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How to remove the Dropbox subscription pop-up I keep seeing on the website?
Does anyone know how to remove this subscription plan pop up from your dropbox account? It appears on every page change which is tedious. I used to be subscribed but cancelled the plan and now this pop up just won't quit! Any advice helpful, I've tried looking around and contacting via support email but was dismissed…
Cannot delete a file from my Dropbox account, why?
Trying to delete a file. It's my dropbox account and my file. I hover over the three dots and everything EXCEPT delete appears. WTH? Dell desktop, Windows 10
Cannot create a folder on the website by pressing 'Enter' on my keyboard
Device (Dell G7) Operating System/Browser (if using the web) (Windows 10, Chrome) Question or Issue The new UI for the Web Version is horrible. Nothing was wrong with the previous version. Now when I go to create a New Folder I get a different looking window, once I input my folder name I can no longer simply hit enter to…
Improvements on tag visibility and use
Hashtags are included on the File Info, but they are not easily visible. Adding a pane that could be turned on to view or add hashtags would be helpful to increase search-ability, as well as a hashtag master list where hashtags can be globally added or deleted. Right now, if you mistype a hashtag, you can delete it from…
I'm getting a "Can’t save the changes" error when editing/trimming video files on www.dropbox.com.
For well over a year, I have been able to trim video clips straight from Dropbox, replace the original file and download them when needed. I have noticed however, that over the course of the last week, I have been unable to do this, and receive the following error: Can’t save the changes Something went wrong and we weren’t…
Sync failing from Mac to web to Windows11
Directory created on Mac uploads properly to web but breaks on syncing with Windows11. ls -ld on new Win11 folder shows: d--------- egb foldername where I am "egb". icacls egb /grant egb:(F) causes folder to disappear. Just started happening in July 2025. Anyone have any ideas what's going on?
Create, Upload, and Share FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
View, Download, and Export FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
409 no_write_permission
Hi, I am using dropbox in n8n and have connected a dropbox team account. But I am getting 409 no_write_permission error. It was working fine a few days earlier but now I am getting this error for no reason. I changed nothing in n8n, nor in my dropbox settings. It was working fine a few days ago. It happened before too, and…
How can we maintain the same shared link when replacing a file?
Able to upload replace existing file and maintain same link after sharing (as you can do already with Dropbox replay)
Give us an option to search for duplicate files.
I Google searched "how does a software program locate duplicate files on a computer". These are the results plus a nice little YouTube video https://www.youtube.com/watch?v=KEgAwXGVds4. Duplicate file finders work by comparing files based on their content (using checksums or hash functions) and/or metadata (like file…
What is the easiest productive AI
What is the productive Ai
I can't save shared content to my Dropbox account, or download/print it. What can I do?
Hi, the first time someone shared files with me I was able to download them into my own Dropbox storage to view at my leisure. Now, they have shared more files but I can't download them. It says the function is disabled for all these files. Is that because they have not enabled it at their end? I just need to know if it's…
Getting an error message "Something went wrong" when I try to share a folder.
I shared a folder and sent a friend the link and it didn't work
I got a message that sharing was suspended due to a violation of the T&S
Hello, I’m experiencing the same issue and would like to get in touch with your support team. Thank you.
I can't share my folder, why?
I was trying to share my folder but just cannot, without reason, how can I do?
Can we please have the option to extend left sidebar to make folders name readable?
why cant the sidebar be extended more ? the folders have long names, there is no purpose to have a sidebar if i can't read it
How to expand left sidebar width on the website?
How can I expand the left sidebar width. I have many levels of files and I can not see the names of folders that I want to move files into. As you can see below, all I can see is the first letter of the folder "A" and there are several of them. I want to be able to expand the left sidebar so I can see the names of those…
I organized a massive amount of files on the desktop app, but sync seems to have stopped.
Yikes! Everything had been going well. Uploads to Dropbox from my main external HDs seemed fine. The DropBox online and my iMac were synced. THEN, I continued sorting, reorganizing, renaming the folder structure, moving around some files, deleting others. Not sure how many hours, but a lot. NOTICED that the online thru…
Extremely slow uploads using browser
Hey there. I currently use Dropbox for sharing files and upload my files mostly using the desktop app, which uses my full internet connection of 1Gbps, usually easy and no errors. My main issue: Some of my peers also use dropbox and will send me upload requests and vice/versa. These apparently can only be done through a…
I cannot locate the "share" button on the website when hovering over a folder
I have been away from Dropbox for a while, but need to start using again to share photo folders. I have uploaded photos in folders to Dropbox, and when I want to share them, there is no "box" that appears to click on (used to be located next to the file when the file is clicked or hoovered over) that would say "share". I'm…
Dropbox not syncing to server using a shared link
Hi, I'm new here and I'm trying to figure out a problem. So our website has embedded a shared Dropbox link to host the files so I can upload them to a server but it is a common issue that it is not syncing with the website. I have already tried to clear caches, checking fire wall, anti virus, network connections but…
Why is there a charge for someone to access a shared folder in Plus?
I have a Plus account which I upgraded to be able to share my wedding photos with family and friends. When I sent the link to the folder to my father, he was immediately asked to pay £8 and set-up his own account. Plus he's now been bombarded with emails from Dropbox. Have I misunderstood what Dropbox can do? I don't want…
Error 400 when trying to view the activity and version history for a file
On the web, I have gone to a file in the Folders tab, clicked on the ... next to it, and gone to Activity - Version history. I then get an "Error (400). Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident,…
Can we search mp3 files by bitrate on the website?
Is there a way to search a folder and have the results show mp3 files by a certain bitrate? In Windows Explorer you can do this by entering into the search field things like bitrate: 24kbps or kind:music bitrate:>127kbps or bitrate:>127kbps When I type any of those search strings into a Dropbox search, it says no results…
The download button on the website doesn't work
Hi, When I click this button to download files, nothing happens. How can I confidently make a backup on my ****** drive of all files I have on dropbox? Thanks, Charlie
Unable to delete Paper template
I'm on the migrated new release of Dropbox Paper. I was on the old one when I had created a Paper template. This old template doesn't show up in the web version of the Dropbox Paper and I'm not able to delete it from the web UI. The old template shows up ONLY in the iPhone Dropbox Paper app. NEW templates created from the…
My files no longer show up on my Dropbox account on the site
Ok, it has been a while since I logged into dropbox. I mostly use the web version and no longer sync. When I login to the account I can't find many files which were previously there. I can see the folder but it is empty. I am looking for some help as one particular file is very important to me. Thank you!
Download button is unresponsive when trying to download password-protected files from the website
My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by design?

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