Windows

Startup error on the Dropbox desktop app
I've been using Dropbox successfully for 10+ years. Last week I started getting an error message - see below. I double checked to see if documents created on my computer are syncing to Dropbox online and my phone. They are not. I have reviewed the help desk article and added dropbox.exe to my ESET virus protection…
Windows client erratic behavior with selective sync of a large Dropbox account
Application Affected Dropbox Device Lenovo Thinkpad Operating System/Browser (if using the web) Windows 11 24H2 / 2600 Dropbox App Version (if using the app) Windows Client 237.4.5655 Question or Issue Hello, I wonder if anyone else had a similar problem. I'm under Windows 11. After a recent upgrade to build 237.4.5655,…
When opening a file in Windows 11, there is no other option than 'this time only'
Integration Affected office Device hp laptop Operating System/Browser (if using the web) Windows 11 Question or Issue everytime I open a file i get asked to select which program to open it with even if I have a program that is already associated with that file type (.DOC to Office Word). What makes the situation unbearable…
How to share a Dropbox folder between Windows and Linux installs on the same PC?
Currently it is impossible to share a Dropbox folder between Windows and Linux installs on the same PC. They appear to contain the same files with the same metadata, but Dropbox for Linux refuses to write to an NTFS partition, and similarly Dropbox for Windows refuses to write to ext4. Is there a workaround for this? I…
How to get my Dropbox files to my new laptop?
My access to dropbox was on my laptop only. It suddenly died, I have a new laptop but don't know how to get to the dropbox to see the files on the new laptop.
Dropbox App on Windows 11 has a battery leaking issue.
Dropbox App on Windows 11 has a battery leaking issue. Checking battery usage on the control panel, Dropbox App ranked the highest. Unlike desktops, laptop users are sensitive to the battery life. I think the issue should be fixed.
Can't choose multiple files
Device Lenovo, iPad pro Operating System/Browser (if using the web) (Windows 11, Question or Issue Dropbox has become my favorite cloud storage. I love it. I love how easy it is to find files. But... no matter what I do, I have watched tons of videos, looked in discussion forums, etc.. I CANNOT SELECT MULTIPLE FILES. It is…
Move my Dropbox files from PC to external drive
Hi! I don't have too much space on my PC to download all my files via Dropbox Desktop App. My goal is the backup all my files saved to Dropbox to an external drive. After I copy the downloaded files to an external drive, how can I then delete them from my PC to free up more space without it syncing and deleting the files…
'Last Modified' column not showing date & time
When using Dropbox on a desktop, the "Last Modified" column now displays messages such as "10 minutes ago," "22 hours ago," and "last month." I found having it show the actual dates and times to be more useful. Is there a way to change the format of the column back to the way it was?
I'm getting an error when the Dropbox app starts up on Windows 11
Device (Lenovo laptop) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (latest) Question or Issue After booting the PC the dropbox App refuses to start and displays a window with the message "Couldn't start dropbox". The dropbox icon in the taskbar disapears and my files in…
One of my folders is stuck syncing on Windows 10.
Hi friends, I am from the Netherlands, using Windows 10 by extended version, and my sync logo of 1 map is stuck for 8 days now Please help me to make this a nice and soooooooooo comforting green v again :)
My desktop app says "waiting to be linked to a Dropbox account"
我也是前几天好好的昨天突然不能同步了估计是官方出问题了？
The behavior of Dropbox tray Icon is completely wrong on Windows 10
I can't believe this problem has not been addressed since 10 years ago, and also it get worse with the recent UI revamp of the user interface. All app having a tray icon agent should follow a well-defined behavior when interacting with the user, depending on mouse gesture: Right Mouse Button Expected behavior Show a…
I've renamed my file, but the desktop app still says it can't sync it, even though it has.
Application Affected Dropbox Desktop Windows 10 Device Windows 10 on Xeon E5 Operating System/Browser (if using the web) Windows 10.0.18363.1256 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox for Windows has this weird habit of declaring some files unsyncable. Despite them being valid Windows…
Dropbox options not appearing when right clicking in Explorer on Windows 11
I am running latest versions of Windows 11 and Dropbox using just a single Dropbox account login. When I go into File Explorer, the right click option to see Dropbox has disappeared. I read a few of the possible solutions on this site, especially the one about max 15 Overlay Identifiers and the suggestion to move the…
My Windows 10 File Explorer hangs when accessing Dropbox folders.
Application Affected File Explorer Device PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Latest When I access sub folders in the Dropbox folder using Microsoft File Explorer then file explorer effectively hang - it does open eventually but may take up to 20 minutes When I…
The Dropbox desktop app won't start or sync on Windows 11
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version Question or Issue I noticed that Dropbox was no longer syncing my photos and files from my PC. Saw that the System Tray icon was gray and when I…
Restoring to a new drive after failure w/ thousands of selective sync errors on my cloud
Generic PC Win 11 desktop Windows 11 Latest version Syncing Status: Up to date (no local files) I've been paying for Dropbox since 2012 - I have .75 TB stored in my Dropbox. It usually works well - I had a hard drive failing and was not able to move my Dropbox to another drive after 3 days trying with the move feature, so…
How can I open Dropbox settings when the taskbar icon isn't showing?
The Dropbox taskbar button has disappeared recently (Win11 Pro), DB is running (syncing ok, processes running in task manager) and all icons are set to show in the taskbar so it's not a taskbar config issue. The only solution I've found suggested to this (other than the basic 'check your taskbar settings one) is…
My Windows 11 desktop app is crashing after renaming files I've synced from the mobile app.
Application Affected Dropbox desktop Client Device PC Operating System Windows 11 Dropbox App Version 237.4.5655 Question or Issue App crash during sync. Step by step to recreate the crash * Upload a file via cellphone app (Android) * File is downloaded/synced correct to Dropbox folder in Windows. * Rename the file in the…
I can't change the Dropbox folder location on Windows; it keeps reverting to the C drive.
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11, Question or Issue I recently had to set up a new user profile on my PC. I previously had my dropbox folder location set to D: \Dropbox but when set up the new user profile and re-installed dropbox, it changed the location to within the…
Can't choose my Dropbox folder and cannot see the advanced settings after reinstall
Application Affected Dropbox / Windows 11 Device ASUS Vivobook Question or Issue The main issue is that Dropbox/Windows made a serious change and did not inform us. I keep ALL my files on my desktop at all times EXCEPT one "Online" folder. I was managing this fine with per folder sync behavior. The update changed that…
My Windows Explorer hangs when navigating in the Dropbox directory.
Application Affected Windows Explorer Device PC Operating System/Browser (if using the web) Windows 10 Pro 22H2 Dropbox App Version (if using the app) 237.4.5655 Question or Issue When navigating in Windows Explorer within the Dropbox directory, Windows Explorer will reliably hang (fail to navigate, spinning cursor, idling…
Find DBID on Local PC
Application Affected My own app Device Windows 11 VM Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue We have an app that uses the Dropbox API quite significantly. The user must signin to our app using the Dropbox API and our own login code. It's…
My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox! Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the…
Dropbox starts up when booting Windows, even when disabled in the preferences.
Question or Issue Had to do a clean reinstall of Win11, then added Dropbox. Changed the settings not to load at startup. I prefer to manually sync. But when I return to computer in the morning, I see Dropbox is loaded on the machine and I am logged in. Is there a way to make sure that Dropbox only runs when I decide to use…
Dropbox installer fails to start – Windows 11 Home build 24H2 build 26100 7296
Dropbox online and offline installer – Device Dell Inspiron 16 5645 Dropbox was working fine until something was corrupted in my windows profile which meant I had to reinstall my windows profile / user account. from scratch. No AV nor defender blocking as tried switching off and having another go. I’ve downloaded the basic…
New Dropbox desktop update is re-syncing everything.
This new update has messed how my Dropbox works on Desktop too. I also get the 'syncing' symbol on all of my folders, and for some reason Dropbox has decided that it needs to Sync all ~80,000 files all over again despite the fact that I already had everything set up perfectly how I like it and all the files that I needed…
Can I use the desktop app on my Mac, Windows and Linux devices to sync my files?
Question or Issue I'm a personal user. My home office has macOS, Windows, and Ubuntu/Gnome systems. Can each of these have a Dropbox folder/directory that automatically syncs to the cloud, so changing the contents of the directory on one system will (soon) be reflected in the contents of the other two as well as in the…
Dropbox 237.4.5655 - syncing hangs on 30 files forever or '"waiting for download".
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Syncing Status Syncing 30 files Question or Issue This weekend on all my pc's and laptops (all Windows11) the new dropbox update was installed automatically. On my working laptop, this went as a charme, no…

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