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Using web browser, every time I click an image, a "similar images" window opens below the main image I selected with a scrolling bar of multiple images and it's super annoying. It clutters an already cluttered screen and makes the image I want to view smaller, so I'm constantly clicking the down arrow to minimize it. Is…

our Updraft folder is Greyed out we cannot seem to access this folder Help, it contains website backups

Working out of a dropbox created by a client and I'm now unable to download any files from the dropbox. Don't think any permissions have changed on our end - is this something on the client side or is it possible something else is happening under the hood? Would love to call support and ask but dropbox's tiered support is…

This discussion was created from comments split from: Are you new here? Read this first!.

I run a small local service business where we deal with a lot of job-related photos and documents. Each job can have before-and-after photos, customer details, estimates, invoices, and other files that need to stay organized. I’m looking at ways to keep everything easy to find without creating a complicated folder…

I have a Basic (free) plan & am registered to this community, so your article says I have access to the chatbot; but where is it to be found please?

I've tried uploading through the website and using the windows app. In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's saying its going to take 2+ days because it's uploading at 20kbps. Even comcast is faster then this. I've already set the app…

I am accessing a Dropbox account that hasn't been used for nearly a year. I cannot see any files inside folders. All folders are visible but no files. Everyone else in the team can see all files, just not this account can't see them. We are using web based login, not App

How can I forever close "update your credit card" banner. Send me an email one week before my account expires. Keeping a banner up for five months in annoying. A little x sign on the left does not work.

I received a password-protected link to a large file (125 GB) from a client. This file won't download; the download simply stops after about an hour without any error message. I've tried using Firefox, Chrome, Edge, and Opera on a Windows system – yes, even in incognito mode – and the result is always the same. And yes, I…

I've been trying to follow the directions here for restoring part of a computer backup: https://help.dropbox.com/organize/restore-dropbox-backup-files But I can't see any options other than download. And then I get a warning about zip files because the files are too large I guess (total is 62GB). What should I do? I'd…

When trying to view my files I receive the message that they cannot be viewed because I am off line. I am online logged into my account. Also the help chat does not work. Any help out there? Thanks

I have uploaded documents accidentally with the same name. The second one has overwritten the first one. Why does dropbox not warn it is a duplicate name? How can I stop it doing this?

I was in the middle of editing a document when suddenly an error occurred, and I could no longer edit it; it suggested I open a new tab to edit the document. When i opened a new tab, I got this error, "Sorry we ran into a problem. Please try again." I kept refreshing with the same document, no dice. Turns out my entire…

I'm trying to upload a QuickBooks backup file to Dropbox, something that I do regularly, and the upload window is just showing "waiting" and not doing anything. What's happening here?

Previously, Dropbox allowed video preview even when an account exceeded its storage limit. I would like to request that this behavior be restored. Video preview is a basic viewing feature that lets users access content they have already uploaded. Disabling it does not increase the effectiveness of storage limits—it only…

On the upload list on the website, it shows all uploads or completed uploads, but there's no filter for the files that have not completed being uploaded. It would be great to only see the files that are currently being uploaded or waiting to be uploaded. I suggest an additional filter option labeled “Incomplete” or…

it’s in the title. When something gets sent over to me - i don’t want to download the stupid app i just want to check something quickly while im on my phone. It seems like tricks online like changing the url or trying to see the desktop version dont work anymore on safari or chrome. I still haven’t figured it out - this is…

Hi Community Team & Dropbox Support, I am requesting urgent intervention for a critical data loss incident. My support case (Case ID: Ticket #26492100) has been ignored by the assigned agent for over 3 days, leaving me with no resolution. This is NOT a manual deletion issue, but a severe server-side sync/index bug. As…

If there is help out there not related to dropbox, I apologize if this sounds rude. It is what I sent to Dropbox, but they will not confirm receipt of email. I am getting notices that I am over my limit. I am NOT going to upgrade. but I do not want to lose my info . The problem is, you have so many pop ups on my screen, I…

This code works great with small ones when saving small files. But it does not save large ones of about 5mb in size. Why does dropbox saver not save files larger than 5 MB when creating a link via reader.readAsDataURL(blob) $(".LinguoKey_1w_DropboxExportProgressButton").click(async function () { const localStorageData =…

I have been using Dropbox for organizing my AI-generated images and videos. The syncing and file management features work really well, especially when I need to access my files across multiple devices. Recently, I started creating some AI-generated character content for my own project, and I usually store all the original…

The new Admin Console page causes me to hunt around to navigate to tasks we regularly performed as Dropbox Business Admins. Please provide a way to switch back to the former version or at minimum, a highly visible, above the fold link to the former Admin View - with easy access to tasks us Admins routinely perform.

This discussion was created from comments split from: Why can't I upload files to my Dropbox account? I get an error that I lost connection..

This discussion was created from comments split from: I need help when uploading files to my account. Lost connection..

This has happened a few times. When a couple of my users are collaborating on a Word on the Web document and are using footnotes, the system seems to rearrange the footnotes or add "CWP" next to them. How do we prevent this from happening?

Because A free trial thing is blocking the way. No way to x it out or get rid of it.

Out of the blue, while I was using DropBox on the website, the search just started to not work properly. Some files show up, but they do so in a random order, and the results vary based on capitalization. My files are all photos, but when I click on that bar only some show up as well, despite the fact that I've checked…

I'm on a Mac and my files are saving locally and syncing to the cloud perfectly, but all of a sudden they are not appearing in my recent items. I have quit Dropbox and restarted it. I have also logged out of the account and logged back in. It reindexed but the problem remained. Any advice would be hugely appreciated. Thank…

Many companies prohibit employees from generating their own Dropbox account, which is needed to comment on the files. So I'd love to have a way for people to put their email and just add comments.