Web

Hi, In my main account, I've deleted a Backup (proper Backup; a computer that was registered there). Today, when exploring the "Recents" filtering on the Home page, I see the name of that computer, folders and files within are still there! I can even open and visualize them. Even though they were supposed to be wiped; when…

Hi I have checked various guides and instructions on setting up embeded video on website, with the video mp4 hosted on dropbox. The error I got is "No video with supported format and MIME type found." My code is (e.g. on abcde.net/test.html) <html> <body> <h1>one</h1> <video width="100%" height="auto" controls> <source…

This is happening both on my local machine and when I log into DropBox from the web. I can't access any files that haven't been synced locally on my machine; I get the error Error 0x80070194 the cloud file provider exited unexpectedly I get a slightly different error when I go in through the web interface; but, this is…

For the past few days, when I log in to the web version of Dropbox.com, I get a pop-up message that says, "View files you have deleted - You can also easily restore or permanently delete them here." Even if I click the OK button, the message keeps appearing every time I log in. Is there a way to prevent this from…

Device Macbook Air M2, 2022 Operating System/Browser (if using the web) (macOS Tahoe Version 26.3) Dropbox App Version (243.3.6860) Question or Issue If anyone can hop on a video call and help me download large 'camera uploads' folder (96GB), 26K mostly images/some videos to external usb stick I'll happily transfer $20!…

Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dropbox.com/home - /deleted_files - mobile app - desktop app I am not asking for more storage at the moment. I just need temporary…

I was able to add Size header to my columns on Dropbox website last year sometime. But now when I go there to switch my List view column headers, I no longer get the inverted caret. However, I get it with Grid view and Large Grid view. Where did it go? It's the same in Safari as in Chrome. Application Affected Dropbox…

I feel like I'm living in a parallel universe or have time travelled back to 1985 but I would like to propose a simple, brilliant, obvious, missing feature: The ability to calculate sizes of multiple Dropbox folders. So that I can select hundreds of Dropbox folders (in the web version to get a true picture of actual…

Device Dell laptop Operating System/Browser (if using the web) Windows 10 Syncing Status "Uploading 283 of 284 items" I'm fairly new to Dropbox. I'm trying to use it to back up my Thunderbird Email database, which is almost 15GB. I upgraded to a Personal account. I quickly found that trying to upload the whole DB fails, so…

Device mac Book Air Operating System/Browser (if using the web) Chrome Syncing Status I have no idea how to check this Question or Issue I'd like to access the Hypnosis -Money folder--it is a MP3 shared with me but I can't --as you can see it is shaded out. Not clickable. Thanks! 

I finally bit the bullet to upgrade to the Plus Plan primarily for pdf editing capability. When I tried my first pdf edit, I as so disappointed to find that this plan does not allow for editing of original text! As I read the Features web page regarding pdf editing, I saw "With Dropbox plans, you can make in-line text…

Hello! I've found a number of instances where I'm creating a new folder for a new project and would like to link to an already existing folder from a past project. I don't want to move the folder or create a copy, but just link to it as a shared resource. I mostly use dropbox within Finder, but occasionally on web as well,…

I have a M4 Mac Mini that is using the wrong DropBox account but I can't figure out how to switch it to the correct one. My PC is using the correct one and it is up to date with all files but my Mac Mini will not allow me to change my account. I have followed the directions to sign out of the wrong account but when I am…

Hi there. Love Dropbox. I moved our whole team to it from Google Drive much to all of our delight. The one hiccup that keeps coming up (was also an issue with Drive, but would be a game changing new feature from DB) is sharing links. Our team uses the desktop app to work with files directly in finder, but we share links to…

In the Dropbox app, there's a Photos tab which shows every picture in my Dropbox. However, I have photos from my personal life, work items, screenshots and even memes in my Dropbox, which makes the content pretty chaotic. Ideally, I would like the 'Photos' tab to display photos from my personal life only, which would make…

Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: “Cannot open the file because the file format or file extension is not valid.” Here’s what’s happening: * I can see the…

It would be a nice feature to have to be able to clip webpages, articles and notes to a designated folder in my dropbox account. Evernote is a good clipping tool, but its storage and recall functions are limited. It would be nice to clip a whole web page, with images, as well as a just the basics, even if it is a text…

Question or Issue First, I wouldn't give you a dime for user friendliness in the forum. My main issue is that I can not get to the login page using Firefox. Is this a known issue, something temporary or just not supported?

It is essential to make Dropbox Replay compatible with Avid Media Composer Adobe Premiere Pro is very useful for small and medium productions. DaVinci resolve is mainly used for color grading. Sometimes in editing. But when it comes to large productions, involving multiple collaborations such as VFX and compositing houses,…

I've tried Chrome and Firefox to download files from Dropbox but it's not working. There is no error message, it just doesn't do anything.

I love new features, don't get me wrong, but not at the cost of them cluttering up the UI with features I rarely (or never) use. The sidebar on the web keeps growing with no way to tame it. How about implementing a Gmail-style menu system where you can bury menu items you don't want to see, but can still access if…

Device Macbook Pro M1 Pro Operating System/Browser (if using the web) macOS12.6 Question or Issue I was working inside of a Paper document I had created. Mid typing I was thrown out of my document. A popup appeared that I lost connection. After restarting my wifi I'm still not able to get back in to the document. I tried a…

Hi, I have uploaded several videos to a Dropbox folder, but when I try to view on a computer (Mac, Safari (v.26) Mac OS - Tahoe 26 -- recently updated), I get the image below with a "spinning" box. Never had this problem before, and I can download the video back to the computer and it plays fine. I can also view the videos…

How do I contact a human being & get my data off this piece of **bleep** site before you delete my 500GB of data, since you made me a Team & quintupled your price & I've been homeless & peripatetic for 6 years & without an income for 8 years & you are holding hostage all the vestiges of a life I once had & liked? 

I realize you are in this business to get users. However, there's a time and a place -- and at the TOP of MY pages, is NOT the place. I am paying to put files here for people to access and my users do not need to be members or, if they are members, they do not need to sign in. Having them be logged in is a complication. SO…

I use Dropbox at work but cannot install the app due to Admin limitations. Would be great to be able to set some folders/files in Grid view and others in List view rather than having all folders and files appear either in list or Grid. Thank you !

As a UX person, it always hurts me when I see somewhere people hides useful information behind their nonsense thinking. It's like "Let's not think and do whatever you can" It's their Desktop APP notification about a Transfer download. "Your transfer was just downloaded" Do you guys have any clue what transfers are…

Hi all, Suggesting that the ability to schedule version uploads would be a huge benefit when uploading a new version to an existing project.

アイディアというわけでもないですが、要望です。 https://help.dropbox.com/ja-jp/share/dropbox-transfer 上記ヘルプより、例えばAdvancedプランだと「有効期限から 180 日後に削除されます」の記載がございます。 180日より前にTransferを行ったものについても、どのようなファイルやフォルダを転送したかについて、ログの確認を行いたいです。 データの中身は無くなっても良く、ログだけで良いです。 御社に伺い、管理コンソール＞アクティビティで「転送ファイルを追加しました」でフィルタをかけると良い、と伺いました。…

urrently, the Signature Audit data available through the API includes file names associated with signed documents. While this provides basic traceability, it can be difficult for users to easily identify which form each file name corresponds to—especially when multiple forms share similar naming conventions or when file…