Mac

Having to reinstall Dropbox every day to sync my files on a MAC
For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made.
I need my files to sync locally on my device, and not online-only. How can I change the cloud icon?
I spent three days downloading my folders and files onto my new computer, MiniMac. Then after all was done the folders and files are showing they are online only. I have read for two hours all the posts and replies on this forum and directly on dropbox.com and all I have managed to do is give myself a headache and be more…
Desktop folders are unavailable and switched to aliases after deleting the Dropbox app on Mac
I had deleted dropbox off of my MacBook because I was having some glitches with my files and wanted to redownload it. I had continued to save files in my folders saved on my computer that had previously been backed up by dropbox. However, today, I found that my Desktop, Documents, and Downloads folder are all locked and…
Finder right-click menu missing for Personal Dropbox (Business account works)
Hi, I have both a Personal and Business Dropbox account linked on my Mac (same Dropbox app). The Finder right-click menu (Sync, Share, etc.) only appears for my Business account, not for my Personal one. Details: * Both accounts are syncing locally (not using Backups or external drives). * Under System Settings → Privacy &…
Dropbox app on File Provider using 6GB of RAM while the app is updated, and not syncing.
I have a lot of files (>370K) but vast majority are online only after trying to address this issue via solutions in other threads. I have 134GB of local files and maybe 500gb more are online-only. Dropbox app is using another 875mb. ~7GB total seems like a lot of RAM usage. No files are currently syncing, it says all are…
New Dropbox beta build 234.3.5540 overworks my OS system.
Hi everyone, I’m facing a significant issue that prevents me from using the Dropbox app on my macOS system. After upgrading my Mac to macOS 26, the Dropbox app shows a 12-hour Power 25% Energy Impact in the Activity Monitor. Additionally, there are approximately 25% bursts of energy usage every 60 seconds, regardless of…
I'm trying to restore my backup on a new device, but nothing happens.
Device Macbook Pro M2 Operating System/Browser (if using the web) macOS 26.0 Dropbox App Version (if using the app) v233.4.4938 Question or Issue I used dropbox backup to backup the Documents and Desktop folders of my Mac before it went in for repair and I now want to restore the backup to my machine (which has a totally…
Cannot log in and use the Dropbox desktop app on macOS Sonoma 14.7.8
I am using Dropbox on my MacBook Air. It was working normally, but a few days ago I upgraded my OS to macOS Sonoma 14.7.8 and since then I have not been able to log in or sync Dropbox on my Mac. I have uninstalled and reinstalled Dropbox several times, but it still does not work. I first downloaded the…
Need to erase my hard drive safely, without affecting my Dropbox files.
Device iMac iMac Operating System/Browser (if using the web) macOS26 Dropbox App Version (if using the app)233.4.4938 233.4.4938 Syncing Status Syncing Question or Issue I need to reinstall my OS on my Mac, and the only way to do it is to erase my disk first. I use Dropbox to hold working files that are accessed by many…
Online-only files won't open on macOS BigSur, unless I right-click on them.
iMac 2017 MacOS 11.7.10 (BigSur) Syncing "Up to date" Mac won't open "Online Only" files unless I right-click on them and select "Make Available Offline"
Unable to completely delete the Dropbox desktop app before migrating to a new computer
I've always had good luck using Apple's migration assistant. Whenever I get a new Mac, I always change the Home Folder name. I do this because the old Mac is often repurposed to another family member. So the old Mac is called “macmini2018” and the new Mac will be called “macmini2025”. The problem is, Dropbox (and iCloud)…
My MacBook doesn't sync automatically once I wake it up from standby.
As of now folders don‘t get synced automatically when you wake up your macbook from standby. I always need to manually stop syncing and continue it.
I see a "connection with the server could not be established" error while updating my desktop app.
Application Affected Official Dropbox Application Device (PC and macbook) Operating System/Browser (if using the web) (Windows 10 and macOS 14) Dropbox App Version (if using the app) (223.4.4909) Dropbox just stop working and syncing on all my devices: PC, notebook, macbook. It tells I have to update. But when I run an…
Quick look isn't working on files, it shows an icon only on Mac OS Sonoma
I got a new M3 MBP and have been transferring everything over. On my old MBP 2015 I could use quick look to see what the files were both offline and online. On my new MBP when I do quick look it only gives me an icon. It doesn't show what is in the file or the photo. I really need to be able to see what is in these files.…
My desktop app says it's updated, but I see no content inside my Dropbox folder.
Application Affected Dropbox desktop app Device Mac Studio 2025 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 232.4.5988 I got a pop up telling me that Dropbox would no longer be supported on my old iMac if I didn't upgrade my operating system. Unfortunately, I was at the…
My Dropbox folder is empty on the Mac, but I can see my files online.
macOS Tahoe (beta 9) I just noticed that my Dropbox folder on my Mac is empty! When I log in to Dropbox online, all my files are still there though. I tried moving a file into the Dropbox folder on my Mac, and it shows up both online and locally. In other words, all my old Dropbox content is missing in Finder. Does anyone…
Can't drag & drop files into the Dropbox app in my tool bar any more
Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue Hi Recently got a new MacBook Air and added DropBox to the Tool Bar, but can no longer drag n drop files into DropBox like I used to on previous Mac. Have completed uninstalled…
I see two sync icons next to my folders, even though there are no online-only files within.
Hi, I just upgraded to Dropbox on File Provider which uses the native MacOS file sync APIs. I like my files stored locally, so I changed the Default Sync Preference to Available offline. As this only affects new files, I also went to the root Dropbox folder in Finder and set it to Make available offline via the right-click…
My macOS Dropbox desktop app is stuck "reconnecting".
Application Affected Dropbox for macOS. Standard version (no File Provider version). Device MacBook Pro 2023 (M3 Max) Operating System/Browser (if using the web) macOS 14.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue The app is stuck at launch non-syncing. At the bottom of the dropdown window from…
Make available offline does not work on my macOS 15.5 computer
Device MacBook Air M4 (2025) Operating System/Browser (if using the web) Mac OS 15.5 Dropbox App Version (if using the app) 232.4.5988 Syncing Status ”Syncing” I recently got a new computer and I am trying to download my dropbox files to the computer. All of my old files (from before the computer change) are marked as…
The Dropbox app on my Mac is stuck syncing 48 files.
Hi All see attached I use dropbox on my laptop (here) and main computer (working fine) for the same files... Laptop is STUCK on syncing 48 files at 778 mb... doesnt go down so i cant use dropbox! help! Device (macbook air 2020) Operating System/Browser (if using the web) IOS 13.0 (22A380)
Dropbox desktop app is syncing to cloud but not to local Dropbox folder
Application Affected Dropbox App Device Macbook Air Operating System/Browser (if using the web) Sequoia 15.6.1 (24G90) Dropbox App Version (if using the app) 231.4.5770 Question or Issue I use dropbox app on my macbook to sync files between dropbox and local folders. In the last couple of days i noticed that the app will…
Must I sync all my Dropbox folders locally before I can tell it to be "online only" ?
Application Affected dropbox Device Mac Operating System/Browser (if using the web) Mac OS sequoia/tahoe Dropbox App Version (if using the app) latest Question or Issue ok so Im hoping this is just me not understanding dropbox but I've asked support who couldn't seem to work it out either so here goes. I have 1TB of…
Syncing Documents and Downloads folders across multiple macOS devices
I have used Dropbox for years to sync the Documents and Downloads folders of my home, office, and travel Macs (i.e., I can work on any of the three machines at anytime and they are all synced). Last year, I discovered that I heed to use symlinks to do this on a new office machine and so far, it seems to be working. Today I…
Dropbox won't start or allow login after upgrading to Mac OS Sonoma.
Application Affected Dropbox Mac Desktop Device Mac Studio Operating System/Browser (if using the web) Mac OS Sonoma 14.7.8 Dropbox App Version (if using the app) 205.4.5765 Question or Issue Today I upgraded from Monterey (which was working perfectly) to Sonoma because an app I needed required the update. Now the Dropbox…
Folder Aliases (Desktop, Documents, Downloads) created by Backup not working properly
Device Macbook Pro Operating System/Browser (if using the web) Sequoia Pretty much what the subject says. After an update it seems Dropbox automatically began backing up those folders. I'm fine with that but the aliases DB created aren't working properly. I suspect it's due to the fact that the new backup folder (Mac)…
I'm getting an error when reinstalling the desktop app on Mac OS
I was able to signing previously, but after a system restore and reinstallation of the MacOS, this is the only application giving an error. This is the error: bn.BUILD_KEY: Dropbox bn.VERSION: 228.4.5567 bn.constants.WINDOWS_SHELL_EXT_VERSION: 80 bn.is_frozen: True machine_id: 24bad416-b43f-52a8-9ff3-909263253e76 pid: 1685…
DropboxInfiniteProxyHelper quit unexpectedly. How can I resolve this?
Starting Dropbox (which happens automatically when I logon gives the error DropboxInfiniteProxyHelper quit unexpectedly. This seems to be due to an invalid code signature. See the trace below. Mac Os X 11.6.7 Dropbox 231.4.5770 I tried re-downloading and restarting Dropbox, but with the same results. Process:…
The desktop app on my Mac is stuck on 'Indexing'
Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top right) I am seeing Indexing (25%)... this does not progress. I have had a new hard disk on my Mac a while back could this be an issue?…
Unable to open documents that have not yet been downloaded to my Mac device
Device MacBook Pro 2019 Operating System/Browser (if using the web) macOS Big Sur Question or Issue When I try to open any type of document that I have not opened in Dropbox previously I am getting the following error: I can open the ones with the green tick without any issues.

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