app on my Windows 11 device is stuck with indexing 54 files
My dropbox version 262.4.3183 on Windows 11 is stuck with indexing 54 files… Please advise Thanks
I get a 1073741795 error and the Dropbox app can't be updated to build 260.4.XXXX.
Hello everyone, I am having problem in updating my Dropbox Desktop version from 258.4.3749 to 260.X.XXXX: the installation of the new build can't be completed. After few seconds appears the error code 1073741795. My laptop is very old: I am running W11 23H2 obtained through an installation with Rufus and my CPU is an Intel…
The Dropbox desktop app can't connect to the internet for users in Kazakhstan.
Hello, I am experiencing a connection problem with the Dropbox desktop application on Windows 11. The Dropbox website works normally in my browser, and I can sign in to my account and access my files online. However, the desktop application cannot connect and shows the following message: “No Internet connection. Your…
On my Windows device, Dropbox stops saying waiting for files to sync, does nothing
This discussion was created from comments split from: Beta Build 260.3.2873.
The desktop app keeps silently crashing on two different Windows 10 computers
I have been using Dropbox for years. for the last year Dropbox disappears and fails to sync. The Icon in the taskbar disappears why is unknown to me. the sync stops and makes a mess of the workflow. Using Dropbox with AutoCAD, SketchUp, Rendering and other high end graphics software. this happens on a Windows 10 machine…
The Microsoft Store app Dropbox Lite is preventing the Dropbox desktop app installation
We use Dropbox to share files in a group. Recently a user found after editing a spreadsheet that they could not upload it to their Dropbox folder (using a Windows script they had used successfully for years). Unfortunately, instead of asking for help they spent some time trying to sort the problem out themselves, including…
Access violation in CloseEventLog when closing Advanced Settings
Since there's this intigriti really stupid bug bounty platform—well, how should I put it—it's ignoring this, so I'll write about it here so the developers will fix this bug as soon as possible.Well, it'll also show how the platform handles things like this—as far as I remember, the mere existence of such a bug in itself…
I have Dropbox on two computers, but some files aren't syncing between them.
Dropbox is not downloading some files on Computer A. These files are on the cloud though and say "This file is hidden from your device". All my folders are selected to sync. How do I fix this?
How to fix infinite resizing of the "right-click actions" window on Windows?
Opening the "right-click actions" opens a new window, which keeps resizing on its own - its right and bottom borders just keep slowly moving and moving, eventually moving past the screen size (there doesn't seem to be a limit). And the resize border is inactive, so you can't even resize it back. The forum is, of course,…
Relinking hard drive with old Dropbox files resulted in stuck syncing.
I recently built a new computer and took my old SSD which was only used for Dropbox files and connected it to my new computer. After doing this, its been stuck on indexing for days. I first saw it stopped indexing due to a corrupt file, so I removed it and indexing moved along from 157,177 files to 157,076 files. Since…
Can't get rid of a red X next to a folder in my Dropbox folder on Windows 11
Hi again, this is a minor(?) but persistent bug I've been experiencing for a while now in Dropbox for Windows 11. After making certain folders online or offline some time back, this one particular folder has a red X, which in turn puts a red X on the entire Dropbox folder. I can't figure out what the issue is. Everything…
Duplicate Nested Dropbox Folder: files saved by an app cannot be seen in File Manager
My Work Dropbox contains a reparse point named STUDIO GILLIS-MOORE Dropbox. Is this an expected artifact of a Team Space migration, or is it an unintended legacy reparse point that should be removed? There appears to be a duplicate nested folder. cd can enter the folder. ✅ dir /AL lists it. ✅ It doesn't appear as a…
Syncing fails in regards to my FolderSizes 10 program file on Windows 11.
I run the Dropbox desktop app on a Dell Inspiron 15 3530 laptop under Windows 11 Pro. I recently installed a program and gave its link the same permissions (total access for myself and INTERACTIVE) I give my other apps. However, this app's link refuses to sync. I've clicked the Dropbox icon (with its current red flag) and…
I uninstalled my app to free up space, and my desktop & files are also gone.
I had about 40gb of files, and thought deleting the dropbox app would free up space and stay on my dropbox online. Instead, it deleted everything on my desktop that I have had no luck trying to recover. And when I went onto my dropbox account online, those files were also not there. I thought deleting the app on my laptop…
Changing Dropbox folder's location on Windows 11
I thought I had specified that dropbox files on my desktop would be located at c:\dropbox rather than users\dropbox (with all of them set to live on the drive). I now see that it's at \users\dropbox. But I have a complete set of folders at c:\dropbox, many of which have been changed. How do I get things right, so I don't…
Can't manage using the app's preferences which folders are available offline on Windows.
On Dropbox desktop stable build 258.4.3749, Preferences → Sync & storage → Manage does nothing. The issue occurs on two separate Windows computers under two different Dropbox accounts (personal and work). Syncing otherwise appears normal. The Selective Sync folder-selection dialog never opens.
How can I stop the Dropbox desktop app from saving my screenshots to my Dropbox folder?
I have seen this questions many times here, and I just don't understand that immoral practice of forcing things without the consent of the user. How on EARTH can I stop Dropbox from keeping the screenshots in dropbox folder? The "Save Screenshots to Dropbox" is disabled, and Dropbox still save them (this immoral behaviour…
My Dropbox account is stuck syncing a file that doesn't exist on the website.
My dropbox continues to try to sync a file that was deleted long ago. I have read the FAQ and see no 'clear cache' option in Preferences > Accounts (see screenshot). This is interfering with all files and folders that I do want to sync back and forth between my computer and dropbox online. Does anyone have any ideas beyond…
Dropbox desktop app indicates "sync planned" for folders but no sync happens.
I worked without any problems for many years with my basic Dropbox account. Suddenly I discovered that for a numer of folders the desktop app indicates " synchronisation planned" and no longer actually performs the sync. New files added and changes made are also not visible in the browser version of Dropbox. How can I get…
The Dropbox desktop application has a delayed startup on Windows
We had some issues installing Dropbox on a laptop, however once we got it on there, we have noticed that it can up to 20 minutes for it to actually startup. We have gone through the below steps to try and resolve, but nothing we do seems to help Confirmed firewall is not blocking Dropbox. Confirmed antivirus is not…
How can I prevent Dropbox from autostarting when Windows boots up?
Context: -I'm on Windows 10. -Turning off the built-in preference option(Open Dropbox upon startup) doesn't work at all -Disabling it in Windows startup apps doesn't work at all. Dropbox app just stubbornly autostarts on Windows startup. It's a malware-level behavior.
Improve Dropbox local folder setup
Hi Dropbox team! Have 2 suggestions for your review: After re-install - the desktop app wizard does not allow to select a Dropbox folder, so I had to interrupt this wizard in order to prevent sync to default folder. The ability to define a target folder should improve the wizard flow a lot! Problem - each time after OS…
My Dropbox icon disappears from the taskbar on Windows
This has happened twice now in a week. The icon loads when the computer is turned on, but when I click on it and try to go to options/properties to adjust what files are syncing the icon disappears and I can't do anything with the app. I don't think it is syncing files that I create and save. This happened last week. I…
How can I disable the search pop-up in Windows when clicking the icon?
How can I stop the search pop-up appearing every time I click on the Dropbox icon on my PC?

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