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Calculate all sizes
I feel like I'm living in a parallel universe or have time travelled back to 1985 but I would like to propose a simple, brilliant, obvious, missing feature: The ability to calculate sizes of multiple Dropbox folders. So that I can select hundreds of Dropbox folders (in the web version to get a true picture of actual…
Upload hangs at 283 of 284 items on Windows 10
This information is not required, but it makes it easier for our Community members and support team to help you. Device Dell laptop Operating System/Browser (if using the web) Windows 10 Syncing Status "Uploading 283 of 284 items" I'm fairly new to Dropbox. I'm trying to use it to back up my Thunderbird Email database,…
I can't open a folder shared with me; it appears grayed out on the Dropbox website.
Device mac Book Air Operating System/Browser (if using the web) Chrome Syncing Status I have no idea how to check this Question or Issue I'd like to access the Hypnosis -Money folder--it is a MP3 shared with me but I can't --as you can see it is shaded out. Not clickable. Thanks!
Link an existing folder within another folder
Hello! I've found a number of instances where I'm creating a new folder for a new project and would like to link to an already existing folder from a past project. I don't want to move the folder or create a copy, but just link to it as a shared resource. I mostly use dropbox within Finder, but occasionally on web as well,…
I can't switch accounts on my Mac Mini
I have a M4 Mac Mini that is using the wrong DropBox account but I can't figure out how to switch it to the correct one. My PC is using the correct one and it is up to date with all files but my Mac Mini will not allow me to change my account. I have followed the directions to sign out of the wrong account but when I am…
We want to open shared links directly on the desktop app and not the website.
Hi there. Love Dropbox. I moved our whole team to it from Google Drive much to all of our delight. The one hiccup that keeps coming up (was also an issue with Drive, but would be a game changing new feature from DB) is sharing links. Our team uses the desktop app to work with files directly in finder, but we share links to…
Add an option to exclude directories from the Photos tab.
In the Dropbox app, there's a Photos tab which shows every picture in my Dropbox. However, I have photos from my personal life, work items, screenshots and even memes in my Dropbox, which makes the content pretty chaotic. Ideally, I would like the 'Photos' tab to display photos from my personal life only, which would make…
“Can't open the file because the file format/extension is not valid.” error on website/desktop app.
Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: “Cannot open the file because the file format or file extension is not valid.” Here’s what’s happening: * I can see the…
Clip webpages and notes to Dropbox
It would be a nice feature to have to be able to clip webpages, articles and notes to a designated folder in my dropbox account. Evernote is a good clipping tool, but its storage and recall functions are limited. It would be nice to clip a whole web page, with images, as well as a just the basics, even if it is a text…
I cannot log in to my account using Firefox
Question or Issue First, I wouldn't give you a dime for user friendliness in the forum. My main issue is that I can not get to the login page using Firefox. Is this a known issue, something temporary or just not supported?
Dropbox Replay and Avid Media Composer
It is essential to make Dropbox Replay compatible with Avid Media Composer Adobe Premiere Pro is very useful for small and medium productions. DaVinci resolve is mainly used for color grading. Sometimes in editing. But when it comes to large productions, involving multiple collaborations such as VFX and compositing houses,…
Can't download files to Android using Web Browser
I've tried Chrome and Firefox to download files from Dropbox but it's not working. There is no error message, it just doesn't do anything.
Allow us to show/hide sidebar items on the website
I love new features, don't get me wrong, but not at the cost of them cluttering up the UI with features I rarely (or never) use. The sidebar on the web keeps growing with no way to tame it. How about implementing a Gmail-style menu system where you can bury menu items you don't want to see, but can still access if…
Got thrown out of my Paper Document. Can't reopen it now.
Device Macbook Pro M1 Pro Operating System/Browser (if using the web) macOS12.6 Question or Issue I was working inside of a Paper document I had created. Mid typing I was thrown out of my document. A popup appeared that I lost connection. After restarting my wifi I'm still not able to get back in to the document. I tried a…
"Video not available or not supported for this browser" error on Safari
Hi, I have uploaded several videos to a Dropbox folder, but when I try to view on a computer (Mac, Safari (v.26) Mac OS - Tahoe 26 -- recently updated), I get the image below with a "spinning" box. Never had this problem before, and I can download the video back to the computer and it plays fine. I can also view the videos…
Don't Always Entice Logging In/Signing Up
I realize you are in this business to get users. However, there's a time and a place -- and at the TOP of MY pages, is NOT the place. I am paying to put files here for people to access and my users do not need to be members or, if they are members, they do not need to sign in. Having them be logged in is a complication. SO…
Allow the website to remember the view options for each separate folder (grid/list)
I use Dropbox at work but cannot install the app due to Admin limitations. Would be great to be able to set some folders/files in Grid view and others in List view rather than having all folders and files appear either in list or Grid. Thank you !
Show full filenames for transfers under desktop app notifications.
As a UX person, it always hurts me when I see somewhere people hides useful information behind their nonsense thinking. It's like "Let's not think and do whatever you can" It's their Desktop APP notification about a Transfer download. "Your transfer was just downloaded" Do you guys have any clue what transfers are…
Scheduled version posting On Replay
Hi all, Suggesting that the ability to schedule version uploads would be a huge benefit when uploading a new version to an existing project.
DropboxTransfer: viewing a list of past Transfers in a more specialized and clear log format.
アイディアというわけでもないですが、要望です。 https://help.dropbox.com/ja-jp/share/dropbox-transfer 上記ヘルプより、例えばAdvancedプランだと「有効期限から 180 日後に削除されます」の記載がございます。 180日より前にTransferを行ったものについても、どのようなファイルやフォルダを転送したかについて、ログの確認を行いたいです。データの中身は無くなっても良く、ログだけで良いです。御社に伺い、管理コンソール＞アクティビティで「転送ファイルを追加しました」でフィルタをかけると良い、と伺いました。…
Enhancement: Include Form Names in Signature Audit via API
urrently, the Signature Audit data available through the API includes file names associated with signed documents. While this provides basic traceability, it can be difficult for users to easily identify which form each file name corresponds to—especially when multiple forms share similar naming conventions or when file…
Copy/Reference Comments On Older Version in New Version
Something that would really be helpful would to be to optionall overlay/copy the comments of older versions onto a new version. Here's the use case: I'm working on a video and we get some comments from a client to change a specific shot or edit something at a timecode. We make the change, and upload the new version. We…
Animated WEBP support in Quick view and Preview
It would amazing to see animated WEBP images previewed in Quick view and Preview. Currently the only way to view the animation is to download the file and then open it with an browser or image viewer that supports WEBP.
"Something went wrong" error when trying to preview files on the website
Device Normal Desktop comptuer) Operating System/Browser (if using the web) (Windows 10 home Question or Issue When I load into the page, I can briefly see my dropbox files for like 3.46 second before it load this error up: Something went wrong An unexpected error occurred, but don’t worry—your files are safe, and our team…
I can't access my Dropbox account through a web browser.
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after…
Can I use my account online if I uninstall the app on my Windows?
My question is, can I still access Dropbox online if I uninstall it from my Windows 11 PC?
I'm seeing a 403 error when trying to upload files from Google Drive to Dropbox.
Device HP pavillion Operating System/Browser (if using the web) (Windows 11) Syncing Status ("Up to date") Question or Issue Using the Upload tab and "import from google drive" after selecting my google account I receive the following message/ screen. Please help
Photos tab in Dropbox online contains bookoo pics from way back.
I was surprised to find that the Photos tab in Dropbox online (i.e. at Dropbox.com) contains bookoo pics from wayyyy back. I've always deleted pics from the iPhone after naming and saving the ones I want to keep on my PC (in Dropbox folders of my own (conscious) creation). In Dropbox it says, "Camera uploads is turned…
The "Contact support" page in the Dropbox Help Center results in an error message.
Device MacBook Pro Operating System/Browser (if using the web) macOS 26.2 Dropbox App Version (if using the app) N/A Question or Issue Clicking "Contact support" in Dropbox Help Center results in fatal error message. My browser is Safari.app. https://www.dropbox.com/get_help

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