Windows

"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync. Device Dell Desktop…
I can't resume syncing after pausing indefinitely on Windows 11 (v240.4.8493).
Application Affected Dropbox Device Dell Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 240.4.8493 Question or Issue I paused syncing syncing last week "indefinitely." Now, I want to resume. But there is no way to do so. The bottom text of the app window pop-up just…
Dropbox desktop app no longer compatible with Windows File History
Dropbox desktop app for Windows v240.4.8493 Windows 10 Pro x64 v22H2 I’ve been using Dropbox for Windows for years. Up until a few months ago, Windows’s File History (file-versioning feature) has been indexing & backing up files in the C:\Users\<username>\Dropbox folder without issue. But recently I discovered File History…
Syncing the same folders after manually copying them takes forever
So I have a 150gb music library on dropbox - one main folder with many subfolders etc. I have a new PC and want that music folder and dropbox app on the new PC. I don't want to use all my internet (limited mobile data) so I manually copy the folder to an external drive then into the new PC's dropbox folder (over the top of…
Transferring files from desktop Dropbox to desktop Box - properties missings and files don't open
I can see this problem was discussed 11 years ago and a member describes the problem in a reply 10 years ago, but I still don't find the solution. I am trying to move files from my desktop Dropbox to my desktop (LU) BOX, like I have done countless of times before this. But I get a warning that the properties will not get…
Can I use my account online if I uninstall the app on my Windows?
My question is, can I still access Dropbox online if I uninstall it from my Windows 11 PC?
The desktop app on my PC is stuck on "Starting".
Dropbox desktop app stuck on "Starting." Have reinstalled Dropbox several times and rebooted PC numerous times. Still stuck on Starting
UI improvements for the desktop app on Windows 11.
The new UI looks much better (Windows 11) and fixes some problems from the previous version, but there are still things to improve. For example, the flyout entry animation should be smoother. Also, it should have rounded edges and respect the separation from the taskbar like the rest of the Windows flyouts. The "mica"…
Dropbox updater crash in event log on Windows 11
My event log has this error +The DropboxUpdater InternalService 123.0.6299.109 (DropboxUpdaterInternalService123.0.6299.109) service terminated with the following service-specific error: Incorrect function. Is this something that is known and should I be addressing it in some way?
Why am I getting a 'Couldn't start Dropbox' permission error on Windows 11?
Application Affected Dropbox Desktop Device Lenovo AIO Operating System/Browser (if using the web) Windows 11 v25H2 Dropbox App Version (if using the app) Newest (won't open) Question or Issue I am not able to open the desktop application on my computer although I can login online. I only have 2 devices connected, newest…
Old Dropbox folders displayed in Windows File Explorer. How to remove them?
I have several DropBox folders on my desktop computer - Dropbox, Dropbox (Old), Dropbox (Old (1)), Dropbox (Old (2)). I don't know how this happened. I tried deleting some but lost my desktop icons and had to resore them all back to square one! With all these duplicate folders I don't know where my files are being copied…
Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically…
App keeps indexing after moving Dropbox folder with over 1 TB from one disk to another
Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 239.4.8301 Syncing Status Indexing - formerly "Synching" Question or Issue I wanted to move the Dropbox to a new larger SSD. Step 1: Copied with Teracopy all Files to new disk, stopped Dropbox, renamed the drive-name of the Disks…
I don't see "sync now" or any other similar options (never had).
Application Affected (Dropbox Desktop, though same on my ipad and Samsung phone as well.) Device (Desktop)Operating System/Browser (if using the web) (Windows 10.) Dropbox App Version (if using the app) 239.4.8301 I have seen a new option to immediate syncing in case the queue is long but I never saw it popping up in my…
The changes I make to my files online don't reflect in my Dropbox folder in File Explorer
Question or Issue The changes I make to my files online don't reflect in my Dropbox folder in File Explorer
Dropbox created a new folder after reinstalling and I can't access my Downloads folder.
Application Affected Drobox Device Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Trying to reinstall Question or Issue I let CCleaner clean my Windows 10 desktop registry (I know.... big mistake). Afterward Dropbox did not work. I uninstalled and tried to reinstall (regular -…
I get an error that "dropbox.exe" can't be found after installing the Dropbox app on Windows 11.
installando dropbox per desktop, dopo l'installazione mi dice che non trova "dropbox.exe", che è invece presente. Sistema operativo Windows 11 25H2.
The latest desktop update on my Windows 11 wiped out 2 days of work.
Application Affected Dropbox basic Device Dell XPS Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 239.4.8301 Question or Issue Consider this a bug report. When rebooting today 1/13/2026, Dropbox forced an update. It had been working fine yesterday. When it was done, everything…
My Windows desktop app can't sync 19 files (I'm asked to give permission for access).
Device Lenovo desktop) Operating System/Browser (if using the web) Windows 11 automatically updated, Chrome Browser also updated automatically Dropbox App Version/Browser Version 238.4.6305 updated regularly Question or Issue Dropbox recently had a "disagreement" with One Drive following a Microsoft update and was unable…
"This file does not have an app associated with it for performing this action."
Dropbox Desktop App installs fine on my Win 11 PC. Unfortunately, I'm unable to sign in to it. The error message reads: "This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page" and the…
How do I quit the Dropbox app?
Issue: What happened to the button that allowed us to quit Dropbox? The button was definitely there in Dec 2025, but now it's gone. I need it because I'm working with large files that can only reliably sync over my work/home wifi network. Device: Desktop & Laptop Operating System: Windows 10/11 Dropbox App Version/Browser…
Dropbox folder displayed twice in Windows File Explorer. How to remove 1 of them?
Application Affected Dropbox for Windows Device Microsoft Surface Pro9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue The Dropbox folder is presented twice in File Explorer in Windows. Both instances are directly under Desktop in the folder tree.…
Larger folder refuse to become available offline on my PC.
Hi all, I have a Dropbox Plus account and wish to save files for offline access. I can do this by toggling Offline Access in Preferences with some folders but for the larger folders Dropbox refuses to let the files download and all is only available online. There is plenty of storage on my PC or external drives that I have…
I'm getting an error when loading Paper documents on the Dropbox site
Is anyone else having trouble opening documents in Paper? I just wanted to review a couple to determine if I was scrapping the associated projects or saving them, but the site keeps giving me errors when I try to open them. :/ I know the general... everything around Paper has been declining over the last couple years, but…
The desktop app suddenly "downloading" 500 files forever and not making any progress
Device Ryzen 7 5800 CPU, 32 GB DDR4 RAM, Dropbox folder is on a 1TB SSD, 26 GB of Dropbox storage. Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6305 Syncing Status "Downloading" Question or Issue Since yesterday, my dropbox desktop app has been stuck "downloading" 580…
Microsoft Office files won't open for a specific user with an error
Integration Affected Microsoft Office Device Surface Laptop 5 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue One of our employees is experiencing an issue with opening files saved in Dropbox intermittently. Others are able to open the files and the…
My files appear to be empty after editing
Hello, I'm on an ASUS Zenbook running Windows 11. I have a shared dropbox folder that constantly has files getting wiped/copied (when they get copied they are empty) showing up on the dropbox. It always shows me editing the file and its usually multiple at the exact same time. All the files have nothing in them and instead…
The new file system for the desktop app slows down the file sync
This new file system that you made me do is terrible. It take me ages to get my files to trasnfer now. Between dropbox and my desktop. Forget trying to workout of dropbox bx it just lags so bad. I have 5 computers and its doing it to all of them since this stupid update. Very diassapointed and looking at alternatives to…
How can I move my Dropbox files to a new computer?
Windows 11 Pro Dropbox I have this Dropbox installed on my now much older and computer and want to move this over to my newest, extremely faster new system. Both are on my home network. What is the step by step process to copy or move this data? When the move is complete there will be no new data sent to the old computer.…
What are the steps to sync files to a new PC with Windows 11?
Device Windows 11 (New Laptop) I got a new Windows 11 machine. Before I make the switch I wanted to make sure I've got the steps to easily sync my files onto the new machine. Please comment on my expected steps below. * Pause syncing on old machine. * Install DB on new machine, sign in and sync FROM DB. (would this be a…

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