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I'm having syncing issues on my Intel Mac
Unable to resolve syncing issues on my Intel MacBook. Dropbox support advised turning off the beta option and a reinstall but the issue remains.
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Unsaved changes to Dropbox - Google Docs, Sheets, Slides Error
Hi there, Like a few other people, I've also encountered a frequent problem inside of Google Docs, Sheets and Slides. At some point, ik looks like Google can't connect to Dropbox anymore to correctly save document changes. This especially is annoying if you want to duplicate a file, it will duplicate an older version,…
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Dropbox is stuck on a file I deleted
The "syncing" icon has been displayed on my Dropbox icon in my Mac system bar at the top of the screen for over a week now. Curious I looked at what it was trying to sync and it was a random file. I went to Dropbox.com and manually deleted the file (the .pgn file shown below). Now it's still stuck trying to upload the file…
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Dropbox not uploading camera photos on OneUI Beta 6.0 Samsung S23+
S23+ Phone updated to OneUI Beta 6.0 last week and I lost the ability to have Dropbox autoupload camera photos. On the Dropbox settings page, a warning icon "!" is next to "Camera Uploads". Click on that line and an error pops up "To enable camera uploads, allow Dropbox to access..." with a link to settings. If i shrink…
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Uploading in browser extremely slow @ 9Mb/minute
Uploading in browser extremely slow @ 9Mb/minute. The interface is slow also as if someone hobbled Dropbox on purpose with the updated look. Why is it that companies now think they can beta test on their customers?
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Scrivener files apparently not syncing
Hi! I've been using Dropbox to sync my Scrivener files across my Macbook Pro, Mac Mini, iphone and ipad. This has been working beautifully for years. I updated Scrivener on my desktop, and now dropbox seems to not sync some of my Scrivener files. I've opened some with no problem, but others I get a cloud icon next to the…
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I can see some folders on website and phone app but not in File Explorer on laptop
Two of my shared folders are visible in Dropbox in my browser on my laptop, and in the Dropbox app on my phone, but not in File Explorer on my laptop. All of my other folders, shared or otherwise, are visible in File Explorer. I've tried uninstalling and reinstalling the Dropbox desktop app. I've also tried going to…
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How to delete files that are waiting to be synced?
I had to pause sync because there are files I dont wont sync. How do I delete those files shown as "waiting to sync"?
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Can I open and edit .pages files via the Dropbox app on my iPad Air 2?
Hi guys. I have dropbox installed on my ipad air 2. I would like to be able to edit a "pages" file on my ipad and have it automatically sync with my dropbox online and on my macbook. However, I can't find anyway to open a file in pages from dropbox on my ipad, or download and open. Does anybody know how I can do this?…
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"Your account can't be updated to the new .. shared workspace" error on desktop app
Hi all, For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says: "Your account can't be updated to the new .... shared workspace. Some files are being used by other applications: - filewatcher - Microsoft outlook - windows explorer To…
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Is it possible to have more than one addtodropbox.com address ?
Is it possible to have more than just one addtodropbox.com address ? And sort them into different folders.
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can I upload vhdx files?
My previous cloud won't allow me to upload VHDX image files. Does Dropbox allow that under the Plus package? Captain Quack.
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Dropbox upload sync is very slow
Hi, I've been using Dropbox business for years now with my current company and my previous two jobs. I'm trying to archive all my old footage and while I have 1000mbps up and down, my upload on dropbox is about 12mbps. I'm trying to upload dozens of terabytes and this is going to delay things significantly. Help!
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Can't get 100% offline status of selected files (folders) on Mac Os Ventura
Hello everyone. Al least last 3 months dropbox app won't make 100% offline the files I chosen for. It randomly make them offline and most of the files in selected folders are still online. And of course the files/folders which were not able to make offline still have ZERO size. I tried to select the files/folders and make…
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sync stuck and nothing works
Hello all, my dropbox is stuck sycning at 357 files. dropbox support keeps telling me the same thing to do over and over and wont reply my emails. they keep saying to uninstall and reinstall. I have done it several times with no luck. also have tried so many other things like signing in and out, pausing sync and resuming.…
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Backing up some photos from mobile device, not all of them.
I have a Samsung android and dropbox is backing up "some" of my photos and albums. However, my phone has several photos and albums that are not being shown or back-upped/synced. For example, I have maybe 10 albums on dropbox listed under "Samsung Gallery / DCIM" on my desktop and mobile. On the phone, I have probably 17…
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File sync failure: alerts and best practises
A few days ago, I was working on a file (some computer code) on my laptop at home which is synced to my Dropbox. I then opened the same file later on my office computer which is also synced with my Dropbox, but it did not contain the latest changes. This had me very concerned. This particular time I happened to notice the…
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Allow authorized users to access Dropbox folders
I have authorized 3 specific users to access and edit a specific dropbox folder in my 2TB Dropbox Plus account. Those users are denied access into that folder - they see the folder, but they have a message that states, "your business trial has ended, to resume uploads contact your admin" I am the admin and I have given…
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Mac Ventura: Wish to delete all DB data on HD but retain it online
Hi there New laptop, and in error I selected Sync with computer. Which is precisely what I did not want, as I only wish for my files and folders to remain online. I have now paused the sync (somehow cannot find where to stop it) at 16GB out of the tool 316GB resting online. I want to remove all of the partially uploaded DB…
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Syncing data stuck for weeks (beta M1)
I use Dropbox on two Mac M1 machines. 459 files do not sync (stuck in this state for >2 weeks). Problem: I don't have access to my recent files. As a small business owner, I can't rely on having access to the data I need if taking my laptop with me. Further, I often get error messages: either a) unable to start dropbox at…
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Sync "camera uploads" to mac Photos without creating a copy
Hi, I use Dropbox and not iCloud for storing my photos from my iPhone (Camera uploads) and syncing them to my mac. But handling and viewing photos in Dropbox is ****** (especially since they dropped Carousel), so I would like to be able to view them in macos Photos. But I do not want to copy them into Photos, since I…
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Sync Issues between devices not reflecting files.
For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?
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How to access Dropbox preferences in Windows 11
Hi folks, I use Windows 11 and somehow ticked automatic backup of computer files into Dropbox. Tried to change this in preferences but I am not sure how to access Dropbox preferences in Windows 11. Any help as to how to stop automatic back up or accessing preferences is much appreciated. JKJ1
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How to disable the automatic saving of my smartphone screen captures into Dropbox ?
Hi, I'm not finding How I can deactivate the automatic saving of my smartphone (Android) screen captures into my dropbox app. I have dropbox basics offer. Can someone help ? Catherine. France.
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Camera roll upload not distinguishing shared or personal iCloud libraries
Hi, Wondered if anyone had found a solution to an issue with camera uploads. I have an iPhone with a camera roll that includes both my personal library and a shared iCloud photo library with someone else's images in it. The automatic upload feature with Dropbox tries to upload both libraries (even if I select to view only…
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How to ignore/exclude parent.lock file?
Hi, I'm using Dropbox desktop v186.4.6207 on Windows 11. I keep my Thunderbird mail on Dropbox, which works fine, usually. It can never sync the file 'parent.lock' as this is in use by Thunderbird to prevent corruption of data if I tried to open the email program on two computers, simultaneously. Recently a problem has…
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error 0x80004002
I've used dropbox for years but today it is a mess. Sent images from my android phone to desktop but they only show up on the webpage not in my library so I can't upload them to a selling website. Tried downloading, installing, updating. Installations seemed to be working but then stopped and now I keep getting the error…
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Scanned Document as PDF just does not upload on Android App (Samsung smartphone)
Dropbox Pro user here. I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder. The upload progresses really quickly all the way until 100% (no network issues here, using Wi-Fi), but it gets stuck "Sending..." at 100% and just never finishes the upload. I confirm that I can…
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Dropbox automatically adding my name to files
Does anyone know why Dropbox is automatically adding my name to files that I upload when I get a request for upload? Is there anyway to prevent this? Thank you!
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How can I stop Dropbox from automatically uploading photos?
Before I had Dropbox on my PC I had a really good utility for downloading photos. Dropbox decided, without my knowledge or approval, to automatically download photos to Dropbox rather than via my preferred (frankly better) utility. How can I change the settings to revert to my desired previous method. I tried the Dropbox…