Windows

I'm getting an error when loading Paper documents on the Dropbox site
Is anyone else having trouble opening documents in Paper? I just wanted to review a couple to determine if I was scrapping the associated projects or saving them, but the site keeps giving me errors when I try to open them. :/ I know the general... everything around Paper has been declining over the last couple years, but…
The desktop app suddenly "downloading" 500 files forever and not making any progress
Device Ryzen 7 5800 CPU, 32 GB DDR4 RAM, Dropbox folder is on a 1TB SSD, 26 GB of Dropbox storage. Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6305 Syncing Status "Downloading" Question or Issue Since yesterday, my dropbox desktop app has been stuck "downloading" 580…
Microsoft Office files won't open for a specific user with an error
Integration Affected Microsoft Office Device Surface Laptop 5 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue One of our employees is experiencing an issue with opening files saved in Dropbox intermittently. Others are able to open the files and the…
My files appear to be empty after editing
Hello, I'm on an ASUS Zenbook running Windows 11. I have a shared dropbox folder that constantly has files getting wiped/copied (when they get copied they are empty) showing up on the dropbox. It always shows me editing the file and its usually multiple at the exact same time. All the files have nothing in them and instead…
The new file system for the desktop app slows down the file sync
This new file system that you made me do is terrible. It take me ages to get my files to trasnfer now. Between dropbox and my desktop. Forget trying to workout of dropbox bx it just lags so bad. I have 5 computers and its doing it to all of them since this stupid update. Very diassapointed and looking at alternatives to…
How can I move my Dropbox files to a new computer?
Windows 11 Pro Dropbox I have this Dropbox installed on my now much older and computer and want to move this over to my newest, extremely faster new system. Both are on my home network. What is the step by step process to copy or move this data? When the move is complete there will be no new data sent to the old computer.…
What are the steps to sync files to a new PC with Windows 11?
Device Windows 11 (New Laptop) I got a new Windows 11 machine. Before I make the switch I wanted to make sure I've got the steps to easily sync my files onto the new machine. Please comment on my expected steps below. * Pause syncing on old machine. * Install DB on new machine, sign in and sync FROM DB. (would this be a…
How should I handle the Dropbox app before and after reinstalling Windows on my computer?
Hi everyone, I installed Windows on the C drive and have my Dropbox folder on the D drive. I use the Dropbox app. I want to completely reinstall Windows. I want to delete everything from the C drive and reinstall Windows. The D drive remains unchanged; all data remains there. Are these the correct steps to take: 1) Log out…
Dropbox syncing online-only files when a third-party app tries to access a synced folder on Windows
Operating System/Browser (if using the web) (Windows 11 and Windows 10) Dropbox App Version (if using the app) (238.4.6075) Question or Issue This problem has bothered me for a while, I don't remember since when, but currently whenever I tried to save something into a Dropbox synced folder (such as a Powerpoint file or…
I can't move, copy or delete content from within the Dropbox folder on my Windows 11.
Device My awesome PC Operating System/Browser (if using the web) Win11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue We have old/historical jpeg/photos on drop box. I am having trouble moving, copying, pasting individual photos. When I try to move, copy, delete it seems to get stuck on the attached…
How to back up my Dropbox folder on an external drive?
Running Windows 11 Pro. I recently re-installed Dropbox to retrieve files still stored on the cloud. The default install put the folder location "C:\Users\michaelmunson\Dropbox" I attempted to change the folder location by going to Preferences > Sync > Dropbox folder location. I changed the location to the external drive…
What will the modification date be once I download my Dropbox files using the app?
Hi, I want to reinstall Windows on my PC. Then I want to reinstall Dropbox and download all the data back to my PC via the Dropbox app. What will the modification date of the downloaded files be? Will it be the day of the download, or will it remain unchanged?
Sharing activity in the desktop app isn't working.
Hi Team, Yesterday, for a reason that I am not sure of(the only thing we did, was add another user with access to a certain dir)...the "sharing activity" has stopped working...we are working on a shared dropbox with several people constantly updating /adding files...and now on the app, you cant see the changes being…
New experience in system tray: Clicking folder link also opens file
Application Affected Dropbox desktop app Device Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.3.4870 Question or Issue I enabled the new experience for Dropbox in the system tray. I understand that it is in beta, but a regression seems to have occurred that I…
Issue starting the Dropbox desktop app from a bat file on Win 11
Hello --- I use a bat file to start dropbox on win 11 --- I discovered this issue with the beta version so I reverted to the stable. I reported this issue to support. So now stable version 238.4.6075 comes online and the issue resurfaced From the screen shot, it seems that when dropbox starts, it executes javascript and…
Unable to uninstall Dropbox on Windows 11
Application Affected (Dropbox) Device (Lenovo IdeaPad 5 Convertible Laptop.) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) Error Unable to de-install Dropbox. Ensured that 3 Dropbox services have stopped. Tried to de-DropboxE64.88.0.dllinstall manually. Didn't work. In…
Syncing to Windows desktop computer recently stopped, but I can't update the Dropbox app.
Syncing with my Windows desktop computer has recently stopped. This function has worked very well ever since I've been a Dropbox user, until now. I also received a message that my version of Dropbox was out of date and should be updated. I selected "Update" and downloaded dropboxinstaller. exe. When I opened the installer,…
Syncing issue after Windows profile change
Application Affected Drobox Sync Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) Latest - downloaded yesterday Question or Issue Migrated a profile on a Windows computer to a new user yesterday using ProfileWiz. New user but the profile including the path to the profile…
Issues with sending a large quantity of files from a computer to a Dropbox folder with Handy backup
We are having issues with sending a large quantity of file from our computer to a dropbox folder. It works for the first 50 MB, then 1 file is skipped and the other files are send without any issues We are using Handy backup 8.5 We have a professional dropbox account with no storage issues STATUS:>08:54:04 Calculating data…
Are log files safe to delete on Windows?
There's over 200GB of 'log' files on my computer under: [Users/[user]/AppData/Local/Dropbox/logs] My Dropbox app (for desktop) is currently syncing, but I only have 20GB left on my drive and it's stopping me from working. What are the log files, and will they be cleared automatically once finished? Are they safe to delete?…
Dropbox desktop app will not stay installed on laptop on Windows 11
Dropbox app is not available after restart despite numerous re-installs, advanced reinstall, disabling firewall. App is only functional when opening and signing into dropbox website, select INSTALL DESKTOP APP and install app. OPEN DROPBOX UPON STARTUP is selected. I have also tried toggling the switch off and restarting,…
My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.
Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. We ran out of space on our work Dropbox network (80TB used). I freed up around 20TB of space and all PC's on the network apart from mine…
"This file has been moved" error when trying to open Excel files in the Dropbox folder
Integration Affected Microsoft 365 (specifically Excel) Operating System/Browser (if using the web) Windows 11 Question or Issue One of our users started getting errors yesterday when trying to open Excel documents that are stored within the Dropbox folder. The file opens, but brings up the following error: The file has…
My main Dropbox folder has been moved on Windows
hi my dropbox folder is accidentaly moved insiede another folder and now i can't replace in correct position the folder since it says that i need special permission to do that. how can i fix?
"Recently Changed Files" not working properly on "Lite" Win7 version
Hello! I'm on Windows 7 and I've been looking forward to getting the "lite" version of the desktop app that had been announced for people using this OS, as the regular version of the app takes forever to load. I finally got it today and I'm super excited about it! It's working well and runs really fast, but I have a…
I'm missing the Dropbox icon from my Windows explorer.
Application Affected Dropbox Device Asus Vivobook Operating System/Browser (if using the web) (Windows 11 25H2d, Mozilla Firefox Dropbox App Version (if using the app) 238.4.6075 Question or Issue Hi! I have tried to open up "properties" for the dropbox icon and chose one image as new icon but it won´t take it. Nothing…
I see no status column after updating my Dropbox app on Windows 11.
Application Affected Dropbox Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue After Dropbox upgraded to the current version, my status icons are still on the file icons and there is no status column. Tried rebooting my computer and…
The Dropbox folder icon appears as a blank page on my newly-installed Windows 11.
Application Affected Dropbox (Microsoft Store version) Device Windows 11 Custom Build PC Operating System/Browser (if using the web) Windows 11 Pro 24H2 and now 25H2 Dropbox App Version (if using the app) 234.4.5591 Question or Issue On my new PC I have installed Dropbox via the Microsoft Store. It is all working, except…
How to use my existing Dropbox folder without re-downloading the files after reinstalling Windows?
Hello I have two separate (physically separate) M2 drives, and one is (D drive) only for storing Dropbox folder. Whenever I reinstall Windows for whatever reaso,n I want to be able to use the existing folder and content without downloading it. I don't use Online Only, I use Dropbox as a RAID 1 backup (mirror). Recently, it…
Download folder unaccessible after installing Dropbox
Device ASUS ROG Strix G712LV-BS71-CB laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version 237.4.5655 Question or Issue I'm supporting a user that I installed Dropbox for and since I in stalled it the user can't access it's download folder. This is the message (pardon the French)…

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