Sync

Online-only docs not appearing in file explorer
Hi all, I just set up a new PC and logged into dropbox. The only content I needed immediately (and therefore set to local instead of online-only) was one folder. The rest simply do not appear in my File Explorer. On all other devices previously, all documents appeared (after a long syncing process) but stayed online-only…
Need recommendation for advising team on local syncing best practices
We will be doing a very large reorganization of our Dropbox - making new structures in folders, moving files, and archiving unneeded stuff. In terms of offering the team guidance on re-syncing only needed items and disposing of the "old", is it as simple as requesting they trash their entire local folders and starting…
Photo uploads dates from iphone are off by 20+ years
I hit the dropbox backup this morning on my Iphone12 pro and the photos are backing up, but the dates are way off (January 2043/ March 2025 and February 2025), plus the photos with these dates are from 2000-2002. Any ideas why this is happening?
Dropbox app has to re-sync team folder
Hello all, one of my users is experiencing this error "dropbox has encountered problems joining (team folder) and will have to re-sync your files". it then asks if they want to move it to (Team Name) old folder. Other users in the team can still access the data from their desktop app and website. the Team folder in this…
Why is syncing slow after reorganizing documents?
I was trying to upload 125 low res images into a folder and while uploading those, I thought about reorganizing some old documents. These old docs were already uploaded and the only thing I changed was a folder within its main folder. I didn't add or delete anything. After reorganizing that old documents, Dropbox app…
Displaying all non-synced folders along with synced folders
I would like to view all my desktop folders, even those that are not synced in dropbox. I know this is possible, because my previous Mac allowed this, and the "online only" folders were indicated as such. My new Mac is showing only those selectively synched. How do we display all the folders, including un-synced? Thank you.
Don't have an option to 'Make folders available offline'
Following a recent update, folders are now only available online and have lost the ability to select offline. This used to be possible by right clicking on the Dropbox folder on my PC or an individual folder within Dropbox itself...now the only options are Share/Send for signature/View on Dropbox.com/Send a copy/Copy…
I unlinked-relinked after syncing was stuck, but now my files won't update online
* Drop box was stuck on indexing for about 4 weeks * Because of this my laptop had not synched or backed up for about 4 weeks * To fix this i read that i could manually downloaded drop box update, this did not work. * Then i tried logging out and in again. This worked..... Kind of. * Drop box started synching again but i…
Can't clear sync queue which is blocking all other syncs
My Dropbox account on my work Windows 10 laptop has stopped working. this seems to be because it's stuck trying to sync a file that no longer exists: It's been doing this for days. Those 8 files are just blocked - they won't update, because I can't make Dropbox forget the non-existent file. I've tried recreating the exact…
Syncing my desktop using Dropbox Backup has changed, why?
Hi I'm a Mac user and I need to sync the files on my desktop so that I can access them using the dropbox app from other devices. - Previously achieved this using symlinks, until that stopped working. - Most recently, I've been using the Dropbox Backup feature to achieve this (even though it caused lots of other issues to…
Files not syncing to my offline folders.
Hello, I have just upgraded to a Business Teams account and uninstalled/reinstalled Dropbox, and now my files don't appear to be syncing. They are all available online, but not all are available on my PC Windows 10. I haven't had this issue prior to updating my account. When I click on the Dropbox icon there aren't any…
Files and folders not syncing across and within devices
I am using Dropbox basic (only 5.2% of space used) on version 53.4.67. I have it installed for two users on the same desktop PC and also on an iPad. I have had to change the PC recently, so I have re-installed DB on this new PC. On my main account, I have unlinked the old PC (which no longer exists). As both users on the…
Issues with online only files/folders
I had a problem where my (Windows desktop) dropbox was stuck syncing 43 files for 2 days meaning nothing else was synced up or down during. On another thread I found the suggestion to sign out and sign in again. Which I did. And that did fix that problem. But I was left with a different problem. I now cannot automatically…
folder of JPEGs created for PDF?
I uploaded some PDFs to a shared folder for a few collaborators to view. A few days and some activity later, I noticed that for some of the PDFs, a folder had been created containing page images of the PDF. What's going on with that? I can't tell which user's actions caused this, and the other users are non-technical and…
Can I save an external hard drive to Dropbox without putting them on in my Dropbox folder?
I want to store the contents of an external hard drive to my dropbox, without having to move it's contents over to my internal hard drive on a MacBook Pro. Can I do that?
Can't install dropbox
Hello developers, I am unable to install new version of dropbox. My PC is HP EliteOne 1000 G1 27-in 4K UHD AiO Before it was correctly but now it is not showing in System Tray and also not synching. I have uninstalled and reinstalled several times but not working. I have also deleted Drob box folder, but seems to be not…
Upgrading Database
My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-date. Could this be stuck or will it eventually upgrade? Any advice appreciated!
Conflicted file issues
Currently, there are approximately 10 users using Business Dropbox, and we are experiencing numerous issues. These issues include frequent creation of conflicted files, even when users are not accessing the same file. Additionally, conflicted files cannot be deleted, as they keep restoring themselves after deletion. Is…
Camera upload not working - pixel 6 update 14
Since updating to Android 14 on pixel 6 our camera uploads are not syncing automatically. We can upload manually. Setting in phone says that dropbox has permission to upload from the camera app. Same issue with 2 phones, both started having issues following being updated. Anyone else with this issue solved it? Thanks
how do I back up dropbox?
How do I back up DropBox? I cannot enable Docs and Desktop for iCloud . Please help me backup . I am using a MacBook Pro.
Upload error due security concerns, what does this mean?
Trying to upload pdf files from mobile to Dropbox using 'share' option on phone as usual, got errors saying unable to upload files due to security concerns. No problem uploading same files using web interface, but much less convenient. What securuty concerns, and how do I stop the errors?
Dropbox client lacks ability to sync folders to specific directories.
I'm hoping to switch cloud platforms this year and was considering a number of options. I am currently exploring Dropbox, but I am somewhat shocked by the desktop syncing client lacking such basic functionality. It gives me the option to sync only to a single Dropbox folder. Traditionally, in every other cloud service I…
Can I make files online only on one laptop, but available offline on another one?
My new backup laptop (Windows 10) has a tiny hard drive. Even after making several Dropbox folders online only, I still can't get Dropbox to finish syncing. And I want the files available offline on my main laptop (also Windows 10), where I need mp3 music files to be run in synch with karaoke (document) files with no…
Creating a file that clients may upload video privately without others clients being able to see it.
I would like to create a file and then create a link that I can share with multiple clients at the same time, so clients are able to upload a private video to the folder. I am wanting the folder to only be viewable by me and not the clients who upload the private video. In other words, would like to create a folder where…
How can I share a link to a file, which doesn't allow editing of photos?
I'm confused how to allow viewing only, and NOT allow editing, of photos in a Dropbox file that I've sent to various people.
Dropbox not syncing certain files
For the past few days, dropbox has not synced a few specific files on my mac. I get this when I check the status in menu bar I've cleared cache, fixed permissions, and run check disk on my mac drive and no luck. Thoughts?
How can I upload all my folders from Gmail into Dropbox?
How an I upload al my folders from Gmail into dropbox
Automating camera uploads
HI All, I'd like to minimize the number of button clicks when I take pictures. Right now I have to click Use and Save. Can i eliminate having to click those buttons. Any issues can be sorted out once the images have hit my dropbox folder. Thanks in advance, Peter
Connecting Dropbox to Samsung "My Files"
I have read that as of October 2019, Dropbox no longer supports connection to the Samsung "My Files" app. I suggest that Dropbox reconsiders this decision, because: 1. Other big companies' cloud storage services such as OneDrive and Google Disk are allowing connection to the Samsung "My Files" app. 2. Dropbox already…
Dropbox "folder" on computer, how does it work?
Not sure about the category. I have files in many folders on my computer. I want to use Dropbox as a Cloud, for storage only, occasionally for sending a video file to someone (which I've done). The free service is limiting in amount of files I can upload, so I'm thinking of purchasing a 2 or 3 TB account. 1) As you know,…

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