Windows

System restore on Windows not working due to an error referring to a Dropbox folder
I need to restore my system due to a problem with my Windows/Fonts folder. However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message: https://www.dropbox.com/scl/fi/8cs9ufypm9f2ntom1jvin/temp-1.png?rlkey=ny26ffpl7ssueq13h1lh67duz&st=wzq01mjv&dl=0 (I tried…
Syncing does not proceed on my fast W10 PC
I have DB 241.4.4853 on Win10 PC. Dropbox keeps Uploading 203,163 files and downloading 5 files, but no progress for days. I do not see any updated DB content on my laptop (my other computer, W11) Dropbox folders. I have very fast PC and light fiber connection 500 MB up and down. What may be the problem and solution? I…
Windows Explorer hangs for 30 seconds
Application Affected (Dropbox Basic) Device Asus Z170-PRO custom build w/ Intel i7-6700K Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) (242.4.5815) Question or Issue I open Windows Explorer and navigate to the Dropbox folder. When I double-click on a folder in the right panel…
Can only view partial folders & files on Windows 11 & Windows 10 computers.
I am using a Dell Alienware w/Windows 11, Alienware w/Windows 10, and an Android device. A couple of weeks ago I had an issue with Outlook 365 (on my Win 11 device) and had to reinstall it a couple of times. It ended up being a corruption issue that a computer place had to fix for me. During the reinstall process I was…
Dropbox is not syncing on Windows computer.
I have Dropbox Basic on my Windows computer, iPhone and iPad. On the Windows computer, the files I add do not sync. Can someone explain how I should do to get it to work?
Every time I open my Dropbox folder the tray window pops open
Question or Issue I am using an HP laptop running windows 11 with the Dropbox app downloaded Recently, every time I open Dropbox, a box with my history pops up - SEE BELOW This is REALLY annoying, as I can't access my folders list which is hidden behind it. I have to keep tapping things until it disappears! How do I stop…
How do I get rid of Dropbox showing in multiple places in Windows Explorer?
Device Dell Alienware 17 Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Plus Question or Issue How do I get rid of Dropbox showing in multiple places in Windows Explorer? See screenshots. Dropbox functions fine it just appears in multiple places for…
Sync arrows showing on my files in the Dropbox folder but the app is not syncing
Hi everyone, I’m seeing the sync arrows next to some files/folders in Explorer, but nothing seems to be actively syncing. Here’s what I’ve tried so far: Resynced files Toggled files between online-only and local Rebooted my machine Paused and restarted Dropbox sync The only thing I haven’t tried yet is completely…
I changed computers and now my files are missing. How can I restore them?
I purchased a new Dell laptop in December. We transferred everything over from the new one. I now noticed many of my dropbox files are missing. The folder structure is there but the files are missing. I see dropbox offers a way to create a back up but I have made changes in some of my current dropbox folders since…
Dropbox icon not showing, although set to show
Application Affected Dropbox Desktop Device Thinkpad E15 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 241.4.4853 Question or Issue I am running the latest version of Dropbox Desktop on Windows 11 (25H2 version, build 26200.7840). I set the system tray manager to show the…
My Dropbox app on Windows is stuck indexing for 2-3 days now.
Hello, I am facing an issue with my Dropbox desktop app on Windows where it has been stuck on indexing for the past 2–3 days and no files are syncing. The Dropbox web version is working normally and uploads, transfers, and syncing through the browser are fine. The problem is only in the desktop app, which also does not…
The Dropbox Icon is missing from my system tray on Windows 11.
Application Affected Dropbox Device Dell Operating System/Browser (if using the web) (Windows 11 Dropbox App Version (if using the app) PREVIOUS TICKETS RE THIS ISSE: 25970669, 25969165, 25897971, 25863084 Question or Issue Drobox stopped working on all three of my computers. I worked with the AI bot and FINALLY got it…
Should I make everything online only before moving my Dropbox folder to another drive?
Hi, so I want to move my dropbox folder to another drive with more space. Currently my dropbox have around 500 GB of available offline files. It's a company dropbox so in total it has 6 TB of files. I want to move the dropbox folder to a 2tb drive. I read so many problem about indexing that took forever or other syncing…
Dropbox indexing freezes on my machine
Operating System/Browser (if using the web) Window 11 currently uptodate Dropbox App Version (if using the app) 239.4.8301 Syncing Status frozen Question or Issue I've had this issue for months now anytime the computer it turned off or goes to sleep. Dropbox is not available on the computer when indexing freezes. The only…
Upload hangs at 283 of 284 items on Windows 10
This information is not required, but it makes it easier for our Community members and support team to help you. Device Dell laptop Operating System/Browser (if using the web) Windows 10 Syncing Status "Uploading 283 of 284 items" I'm fairly new to Dropbox. I'm trying to use it to back up my Thunderbird Email database,…
The desktop app on Windows 11 isn't connecting to the internet
Application Affected DropBox Windows App Device HP OmniBook Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 241.4.4853 Question or Issue I just purchased a new Windows 11 machine and downloaded the DropBox app. In the system tray, when I hover over the greyed-out app, it says…
Shared files are corrupted only for me when I open them via my Windows desktop app
Question or Issue Shared files are corrupted for me only when I open them via my Windows desktop app and not the web
Feedback on the latest desktop version of Dropbox for Windows
Application Affected Dropbox Windows App (upgrade pushed 2/12/26) Device HP Envy x360, Lenovo IdeaPad5, Microsoft Surface Go 4 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Version number no longer display in app! Question or Issue * the new status window (right-click on…
When opening LibreOffice my files give me an error, and fail to download.
Integration Affected LibreOffice Device Fujitu desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) I'm uing the desktop version. Question or Issue I had to have a change of computer as my other one died. My other computer ran on Linuz, but my replacement one uses Windows 11…
Preview pane images accessed via UNC on a server in Dropbox are blank.
This is a tough one. We have Dropbox syncing our server files and access those via mapped network drives on workstations. All files stored locally. The problem is images stored on the server in the Dropbox folder will not preview in the windows explorer preview pane. I create a share outside of Dropbox and boom it works.…
I accidentally deleted SyncRootManager from the Windows registry
Application Affected Dropbox Device Dell Latitude 9440 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue To resolve an issue not related to dropbox I deleted this key in the registry: HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager Now…
My Windows 11 File Explorer freezes, when I take an action on my Dropbox files.
Since the upgrade of my computer on mid august, I suffer an unbearable bug with dropbox. Note that only the dropbox folder is making issues ; all options work well on the website, and that problme occurs ONLY while I'm in dropbox folder. The issue When I double-click on a subfolder, when I right-click on a file (in order…
How can I sync my Dropbox files to File Explorer?
Question or Issue On my old laptop I could see Dropbox in my file explorer. After changing to a new laptop I can not find any instructions on how to do this. The more I look the more I get annoyed because there is just nowhere where I can find instructions or get help. Can anyone here help me with this?
"Word is running into problems" error when trying to open Office files
Application Affected Word Excel etc Device ASUS VIVOBOOK Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) No app Question or Issue When I try to open a word or excel file I get this error Word is running into problems with the 'dropbox.officeaddin' I also face issues with files…
Desktop application fails to launch only when connected to the internet
Application Affected Dropbox for Windows Device Lenovo Yoga Operating System/Browser (if using the web) Windows 11 The Dropbox application will only open if I am not connected to the internet. When I get online, it closes itself and cannot be relaunched. I have tried pausing syncing from the offline app to see if that does…
"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync. Device Dell Desktop…
I can't resume syncing after pausing indefinitely on Windows 11 (v240.4.8493).
Application Affected Dropbox Device Dell Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 240.4.8493 Question or Issue I paused syncing syncing last week "indefinitely." Now, I want to resume. But there is no way to do so. The bottom text of the app window pop-up just…
Dropbox desktop app no longer compatible with Windows File History
Dropbox desktop app for Windows v240.4.8493 Windows 10 Pro x64 v22H2 I’ve been using Dropbox for Windows for years. Up until a few months ago, Windows’s File History (file-versioning feature) has been indexing & backing up files in the C:\Users\<username>\Dropbox folder without issue. But recently I discovered File History…
Syncing the same folders after manually copying them takes forever
So I have a 150gb music library on dropbox - one main folder with many subfolders etc. I have a new PC and want that music folder and dropbox app on the new PC. I don't want to use all my internet (limited mobile data) so I manually copy the folder to an external drive then into the new PC's dropbox folder (over the top of…
Transferring files from desktop Dropbox to desktop Box - properties missings and files don't open
I can see this problem was discussed 11 years ago and a member describes the problem in a reply 10 years ago, but I still don't find the solution. I am trying to move files from my desktop Dropbox to my desktop (LU) BOX, like I have done countless of times before this. But I get a warning that the properties will not get…

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