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Can't download files to Android using Web Browser
I've tried Chrome and Firefox to download files from Dropbox but it's not working. There is no error message, it just doesn't do anything.
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Allow us to show/hide sidebar items on the website
I love new features, don't get me wrong, but not at the cost of them cluttering up the UI with features I rarely (or never) use. The sidebar on the web keeps growing with no way to tame it. How about implementing a Gmail-style menu system where you can bury menu items you don't want to see, but can still access if…
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Got thrown out of my Paper Document. Can't reopen it now.
Device Macbook Pro M1 Pro Operating System/Browser (if using the web) macOS12.6 Question or Issue I was working inside of a Paper document I had created. Mid typing I was thrown out of my document. A popup appeared that I lost connection. After restarting my wifi I'm still not able to get back in to the document. I tried a…
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"Video not available or not supported for this browser" error on Safari
Hi, I have uploaded several videos to a Dropbox folder, but when I try to view on a computer (Mac, Safari (v.26) Mac OS - Tahoe 26 -- recently updated), I get the image below with a "spinning" box. Never had this problem before, and I can download the video back to the computer and it plays fine. I can also view the videos…
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Don't Always Entice Logging In/Signing Up
I realize you are in this business to get users. However, there's a time and a place -- and at the TOP of MY pages, is NOT the place. I am paying to put files here for people to access and my users do not need to be members or, if they are members, they do not need to sign in. Having them be logged in is a complication. SO…
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Allow the website to remember the view options for each separate folder (grid/list)
I use Dropbox at work but cannot install the app due to Admin limitations. Would be great to be able to set some folders/files in Grid view and others in List view rather than having all folders and files appear either in list or Grid. Thank you !
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Show full filenames for transfers under desktop app notifications.
As a UX person, it always hurts me when I see somewhere people hides useful information behind their nonsense thinking. It's like "Let's not think and do whatever you can" It's their Desktop APP notification about a Transfer download. "Your transfer was just downloaded" Do you guys have any clue what transfers are…
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Scheduled version posting On Replay
Hi all, Suggesting that the ability to schedule version uploads would be a huge benefit when uploading a new version to an existing project.
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DropboxTransfer: viewing a list of past Transfers in a more specialized and clear log format.
アイディアというわけでもないですが、要望です。 https://help.dropbox.com/ja-jp/share/dropbox-transfer 上記ヘルプより、例えばAdvancedプランだと「有効期限から 180 日後に削除されます」の記載がございます。 180日より前にTransferを行ったものについても、どのようなファイルやフォルダを転送したかについて、ログの確認を行いたいです。 データの中身は無くなっても良く、ログだけで良いです。 御社に伺い、管理コンソール＞アクティビティで「転送ファイルを追加しました」でフィルタをかけると良い、と伺いました。…
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Enhancement: Include Form Names in Signature Audit via API
urrently, the Signature Audit data available through the API includes file names associated with signed documents. While this provides basic traceability, it can be difficult for users to easily identify which form each file name corresponds to—especially when multiple forms share similar naming conventions or when file…
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Copy/Reference Comments On Older Version in New Version
Something that would really be helpful would to be to optionall overlay/copy the comments of older versions onto a new version. Here's the use case: I'm working on a video and we get some comments from a client to change a specific shot or edit something at a timecode. We make the change, and upload the new version. We…
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Animated WEBP support in Quick view and Preview
It would amazing to see animated WEBP images previewed in Quick view and Preview. Currently the only way to view the animation is to download the file and then open it with an browser or image viewer that supports WEBP.
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"Something went wrong" error when trying to preview files on the website
Device Normal Desktop comptuer) Operating System/Browser (if using the web) (Windows 10 home Question or Issue When I load into the page, I can briefly see my dropbox files for like 3.46 second before it load this error up: Something went wrong An unexpected error occurred, but don’t worry—your files are safe, and our team…
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I can't access my Dropbox account through a web browser.
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after…
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Can I use my account online if I uninstall the app on my Windows?
My question is, can I still access Dropbox online if I uninstall it from my Windows 11 PC?
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I'm seeing a 403 error when trying to upload files from Google Drive to Dropbox.
Device HP pavillion Operating System/Browser (if using the web) (Windows 11) Syncing Status ("Up to date") Question or Issue Using the Upload tab and "import from google drive" after selecting my google account I receive the following message/ screen. Please help
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Photos tab in Dropbox online contains bookoo pics from way back.
I was surprised to find that the Photos tab in Dropbox online (i.e. at Dropbox.com) contains bookoo pics from wayyyy back. I've always deleted pics from the iPhone after naming and saving the ones I want to keep on my PC (in Dropbox folders of my own (conscious) creation). In Dropbox it says, "Camera uploads is turned…
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The "Contact support" page in the Dropbox Help Center results in an error message.
Device MacBook Pro Operating System/Browser (if using the web) macOS 26.2 Dropbox App Version (if using the app) N/A Question or Issue Clicking "Contact support" in Dropbox Help Center results in fatal error message. My browser is Safari.app. https://www.dropbox.com/get_help
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Mac Download Issue: Dropbox Video Stops at 90–95% and Freezes in the end
Device (Mac M1) Operating System/Browser (if using the web) macOS15.7 Dropbox Browser Version in chrome Question or Issue I have a large video file (about 2 hours, 39 Gb). On the Dropbox platform, I can watch the full video without any issues. However, after downloading it to my Mac, it seems the download does not complete…
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Dropbox.com is not working for some users
We're currently experiencing a service disruption with Website. Status: Investigating Affected Systems: Website Started: 1/22/2026, 9:46:41 AM UTC Last Updated: 1/22/2026, 9:46:41 AM UTC For the most up-to-date information, please visit the status page: https://stspg.io/8gp6yw4gl9g7 We are working towards a resolution as…
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I'm unable to view my files on the web as I'm getting a 'something went wrong' error
Help, I'm unable to view my dropbox files. When I log in, it just keeps displaying the following error message. I've tried on different browsers, incognito mode, different wifi networks. Nothing works. This is getting me real worried.
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I renamed one of my folders and now all of its files have disappeared.
Question or Issue On Fri 16 Jan 2026, I was organising Dropbox and instead of creating a new folder for Comms 2026, I renamed a current folder called Comms 2025 to Comms 2026. Now I can't find the files in that Comms 2025 folder. There are no files in Deleted Files and Activity isn't showing deletion of these files. When…
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The text goes backwards when filling out fields in Dropbox sign (preview mode).
Hi, I can't be the only one with this issue. Here is the bullet point format of the issue: * Create a template using a PDF file. * Started with the basics like using the "Name" field * Used multiple text fields * Entered in preview mode to test entering data * I then click the name field * I want to enter a name (example),…
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I can't delete my old backups
Need help: I looked at a few threads concerning deleting Old Backups but none have solved my issue. See attached screenshot. Somehow I've managed to set up a new backup for my PC which I've paused for now. I have tried countless ways to delete the backups that have filled my Dropbox...no joy. I've gone through the Backup…
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Make long filenames visible by wrapping onto additional lines
Please fix the Dropbox.com file display so that long filenames are visible by wrapping onto additional lines. On the Dropbox web app, long filenames are still truncated instead of wrapped. This is basic user interface behavior that has existed for a very long time. The File Requests section already does this correctly. The…
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We’re having some trouble with our payment page
We're currently experiencing a service disruption with Website. Status: Investigating Affected Systems: Website Started: 1/15/2026, 6:59:52 AM UTC Last Updated: 1/15/2026, 6:59:52 AM UTC For the most up-to-date information, please visit the status page: https://stspg.io/94ryjch8zht2 We are working towards a resolution as…
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The latest desktop update on my Windows 11 wiped out 2 days of work.
Application Affected Dropbox basic Device Dell XPS Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 239.4.8301 Question or Issue Consider this a bug report. When rebooting today 1/13/2026, Dropbox forced an update. It had been working fine yesterday. When it was done, everything…
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Is there a quicker way to open docs from my Dropbox folder in Word for the web?
Macbook OS 15.6.1 When opening word files through a dropbox finder window, it's a two step process to open in word-for-web for collaboration: Right click>quick-actions>open on dropbox.com Then: Open in>word-for-web Is there a way to add a right-click quick-action to open a document directly in word-for-web?
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Very hard to log in due to captcha puzzle
The new puzzle sign in is a pain in gther A##. I just spent a half-hour trying to log in to my account, which used to be simple. Answered all the stupid train puzzles correctly, it said I was verified, then said my answers wer not "quite right". I appreciate security, but I don't have time to waste repeatedly trying to…