Dropbox files showing 0 bytes and missing offline controls on Mac OS

Question

Hello,

I recently set up Dropbox on a brand new MacBook Air and something is not working correctly.

What I am experiencing:

* Dropbox appears in Finder
* Some files open normally
* Some files show 0 bytes and cannot be opened
* I cannot see options like "available offline" or "online-only" in Finder
* Selective Sync says "No folders in your Dropbox" even though my files and folders are visible
* Dropbox File Provider is enabled
* Restarting the computer did not solve it

Has anyone experienced this and knows how to fix it?

Thank you.

Best,

Tina

Walter · Answer

No worries, Tina. I'm just glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too.

Let us know if anything else comes up in the future and take care!

TinaAvaTinaAva_12345 · Answer

Dear Walter,

Thank you so much for your quick response. I really appreciate it.

Luck would have it that someone who turned out to be more or less an expert in Dropbox just coincidentally walked into my office building, and he was able to fix my issues right away. All's good, but thank you so much. I really appreciate you taking the time.

Have a great day,

Tina

Walter · Answer

Hi @TinaAvaTinaAva_12345 - sorry to hear you're having issues with this.

Can you please clarify your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar?

Could you send us a screenshot of the options you get when you right click on your files in the Dropbox folder?

Also, are you able to navigate and open your files on the website normally?

Let me know what you find and we'll take it from there.