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Recommendations for OSX Migration Assistant and the selective sync conflicts that might occur.
Device OSX Mac Mini Operating System/Browser (if using the web) MacOS Sequoia Dropbox App Version (if using the app) 231.4.5770 Syncing Status Up to Date Question or Issue I recently used the OS X Migration Assistant moving from a Mac mini M2 to a Mac mini M4. I left my Dropbox account as-is and let Apple do the migration,…
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"Couldn’t communicate with a helper application" - Can't access large file offline.
Hi there, I've got a large file (115GB) on my online folders I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. My device is a MacBook Pro 13" M2 2022 MacOS Sequoia v15.6.1 Latest version of Dropbox app (downloaded…
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Desktop app (osx) cannot open recently created files
Device iMac Operating System/Browser (if using the web) macOS11.7.10 Dropbox App Version/Browser Version 231.4.5770 Question or Issue When working from my desktop (iMac) I cannot use the finder to open files that have recently been created and saved from my laptop. Files appear synched and have preview information: But an…
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How can I cancel the syncing of individual files, once it has started?
Device Mac M2 Operating System/Browser (if using the web) MacOS Dropbox App Version (if using the app) Up to date Question or Issue I use the desktop app. I stream all files. I click the cloud/down arrow icon next to the file to begin syncing. It turns out I don't want to sync this file because it is too large and I would…
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How can I delete some protected files on my Mac device?
I have a MAC PC and it has leftover files from a prevoius job I had. I am trying to remove these files but it will not let me. Says they are protected. Its my MAC and I want the files gone as I do not work them anymore and they will not allow me to access Dropbox so I can delete the files from my PC How can I remove these…
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My .psb thumbnails don't work for macOS.
Hello, One of the reasons I use Dropbox is that as a graphic designer I need to store files on the cloud. I also like to use macOS for better optimization with my workflow, however I am now thinking two things: 1) either I switch back to Windows since the Dropbox integration is much smoother in my experience 2) switch to…
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My Apple Mini is stuck on indexing in the desktop app
Device Apple Mini Operating System/Browser (if using the web) mac os: Sequoia 15.3.1) Dropbox App Version (if using the app) Latest Downloaded Syncing Status Indexing last 12 Hours Question or Issue I re-installed dropbox and have tried to sysnc to new imac but is stuck on indexing. Have give it full access to hard drive…
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Can anyone suggest any third party apps to help with duplicate files?
Does anyone suggest any third party apps to help with duplicate files? I've got a MacBookPro..going from Dropbox Business to Dropbox Essentials and I don't want duplicate files. So going thru thousands of files individually is not going to happen. Thanks
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"Do not sync" option on desktop not appearing? (Mac)
I have large folders I do not want to sync — from my computer to Dropbox — but when I right click, there is no option for "Do not sync". It appears sometimes when I re-install Dropbox or if I log out and login again, but it's temperamental and doesn't always appear.... Screenshot of my "right click" menu below. This is so…
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Accidentally deleted .dropbox file
Device MacBook Pro Operating System/Browser (if using the web) macOS Sequoia 15.5 Dropbox App Version (if using the app) 230.4.8797 Question or Issue I deleted the ".dropbox" file from the root folder by mistake. I did this from the Terminal, so I have no way to restore it. What is the consequence of this? Is there a way…
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How can I have my Dropbox folder on an external drive with macOS on File Provider?
What is the deal with External drive support for Dropbox for macOS on File Provider, as described in this article? https://help.dropbox.com/installs/mac-external-drive-support I am on the latest macOS Sequoia 15.0.1 and latest Dropbox client v210.4.4854. I have an USB external drive, AFPS-encrypted. After I go through the…
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Multiple selective sync conflict folders after a hard drive repair
Device iMac Retina 5k, 27 inch, 2019 Operating System/Browser (if using the web) Sonoma 14.7.6 Dropbox App Version (if using the app) v229.4.5197 Question or Issue We are experiencing selective sync conflicts after a team member reinstalled Dropbox following a hard drive repair. This has resulted in many duplicate folders…
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Support for Mac OS 10.13.x being dropped
Application Affected Dropox Device 2015 15" Macbook Operating System/Browser (if using the web) Mac OS 10.13.x High Sierra Dropbox App Version (if using the app) 230.4.8797 Question or Issue My entire business operation runs FLAWLESSLY on 2 solid amd beautifully made 2015 Macbook computers...using Adobe Suite and many many…
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Dropbox file sharing with InDesign causes broken file paths when shared
Device MacBook M1 Pro Operating System/Browser (if using the web) Sequoia 15.5 Dropbox App Version (if using the app) v229.4.5197 Syncing Status Synced Question or Issue Does anyone have a good file-sharing system for InDesign? Currently using Dropbox and working from home. I have a Dropbox folder which I share with…
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Clarification needed for the Dropbox desktop application on Mac OS 10.13
Hi. On July 13th, I received an email from Dropbox (my emphasis): Starting in July 2025, Dropbox will begin limiting support for macOS 10.13–10.15. Unless you update your OS, this means you’ll be switched to a lighter version of the Dropbox desktop app at that time. You’ll still have access to core features like syncing…
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Can't get the Dropbox folder on the sidebar on Mac OS
Application Affected Dropbox App Device MacBook Air - Sequoia v 15.5 Somehow I deleted the app from the favorites sidebar in finder and can't get it to go back over. When I drag it over to the favorites column in finder, the app won't stay. How can I get it back to favorites? .
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My files are not syncing across my two Mac computers
I suggest that Dropbox should synch the files across my devices again. I could not find any way to give you a feedback. Is that intentional? My files are not synched today on two machines with the latest Mac OS X computers (15.6 (Sequoia 24G84)). Please, make it work again. Thanks, Zdenek
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Warnings that syncing will stop unless we update Mac OS to a newer version
I've recently seen warnings that dropbox will not continue syncing unless we update Mac OS to a newer version. I get it, 10.14 is old. The issue our company has is that we have a series of computers which require 10.14.6 in order to run 32 bit applications that there are no replacements for. 10.15 and up will not run 32bit…
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Running macOS from an external system drive – does Dropbox work OK with this setup?
If I boot/run my Mac exclusively from an external system drive, does Dropbox work OK? I imagine that if the drive was removed suddenly, the system would crash before Dropbox had chance to delete (m)any files. Does anyone have experience with this setup? I cannot use the File Provider version of Dropbox because I am already…
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Ability to grant Dropbox desktop app access to Mac Library system folders
I have files in a folder Library>Audio>Presets that are constantly updated but there is no way to add this folder to the desktop app. The workaround is to copy the folder to another folder to have it uploaded. Duplicating data on the host machine is not ideal. Can we have an option where we can perhaps type the folder…
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Issues with local files showing a cloud icon on Mac OS 26/Dropbox Beta Build 230.3.8686
I am using Macos 26 public beta and Dropbox Beta Build 230.3.8686 on my Imac. My Dropbox storage is on an external SSD. All of the local files show a cloud with an ! in the middle. The message states “Cannot connect with helper app.” I would appreciate any help. Thanks, Kyle
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How do I resolve selective sync conflicts on Dropbox desktop for multiple devices?
Hi Dropbox Community, I’m using Dropbox Plus on Windows 11 and macOS (latest desktop app) to sync files across two devices, but I’m facing selective sync conflicts. Some folders I’ve deselected for syncing still appear or cause errors (e.g., “sync in progress” hangs). I’ve checked settings in the Dropbox app, ensured both…
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I used Migration Assistant on a new Mac device and it created a selective sync conflict.
Application Affected Dropbox Device MacBook Pro M4 Operating System/Browser (if using the web) MacOS Sequoia 15.6 Dropbox App Version (if using the app) 229.4.5197 Question or Issue So I've bought a new Mac and used the Migration Assistant to copy my old Mac to the new one. Having done that Dropbox just started to copy…
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The Dropbox icon keeps disappearing from my MacBook taskbar
Hi - my dropbox icon keeps dissapearing from the taskbar of my MacBook Pro (Retina, 13-inch, Early 2015). I am running High Sierra 10.13.6 and my dropbox is version 228.4.5567. When the icon dissappears files stop syncing. I can also no longer open dropbox from an icon placed in the toolbar but have to double click the…
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I updated the desktop app to File Provider, but after logging back in, it's still not updated.
Every time when I try to update to file provider, it starts the update. The App restart and I see "Update in Progress" and then "Log out". After the logon everything is as it was before. Tried it several times, with reboot in between. MAC OS: 15.4.1 Dropbox App: 222.4.5042
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Backing up an NTSF drive attached to a Mac
I recently retired a Windows 10 machine that had a 12 TB NTSF drive of pictures, videos, and music attached that is 75% full. That drive was backed up to Dropbox on the Windows machine. I bought NTFS for Mac from Paragon so that the drive is writable on my Mac, and it works like a dream. Except where Dropbox is concerned.…
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How to Insert a link in an Excel file in my Dropbox account?
Device Mac 2023 Operating System/Browser (if using the web) Mac OS Sequoia 15.6 Syncing Status Up to date Question or Issue Can I insert a link into and Excel file on Dropbox that opens another Excel file on Dropbox? If so, how, and do I need to shorten the url to insert it?
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Migrating to a new Mac destroyed the structure of my Dropbox folders; can I rewind them?
ie; subfolders and their files are pulled up into one flat mess. Is there any salvation for me, how can I 'rewind' back to the 'proper' structure? [Online is also flattened].
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How can I see every folder in my Dropbox account in my macOS Finder?
Device MacBook Air M4 2025 Operating System 15.2 (24C2101) I recently upgraded from an ancient MacBook Air and had to re-link Dropbox with Finder. There was a lot going on in the office that day and I thought someone said to just select the folders I wanted to "make available offline" - so I only selected a couple of my…