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Camera roll upload not distinguishing shared or personal iCloud libraries
Hi, Wondered if anyone had found a solution to an issue with camera uploads. I have an iPhone with a camera roll that includes both my personal library and a shared iCloud photo library with someone else's images in it. The automatic upload feature with Dropbox tries to upload both libraries (even if I select to view only…
How to ignore/exclude parent.lock file?
Hi, I'm using Dropbox desktop v186.4.6207 on Windows 11. I keep my Thunderbird mail on Dropbox, which works fine, usually. It can never sync the file 'parent.lock' as this is in use by Thunderbird to prevent corruption of data if I tried to open the email program on two computers, simultaneously. Recently a problem has…
error 0x80004002
I've used dropbox for years but today it is a mess. Sent images from my android phone to desktop but they only show up on the webpage not in my library so I can't upload them to a selling website. Tried downloading, installing, updating. Installations seemed to be working but then stopped and now I keep getting the error…
Scanned Document as PDF just does not upload on Android App (Samsung smartphone)
Dropbox Pro user here. I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder. The upload progresses really quickly all the way until 100% (no network issues here, using Wi-Fi), but it gets stuck "Sending..." at 100% and just never finishes the upload. I confirm that I can…
Dropbox automatically adding my name to files
Does anyone know why Dropbox is automatically adding my name to files that I upload when I get a request for upload? Is there anyway to prevent this? Thank you!
How can I stop Dropbox from automatically uploading photos?
Before I had Dropbox on my PC I had a really good utility for downloading photos. Dropbox decided, without my knowledge or approval, to automatically download photos to Dropbox rather than via my preferred (frankly better) utility. How can I change the settings to revert to my desired previous method. I tried the Dropbox…
Dropbox keeps indexing after installation
Hello, I am using Mac OS Sonoma 14.1. I installed Dropbox app on my completely clean computer, logged in, and chose the folders to sync. Then it kept syncing for a long time with no progress. I supposed it might have been be too many files, so then I chose one folder with 1GB. Nothing changed, the folders don't even show…
The computers of all team members are not syncing
My entire team dropbox is not syncing for any of the members. After restarting all remote users machines the problem still exists. Any issues with dropbox? im stuck as to know how to resolve this.
Online backup not working
I've chosen 3 folders for online backup, and set my preferences to automatic backups, once per day. I can see the folders online, and they contain all the files from the original upload. However, the automatic daily incremental backup does not work. It gets stuck at 99% and says it's updating 3 files. This message…
Can I get back to the old Dropbox website interface?
I was out on leave for three months, and it seems the format has changed, and the way I used to add flies to different folders is no longer as easy as it use to be. Is there a way to go back to the classic format?
How do I download my data?
How can I download my data from the dropbox completely and then delete my account? do I need to contact support?
Help - Issue of uploading photos downloaded to dropbox to nas
Hello, everyone. I'm a Korean user. I'm sorry. I don't know English, so I use a translator, so sentences can be awkward. If you save photos taken with your iPhone 12 to your PC via drop box auto sync, they look normal on your local PC, but if you upload them to Synology NAS, they will corrupt your files. When I upload a…
Dropbox removed "Save hard drive space automatically"
I thought "smart sync" was so that Dropbox automatically makes files I haven't used in a while online only. I don't see a smart sync option on my M1 Mac (macOS Monterey 12.1), but I have "Make online-only" and "Make available offline" when I right click on a file. But I don't seem to have a smart sync option enabled…
shared folder will not sync after switch to new computer
Shared folders I moved my client to a new computer, and now none of the folders he shared are syncing correctly.
Syncing all Gallery-folders to 'Camera Uploads'
Hi, On my Android smartphone I'd like to backup the folders of my gallery to Dropbox. This works fine, by using the Dropbox-app on my smarthpone. On my smartphone I've created dozens of folders to organise my photos. The problem is that Dropbox copies all the images of every folder to only one big folder named 'Camera…
only 2 of the 3 devices are syncing
I have been using Dropbox with 3 devices (desktop, notebook, phone) for about 8 months without any problems. As of last week, my desktop stopped sending and receiving files from the other 2 devices. My other 2 devices still sync with each other without any problems, which matches what is on the web. My desktop uses Windows…
Folders and files not showing on my other devices.
Hi, my files are not showing on my other devices. On my desktop computer, I have a shortcut to my dropbox. I have 30 folders showing in one main folder. When I go to the online folder only one file shows. Please help me figure out how to have them sync to all of my devices? Thank you.
Uploading Photos to Website keeps EXIF Data for .MOV, .HEIC, .MP4, but not for .PNG or .JPG
I had my son's iPhone backing up photos automatically to Google Photos and he ran out of space. I now have his phone backing up to Dropbox where I have a lot more storage. I'm trying to port much of his photo library over from Google Photos to Dropbox photos. I have not found a more reliable way to do this than to download…
How to redirect back to website after document upload
how to redirect back to website after document upload?
Selective sync folders (MacOS) and how to change the settings.
Hi! I just downloaded Dropbox on my new computer. I'm used to seeing an exact copy of all my Dropbox files but this time around it forced me to choose which folders I wanted to have downloaded on my computer. I chose one but I cannot figure out how to update my settings to show all folders. Ideally, I'd like to see all…
Frozen upload screen when using my mobile.
On Samsung Android phone, when selecting a picture, "Share with Dropbox" with Add, the next screen that does the actual upload is frozen and will not upload. Why is it frozen? I think the only to fix this is to cycle power on the phone. Sometimes the upload works, sometimes not How else can I free up this screen? Thanks,…
Why won't old photos sync via the mobile app in camera uploads?
Why won't old photos show up in my "camera uploads" folder? I just turned on the camera uploads setting and selected "all photos" Nothing is loading into the folder, is there something else i need to do? Thanks
How do I transfer files to a new account via IOS devices?
DB makes it difficult to transfer files to new account and delete former acct. 2 different identifying Email addresses.
Get email address of requested file submission
Display the email address of the person that uploaded a requested file. Right now not even in the notification email I get that information. It‘s a missed opportunity, because they need to type in their email anyway.
Desktop file on Mac not syncing with Dropbox.com. Shows "Waiting to sync"
I have a Mac Powerbook with Ventura on it. And since a recent Dropbox update which placed the Dropbox folder in a different place on the Finder, I have been having erratic problems with files not sycing. I record Zoom sessions and then send the Dropbox link to participants. And in the past year it has worked seamlessly.…
Refuses to preserve correct creation date
I have tried to upload files without losing the original creation date on this main account(which I have a 2TB subscription on), and on a new non-subscription account that I created on a device I’ve never used this account on (to see if it was only this account). Neither will preserve the original creation dates. I have my…
Why are my devices not syncing?
My phone, laptop and desktop have suddenly stopped syncing. I can still access everything on dropbox.com, but i need my work to sync between all three of my devices and I'm not sure why all of a sudden it just quit doing so. Any advice?
How can I upload files through Internet?
Greetings, When I chose some piles to upload through dropbox applications, It is already taken from my phone storage, not from dropbox Internet storage, What is the reason? I want to save my files through Internet, not through my phone storage.
Two-Way Sync Option for "Camera Uploads" Folder
Please release a "Two-Way Sync" toggle option for the "Camera Uploads" folder. This "Camera Uploads" folder would actually be a valuable feature if this option were enabled. Currently, the folder is a one-way sync, which simply creates more work for us users - if we use the feature as is, we have to clean out photos twice…
Shared Excel file doesn't get updated
We use shared Dropbox access. I accessed a shared Excel file online (web browser not app) and made some changes to it. Now the other person (original owner) cannot see the updated info. Can someone help?

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