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Can't access files after online only and revert
Windows 11 PC Hi - I chose "Make online-only" for all files backed up on Dropbox. Realized this was the wrong thing to do as it slowed everything way down. I since clicked and chose "Make available offline". Now i cannot open any files on my PC at all. Error message: "Cannot open the file 'xyz' because the file format or…
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I need some Team folders to be accessible through a shared link, but shows as "parent".
I work for an agency and we need to share specific folders within an artist folder, and those folders need to be accesible by link and view only for external accounts. We have tried to change all settings but unfortunately nothing is helping until now. If I change the settings of this specific folder and refresh, it will…
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Migrating Dropbox Accounts to New Computer
Hi. I have 2 large Dropbox Accounts, Personal and Professional Team, where I am Administrator on Macbook Air 500GB. I installed the new OS 12.1 Monterey and had my Laptop with Dropbox's backed up (Many Folders with SMART SYNC Online Only to save Hard Disc space, Many Folders Stored Local on my Hard Drive. When looking for…
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Can files on demand be set just for individual folders?
I have this one folder I want to be on demand, where the files are only downloaded when I access them, but the rest of the files/folders I want to always be available and stored on my disk. I don't have drop box setup but I am considering switching over from onedrive where its all or nothing. You can't customize down to an…
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Files Not Downloading With Double Click
Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer. ' However, from the dropbox finder window, I need to right click on change smart sync from online only to local to open a…
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stop email synchronization
How to stop emails from syncing on Dropbox?
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Are my photos private on here?
Are my photos private on here
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Getting Dropbox to work off a new laptop. Red X icons.
I recently bought a new laptop. I migrated, at least I thought, my files from my old PC to my new HP laptop (Windows 11). The problem is I see folders on my new laptop with a red X beside them. Other folders are fine with a green check. What happened? Also how do I get Dropbox to start synching off my new HP laptop?
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I cannot get my Dropbox to download all my files to my Mac. I tried all I could
I cannot get all my Dropbox files to be downloaded. The selected folders and files show up after updating the preference. But the files have zero bytes. What am I doing wrong? Thanks.
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DBox on my Mac is with one email - and just discovered my laptop DBox has my old account linked.
So I took advantage of the Black Friday annual 2TB plan using my new email and on my desktop I set up my folder structure and began populating it with files. Just launched my laptop and my Finder window shows a Dropbox that's from my old email. As a result I am not seeing anything I want to use from the new 2TB account…
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Can't see offline folders & subfolders on Windows laptop
I setup Dropbox on a 2nd Windows laptop and chose only those folders I wanted locally on that laptop. That worked great. The trouble is I am unable to see even the names of the folders and subfolders I left online. Ideally, I would like to see those placeholders so I can access them without having to go to the website.…
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Files automatically shifting to cloud only
Greetings, Many of my files keep automatically shifting to an online only setting. I've re-downloaded them and then a few days later they are only in the cloud again. I've been using Dropbox since 2012 and just started having this (very frustrating) issue. (And I've only used 5.1 % of my 2 TB space) Thank you
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If I can create unlimited folders & sub folders, why is there a pathway limit of 260 characters?
I’ve been using dropbox pretty much since it launched, and 2023 is the first time i’ve started to encounter this issue of pathway characters being too long. I have always used dropbox as an extension of the way I think, which is to have my work set out in easy to identify folders, and sub folders. I’ve never had this…
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How can I sync a specific folder to my Dropbox account?
I don't know if I'm missing something in plain sight, but what I want to do is select a folder on my Mac to sync onto Dropbox. What I don't want, is to selective sync that folder and then not see the other items that were in my Dropbox folder previously. I found on the web how to go that route which isn't really what I'm…
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“manage hard drive space" feature missing from Plus account
Is the "manage hard drive space" feature available for only certain accounts? I have DB Plus for my personal files and can't access the tool, but I CAN access the tool when switching to my work account that's on an advanced plan. Currently running this beta build + would loooove being able to access that feature. TY!
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Office version 2021 and 2016 can't edit file.
I facing an issue once other colleague share the file using office 2021 standard. I am using office 2016 and cannot edit the file. But the colleague set the permission for edit and view already. Is it my office need to upgrade to version 2021?Anyone experience with this.
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How to Upload Huge Amount Data such as 20TB?
Firstly I have an unlimited storage account on Dropbox. Secondly, I have 20TB of data in three separate harddisk (2 internal, 1 external HDD) . Now I want to upload all 20TB files. How can I upload the 20TB files in an easy and organized way?
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Cannot access my desktop
Hi! I have a mac. One day I came on and all my desktop icons disapeered. Once I went to finder>desktop it said that I no longer had permission to access this. After lengthly conversations with Apple- they said that this was due to a third party cloud service such as google drive or dropbox. Upon some investigation I saw…
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Folders appearing on dropbox app but files are missing.
Hi, I have folders and files being shared with me but on my drop box app only the folders appear. Syncing is up to date, in selective sync all available folders are selected (no option for those files), the files are named correctly and other members of my team are able to see them. I have uninstalled and reinstalled, the…
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How to free up space with online and offline file options
Storing and saving your files is important, and making sure your files are available where you need them can help with that. So, let’s figure out if you need to have your files available online or offline. Why should I make my Dropbox files available offline? Whatever device you’re using with Dropbox, whether it’s a…
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Backing up 2 phones and linking them. Do I need a Family plan?
Currently I have the Dropbox Plus Plan and have my iPhone automatically uploading all my photos. I want to start backing up my wife’s phone as well. Do I just download the app on her phone and link it to the account? Or do I need to get the Family Plan to have both of our phone upload automatically?
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My client uploaded documents but I can't see them
My client has uploaded documents to a box we are both on. She can see them but I can't. I can see the old ones but not the ones she did over the weekend. Is there any way to resolve this?
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Uploading a video from iPhone iPhoto and renaming before I send it.
Hello, I am new to Dropbox so please bear with me. I have been given an agent's Dropbox link for me to upload two videos to. They are in my Photos app on my iPhone. I can upload them but I need to name them - i can’t seem to name them in the Photos app so is there a way I can rename them after uploading to Dropbox but…
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"Not enough free disk space" But I have 4TB available on my Mac.
Hello!! I'm using Dropbox for work, and for the last few months I've been trying to download multiple video files we have in our Dropbox to be available offline, however, Dropbox is constantly telling me I don't have enough disk space, when I do. As you can see in the screenshots, I have 4TB available on my hard drive. The…
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Can I select files for Dropbox NOT to sync?
Dropbox syncs my photos on my HP Envy and it takes up too much storage. Can I select for it to not to sync photos without deleting my photos folder?
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Desktop App stuck on "Updating Dropbox account..."
Hello, I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that didn't work. Can someone help me with this, please? Thanks, Aimee screenshot of message from windows app
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How can I upload files to a shared folder without my account filling up the space it has?
How can I upload files to a shared folder without my account filling up the space it has?
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Dropbox sync stuck at 10846 files for two weeks.
My dropbox sync is stuck at 10846 files for two weeks on my Windows 10 computer. I have already tried the obvious solutions suggested here including disabling syncing and reenabling it and reinstalling the dropbox app. I have had similar issues occasionally and have found that renaming/deleting certain problematic files…
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"waiting for bolt.dropbox.com" message and I cannot download my photos to use?
I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I am on a Macbook Pro and am using Chrome for my internet connection. Please be specific with any suggestions on what I can do?
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Dropbox sharing not visible on Finder nor the green synced icons on Sonoma for Mac
Help please! I can not for the life of me get the sync icons back, nor the right-click Dropbox options that I used to have last week. I have deleted, re-installed, reset and tried numerous other things. Can I send a log? How do I even do this? Thanks in advance!