Mac

The Dropbox app on my Mac is stuck syncing 48 files.
Hi All see attached I use dropbox on my laptop (here) and main computer (working fine) for the same files... Laptop is STUCK on syncing 48 files at 778 mb... doesnt go down so i cant use dropbox! help! Device (macbook air 2020) Operating System/Browser (if using the web) IOS 13.0 (22A380)
Dropbox desktop app is syncing to cloud but not to local Dropbox folder
Application Affected Dropbox App Device Macbook Air Operating System/Browser (if using the web) Sequoia 15.6.1 (24G90) Dropbox App Version (if using the app) 231.4.5770 Question or Issue I use dropbox app on my macbook to sync files between dropbox and local folders. In the last couple of days i noticed that the app will…
Must I sync all my Dropbox folders locally before I can tell it to be "online only" ?
Application Affected dropbox Device Mac Operating System/Browser (if using the web) Mac OS sequoia/tahoe Dropbox App Version (if using the app) latest Question or Issue ok so Im hoping this is just me not understanding dropbox but I've asked support who couldn't seem to work it out either so here goes. I have 1TB of…
Syncing Documents and Downloads folders across multiple macOS devices
I have used Dropbox for years to sync the Documents and Downloads folders of my home, office, and travel Macs (i.e., I can work on any of the three machines at anytime and they are all synced). Last year, I discovered that I heed to use symlinks to do this on a new office machine and so far, it seems to be working. Today I…
No sync icons and right-click menu items on Mac
Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the menu options when you right click on a file or folder in Dropbox are not showing. I have tried all options that I could find online:…
Dropbox won't start or allow login after upgrading to Mac OS Sonoma.
Application Affected Dropbox Mac Desktop Device Mac Studio Operating System/Browser (if using the web) Mac OS Sonoma 14.7.8 Dropbox App Version (if using the app) 205.4.5765 Question or Issue Today I upgraded from Monterey (which was working perfectly) to Sonoma because an app I needed required the update. Now the Dropbox…
Folder Aliases (Desktop, Documents, Downloads) created by Backup not working properly
Device Macbook Pro Operating System/Browser (if using the web) Sequoia Pretty much what the subject says. After an update it seems Dropbox automatically began backing up those folders. I'm fine with that but the aliases DB created aren't working properly. I suspect it's due to the fact that the new backup folder (Mac)…
I'm getting an error when reinstalling the desktop app on Mac OS
I was able to signing previously, but after a system restore and reinstallation of the MacOS, this is the only application giving an error. This is the error: bn.BUILD_KEY: Dropbox bn.VERSION: 228.4.5567 bn.constants.WINDOWS_SHELL_EXT_VERSION: 80 bn.is_frozen: True machine_id: 24bad416-b43f-52a8-9ff3-909263253e76 pid: 1685…
DropboxInfiniteProxyHelper quit unexpectedly. How can I resolve this?
Starting Dropbox (which happens automatically when I logon gives the error DropboxInfiniteProxyHelper quit unexpectedly. This seems to be due to an invalid code signature. See the trace below. Mac Os X 11.6.7 Dropbox 231.4.5770 I tried re-downloading and restarting Dropbox, but with the same results. Process:…
The desktop app on my Mac is stuck on 'Indexing'
Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top right) I am seeing Indexing (25%)... this does not progress. I have had a new ****** disk on my Mac a while back could this be an issue?…
Unable to open documents that have not yet been downloaded to my Mac device
Device MacBook Pro 2019 Operating System/Browser (if using the web) macOS ****** Sur Question or Issue When I try to open any type of document that I have not opened in Dropbox previously I am getting the following error: I can open the ones with the green tick without any issues.
File Provider on Dropbox: Questions and Feedback
File Provider uses Apple's updated File Provider (API) to more deeply integrate with macOS and fix issues related to opening online-only files in third-party applications. Some of the changes you can expect to see are as follows: * Sync Icons: Now managed by macOS, these match the updated system appearance. * Sync…
Hundreds of "Selective Sync conflict" folders created in my Dropbox folder
MacBook Pro M1 16" 2021 Dropbox version 230.4.8797 "Everything is up to date" This was most likely triggered by recently using an old computer that hasn’t been used for a while. But regardless of that, I don't understand why Dropbox would create empty copies of online-only folders on my (current) machine. The most…
Dropbox re-indexes files during every startup on my Mac Mini.
Application Affected Dropbox Mac version Device Mac Mini M4 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) v230.4.8797 Question or Issue Because my internal drive is only 256 GB, I set up Dropbox on an external SSD (Samsung T7 2 TB, APFS encrypted) so I can keep my files…
Having trouble syncing a file on my Mac to Dropbox.
Application Affected Desktop App Device Mac Studio Operating System/Browser (if using the web) macOOS Sequoia 15.6.1 Dropbox App Version (if using the app) 203.4.8797 Question or Issue I need to sync a file on my desktop to the dropbox file. I need the desktop dropbox app to open the application to do this. Unfortunately…
Recommendations for OSX Migration Assistant and the selective sync conflicts that might occur.
Device OSX Mac Mini Operating System/Browser (if using the web) MacOS Sequoia Dropbox App Version (if using the app) 231.4.5770 Syncing Status Up to Date Question or Issue I recently used the OS X Migration Assistant moving from a Mac mini M2 to a Mac mini M4. I left my Dropbox account as-is and let Apple do the migration,…
"Couldn’t communicate with a helper application" - Can't access large file offline.
Hi there, I've got a large file (115GB) on my online folders I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. My device is a MacBook Pro 13" M2 2022 MacOS Sequoia v15.6.1 Latest version of Dropbox app (downloaded…
Desktop app (osx) cannot open recently created files
Device iMac Operating System/Browser (if using the web) macOS11.7.10 Dropbox App Version/Browser Version 231.4.5770 Question or Issue When working from my desktop (iMac) I cannot use the finder to open files that have recently been created and saved from my laptop. Files appear synched and have preview information: But an…
How can I cancel the syncing of individual files, once it has started?
Device Mac M2 Operating System/Browser (if using the web) MacOS Dropbox App Version (if using the app) Up to date Question or Issue I use the desktop app. I stream all files. I click the cloud/down arrow icon next to the file to begin syncing. It turns out I don't want to sync this file because it is too large and I would…
How can I delete some protected files on my Mac device?
I have a MAC PC and it has leftover files from a prevoius ****** I had. I am trying to remove these files but it will not let me. Says they are protected. Its my MAC and I want the files gone as I do not work them anymore and they will not allow me to access Dropbox so I can delete the files from my PC How can I remove…
My .psb thumbnails don't work for macOS.
Hello, One of the reasons I use Dropbox is that as a graphic designer I need to store files on the cloud. I also like to use macOS for better optimization with my workflow, however I am now thinking two things: 1) either I switch back to Windows since the Dropbox integration is much smoother in my experience 2) switch to…
My Apple Mini is stuck on indexing in the desktop app
Device Apple Mini Operating System/Browser (if using the web) mac os: Sequoia 15.3.1) Dropbox App Version (if using the app) Latest Downloaded Syncing Status Indexing last 12 Hours Question or Issue I re-installed dropbox and have tried to sysnc to new imac but is stuck on indexing. Have give it full access to ****** drive…
Can anyone suggest any third party apps to help with duplicate files?
Does anyone suggest any third party apps to help with duplicate files? I've got a MacBookPro..going from Dropbox Business to Dropbox Essentials and I don't want duplicate files. So going thru thousands of files individually is not going to happen. Thanks
"Do not sync" option on desktop not appearing? (Mac)
I have large folders I do not want to sync — from my computer to Dropbox — but when I right click, there is no option for "Do not sync". It appears sometimes when I re-install Dropbox or if I log out and login again, but it's temperamental and doesn't always appear.... Screenshot of my "right click" menu below. This is so…
Accidentally deleted .dropbox file
Device MacBook Pro Operating System/Browser (if using the web) macOS Sequoia 15.5 Dropbox App Version (if using the app) 230.4.8797 Question or Issue I deleted the ".dropbox" file from the root folder by mistake. I did this from the Terminal, so I have no way to restore it. What is the consequence of this? Is there a way…
How can I have my Dropbox folder on an external drive with macOS on File Provider?
What is the deal with External drive support for Dropbox for macOS on File Provider, as described in this article? https://help.dropbox.com/installs/mac-external-drive-support I am on the latest macOS Sequoia 15.0.1 and latest Dropbox client v210.4.4854. I have an USB external drive, AFPS-encrypted. After I go through the…
Multiple selective sync conflict folders after a ****** drive repair
Device iMac Retina 5k, 27 inch, 2019 Operating System/Browser (if using the web) Sonoma 14.7.6 Dropbox App Version (if using the app) v229.4.5197 Question or Issue We are experiencing selective sync conflicts after a team member reinstalled Dropbox following a ****** drive repair. This has resulted in many duplicate…
Support for Mac OS 10.13.x being dropped
Application Affected Dropox Device 2015 15" Macbook Operating System/Browser (if using the web) Mac OS 10.13.x High Sierra Dropbox App Version (if using the app) 230.4.8797 Question or Issue My entire business operation runs FLAWLESSLY on 2 solid amd beautifully made 2015 Macbook computers...using Adobe Suite and many many…
Dropbox file sharing with InDesign causes broken file paths when shared
Device MacBook M1 Pro Operating System/Browser (if using the web) Sequoia 15.5 Dropbox App Version (if using the app) v229.4.5197 Syncing Status Synced Question or Issue Does anyone have a good file-sharing system for InDesign? Currently using Dropbox and working from home. I have a Dropbox folder which I share with…

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