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Clarification needed for the Dropbox desktop application on Mac OS 10.13
Hi. On July 13th, I received an email from Dropbox (my emphasis): Starting in July 2025, Dropbox will begin limiting support for macOS 10.13–10.15. Unless you update your OS, this means you’ll be switched to a lighter version of the Dropbox desktop app at that time. You’ll still have access to core features like syncing…
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Can't get the Dropbox folder on the sidebar on Mac OS
Application Affected Dropbox App Device MacBook Air - Sequoia v 15.5 Somehow I deleted the app from the favorites sidebar in finder and can't get it to go back over. When I drag it over to the favorites column in finder, the app won't stay. How can I get it back to favorites? .
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My files are not syncing across my two Mac computers
I suggest that Dropbox should synch the files across my devices again. I could not find any way to give you a feedback. Is that intentional? My files are not synched today on two machines with the latest Mac OS X computers (15.6 (Sequoia 24G84)). Please, make it work again. Thanks, Zdenek
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Warnings that syncing will stop unless we update Mac OS to a newer version
I've recently seen warnings that dropbox will not continue syncing unless we update Mac OS to a newer version. I get it, 10.14 is old. The issue our company has is that we have a series of computers which require 10.14.6 in order to run 32 bit applications that there are no replacements for. 10.15 and up will not run 32bit…
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Running macOS from an external system drive – does Dropbox work OK with this setup?
If I boot/run my Mac exclusively from an external system drive, does Dropbox work OK? I imagine that if the drive was removed suddenly, the system would crash before Dropbox had chance to delete (m)any files. Does anyone have experience with this setup? I cannot use the File Provider version of Dropbox because I am already…
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Ability to grant Dropbox desktop app access to Mac Library system folders
I have files in a folder Library>Audio>Presets that are constantly updated but there is no way to add this folder to the desktop app. The workaround is to copy the folder to another folder to have it uploaded. Duplicating data on the host machine is not ideal. Can we have an option where we can perhaps type the folder…
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Issues with local files showing a cloud icon on Mac OS 26/Dropbox Beta Build 230.3.8686
I am using Macos 26 public beta and Dropbox Beta Build 230.3.8686 on my Imac. My Dropbox storage is on an external SSD. All of the local files show a cloud with an ! in the middle. The message states “Cannot connect with helper app.” I would appreciate any help. Thanks, Kyle
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How do I resolve selective sync conflicts on Dropbox desktop for multiple devices?
Hi Dropbox Community, I’m using Dropbox Plus on Windows 11 and macOS (latest desktop app) to sync files across two devices, but I’m facing selective sync conflicts. Some folders I’ve deselected for syncing still appear or cause errors (e.g., “sync in progress” hangs). I’ve checked settings in the Dropbox app, ensured both…
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I used Migration Assistant on a new Mac device and it created a selective sync conflict.
Application Affected Dropbox Device MacBook Pro M4 Operating System/Browser (if using the web) MacOS Sequoia 15.6 Dropbox App Version (if using the app) 229.4.5197 Question or Issue So I've bought a new Mac and used the Migration Assistant to copy my old Mac to the new one. Having done that Dropbox just started to copy…
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The Dropbox icon keeps disappearing from my MacBook taskbar
Hi - my dropbox icon keeps dissapearing from the taskbar of my MacBook Pro (Retina, 13-inch, Early 2015). I am running High Sierra 10.13.6 and my dropbox is version 228.4.5567. When the icon dissappears files stop syncing. I can also no longer open dropbox from an icon placed in the toolbar but have to double click the…
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I updated the desktop app to File Provider, but after logging back in, it's still not updated.
Every time when I try to update to file provider, it starts the update. The App restart and I see "Update in Progress" and then "Log out". After the logon everything is as it was before. Tried it several times, with reboot in between. MAC OS: 15.4.1 Dropbox App: 222.4.5042
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Backing up an NTSF drive attached to a Mac
I recently retired a Windows 10 machine that had a 12 TB NTSF drive of pictures, videos, and music attached that is 75% full. That drive was backed up to Dropbox on the Windows machine. I bought NTFS for Mac from Paragon so that the drive is writable on my Mac, and it works like a dream. Except where Dropbox is concerned.…
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How to Insert a link in an Excel file in my Dropbox account?
Device Mac 2023 Operating System/Browser (if using the web) Mac OS Sequoia 15.6 Syncing Status Up to date Question or Issue Can I insert a link into and Excel file on Dropbox that opens another Excel file on Dropbox? If so, how, and do I need to shorten the url to insert it?
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Migrating to a new Mac destroyed the structure of my Dropbox folders; can I rewind them?
ie; subfolders and their files are pulled up into one flat mess. Is there any salvation for me, how can I 'rewind' back to the 'proper' structure? [Online is also flattened].
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How can I see every folder in my Dropbox account in my macOS Finder?
Device MacBook Air M4 2025 Operating System 15.2 (24C2101) I recently upgraded from an ancient MacBook Air and had to re-link Dropbox with Finder. There was a lot going on in the office that day and I thought someone said to just select the folders I wanted to "make available offline" - so I only selected a couple of my…
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Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate VIA finder, however we are suddenly unable to open the files. When we navigate to Dropbox on the menubar, the icon has been…
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MacOS - Desktop folder is an alias to a subfolder of Dropbox after using a migration tool.
I am an MSP, and I have an issue with a user that has a Mac and the initial issue this morning was that he could not access his Desktop. The scenario: * M2 Macbook Pro - MacOS 15.5. * This machine was originally set up by using the MacOS Migration tool from his previous Mac (this was done a couple years ago). * This…
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Any system, tool, or tip for bulk-creating structured folders efficiently?
Hi all, I’m currently trying to improve how I handle client onboarding, specifically, the folder structures we set up in Dropbox. Right now, I’ve been creating folders manually for each new client, with subfolders for contracts, reports, communications, etc. But as the volume increases, it’s becoming really time-consuming…
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Sync failing from Mac to web to Windows11
Directory created on Mac uploads properly to web but breaks on syncing with Windows11. ls -ld on new Win11 folder shows: d--------- egb foldername where I am "egb". icacls egb /grant egb:(F) causes folder to disappear. Just started happening in July 2025. Anyone have any ideas what's going on?
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Dropbox Backup migration to new computer using the same external drive
Hello, To avoid losing my data, I back it up to the cloud using Dropbox. I’m considering buying an M1 Mac mini to use as a server, so I can access my data from my MacBook Air and automate my backups. My question is: will I have to redo all my backups, or will simply connecting my SSD to the Mac mini allow Dropbox to…
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Unable to set the Dropbox storage to an external drive on Mac OS Sequoia
I am using a new Mac mini 4 and this is the first time I've not been able to have Dropbox use an external drive to store dropbox data. There is a pop-up above the (i) in the preferences for Sync that says that this version of Mac OS requires cloud storage to be in a specific place. BUT I don't want Cloud Storage. I want…
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The Dropbox menu bar icon keeps blinking in and out. What should I do?
I just installed the app on my mac, and now the menu bar icon keeps blinking in and out. When I can see it and click on it, a window opens briefly then shuts again. I'd like to uninstall and reinstall but when I try to uninstall from finder, it tells me the app can't be deleted because it's currently open. In Activity…
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I keep getting an error that files are corrupted when trying to open them in my Dropbox folder
Hello, I'm experiencing a recurring issue when working with project files stored on Dropbox. Every time I try to open a project in Premiere Pro or other editing software, I get an error saying that the file is corrupted or unreadable. This has been happening frequently and is seriously impacting my workflow. The files are…
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Is there a way to stop Dropbox from making all files local when I enabled it on Mac?
I recently got a new macbook and the version of Dropbox I downloaded has cloud icons next to the dropbox directory folders/files in Finder. I'm finding I accidentally hit this icon which initiates a massive download of hundreds of thousands of files from my company dropbox directory. Is there a way to stop this sync: 1.…
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NTFS support on a Mac
Dropbox backup of an NTFS drive attached to a Mac, The Mac can read files on the drive by default, or with an inexpensive driver (like from Paragon Software) can read and write to NTFS drives. I migrated my media machine from Windows to Mac, but my 12 TB media disk is NTFS. Using Paragons driver, It works just fine with…
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Progress bar missing in the Dropbox desktop app on Mac
Hi, I use the Dropbox Desktop app on a Nov 2023 Macbook Pro running Sonoma 14.7.4 It always used to show me how long it will take for my files to upload. Now it gives me no information. This happened before a while ago, I spoke to support, they got me to reinstall Dropbox. After that it showed me a progress bar, but no…
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The app re-indexes all files after each restart on Mac.
Each time I restart my Mac, Dropbox goes through reindexing of (seemingly) all files in my folder. The Mac's CPU usage goes up and the fan kicks in - it makes the computer slow for at least 15 minutes. It does finally complete, but it would obviously be much better if this did not happen.
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The Camera uploads folder disappeared from Dropbox after upgrading Mac OS
After updating to Sequoia 15.5, the camera upload folder has disappeared from my Dropbox. I have tried reinstalling Dropbox on my phone, and on my Mac - all to no avail. My phone is no longer uploading photos to the dropbox on my Mac. It is uploading them if I go to my Dropbox account page on the internet, but I cannot…
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The Dropbox desktop app doesn't install correctly on Sequoia 15.5
I have just bought a new Mac Book Air and running Sequoia 15.5. I have used dropbox since it started, and never had an issue. However I simply cannot get Dropbox to install properly in Sequoia 15.5. The folder syncs after initial set up, but the app does not appear in the menu bar, and cannot be run from applications, as…
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Backed up external drive with 795 GB of files shows 620 GB when fully backed up
Dropbox backup seems unable to properly read file system of external ExFAT drive. Drive has 795 GB in use—but for first few days of backup, Dropbox believed drive had 50 GB of data, then 70, then 100, then 120 GB... It claims to be done, but then you navigate online backup and find many folders are empty, so you return to…