Windows

Sharing activity in the desktop app isn't working.
Hi Team, Yesterday, for a reason that I am not sure of(the only thing we did, was add another user with access to a certain dir)...the "sharing activity" has stopped working...we are working on a shared dropbox with several people constantly updating /adding files...and now on the app, you cant see the changes being…
New experience in system tray: Clicking folder link also opens file
Application Affected Dropbox desktop app Device Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.3.4870 Question or Issue I enabled the new experience for Dropbox in the system tray. I understand that it is in beta, but a regression seems to have occurred that I…
Issue starting the Dropbox desktop app from a bat file on Win 11
Hello --- I use a bat file to start dropbox on win 11 --- I discovered this issue with the beta version so I reverted to the stable. I reported this issue to support. So now stable version 238.4.6075 comes online and the issue resurfaced From the screen shot, it seems that when dropbox starts, it executes javascript and…
Unable to uninstall Dropbox on Windows 11
Application Affected (Dropbox) Device (Lenovo IdeaPad 5 Convertible Laptop.) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) Error Unable to de-install Dropbox. Ensured that 3 Dropbox services have stopped. Tried to de-DropboxE64.88.0.dllinstall manually. Didn't work. In…
Syncing to Windows desktop computer recently stopped, but I can't update the Dropbox app.
Syncing with my Windows desktop computer has recently stopped. This function has worked very well ever since I've been a Dropbox user, until now. I also received a message that my version of Dropbox was out of date and should be updated. I selected "Update" and downloaded dropboxinstaller. exe. When I opened the installer,…
Syncing issue after Windows profile change
Application Affected Drobox Sync Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) Latest - downloaded yesterday Question or Issue Migrated a profile on a Windows computer to a new user yesterday using ProfileWiz. New user but the profile including the path to the profile…
Issues with sending a large quantity of files from a computer to a Dropbox folder with Handy backup
We are having issues with sending a large quantity of file from our computer to a dropbox folder. It works for the first 50 MB, then 1 file is skipped and the other files are send without any issues We are using Handy backup 8.5 We have a professional dropbox account with no storage issues STATUS:>08:54:04 Calculating data…
Are log files safe to delete on Windows?
There's over 200GB of 'log' files on my computer under: [Users/[user]/AppData/Local/Dropbox/logs] My Dropbox app (for desktop) is currently syncing, but I only have 20GB left on my drive and it's stopping me from working. What are the log files, and will they be cleared automatically once finished? Are they safe to delete?…
Dropbox desktop app will not stay installed on laptop on Windows 11
Dropbox app is not available after restart despite numerous re-installs, advanced reinstall, disabling firewall. App is only functional when opening and signing into dropbox website, select INSTALL DESKTOP APP and install app. OPEN DROPBOX UPON STARTUP is selected. I have also tried toggling the switch off and restarting,…
My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.
Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. We ran out of space on our work Dropbox network (80TB used). I freed up around 20TB of space and all PC's on the network apart from mine…
"This file has been moved" error when trying to open Excel files in the Dropbox folder
Integration Affected Microsoft 365 (specifically Excel) Operating System/Browser (if using the web) Windows 11 Question or Issue One of our users started getting errors yesterday when trying to open Excel documents that are stored within the Dropbox folder. The file opens, but brings up the following error: The file has…
My main Dropbox folder has been moved on Windows
hi my dropbox folder is accidentaly moved insiede another folder and now i can't replace in correct position the folder since it says that i need special permission to do that. how can i fix?
"Recently Changed Files" not working properly on "Lite" Win7 version
Hello! I'm on Windows 7 and I've been looking forward to getting the "lite" version of the desktop app that had been announced for people using this OS, as the regular version of the app takes forever to load. I finally got it today and I'm super excited about it! It's working well and runs really fast, but I have a…
I'm missing the Dropbox icon from my Windows explorer.
Application Affected Dropbox Device Asus Vivobook Operating System/Browser (if using the web) (Windows 11 25H2d, Mozilla Firefox Dropbox App Version (if using the app) 238.4.6075 Question or Issue Hi! I have tried to open up "properties" for the dropbox icon and chose one image as new icon but it won´t take it. Nothing…
I see no status column after updating my Dropbox app on Windows 11.
Application Affected Dropbox Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue After Dropbox upgraded to the current version, my status icons are still on the file icons and there is no status column. Tried rebooting my computer and…
The Dropbox folder icon appears as a blank page on my newly-installed Windows 11.
Application Affected Dropbox (Microsoft Store version) Device Windows 11 Custom Build PC Operating System/Browser (if using the web) Windows 11 Pro 24H2 and now 25H2 Dropbox App Version (if using the app) 234.4.5591 Question or Issue On my new PC I have installed Dropbox via the Microsoft Store. It is all working, except…
How to use my existing Dropbox folder without re-downloading the files after reinstalling Windows?
Hello I have two separate (physically separate) M2 drives, and one is (D drive) only for storing Dropbox folder. Whenever I reinstall Windows for whatever reaso,n I want to be able to use the existing folder and content without downloading it. I don't use Online Only, I use Dropbox as a RAID 1 backup (mirror). Recently, it…
Download folder unaccessible after installing Dropbox
Device ASUS ROG Strix G712LV-BS71-CB laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version 237.4.5655 Question or Issue I'm supporting a user that I installed Dropbox for and since I in stalled it the user can't access it's download folder. This is the message (pardon the French)…
Startup error on the Dropbox desktop app
I've been using Dropbox successfully for 10+ years. Last week I started getting an error message - see below. I double checked to see if documents created on my computer are syncing to Dropbox online and my phone. They are not. I have reviewed the help desk article and added dropbox.exe to my ESET virus protection…
Windows client erratic behavior with selective sync of a large Dropbox account
Application Affected Dropbox Device Lenovo Thinkpad Operating System/Browser (if using the web) Windows 11 24H2 / 2600 Dropbox App Version (if using the app) Windows Client 237.4.5655 Question or Issue Hello, I wonder if anyone else had a similar problem. I'm under Windows 11. After a recent upgrade to build 237.4.5655,…
When opening a file in Windows 11, there is no other option than 'this time only'
Integration Affected office Device hp laptop Operating System/Browser (if using the web) Windows 11 Question or Issue everytime I open a file i get asked to select which program to open it with even if I have a program that is already associated with that file type (.DOC to Office Word). What makes the situation unbearable…
How to share a Dropbox folder between Windows and Linux installs on the same PC?
Currently it is impossible to share a Dropbox folder between Windows and Linux installs on the same PC. They appear to contain the same files with the same metadata, but Dropbox for Linux refuses to write to an NTFS partition, and similarly Dropbox for Windows refuses to write to ext4. Is there a workaround for this? I…
How to get my Dropbox files to my new laptop?
My access to dropbox was on my laptop only. It suddenly died, I have a new laptop but don't know how to get to the dropbox to see the files on the new laptop.
Dropbox App on Windows 11 has a battery leaking issue.
Dropbox App on Windows 11 has a battery leaking issue. Checking battery usage on the control panel, Dropbox App ranked the highest. Unlike desktops, laptop users are sensitive to the battery life. I think the issue should be fixed.
Can't choose multiple files
Device Lenovo, iPad pro Operating System/Browser (if using the web) (Windows 11, Question or Issue Dropbox has become my favorite cloud storage. I love it. I love how easy it is to find files. But... no matter what I do, I have watched tons of videos, looked in discussion forums, etc.. I CANNOT SELECT MULTIPLE FILES. It is…
Move my Dropbox files from PC to external drive
Hi! I don't have too much space on my PC to download all my files via Dropbox Desktop App. My goal is the backup all my files saved to Dropbox to an external drive. After I copy the downloaded files to an external drive, how can I then delete them from my PC to free up more space without it syncing and deleting the files…
'Last Modified' column not showing date & time
When using Dropbox on a desktop, the "Last Modified" column now displays messages such as "10 minutes ago," "22 hours ago," and "last month." I found having it show the actual dates and times to be more useful. Is there a way to change the format of the column back to the way it was?
I'm getting an error when the Dropbox app starts up on Windows 11
Device (Lenovo laptop) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (latest) Question or Issue After booting the PC the dropbox App refuses to start and displays a window with the message "Couldn't start dropbox". The dropbox icon in the taskbar disapears and my files in…
One of my folders is stuck syncing on Windows 10.
Hi friends, I am from the Netherlands, using Windows 10 by extended version, and my sync logo of 1 map is stuck for 8 days now Please help me to make this a nice and soooooooooo comforting green v again :)
My desktop app says "waiting to be linked to a Dropbox account"
我也是前几天好好的昨天突然不能同步了估计是官方出问题了？

Windows

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