Windows

Shared files are corrupted only for me when I open them via my Windows desktop app
Question or Issue Shared files are corrupted for me only when I open them via my Windows desktop app and not the web
Feedback on the latest desktop version of Dropbox for Windows
Application Affected Dropbox Windows App (upgrade pushed 2/12/26) Device HP Envy x360, Lenovo IdeaPad5, Microsoft Surface Go 4 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Version number no longer display in app! Question or Issue * the new status window (right-click on…
When opening LibreOffice my files give me an error, and fail to download.
Integration Affected LibreOffice Device Fujitu desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) I'm uing the desktop version. Question or Issue I had to have a change of computer as my other one died. My other computer ran on Linuz, but my replacement one uses Windows 11…
Preview pane images accessed via UNC on a server in Dropbox are blank.
This is a tough one. We have Dropbox syncing our server files and access those via mapped network drives on workstations. All files stored locally. The problem is images stored on the server in the Dropbox folder will not preview in the windows explorer preview pane. I create a share outside of Dropbox and boom it works.…
I accidentally deleted SyncRootManager from the Windows registry
Application Affected Dropbox Device Dell Latitude 9440 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue To resolve an issue not related to dropbox I deleted this key in the registry: HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager Now…
My Windows 11 File Explorer freezes, when I take an action on my Dropbox files.
Since the upgrade of my computer on mid august, I suffer an unbearable bug with dropbox. Note that only the dropbox folder is making issues ; all options work well on the website, and that problme occurs ONLY while I'm in dropbox folder. The issue When I double-click on a subfolder, when I right-click on a file (in order…
How can I sync my Dropbox files to File Explorer?
Question or Issue On my old laptop I could see Dropbox in my file explorer. After changing to a new laptop I can not find any instructions on how to do this. The more I look the more I get annoyed because there is just nowhere where I can find instructions or get help. Can anyone here help me with this?
"Word is running into problems" error when trying to open Office files
Application Affected Word Excel etc Device ASUS VIVOBOOK Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) No app Question or Issue When I try to open a word or excel file I get this error Word is running into problems with the 'dropbox.officeaddin' I also face issues with files…
Desktop application fails to launch only when connected to the internet
Application Affected Dropbox for Windows Device Lenovo Yoga Operating System/Browser (if using the web) Windows 11 The Dropbox application will only open if I am not connected to the internet. When I get online, it closes itself and cannot be relaunched. I have tried pausing syncing from the offline app to see if that does…
"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync. Device Dell Desktop…
I can't resume syncing after pausing indefinitely on Windows 11 (v240.4.8493).
Application Affected Dropbox Device Dell Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 240.4.8493 Question or Issue I paused syncing syncing last week "indefinitely." Now, I want to resume. But there is no way to do so. The bottom text of the app window pop-up just…
Dropbox desktop app no longer compatible with Windows File History
Dropbox desktop app for Windows v240.4.8493 Windows 10 Pro x64 v22H2 I’ve been using Dropbox for Windows for years. Up until a few months ago, Windows’s File History (file-versioning feature) has been indexing & backing up files in the C:\Users\<username>\Dropbox folder without issue. But recently I discovered File History…
Syncing the same folders after manually copying them takes forever
So I have a 150gb music library on dropbox - one main folder with many subfolders etc. I have a new PC and want that music folder and dropbox app on the new PC. I don't want to use all my internet (limited mobile data) so I manually copy the folder to an external drive then into the new PC's dropbox folder (over the top of…
Transferring files from desktop Dropbox to desktop Box - properties missings and files don't open
I can see this problem was discussed 11 years ago and a member describes the problem in a reply 10 years ago, but I still don't find the solution. I am trying to move files from my desktop Dropbox to my desktop (LU) BOX, like I have done countless of times before this. But I get a warning that the properties will not get…
Can I use my account online if I uninstall the app on my Windows?
My question is, can I still access Dropbox online if I uninstall it from my Windows 11 PC?
The desktop app on my PC is stuck on "Starting".
Dropbox desktop app stuck on "Starting." Have reinstalled Dropbox several times and rebooted PC numerous times. Still stuck on Starting
Dropbox is showing that I use 4 devices, but one device is shown twice.
I've just set up a new device, and now Dropbox is not letting me sign in to my regular device because it says I am connected to 4 devices. In fact it's only 3, and Dropbox is showing one device twice.
UI improvements for the desktop app on Windows 11.
The new UI looks much better (Windows 11) and fixes some problems from the previous version, but there are still things to improve. For example, the flyout entry animation should be smoother. Also, it should have rounded edges and respect the separation from the taskbar like the rest of the Windows flyouts. The "mica"…
Add .dropboxignore directory to exclude folders without using selective sync
Please please please can you add a feature that allows folders to be excluded from the Dropbox account (on windows and mac). For sure I'm not the first person to request this, but I'm yet to find a good explanation of why it's not there. A quick google search reveals loads of people also looking for the same feature. I…
Dropbox updater crash in event log on Windows 11
My event log has this error +The DropboxUpdater InternalService 123.0.6299.109 (DropboxUpdaterInternalService123.0.6299.109) service terminated with the following service-specific error: Incorrect function. Is this something that is known and should I be addressing it in some way?
Why am I getting a 'Couldn't start Dropbox' permission error on Windows 11?
Application Affected Dropbox Desktop Device Lenovo AIO Operating System/Browser (if using the web) Windows 11 v25H2 Dropbox App Version (if using the app) Newest (won't open) Question or Issue I am not able to open the desktop application on my computer although I can login online. I only have 2 devices connected, newest…
What is the best way to migrate content from Dropbox Basic to Dropbox Plus, using the desktop app?
Hello , Can anyone give me the perfect instructions on how to best migrate from Basic to Plus? Note : My Basic and Plus don't have the same email addres, so they are different accounts but on the same Drive D. I currently have two Dropbox entries on my D drive: for convenience, let's say Dropbox Basic and Dropbox Plus. I…
Old Dropbox folders displayed in Windows File Explorer. How to remove them?
I have several DropBox folders on my desktop computer - Dropbox, Dropbox (Old), Dropbox (Old (1)), Dropbox (Old (2)). I don't know how this happened. I tried deleting some but lost my desktop icons and had to resore them all back to square one! With all these duplicate folders I don't know where my files are being copied…
Full file path for deleted files
I recent had many files deleted due to a Windows Chkdsk finding and repairing some disc errors. However, when looking under "Deleted files" or "Events" on Dropbox, in most cases only the main folder path is shown and not the sub-folders the files were actually located in. This made it near impossible to identify files. My…
Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically…
App keeps indexing after moving Dropbox folder with over 1 TB from one disk to another
Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 239.4.8301 Syncing Status Indexing - formerly "Synching" Question or Issue I wanted to move the Dropbox to a new larger SSD. Step 1: Copied with Teracopy all Files to new disk, stopped Dropbox, renamed the drive-name of the Disks…
I don't see "sync now" or any other similar options (never had).
Application Affected (Dropbox Desktop, though same on my ipad and Samsung phone as well.) Device (Desktop)Operating System/Browser (if using the web) (Windows 10.) Dropbox App Version (if using the app) 239.4.8301 I have seen a new option to immediate syncing in case the queue is long but I never saw it popping up in my…
The changes I make to my files online don't reflect in my Dropbox folder in File Explorer
Question or Issue The changes I make to my files online don't reflect in my Dropbox folder in File Explorer
Dropbox created a new folder after reinstalling and I can't access my Downloads folder.
Application Affected Drobox Device Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Trying to reinstall Question or Issue I let CCleaner clean my Windows 10 desktop registry (I know.... big mistake). Afterward Dropbox did not work. I uninstalled and tried to reinstall (regular -…
I get an error that "dropbox.exe" can't be found after installing the Dropbox app on Windows 11.
installando dropbox per desktop, dopo l'installazione mi dice che non trova "dropbox.exe", che è invece presente. Sistema operativo Windows 11 25H2.

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