Mac

Dropbox sync icons cause filename truncation in Finder column view auto-sizing on macOS.
Environment macOS 15.7.8 Dropbox 256.4.3790 Finder Column View Finder automatic column sizing enabled Issue Finder automatically sizes columns wide enough to display filenames. However, after Dropbox status badges (green checkmarks, cloud icons, etc.) appear, some filenames become truncated with ellipses even though the…
Issues with "make available offline" behavior on Mac OS 26.5
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
The Dropbox desktop app on my Mac is using too much memory.
I have been a user for well over a decade. I could not find a place to post bugs… Memory leak:
"Your device couldn't connect to the server" error on the desktop app on macOS
Device iMac 2024 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version (if using the app) v241.4.4853 Syncing Status "Up to date" Question or Issue I recently set up my existing company Dropbox account on my new iMac. All the folders/files appeared to sync fine and I can open individual ones with no…
I'm missing updates I previously added to my Excel file.
Hey, I usualy work and edit files on my PC with Windows 11 and somtime I work on the same files on my MAC. I noticed several times already that somtime when I open a specific excel file on my PC (didn't confirm on MAC or other files) that I'm missing data that I know I added. When I open file history on dropbox.com and…
Please make the full sync status area clickable again for pause syncing.
In the previous Dropbox desktop UX, the entire sync status area at the bottom of the window (red) was clickable. I could click anywhere on the “Your files are up to date” area to open the sync status menu and pause syncing. In the updated UX, that behavior appears to have changed. Now only the small dropdown arrow on the…
Reproducible sync bug — files with com.apple.ResourceFork xattr silently fail sync to Linux client
I’m reporting a reproducible bug, not a usage question, and would like this escalated to engineering. Summary: Files with the macOS extended attribute com.apple.ResourceFork (no namespace prefix) fail to sync from a macOS Dropbox client to a Linux Dropbox client. The Dropbox status indicator on both ends reports the…
I seem to have two Dropbox folders, one in my User folder and in CloudStorage - how can I fix this?
I'm using Dropbox on a MBP (26.2) and have started having hard drive space issues. In trying to troubleshoot I come across the CloudStorage folder in the Library folder which appears to be occupying almost the same amount of space as my Dropbox folder which is currently in my User Folder. How does the CloudStorage folder…
Dropbox is using 605 GB of disc space. Why is that happening, and how can I free up space?
My M2 MacBk Air, running Sequoia 15.7.7 had been running around 700 GB disc usage on its 1 TB HD. Recently is suddenly started giving me "Disc almost full" warnings. It's at 895 GB of 995 available and my "System Data" is a colossal 675 GB! (should be around 50 GB normally). After some hard searching, I found at:…
Files are saving to the cloud but not appearing in recent items
I'm on a Mac and my files are saving locally and syncing to the cloud perfectly, but all of a sudden they are not appearing in my recent items. I have quit Dropbox and restarted it. I have also logged out of the account and logged back in. It reindexed but the problem remained. Any advice would be hugely appreciated. Thank…
Is there a way for a new file to be available offline when that's the status of the folder?
Every time I add a new file to a folder that has already been made "available offline," there is a cloud icon indicating that the folder is not fully available offline. Assuming this means the new file is not fully in sync. Is there a way for a new file to be automatically available offline when it's put into a folder that…
I don't see an option to restore my Documents folder on my new Mac computer.
I have a new Mac and am trying to retrieve my Documents folder from my old Mac in Dropbox backups. It does not appear in the Dropbox app on my new Mac but i can see it on my old Mac. How do I get these across to the new computer?
Every day or two the desktop app stops syncing on one of my connected macOS devices
I have Dropbox installed on two Macs, as well as a few iOS devices. On one of the Macs (MacOS 15.7.4), the sync stops after a day or two, and I have to quit and restart Dropbox to get it to sync. So every day or two, I have to quit and restart Dropbox. I believe I've followed all of the advice on fixing sync issues…
Dropbox corrupts macOS framework bundles
I couldn't find any other way to post a question or issue rather than use "Ideas", sorry. Is it a know issue that Dropbox corrupts macOS .frameworks bundles, and thus Xcode projects cannot be kept on Drobox? I'm sure it's a niche issue, so those who know know and will reply. Thanks, Leo
Dropbox is stuck syncing 42K files, but I can access my files on other devices.
Dropbox is stuck syncing 42K files and some files have disappeared from my local desktop folders. All my files are on the Dropbox site and I can access my files through other devices (laptop and iPad). I have tried fixing links and permissions, signing out and in, restarting my computer, and more. Nothing is working. I am…
The Dropbox app is saving duplicate data in the User/Library/CloudStorage folder.
Hi! I have a Dropbox folder a location of my choice on my M1 Mac Studio. I keep a lot of my files available offline using selective sync (I need direct local access to large files and simply cannot have them online only). I've noticed that I sometimes run out of disk space and now found out that this is due to Dropbox…
Selective sync folders randomly disappear on macOS since File Provider migration
Hello everyone, We're experiencing a recurring issue with Dropbox on macOS that affects several users at our company. For several months, some users have been randomly losing folders selected for Selective Sync. Without any apparent action on the user's part, many folders previously selected for sync become unselected and…
Is there an option to view only top-level folders on the iPad mobile app?
On my Mac desktop there is an option to view all folders via the left side navigation panel. This does not seem to exist on my iPad. Thus, when I choose "Files" from the navigation at the bottom screen on the iPad, there is no such option. Instead, "Files" shows me EVERYTHING as both folders and files. Is there a way to…
I'm missing files within a shared folder. Not in deleted files, and no activity.
The directory changed on the MAC seemingly. Files missing, not in deleted or activity. They are a ghost. Was able to open my PC without internet and still have them, paused Dropbox sync turned on the internet again and tried using a Dropbox link from a missing file (these are Adobe Illustrator .ai files) but got a "we have…
How can I stop the Dropbox app from syncing my Downloads folder?
TLDR: I don't want Dropbox to sync any of my Macbook files. I just want my original Dropbox folders that I set up years and years ago. Hi there, please be patient with me - I'm a self-professed millenial idiot who barely knows her way around computers, let alone Dropbox. I've been using Dropbox for ages but just basic…
This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
I signed to the wrong account on my desktop app. No option to sign out?
On MacOS I am able to signin to my drtopbox account in the web browser, I have repeatedly installed the Desktop App in macOS and the app is visable on the bar at the top of the screen, but when I click on this to try and fre-sync my data, it has the wrong account in it, it has my google account that I do not want or use.…
Version history is a right-click option for online-only files but not for offline ones on Mac
Files that aren't synced to my computer, if I right click on it, gives me the 'version history' option. Files that are synced don't give that option. on Mac
The "share" button when trying to share a folder from the website or Finder is grayed out
I am trying to share a folder in Dropbox which I have done several times. I hover over the folder in the Dropbox website and click Share. The Add People box comes up and I have tried adding a name or an email address, and the Share button never becomes active. I am running Tahoe 26.5 on a Mac. I have tried restarting the…
My Dropbox app (on macOS Tahoe 26.3) has been stuck indexing for a few days.
Application Affected Dropbox.app Device MacBook Air M3 Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 242.4.7123 Question or Issue My Dropbox app is not syncing after update of macOS Tahoe 26.3. Message: Indexing…. (for some days now) All files have the cloud-symbol…
Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
Dropbox files showing 0 bytes and missing offline controls on Mac OS
Hello, I recently set up Dropbox on a brand new MacBook Air and something is not working correctly. What I am experiencing: Dropbox appears in Finder Some files open normally Some files show 0 bytes and cannot be opened I cannot see options like "available offline" or "online-only" in Finder Selective Sync says "No folders…
Getting a message stating 'DropboxUpdater will not open in a future release of macOS'
New Macbook here, upgrading from a 2019 Intel-based system; used Migration Assistant and everything seems fine. I'm getting a bunch of these warning pop-ups: Support Ending for Intel-based Apps This version of "DropboxUpdater" will not open in a future release of macOS. Learn how to update to an Apple silicon version. I…
How can I stop a computer that hasn't been used in months from syncing with my account?
I would appreciate advice on this scenario: I am a solo user. I have Dropbox synced across several computers: a desktop and a laptop that are in my possession, and another desktop at a family house that has been shut down for months. Now someone else needs to use that machine; I will not be present. If sync is initiated on…

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