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I can't share my folder, why?
I was trying to share my folder but just cannot, without reason, how can I do?
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Can we please have the option to extend left sidebar to make folders name readable?
why cant the sidebar be extended more ? the folders have long names, there is no purpose to have a sidebar if i can't read it
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How to expand left sidebar width on the website?
How can I expand the left sidebar width. I have many levels of files and I can not see the names of folders that I want to move files into. As you can see below, all I can see is the first letter of the folder "A" and there are several of them. I want to be able to expand the left sidebar so I can see the names of those…
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I organized a massive amount of files on the desktop app, but sync seems to have stopped.
Yikes! Everything had been going well. Uploads to Dropbox from my main external HDs seemed fine. The DropBox online and my iMac were synced. THEN, I continued sorting, reorganizing, renaming the folder structure, moving around some files, deleting others. Not sure how many hours, but a lot. NOTICED that the online thru…
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Extremely slow uploads using browser
Hey there. I currently use Dropbox for sharing files and upload my files mostly using the desktop app, which uses my full internet connection of 1Gbps, usually easy and no errors. My main issue: Some of my peers also use dropbox and will send me upload requests and vice/versa. These apparently can only be done through a…
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I cannot locate the "share" button on the website when hovering over a folder
I have been away from Dropbox for a while, but need to start using again to share photo folders. I have uploaded photos in folders to Dropbox, and when I want to share them, there is no "box" that appears to click on (used to be located next to the file when the file is clicked or hoovered over) that would say "share". I'm…
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Dropbox not syncing to server using a shared link
Hi, I'm new here and I'm trying to figure out a problem. So our website has embedded a shared Dropbox link to host the files so I can upload them to a server but it is a common issue that it is not syncing with the website. I have already tried to clear caches, checking fire wall, anti virus, network connections but…
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Why is there a charge for someone to access a shared folder in Plus?
I have a Plus account which I upgraded to be able to share my wedding photos with family and friends. When I sent the link to the folder to my father, he was immediately asked to pay £8 and set-up his own account. Plus he's now been bombarded with emails from Dropbox. Have I misunderstood what Dropbox can do? I don't want…
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Error 400 when trying to view the activity and version history for a file
On the web, I have gone to a file in the Folders tab, clicked on the ... next to it, and gone to Activity - Version history. I then get an "Error (400). Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident,…
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Can we search mp3 files by bitrate on the website?
Is there a way to search a folder and have the results show mp3 files by a certain bitrate? In Windows Explorer you can do this by entering into the search field things like bitrate: 24kbps or kind:music bitrate:>127kbps or bitrate:>127kbps When I type any of those search strings into a Dropbox search, it says no results…
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The download button on the website doesn't work
Hi, When I click this button to download files, nothing happens. How can I confidently make a backup on my hard drive of all files I have on dropbox? Thanks, Charlie
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Unable to delete Paper template
I'm on the migrated new release of Dropbox Paper. I was on the old one when I had created a Paper template. This old template doesn't show up in the web version of the Dropbox Paper and I'm not able to delete it from the web UI. The old template shows up ONLY in the iPhone Dropbox Paper app. NEW templates created from the…
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My files no longer show up on my Dropbox account on the site
Ok, it has been a while since I logged into dropbox. I mostly use the web version and no longer sync. When I login to the account I can't find many files which were previously there. I can see the folder but it is empty. I am looking for some help as one particular file is very important to me. Thank you!
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Download button is unresponsive when trying to download password-protected files from the website
My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by design?
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"This didn't work for some reason" error, when trying to access a shared folder.
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How can I edit my Microsoft Excel files directly from the desktop app and not the website?
Hello, I am having quite the frustrating issue with my dropbox excel files not displaying on my firefox downloads. They are opening, but seemingly NOT from my desktop app, but rather the dropbox.com website, even though I have the correct folders all linked to my computer. The excel files from my dropbox app was always set…
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Permanently delete option does not show anywhere
I have trawled all the articles here and read the Help article from April 2025. I can't beleive a major cloud provider cannot make something as simple as permanently delete...simple. In most articles it says "click deleted items in left sidebar" but this does not exist If I click on a folder I do not get any option to…
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Dropbox isn't allowing me to view or share files on the mobile app/website.
Both on phone app and the website. They show for a second and then say "something went wrong our end" with a dart board graphic? I also can't copy the link to a file from the right click menu or share any files? This is incredibly annoying as I need to send a folder. Thanks for the help.
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"Upload failed. Please try again" error when uploading files on the website
Upload failed. Please try again Has been happening for the last 2 weeks. I'm using Safari. I'm on the basic plan, used just over 463MB. The files I'm trying to upload are pdf and csv files, 20-60MB in size from my MacBook, definitely local files, not on GWS etc.
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'Empty Files Cannot Be Uploaded', but the files aren't empty
Help please! I am uploading a folder from the company server and getting "empty files cannot be uploaded" errors for a handful of them. They are not empty and I can open and view the files on my computer to confirm (all PDFs). I tried copying the folder to my desktop and got even more errors. I did clear the browser data,…
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I was uploading files from my external drive to the Dropbox website, and they're all missing.
I have been uploading files/folders to my new Dropbox account and have an external hard drive that I've been uploading to Dropbox. I've been doing it slowly, one folder at a time or several files at a time. Yesterday I attempted to upload a file with lots of videos - this was a Photography class with video lessons. It…
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Dropbox is freezing and one photo flashing
I created a folder with several photos. One is flashing. I cant delete it. Anything I now do results in a message system unresponsive- wait or reload. Waiting doesnt resolve it. I cant delete the flashing photo or the entire folder. Nor create a new folder. I am using the web application. I tried with Chrome (Version…
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Persistent issue: upload speeds are incredibly slow for years
Dropbox upload speeds are incredibly slow. Issue persists for years. Dropbox mods shut down discussions I have seen complaints from many people that Dropbox upload speeds are incredibly slow. Often less than 50 kBps. I have experienced this issue intermittently for years, but over the past 3 months it has become a daily…
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The Dropbox website is glitching and freezing
Over a month ago I uploaded some files to share with a client and since then some time after, the website seems to be glitching and the files show as a flashing on the screen and I can't get the site to work after I click on share or anything else and freezing starts. This is still going on and I have installed 3 different…
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Pre-existing online Dropbox files won't sync to new Dropbox desktop folder
I have recently installed the Dropbox application to my computer, and when I add or delete or rename files on my computer, it updates online and vice versa. However, none of the files that I have always had in the online Dropbox are appearing in the computer Dropbox folder. Do I get all those files down into the desktop…
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Full video not downloading, only part of it.
Not really sure what is going on... I have tried downloading multiple different video files that are on a shared dropbox, but the full video does not download. It says on my computer that the video is the full length, etc. but it only downloads up to about 20minutes max (usually a max of 5-7GB). (I am using a chrome…
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Files are missing from my account online but I see them in my local Dropbox folder
When I open my Dropboxfolder by logging in on dropbox.com, I lack content if I compare it wit what I see if I open my desktop folder which has more content/folders and reflect what would expect to see. Is it a username issue? Does anyone have a tip of where to start searching?
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Wix Dropbox App going end of life?
Good afternoon, It would appear that Wix has chosen to drop the Dropbox App that allows visibility/access to specific Dropbox folders directly from a Wix site. Are there any alternatives that anyone is aware of that could support a real-time peering between a Wix website and a specific Dropbox folder to upload and download…
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Is there a way for users to upload photos to my account directly from their devices?
Hi everyone! I need to integrate a web widget into a website so that users can upload their photos. Dropbox have such a widget or do I need to look for a third-party solution to integrate with your storage?
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Page isn't loading when opening a file in "Excel for the web" on Safari
Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly. I'm trying to open it…