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Dropbox keeps indexing after installation
Hello, I am using Mac OS Sonoma 14.1. I installed Dropbox app on my completely clean computer, logged in, and chose the folders to sync. Then it kept syncing for a long time with no progress. I supposed it might have been be too many files, so then I chose one folder with 1GB. Nothing changed, the folders don't even show…
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The computers of all team members are not syncing
My entire team dropbox is not syncing for any of the members. After restarting all remote users machines the problem still exists. Any issues with dropbox? im stuck as to know how to resolve this.
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Online backup not working
I've chosen 3 folders for online backup, and set my preferences to automatic backups, once per day. I can see the folders online, and they contain all the files from the original upload. However, the automatic daily incremental backup does not work. It gets stuck at 99% and says it's updating 3 files. This message…
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Can I get back to the old Dropbox website interface?
I was out on leave for three months, and it seems the format has changed, and the way I used to add flies to different folders is no longer as easy as it use to be. Is there a way to go back to the classic format?
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How do I download my data?
How can I download my data from the dropbox completely and then delete my account? do I need to contact support?
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Help - Issue of uploading photos downloaded to dropbox to nas
Hello, everyone. I'm a Korean user. I'm sorry. I don't know English, so I use a translator, so sentences can be awkward. If you save photos taken with your iPhone 12 to your PC via drop box auto sync, they look normal on your local PC, but if you upload them to Synology NAS, they will corrupt your files. When I upload a…
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Dropbox removed "Save hard drive space automatically"
I thought "smart sync" was so that Dropbox automatically makes files I haven't used in a while online only. I don't see a smart sync option on my M1 Mac (macOS Monterey 12.1), but I have "Make online-only" and "Make available offline" when I right click on a file. But I don't seem to have a smart sync option enabled…
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shared folder will not sync after switch to new computer
Shared folders I moved my client to a new computer, and now none of the folders he shared are syncing correctly.
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Syncing all Gallery-folders to 'Camera Uploads'
Hi, On my Android smartphone I'd like to backup the folders of my gallery to Dropbox. This works fine, by using the Dropbox-app on my smarthpone. On my smartphone I've created dozens of folders to organise my photos. The problem is that Dropbox copies all the images of every folder to only one big folder named 'Camera…
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only 2 of the 3 devices are syncing
I have been using Dropbox with 3 devices (desktop, notebook, phone) for about 8 months without any problems. As of last week, my desktop stopped sending and receiving files from the other 2 devices. My other 2 devices still sync with each other without any problems, which matches what is on the web. My desktop uses Windows…
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Folders and files not showing on my other devices.
Hi, my files are not showing on my other devices. On my desktop computer, I have a shortcut to my dropbox. I have 30 folders showing in one main folder. When I go to the online folder only one file shows. Please help me figure out how to have them sync to all of my devices? Thank you.
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Uploading Photos to Website keeps EXIF Data for .MOV, .HEIC, .MP4, but not for .PNG or .JPG
I had my son's iPhone backing up photos automatically to Google Photos and he ran out of space. I now have his phone backing up to Dropbox where I have a lot more storage. I'm trying to port much of his photo library over from Google Photos to Dropbox photos. I have not found a more reliable way to do this than to download…
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How to redirect back to website after document upload
how to redirect back to website after document upload?
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Selective sync folders (MacOS) and how to change the settings.
Hi! I just downloaded Dropbox on my new computer. I'm used to seeing an exact copy of all my Dropbox files but this time around it forced me to choose which folders I wanted to have downloaded on my computer. I chose one but I cannot figure out how to update my settings to show all folders. Ideally, I'd like to see all…
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Frozen upload screen when using my mobile.
On Samsung Android phone, when selecting a picture, "Share with Dropbox" with Add, the next screen that does the actual upload is frozen and will not upload. Why is it frozen? I think the only to fix this is to cycle power on the phone. Sometimes the upload works, sometimes not How else can I free up this screen? Thanks,…
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Why won't old photos sync via the mobile app in camera uploads?
Why won't old photos show up in my "camera uploads" folder? I just turned on the camera uploads setting and selected "all photos" Nothing is loading into the folder, is there something else i need to do? Thanks
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How do I transfer files to a new account via IOS devices?
DB makes it difficult to transfer files to new account and delete former acct. 2 different identifying Email addresses.
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Get email address of requested file submission
Display the email address of the person that uploaded a requested file. Right now not even in the notification email I get that information. It‘s a missed opportunity, because they need to type in their email anyway.
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Desktop file on Mac not syncing with Dropbox.com. Shows "Waiting to sync"
I have a Mac Powerbook with Ventura on it. And since a recent Dropbox update which placed the Dropbox folder in a different place on the Finder, I have been having erratic problems with files not sycing. I record Zoom sessions and then send the Dropbox link to participants. And in the past year it has worked seamlessly.…
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Refuses to preserve correct creation date
I have tried to upload files without losing the original creation date on this main account(which I have a 2TB subscription on), and on a new non-subscription account that I created on a device I’ve never used this account on (to see if it was only this account). Neither will preserve the original creation dates. I have my…
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Why are my devices not syncing?
My phone, laptop and desktop have suddenly stopped syncing. I can still access everything on dropbox.com, but i need my work to sync between all three of my devices and I'm not sure why all of a sudden it just quit doing so. Any advice?
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How can I upload files through Internet?
Greetings, When I chose some piles to upload through dropbox applications, It is already taken from my phone storage, not from dropbox Internet storage, What is the reason? I want to save my files through Internet, not through my phone storage.
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Two-Way Sync Option for "Camera Uploads" Folder
Please release a "Two-Way Sync" toggle option for the "Camera Uploads" folder. This "Camera Uploads" folder would actually be a valuable feature if this option were enabled. Currently, the folder is a one-way sync, which simply creates more work for us users - if we use the feature as is, we have to clean out photos twice…
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Shared Excel file doesn't get updated
We use shared Dropbox access. I accessed a shared Excel file online (web browser not app) and made some changes to it. Now the other person (original owner) cannot see the updated info. Can someone help?
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Online-only docs not appearing in file explorer
Hi all, I just set up a new PC and logged into dropbox. The only content I needed immediately (and therefore set to local instead of online-only) was one folder. The rest simply do not appear in my File Explorer. On all other devices previously, all documents appeared (after a long syncing process) but stayed online-only…
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Need recommendation for advising team on local syncing best practices
We will be doing a very large reorganization of our Dropbox - making new structures in folders, moving files, and archiving unneeded stuff. In terms of offering the team guidance on re-syncing only needed items and disposing of the "old", is it as simple as requesting they trash their entire local folders and starting…
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Photo uploads dates from iphone are off by 20+ years
I hit the dropbox backup this morning on my Iphone12 pro and the photos are backing up, but the dates are way off (January 2043/ March 2025 and February 2025), plus the photos with these dates are from 2000-2002. Any ideas why this is happening?
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Dropbox app has to re-sync team folder
Hello all, one of my users is experiencing this error "dropbox has encountered problems joining (team folder) and will have to re-sync your files". it then asks if they want to move it to (Team Name) old folder. Other users in the team can still access the data from their desktop app and website. the Team folder in this…
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Why is syncing slow after reorganizing documents?
I was trying to upload 125 low res images into a folder and while uploading those, I thought about reorganizing some old documents. These old docs were already uploaded and the only thing I changed was a folder within its main folder. I didn't add or delete anything. After reorganizing that old documents, Dropbox app…
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Displaying all non-synced folders along with synced folders
I would like to view all my desktop folders, even those that are not synced in dropbox. I know this is possible, because my previous Mac allowed this, and the "online only" folders were indicated as such. My new Mac is showing only those selectively synched. How do we display all the folders, including un-synced? Thank you.