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I can't sign in on Safari, but I can sign in on Firefox
Ive always signed into my account on safari but for some reason it will no longer let me sign in . I can sign in on firefox . Ive downloaded the app to see if that helps but its asking me to sign in on safari to set up the app so i cant do that either . any help much appreciated
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Browser gives "Previous sign in interrupted" error when trying to sign in to desktop app
I made an account yesterday (with the basic free account) and downloaded the desktop app. One problem is that no icon appears on my desktop. If I need to open the app, I have to press the Windows key and type the name in. The major problem is that I can't sign into the desktop app. It would open my default browser (Edge)…
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All of my Dropbox files are gone, the links in the email don't work
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I cannot access email support with my paid Plus account
Dropbox Plan Plus Payment Method Card How did you upgrade? Sorry, don't remember Question or Issue Hi! I want to email a question to support. When I go to http://www.dropbox.com/get_help, it says my support options include email, but I only have access to the chatbot. The chatbot is unable to answer my question. How do I…
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What's with all the pop up messages?
i am a paying user and the amount of freaking popups every single time i login is ridiculous.. who thinks that people want this many popups? its like some kind of piracy movie website.. what terrible design, PLEASE REMOVE ALL THE POPUPS PLEASE REMOVE ALL THE POPUPS
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How can I create a shared MP3 link that can be previewed on another site?
Simply, I want to share the file EM01.mp3 from my drop box to users of my website using Google Sites. I want the file to use this basic audio player: <audio controls> <source src="YOUR_DIRECT_ONEDRIVE_MP3_URL_HERE" type="audio/mpeg"> Your browser does not support the audio element. </audio> I am missing something. I can't…
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How to upload a folder to Dropbox online, from portable hard drive, without copying to PC?
Question or Issue How to upload a folder to Dropbox online, from portable hard drive, without copying to PC?
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Large List no longer available?
Hello, I use Dropbox online (the web version, not the app version). I work under a business account (for my job), and generally, I would use the Large List option to view folders. We have far too many folders to use Grid or Large Grid, and the regular List option doesn't supply you with quite as much information as I would…
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I'm having trouble applying for a position - can I contact HR?
I’m trying to apply to a Dropbox job while living in a Zone 1 city with plans to relocate to a Zone 2 city in the spring of 2026 when my lease expires. Is there anyone I can contact to discuss this situation? The form won’t let me submit otherwise, with my current address.
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How can I create a slide show using Dropbox?
A while ago, I made a slide show from a folder full of jpgs through dropbox, that I was able to email the link to people, I'd like to do it again. I don't remember how to though. Anyone know? Windows. Been using dropbox successfully for years.
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I can't find my linked devices on my account
Question or Issue I received a new phone and can't get into DB because it says I have to unlink some devices. I can't find where my devices are set up and I have been using DB on my old phone. I did uninstall the DB on my old phone. As far as I know I only have DB on my computer (I have another older computer) and phone.…
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I'm getting an error trying to calculate folder size on the Dropbox site.
Question or Issue I am trying to calculate the size of a folder. In the size column I see a triangle with an exclamation mark Dropbox Plan Plus Operating System/Browser (if using the web) Chrome
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Users downloading a file from a dl=0&raw=1 shared link get a 0 bytes download
Question or issue I’m trying to share .pdf files with my clients by redirecting (302) them to shared link with dl=0&raw=1 query params in link to force browser open it in browser. By the way, almost every russian client get file download, but receiving 0 bytes, error to download and somehow file name is file.pdf in…
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Where is my backup on Dropbox?
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How to view the full date in a directory listing on the site?
Device Web Operating System/Browser (if using the web) Firefox/Chrome MacOS Question or Issue How do I view full dates, not relative dates, when listing files and folders? So basically: <filename> <type> <2025-11-30 21:55> Not "one hour ago" nor "six months ago" Relative dates mean nothing to my use cases.
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Website times out during an upload on multiple browsers
Using Windows 11. Started a trial account about a week ago as looking for a reliable cloud provider. Uploaded several large files 5-10gb through the website and it worked fine (in total have maybe 100gb of files uploaded of the 2tb with the premium trial subscription). Then I tried to load a file yesterday and after…
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Accessing the Dropbox site disables my internet connection
I have never seen anything like this. I visit http://www.dropbox.com I don’t even have to log in. I just browse around then shortly thereafter my whole internet connection is down but working perfectly fine on all other devices! The issue is definitely drop box as it is completely repeatable every time I visit drop box. It…
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I'm using the website to upload content. How can I know if it was uploaded successfully?
WHEN I'VE UPLOADED FOLDERS BEFORE TODAY, I GET A POP UP BOX THAT SHOWS IF ANY FILES WERE SKIPPED OR SOMETHING ... TODAY I LEFT IT RUNNING WHILE I WAS OUT CUZ IT WAS TAKING A LONG TIME TO UPLOAD & WHEN I GOT HOME THERE WAS NO POP UP BOX ... HOW DO I FIND OUT IF THERE WAS AN ISSUE OR IF ALL THE FILES IN THE FOLDER UPLOADED…
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The install link on the Dropbox site sometimes redirects to the beta version of the desktop app
The virtual links to download dropbox https://www.dropbox.com/download https://www.dropbox.com/download?plat=lnx.x86_64 sometimes (like once in 30 tries) redirect automatically to the latest BETA build instead of the latest STABLE build. No clue why, but watch these for a couple of minutes and you'll probably see build…
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Help with downloading my stuff from the website
Hi, I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account is over the free plan limit. That part is understandable. However, I’m having trouble downloading my materials. Some files are…
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How to stop the upgrade notifications on my Dropbox online?
I've had the Dropbox Plus plan for over 10 years and have been more or less happy with the service. My account is about ⅓ full at any given time. Most of the time I use the desktop app (Mac OS 15.6.1, dropbox v.237.4.5655) which syncs my files across 3 devices and between several apps. I don't sync all files to the desktop…
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Is it possible to download all my invoices from the site?
Hi There, I'm looking to download all my invoices since I've been a member at the moment I have to do one by one can anyone help me in this please.
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Find DBID on Local PC
Application Affected My own app Device Windows 11 VM Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue We have an app that uses the Dropbox API quite significantly. The user must signin to our app using the Dropbox API and our own login code. It's…
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File names not appearing in ‘Recents’
I am using the online version of Dropbox. It has been working well but recently when using the Recents tab the list displays a list of images, but the file names that contain the images are missing. I can find the files and download from All Files but I like the convenience of the Recents tab. I am on Windows 7 which I…
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My shared links won't copy to my clipboard on the web browser.
Device (Macbook Pro 2021) Operating System/Browser (if using the web) (macOS 15.7.2 / Safari 18.6) Question or Issue Using Safari web browser on my Macbook, when creating a share link to a file or folder, even though it says the link has copied, it will not paste into an email or anything else. I've even tried to opening…
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My version history is missing.
Device Dell Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Current I justed edited a jpg and want to restore an earlier version. Before today, I last edited the file 4 days ago, but Version History only shows the current version. Why can't I restore my file?
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How can I share files within a folder in a specific order?
Question or Issue I'm a pro photographer and I use dropbox to deliver photos to my clients. I number each photo (i.e. "Smith-1, Smith-2, Smith-3, etc...). Dropbox used to share them in order (lowest number to highest) now they share in reverse order (highest number to lowest). I want to change this back to the way it was…
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I can't locate some of my Dropbox folders between device. Sync miscommunication?
I'm having multiple folders not showing up on various devices. It really is a bit of a mystery as to which ones are included and excluded. Devices are up to date and dropbox is synced. Folders are showing on http://www.dropbox.com/home but still not on the PC, Phone, iPad, etc.
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Can't download my files anymore. I get a "download error" message.
Device Dell Precision 7520 Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version Chrome Version 142.0.7444.60 Question or Issue I had use dropbox for a long time. I have files storage in my account. Those files were downloaded few times, but know I can't download them anymore. "Download…