Web

Application to Dropbox Internship
Hello, Apologies if this isn't the correct place to ask this question, but I didn't know where else to put it. I am trying to apply to a position as a Software Engineer Intern for Summer 2026. On the application it asks when I will be graduating, with options only being between Fall 2026 - Spring 2027. The application is…
Can I remove the "your activity" files?
It seem impossible to imagine but apparently Dropbox has decided that recent activity/files in recent activity are now permanently viewable until replaced by more recent activity. Really? I hope I'm wrong. Dropbox started out as uniquely user friendly and easy to use. I've watched that disappear over the years. It's…
I'm getting an error that my password is incorrect even though it's not
Hi! I was not able to log into my Dropbox account on my mobile browser. I am positive I typed it in correctly. I was able to change it on my PC browser but it is still saying my new password is incorrect. What should I do? Is Dropbox experiencing any issues?
I'm getting an error when loading Paper documents on the Dropbox site
Is anyone else having trouble opening documents in Paper? I just wanted to review a couple to determine if I was scrapping the associated projects or saving them, but the site keeps giving me errors when I try to open them. :/ I know the general... everything around Paper has been declining over the last couple years, but…
Add ability to opt out of upsell ads as a paying customer
Issue details: Just a bit of feedback: It's very frustrating seeing ads that that I have to click through *every single time* I want to use Dropbox's web interface, when I'm already a paying customer. There seems to be no way to opt out of these. Again, I'm a *paying* customer already. It makes me dread logging in. It's…
Recipients confused by the login prompt when downloading files from Transfer or shared link
When sharing files via Dropbox Transfer or a "view-only" link, the "Continue with download only" button is hidden at the bottom. This often confuses recipients because they think they must log in to download. I wish recipients weren't prompted to log in at all when they just want to download the files. Thank you for…
Remove Login/SignUp dialog from download flow when sharing link to files
More often than not, when I share a link with a client who is not a Dropbox user, they respond to me, asking if I can please share the file with them using a method other than Dropbox because they do not want to sign up for an account. I will then have to send them detailed instructions on how to download the file, because…
Increase the adjustable sidebar width on the web
Hi, in the web browser it would be nice to increase the adjustable sidebar width for better navigation. Thank you in advance #UI #UX #web #sidebar
Desktop app can't connect to account via the browser connection
I open the desktop app, press the button that sends me to the web browser to connect with my account, it appears that i m logged but it always fails to connect. It appears (in spanish) "The previous session was interrupted. Try again". I reinstalled the app, changed web browser, turned my firewall off but nothing changes
I can't sign in on Safari, but I can sign in on Firefox
Ive always signed into my account on safari but for some reason it will no longer let me sign in . I can sign in on firefox . Ive downloaded the app to see if that helps but its asking me to sign in on safari to set up the app so i cant do that either . any help much appreciated
Browser gives "Previous sign in interrupted" error when trying to sign in to desktop app
I made an account yesterday (with the basic free account) and downloaded the desktop app. One problem is that no icon appears on my desktop. If I need to open the app, I have to press the Windows key and type the name in. The major problem is that I can't sign into the desktop app. It would open my default browser (Edge)…
All of my Dropbox files are gone, the links in the email don't work
I cannot access email support with my paid Plus account
Dropbox Plan Plus Payment Method Card How did you upgrade? Sorry, don't remember Question or Issue Hi! I want to email a question to support. When I go to http://www.dropbox.com/get_help, it says my support options include email, but I only have access to the chatbot. The chatbot is unable to answer my question. How do I…
What's with all the pop up messages?
i am a paying user and the amount of freaking popups every single time i login is ridiculous.. who thinks that people want this many popups? its like some kind of piracy movie website.. what terrible design, PLEASE REMOVE ALL THE POPUPS PLEASE REMOVE ALL THE POPUPS
How can I create a shared MP3 link that can be previewed on another site?
Simply, I want to share the file EM01.mp3 from my drop box to users of my website using Google Sites. I want the file to use this basic audio player: <audio controls> <source src="YOUR_DIRECT_ONEDRIVE_MP3_URL_HERE" type="audio/mpeg"> Your browser does not support the audio element. </audio> I am missing something. I can't…
How to upload a folder to Dropbox online, from portable hard drive, without copying to PC?
Question or Issue How to upload a folder to Dropbox online, from portable hard drive, without copying to PC?
Large List no longer available?
Hello, I use Dropbox online (the web version, not the app version). I work under a business account (for my job), and generally, I would use the Large List option to view folders. We have far too many folders to use Grid or Large Grid, and the regular List option doesn't supply you with quite as much information as I would…
I'm having trouble applying for a position - can I contact HR?
I’m trying to apply to a Dropbox job while living in a Zone 1 city with plans to relocate to a Zone 2 city in the spring of 2026 when my lease expires. Is there anyone I can contact to discuss this situation? The form won’t let me submit otherwise, with my current address.
How can I create a slide show using Dropbox?
A while ago, I made a slide show from a folder full of jpgs through dropbox, that I was able to email the link to people, I'd like to do it again. I don't remember how to though. Anyone know? Windows. Been using dropbox successfully for years.
I can't find my linked devices on my account
Question or Issue I received a new phone and can't get into DB because it says I have to unlink some devices. I can't find where my devices are set up and I have been using DB on my old phone. I did uninstall the DB on my old phone. As far as I know I only have DB on my computer (I have another older computer) and phone.…
I'm getting an error trying to calculate folder size on the Dropbox site.
Question or Issue I am trying to calculate the size of a folder. In the size column I see a triangle with an exclamation mark Dropbox Plan Plus Operating System/Browser (if using the web) Chrome
Users downloading a file from a dl=0&raw=1 shared link get a 0 bytes download
Question or issue I’m trying to share .pdf files with my clients by redirecting (302) them to shared link with dl=0&raw=1 query params in link to force browser open it in browser. By the way, almost every russian client get file download, but receiving 0 bytes, error to download and somehow file name is file.pdf in…
Where is my backup on Dropbox?
-
How to view the full date in a directory listing on the site?
Device Web Operating System/Browser (if using the web) Firefox/Chrome MacOS Question or Issue How do I view full dates, not relative dates, when listing files and folders? So basically: <filename> <type> <2025-11-30 21:55> Not "one hour ago" nor "six months ago" Relative dates mean nothing to my use cases.
Website times out during an upload on multiple browsers
Using Windows 11. Started a trial account about a week ago as looking for a reliable cloud provider. Uploaded several large files 5-10gb through the website and it worked fine (in total have maybe 100gb of files uploaded of the 2tb with the premium trial subscription). Then I tried to load a file yesterday and after…
Accessing the Dropbox site disables my internet connection
I have never seen anything like this. I visit http://www.dropbox.com I don’t even have to log in. I just browse around then shortly thereafter my whole internet connection is down but working perfectly fine on all other devices! The issue is definitely drop box as it is completely repeatable every time I visit drop box. It…
I'm using the website to upload content. How can I know if it was uploaded successfully?
WHEN I'VE UPLOADED FOLDERS BEFORE TODAY, I GET A POP UP BOX THAT SHOWS IF ANY FILES WERE SKIPPED OR SOMETHING ... TODAY I LEFT IT RUNNING WHILE I WAS OUT CUZ IT WAS TAKING A LONG TIME TO UPLOAD & WHEN I GOT HOME THERE WAS NO POP UP BOX ... HOW DO I FIND OUT IF THERE WAS AN ISSUE OR IF ALL THE FILES IN THE FOLDER UPLOADED…
The install link on the Dropbox site sometimes redirects to the beta version of the desktop app
The virtual links to download dropbox https://www.dropbox.com/download https://www.dropbox.com/download?plat=lnx.x86_64 sometimes (like once in 30 tries) redirect automatically to the latest BETA build instead of the latest STABLE build. No clue why, but watch these for a couple of minutes and you'll probably see build…
Marking files and folders to be online-only via the Web App
There should be a way to mark files/folders as online-only from the web app and not just via Desktop

Web

Discussion List