Web

Prevent Firefox from covering up active line of text when using Paper.
When I try to edit a Dropbox Paper file in Firefox on iOS, the line I'm actively editing is covered by the Dropbox toolbar. Preventing that would make text entry a lot more efficient.
What is the file limit per file on Dropbox file requests in October 2025?
Dropbox Plan Dropbox Professional Device Puget Workstation Ryzen B850 R110-S AMD Ryzen 9 9900X 4.4GHz 12 Core 120W 2x Kingston DDR5-5600 48GB Gigabyte GeForce RTX 5070 GAMING OC 12GB Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) None Question or Issue Hello! What is the…
Large download get interrupted for my client.
I have to urgently send a large ProRes file to a client that I’ve already uploaded to Dropbox. The upload worked fine (months ago), but when the client goes to the link and presses download, it works for a while and then cuts off every time! (Before it even gets halfway done) It’s 110GB, so it’s large, but how am I…
Search for single words and copy sentences in documents from the Backup page
I suggest to be able to search for single words and copy sentences directly from Word documents on the Backup site, www.dropbox.com/backup/all from a mobile phone. This is already possible from the Backup site through the web browser of a PC.
Some of my files appear as 0 bytes and I can't open them/restore a previous version.
Hello All, Starting sometime this week, a large number of files in one of my folders are showing as "0 bytes" and I obviously cannot read them. I'm synchronising the folder with my mac, and thought maybe my mac corrupted the files? (I definitely did not use those files in the past months). I thought to 'recover' them from…
How to stop the new folder from automatically opening when creating one on the website?
How to stop automaticly opening the new folder when creating one online in Dropbox.
Yubico 2FA not working when logging in
Hello, I am trying to configure the 2FA using the Yubico authenticator. At the end of the config, it seems to accept the 6 digits code. I log off, to test, but when it asked me the code, it do not accept it. As config on the Yubico, I am using: base on time, SHA-1, 30s and 6 digits Any ideas ?
Searching IPTC keywords on the website: Why does Dropbox only kinda work?
Trying to use DB to store photos that have IPTC keywords applied to them. All information I find seems to say this should work, but when I do a search for a keyword only a few of the images with that keyword end up showing as search results. (Doing this via a browser window with Mac Safari) Anyone have experience with…
Error 415 when trying to print files from the website
Device (Computer) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (latest version) Syncing Status (I don't know) Question or Issue Hi, I have a problem with Dropbox and I don't know which is the cause. I usually upload books I need at school in my Dropbox in order to use them…
CAPTCHA puzzles not allowing me to login to my account on the website
Hi. Recently I've started having the problem reported by others months ago of being faced with no less than 10 ridiculous puzzles to complete in order to log on. Having done so it says you have failed verification. Having been through changing lots of things I'm convinced it's not to do with browser, extensions, VPN or…
I get an err_connection_refused error when trying to access the Dropbox website.
Using any browser on my PC (chrome/edge/firefox) I continue getting the err_connection_refused error when trying to access Dropbox.com the connection works from other devices (iPhone / iPad) connected via the same WiFi network i tried clearing cookies and browser history but this does not solves the do you have any idea on…
How can I find what files I've stored on my Dropbox account to delete them and free up space?
Question or Issue Hi I have a similar issue to Thingy. I have tried to troubleshoot following all suggestions provided in this suggestion string but cannot even identify what, if anything, I have stored in the Drive. When I access it this is the screen Can someone please direct me to where I identify what I have in the…
The Dropbox app on Windows is stuck syncing forever
My Dropbox has been stuck on syncing around 11gb of files. It is our company's dropbox and my side is not being updated with new folders being put into the dropbox. I am working off a Lenovo Thinkpad. I cannot see which file is stuck or the syncing history anywhere. There are no syncing issues according to the system. This…
I can't dismiss or skip the "Get Help" rocket tutorial on the Dropbox website.
Device (Lenovo IdeaPad Slim 5) Operating System/Browser (if using the web) (Windows 11, Firefox 143.0.4) Question or Issue I recently created a new Dropbox Basic account for work purposes, and whenever I log in via the web interface, I see a small black box with a rocket icon in the lower-left corner. It invites me to…
"Content Not Published - Your post contains invalid HTML" error when copy pasting text on the web.
Device (Lenovo IdeaPad Slim 5) Operating System/Browser (if using the web) (Windows 11, Firefox 143.0.4) Question or Issue I just tried to report a problem on the Web UI. When copying texts from another web window, and after writing the message, I receive the error message "Content Not Published - Your post contains…
Uploads are painfully slow today both on the Dropbox website and the desktop app.
Device Macbook Pro 2021 M1 Operating System/Browser (if using the web) macOS15.6.1 Dropbox App Version (if using the app) 234.3.5540 Syncing Status Up to date" Question or Issue All uploads are super slow today, I have tried Chrome as usual, Safari, and the Dropbox App. What should be a 15 minute upload is taking 2-3 hours…
A pop-up keeps appearing on my screen telling me my Dropbox account isn't syncing; I can't close it.
So Dropbox suddenly decides to throw up a modal window THAT CANNOT BE CLOSED on my macbook screen to tell me I'm out of space and stopped sync-ing? Which idiot thought that was a good idea? I literally have to start Activity Monitor with it sitting in the middle of the screen and move AM around so I can force ****** it.…
It should be possible to drill down to a folder before enabling restoring a deleted file.
in order to restore a deleted file, you first have to go to the main page and click 'deleted files' which then scans your master folder. This is not beneficial and it takes a long time. - It would be better to be able to drill down to a sub folder which is where the deleted file lived and then invoke the scan, Only makes…
Cannot access Dropbox website.
-
My Google Drive upload is stuck and I can't cancel or re-upload my video.
I tried to upload a large video file from my Google Drive, and it started all fine, and i saw the loading bar progressing. But at some point i refreshed the page and the downloading popup disappeared. The file is not uploaded yet, and i cannot cancel the current upload. When i try to create a new google drive upload i get…
Cookie preferences icon blocking functionality in Excel for the web spreadsheets
A cookie preferences icon recently appeared in the bottom left hand corner of excel for web sheets when accessed through dropbox. despite choosing and saving cookie preferences the cookie doesnt go away, and blocks the ability to toggle left through excel sheet tabs . Is there a way to remove this cookie icon?
File version history not working. I get a vague error when I try to check.
Question or Issue Since this morning, the file version history no longer works on any file in my dropbox. The error screen that appears is "Error Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our help…
How can I download a PDF file shared by a Dropbox shared link?
I received a link to a Drop Box PDF file of Drawings. I want to download it as a PDF and edit it in Blue Beam software program and save the edited files to my computer. However, when I click on the sent link the program only gives me the ability to look at the file, not download it. I joined with a Drop Box professional…
Important Information about Dropbox Paper: Moving to Web Only Access.
We’re making an important change to how you can access Paper. Starting October 9, 2025 the iOS and Android mobile and beta desktop apps will no longer available for download. Why the change? We’re focusing on giving you the very best Paper experience on the web, making it easier, faster and more seamless than ever. Here’s…
Is there a better way to use Dropbox Rewind to find a specific time/date?
Hello! I love Dropbox, been using it forever. The ability to revert files/folders to a prior time has saved my bacon on more than one occasion, lol. However... the rewind feature is agonizing to configure. Is there any better way to specify the point in time? Because I wanted to roll back a folder, and that folder has been…
Transcript option not showing for videos.
Hi. I am having trouble accessing the transcript feature in Dropbox. The Transcript button in the toolbar and the Transcript section in the sidebar are not visible on my end. I've already tried: Different browsers Incognito/private windows Refreshing and re-uploading But the transcript still isn't showing for any video. Is…
Getting a blank page when trying to export my passwords on the website
I want to export my passwords. When I follow the instructions (How to use Dropbox Passwords - Dropbox Help), I get basically a blank page: As you can see, there is no "Preferences". If I sign out, it takes me to a sign in page, which brings me back to the above page. The instructions also mention the mobile app. When I go…
Error when trying to export Paper docs to .pdf files in Chrome
Device macbook pro Operating System/Browser (if using the web) sequoia 15.4.1 (24E263) Dropbox App Version (if using the app) paper in chrome browser - no version # given there Syncing Status n/a Trying to save older paper docs to PDF for archiving - have tried several time and the export to PDF keeps failing and telling…

Web

Discussion List