Web

Error (500) on the Dropbox website. What can we do?
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version/Browser Version N/A Question or Issue Error (500) on the Dropbox website
Editing a PDF form on the Dropbox website shrinks field length as you zoom in
I have an issue with a PDF form (that I didn't create) that allows you to enter text to fill the visible space but if you zoom in, that length reduces until at say 400% it will only allow 4 characters but a full name at 100%. It works fine in Adobe Reader allowing the same amount of characters regardless of zoom, typing…
I can't locate the "deleted files" option on the left side bar in my account on the website
Pleae make the process of restoring missing or deleted files more intuitive and/or update the instructions on the internet, where it refers to the left sidebar. Unfortunately I'm not able to include the URL where this information isn't valid, but if you search for "How to restore or recover deleted files or folders in…
Can we search by file name on the Dropbox website, and not by content?
I had to remove Dropbox from my PC as I ran out of space. I am now stuck only using it online via a browser. I have yet to find a way to search by file name and not content - and I've found nothing recent online that tells me how to do it. I've even just read the information about Dash and it doesn't seem to do it either.…
Page-files turned into folders and jpg-files (preview).
Device Apple M1 Operating System/Browser (if using the web) Sequoia 15.6 (24G84) Dropbox App Version/Browser Version Version 1.5.3 (35) Question or Issue Lot of my page-files were transformed in folders (with the same the title of the original files plus ".page"). Inside of these folders there are jpg-files named…
Embed link for audio files not working consistently (was working until last week)
Hello, I’ve been using Dropbox to host and embed audio files on external websites. The way I’ve been doing this is by changing the link format like this: Original link: [Removed as per Community Guidelines] Link I’ve been using (embed): [Removed as per Community Guidelines] I am not on a paid plan, and this method had been…
Why are people getting a prompt to create a Dropbox account when I share link to a folder?
Scenario, I put a file on my DropBox in a public shared folder. I click on 3 dots and select share, options show it’s set to - anyone with link can view I then share this link ..... example: [Removed as per Community Guidelines] However users don’t get the file or access to it, what they get is an 'window' to create a…
Large Dropbox downloads fail at 20% and the site becomes unreachable
Device: HP Laptop 15-da0xxx Operating System/Browser: Windows 11 Dropbox App Version/Browser Version: Edge 127.0.2651.105, Firefox 129.0 Question or Issue: When trying to download or sync large files from Dropbox (either via a shared link or after adding them to my own account), the transfer consistently fails around 10–20…
Is there way to disable the web interface to my files?
Is there a way to disable web access to my files and only make them available via the various apps for different platforms?
How to create a folder so my clients can upload documents to my Dropbox account via link?
Do you have or can you provide instructions on how to create the folder and link for clients to upload files from my email signature? I am assuming it is a general corporate folder.
Timestamp in comments for audiofiles not available when using a Basic account.
Why would adding a timestamp to a comment in an audio file be be exclusive to yet another paid tier of account? If such a basic function will not be available to Dropbox plus I will definitely consider using another service
I can't rename a folder by clicking the pencil icon on the Dropbox website.
When I go to rename a folder by clicking the new pencil icon, the folder name is fully selected but I cannot unselect it. For example: I want to change the name of a folder. I click the pencil icon and click in the place where I want to make a change. The field flashes, but the text remains selected and I can't change the…
How can we easily manage/delete tags?
Hello, I'm wondering if the ability to manage tags has been addressed? God forbid you misspell a tag and end up having to be extra mindful when choosing the tag with the correct spelling. I have several files that I'm tagging and this task becomes very tedious. Having the ability to delete "bad" tags would be a great…
Dropbox captcha error
Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. I ran a scan on my computer, and performed the following: * restarted the computer * cleared the cookies/history * tried in incognito mode * disabled the firewall temporarily * tried in different browsers * made sure pop ups are…
How to remove the Dropbox subscription pop-up I keep seeing on the website?
Does anyone know how to remove this subscription plan pop up from your dropbox account? It appears on every page change which is tedious. I used to be subscribed but cancelled the plan and now this pop up just won't quit! Any advice helpful, I've tried looking around and contacting via support email but was dismissed…
Cannot delete a file from my Dropbox account, why?
Trying to delete a file. It's my dropbox account and my file. I hover over the three dots and everything EXCEPT delete appears. WTH? Dell desktop, Windows 10
Cannot create a folder on the website by pressing 'Enter' on my keyboard
Device (Dell G7) Operating System/Browser (if using the web) (Windows 10, Chrome) Question or Issue The new UI for the Web Version is horrible. Nothing was wrong with the previous version. Now when I go to create a New Folder I get a different looking window, once I input my folder name I can no longer simply hit enter to…
Improvements on tag visibility and use
Hashtags are included on the File Info, but they are not easily visible. Adding a pane that could be turned on to view or add hashtags would be helpful to increase search-ability, as well as a hashtag master list where hashtags can be globally added or deleted. Right now, if you mistype a hashtag, you can delete it from…
I'm getting a "Can’t save the changes" error when editing/trimming video files on www.dropbox.com.
For well over a year, I have been able to trim video clips straight from Dropbox, replace the original file and download them when needed. I have noticed however, that over the course of the last week, I have been unable to do this, and receive the following error: Can’t save the changes Something went wrong and we weren’t…
Sync failing from Mac to web to Windows11
Directory created on Mac uploads properly to web but breaks on syncing with Windows11. ls -ld on new Win11 folder shows: d--------- egb foldername where I am "egb". icacls egb /grant egb:(F) causes folder to disappear. Just started happening in July 2025. Anyone have any ideas what's going on?
Create, Upload, and Share FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
View, Download, and Export FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
409 no_write_permission
Hi, I am using dropbox in n8n and have connected a dropbox team account. But I am getting 409 no_write_permission error. It was working fine a few days earlier but now I am getting this error for no reason. I changed nothing in n8n, nor in my dropbox settings. It was working fine a few days ago. It happened before too, and…
How can we maintain the same shared link when replacing a file?
Able to upload replace existing file and maintain same link after sharing (as you can do already with Dropbox replay)
Give us an option to search for duplicate files.
I Google searched "how does a software program locate duplicate files on a computer". These are the results plus a nice little YouTube video https://www.youtube.com/watch?v=KEgAwXGVds4. Duplicate file finders work by comparing files based on their content (using checksums or hash functions) and/or metadata (like file…
What is the easiest productive AI
What is the productive Ai
I can't save shared content to my Dropbox account, or download/print it. What can I do?
Hi, the first time someone shared files with me I was able to download them into my own Dropbox storage to view at my leisure. Now, they have shared more files but I can't download them. It says the function is disabled for all these files. Is that because they have not enabled it at their end? I just need to know if it's…
Getting an error message "Something went wrong" when I try to share a folder.
I shared a folder and sent a friend the link and it didn't work
I got a message that sharing was suspended due to a violation of the T&S
Hello, I’m experiencing the same issue and would like to get in touch with your support team. Thank you.

Web

Discussion List