Sync

"Unable to upload icon" error message. What does it mean?
Every time I go to upload a folder to Dropbox, I get this message "Unable to upload icon". And then I choose "Skip this file". Once everything is uploaded, all the files seem to be there, so I can't tell what it was talking about. There doesn't seem to be any rhyme or reason to this. Can anybody help me? What does this…
Linking subfolder with Dropbox
Linking subfolder with Dropbox I have a subfolder in Documents, which content I would like to be automatically updated to a subfolder in my Dropbox. (adding and removing documents and updating documents) Access with W&R permissions to my Dropbox has been given to 4 persons. Can their input/contribution also be updated to…
Files aren't downloading as available offline
Hi, I have recently purchased a new PC, and on downloading the Dropbox installer and running it I no longer have the option that was there before of having everything offline. I un-installed and re-installed several times, but the option was just not there, so Dropbox synced everything as online only. I have since right…
Block-level sync for VeraCrypt not working post 83.4.152 update
Greetings all, After DB auto-updated to 83.4.152, I noticed that the block-level syncing doesn't seem to be detecting changes anymore for my VeraCrypt container. Before the update, everytime I dismount my VC encrypted container, DB will index the file and compare the deltas at the block-level -- syncing the block-level…
Dropbox Camera Uploads not syncing to new MacBook
I have a new MacBook Air. I use dropbox as my primary folder and access it both from my desktop mac and my Air. I realized that Camera uploads are not working on my MacBook Air, just on my desktop. I am so confused because I would think they were the same folder. How do I get it to sync? I'm about to be on the road a lot…
Indexing stuck in the same number of files for days
I have tried everything in this list: https://help.dropbox.com/sync/files-not-syncing?utm_source=sup&utm_content=chatbot#check-sync and paused sync and resumed, restarted reinstalled - same number of files! what else shall I do??
M1 Mac slow sync, weird sync!?
Hi, I use Dropbox on Android 13, Windows11 23H2 and MacOS Ventura 13.5.1 I edit some excel file on daily basis, it syncs flawlessly and instantly on Windows and Android(S23), however on Macbook M1 it gets weird, the file in App shows synced but when opened it shows an old copy..I tried editing a file on Mac itself and…
VDI sync isses with Dropbox
We have recently implemented VDI in our organization and setup Dropbox on my instance for use. When I sync'd my files and folders the names of them sync'd over but the files themselves did not sync. The Dropbox sync notifications says there are no issues and that files are up to date. I see my folders/files in File…
v172.4.7555 stuck syncing (MacOS)
Hi, Using the latest version of the app (v172.4.7555) on MacOS (Ventura), the icon is continually showing syncing when waking up from sleep. Stopping and restarting the App makes no difference to the behaviour, only a full restart. I know files have been added and they are on smart-sync because of the cloud icon, but…
I can't sign in to Dropbox Windows 10 app
I downloaded the Desktop app, but it doesn't allow me to sign in. I click the Sign in button, but nothing happens. I can sign in to dropbox.com in a browser, however. I'd be glad of any advice.
Ventura - Uploads via Safari stalled
I access my Dropbox files via Safari (Mac), not via the Desktop App. When I was running Mojave I could upload 40 GB .zip files with no problem. Since updating from Mojave to Ventura the upload of even a 10 GB .zip stalls out with this message: "You seem to be having internet issues. Hang tight and we'll resume your upload…
Mass deletion of pictures - is it possible?
My PC seems to sync everything to Dropbox - its caused my storage to fill up with loads of thumbnails from various apps I use. There's currently 1,700 thumbnails stored which I need to get rid of. These all synched in March this year so I can hilight the month button and try and delete all. This is when Dropbox says its…
Moving Pics/Videos from Dropbox "Camera Uploads" to iCloud Photos
Overs the years I've used Dropbox to backup my pictures and videos. However I recently got a new iPhone, and I want to move all my photos/videos back onto my iPhone. From what I can tell, the best way to do this is using iCloud Photos. But I now see that Dropbox have converted most of my photos into .jpeg and most videos…
How to Sync Two Business Accounts on the Same Computer
Requires two local users to be configured on the computer * While logged in to the first local user, log in to business account #1 on the Dropbox app. Choose a shared location for the files to sync to. * Log in to the second local user, then log in to business account #2 on the Dropbox app. Choose the same root folder for…
synchronization button for online and offline synchronization
Hello, the synchronization button for online and offline synchronization in the context menu disappeared when right-clicked. How can they be restored?
Photo backup on iPhone isn’t working - alternating between files
I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1 I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been uploaded. I followed the instructions mentioned here…
Dropbox syncing 28 files forever
Dropbox is syncing 28 files forever. How do I know wich files are these? How can I solve this problem?
Notification for share folders
Regarding Shared folder, if the recipient has set the system to notify them every time there is a change in the content of the Dropbox account, will they receive an immediate notification and see the file titles once I upload and immediately delete them? If they do, will the notification they receive only display the name…
My WhatsApp photos/videos aren't added to Dropbox automatically.
Photos and videos sent to me in Whatsapp are automatically appearing in my Gallery (on Huawei P30) but are not then syncing to Dropbox. Not sure how long this has been happening. I'm sure they used to sync along with my other photos and videos but have only just noticed so now am missing lots of photos from friends and…
The desktop app on Window explorer doesn't seem to be aligned with my account online.
Hi, I can't seem to get File Explorer to sync. It used to sync automatically but now it is not. I've logged onto the Dropbox page and tried to download the app and that doesn't seem to do anything. I have created a folder on drop box app for my upcoming holidays called "2022 Trip." When I log onto my computer (using…
Dropbox Backup shows external drive not plugged in even though it is
I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged with lots of buttons now greyed out. This has the disadvantage of not allowing me to adjust the folders I would like to back…
How to make my documents look the same on all devices
Hi, I create and edit (mostly long, detailed lists) from my home PC that I refer to on my smartphone and other PC's when traveling. They are useable, but don't transfer to the other devices exactly the same. Is there a way to fix this? Also, can you edit from other devices? I haven't figured out a way how yet. Appreciate…
How to stop Dropbox syncing entirely?
Hello. My query is stopping syncing all together. All the information online is directed to specific objects/folders syncing or selective syncing. I am in need of catholic syncing stoppage to organize my disk. How can I do that? P.S of course want all the files intact
Email that's connected to Dropbox folder and uploads content there.
I would like to know if I am able to set up a client folder on our Dropbox profile, whereby an email link can be provided/generated specifically for that folder, whereby if the client emails any supporting documentation to that applicable email address, the content shall automatically be loaded under the applicable folder.…
Shared File with user, they upload files and file names change
We shared a folder with a user outside our organization and gave them permission to edit, upload, etc. When they upload files, it changes all of the file names and makes them very hard to work with. Then someone on our team has to open each document to find out what it is and re-label it. I checked to see if there were any…
Available Offline Expiry
I am using Dropbox for Windows. I typically have all my files online-only, but when I am using some of them, I like to download the folder that they are in. I download it by using the 'Make Available Offline' feature. I don't want these files to stick around indefinitely. If I don't access these files for a while, will…
Online-only files won't open
My setup is: Windows 11 22H2, Dropbox v175.4.5569, no third-party antivirus or firewall I have my DropBox folder shared to a couple of different computers, most of these work fine and have done for years, however I have recently started having problems with my new laptop. The issue is that files that are currently online…
Smart Sync has disappeared from context menu
In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this? I have tried all of the solutions that I can find throughout this community to no avail. - Deleting the cache files - Uninstalling and reinstalling (Including a restart of the…
Changing a file to online only does not work. Nothing happens.
Hey! I've had a problem few weeks now. Even I've tried to put almost everything online only -mode, nothing happens in the hard drive storage. Any ideas what could be wrong? Last month everything worked like a charm. Thanks!
Cancel an online-only file download (as it is happening)
Hi Folks, Well this is odd. If you have a large online-only file and you (double-)click it to access it in Windows Explorer, Dropbox starts downloading it (syncing it). So far so good. But what if I want to cancel that sync? The only button I see here is "Sync next" (which, incidentally, does absolutely nothing, the file…

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