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Free trial pop-up prevents accessing Dropbox from mobile browser (Firefox)
This is mostly a bug report (unless I've overlooked something obvious), as I couldn't find a better place to report it. When using the Firefox browser on my Android phone, I am unable to access my Dropbox files (via https://www.dropbox.com/home ), because almost immediately I get a full-screen pop-up offering a free trial…
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We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service
I don't share much very often, and this was quite a surprise! I have no idea what content has caused this, how can this be fixed ? You don't give me any option to contact support, so all I can do is whinge about it in public on this forum. What has violated Dropbox's Terms of Service ? How can I correct this ? If I can't…
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How can I download all my Dropbox files to an external drive?
My old external 2TB hard drive crashed. I need to download all the files (about 1.6TB worth) I have online (in the Cloud) down to my new external hard drive. I'm not seeing an easy way to do that. I would appreciate any help. Thanks much!! Scott
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How do I locally download my 139GB worth of backups?
As the title suggests my Dropbox account has a lot of backup files However, I cannot seem to download it all. When I try to download it from the website: The website https://help.dropbox.com/organize/restore-dropbox-backup-files suggested to download the application on a system and then I will be prompted to restore a…
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"This file is hidden from your device" error when trying to view files on the website
My wife, who is a paid Dropbox user, recently installed Dropbox on a laptop running the latest version of macOS. She's currently working on a group of Word documents on her iMac. Most of them are not visible on the laptop. If we head to the Dropbox website, all of them are there, but have a faded out symbol with the legend…
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Dropbox to allow users to customize the Photos tab based on their needs.
I don't understand how this is not a feature yet + I've seen it be mentioned many times around this forum and the internet. We NEED a way to customize the photos tab. Currently, it's just everything in your Dropbox account!! Having family photos and random pixelated development assets show up next to each other is…
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Batch operation request: Remove stars from multiple files
In line with someone else's idea, I would like the option to select multiple starred files and remove the star in one operation, rather than the current functionality, which requires users to remove the star from each file individually.
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Error downloading a zip file that's smaller than 4 GB
I can see how many gbs the file is, but when I go to open, download, or send it, I keep getting error messages that the file couldn't be downloaded and other error messages—cant find one, but the other one said it could open zip files but some issue. The zip file is smaller than 4gb
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Issue with communication between Dropbox web and Dropbox desktop application
Hello, I want to report issue (I believe it is bug) related to trouble with communication between your web site (https://www.dropbox.com/home) and the official Dropbox application (v240.4.8493) that normally happens on loopback port 17600: This used to work well, but for whatever reason it shows errors on try to open some…
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My account became full and I couldn't access or download my files
I honestly don't know what to do anymore. I've trusted Dropbox with my business files for years, and yesterday everything came to a standstill. My Dropbox storage became full, which I understand. But instead of simply stopping uploads, I suddenly couldn't download or access my existing files either. Here's what I've…
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Upload notifications
Please add a Dropbox setting to turn off browser notifications for file uploads on dropbox.com. I would like more granular notification controls so I can disable upload alerts or messages without turning off all browser notifications for Dropbox. This would make notifications less distracting while keeping other useful…
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How can I preview a .html file as a raw text file, WITHOUT the website trying to format it?
When I try to preview a .html file on the Dropbox web site, especially from the versions page, it tries to format the file as HTML. But that's a problem. What I see is useless. I need to see the RAW Text of the file. How can I do this without using a very clumsy work-around? I am a developer working on software. As would…
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Give me a way to preview files in their original Text format
I am a developer. I keep my software in my Dropbox. When am actively working on my software, I make lots and lots of little changes. These files get saved many times throughout the day. This leads to many revisions. And when I am sure things are working, I commit the changes to GIT. And GitHub. When I realize I have gone…
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Is there a way to disable the notifications about onboarding to a Dropbox team?
At the bottom left of the Dropbox web UI there is a notification urging me to "Get started with Dropbox" by doing various things. I also received an email message from Dropbox saying "You have pending action items", which I assume will recur as long as that's the case. I do not want to do those things. Not because I am…
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"Waiting for Server" delay on shared links for 30+ seconds
I'm a sysadmin and some of our users utilize dropbox. dl.dropbox.com for sharing files. dl.dropbox.com will eventually serve a file, but on any attempt, it could take 30 seconds or longer. Sometimes, it will just time out before dropbox serves the file. I have tested this on another network with the same result. Notice…
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Improve shared folder web view by un-truncating the file names
When I share a folder with someone outside my company by sending them a link the column that displays the file name is really narrow. File names are truncated, forcing the user to hover over each file to read the full name until they find the one they want. (And causing us to use absurdly short file name to avoid the…
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I'm getting an Error 400 when previewing files on my account
I recently purchased your lifetime plan, but I am still having problems opening my downloaded documents. Both my old downloaded files and the new ones I download are not opening correctly and keep showing “Error 400”.I have already tried downloading the files again, but the issue still continues. Because of this, I…
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Shorten url
Hello Dropbox Team, When we generate a link in Dropbox, it is usually very long. I would appreciate it if you could provide an option to shorten the link or allow users to customize it by choosing their own preferred words instead of the default long URL. Currently, there are external websites that offer this feature, but…
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2-page / Book view for PDF's
It would really be great to be able to view PDF's in "Two page view" like on Acrobat. It makes it much easier for clients to review documents intended to be read/viewed in spread format WHILE KEEPING THE ACCURATE PAGE NUMBERS. Yes, as a designer, I can export a document in spread view, but then the page numbers will be off…
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Is face recognition in photos available within Dropbox?
THe only thing I can find online is that is not available like it is within Google or Apple Photo platforms, is killing me! What is the best way to tag/find pictures a person using face recognition? Thank you!
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How to see the size of each folder online, and see what's taking up space?
Is there a way to see a breakdown of storage usage by folder on Dropbox.com? I have a 2TB plan and am using just over 1TB, but I have no easy way to identify what's consuming the most space. I'm looking for something equivalent to DaisyDisk or Finder's Get Info — ideally a view that shows folder sizes across my entire…
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Can I see how many people have downloaded my Dropbox files via link?
I put some big genealogy files on a paid Dropbox account and I posted links to the folders, on my website. I did it this way so people downloading the big files would not bog down the website server. Now, is there a way to see how many users have downloaded the genealogy files from my Dropbox account?
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Latence sur forumactif
Subject: Severe latency when loading Dropbox-hosted files on Forumactif forums Hello Dropbox Support, I am contacting you because several Forumactif forum administrators are currently experiencing severe latency when their forums load files hosted on Dropbox. The issue started around June 2, 2026, at approximately 8:00 PM…
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I would like to create a file request, but I can't find the option to do so anywhere
Hello everyone, I normally use Dropbox professional but today I am trying to set up a friend's free Dropbox account. I would like to create a file request, but i cannot find the option to do so anywhere. The left side of my dropbox browser window looks like this: Am I missing something? The button to create a file request…
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Changing the video Thumbnail Photo/ poster frame
Is it possible to change a video poster/ thumbnail of the image in the share links?
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Include previous comments in comparison mode on Replay
G'day, I'm new to replay, so perhaps I just don't know how to do this, but I think having all the comments from a previous version pop up / be visible as you compare it to the new version you have just uploaded would be very useful so that you can check the changes (even though sync might be out due to changes)
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Google Sign-In and email aliases
I would like to report a usability issue related to Google Sign-In and email aliases, and propose an enhancement. I have: * One Google account with multiple email aliases. * One long-standing Dropbox account created with one of these aliases (let’s call it alias@domain.com), with its own Dropbox password. * The same…
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Eye Dropper Tool for Color Options in Edit
Please add an Eye-Dropper tool for selecting Color options for "Draw", "Highlight", and "Add Text" options in Edit. Currently using Dropbox web version on Chrome with Windows 11.
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Access backups on mobile
it works be very beneficial to be able to aces backups in the mobile apps. mainly such that I can access recently used files easily on the go. Website is not great on mobile