Mac

Starting from a fresh install of Dropbox (after a fresh install of macOS Sequoia), I'm experiencing a major Dropbox problem: Initially all my Dropbox files are absent So initially Spotlight thinks there are no files, so the entire Dropbox file structure is invisible This means I can't search for a file I have in mind …but…

Searching for a term I know is in the filename returns thousands of results, pictures, spreadsheets, anything but the file that includes the search term in its name. "Most relevant" puts dozens of the most obscure matches at the top of the search. It is always a frustrating experience to search for a file that I know has a…

I deleted my external-drive backup named “Move Speed” using the Dropbox desktop app. The drive no longer appears under Preferences → Backups → Manage Backups, but dropbox.com/backup/all still lists it with an Error status and a size of 2.04 GB. It continues to count against my 2 GB Basic storage quota. Please investigate…

I haven't been able to open dropbox links that my coworkers share with me on our shared dropbox team account in the finder for several days now. The option just disappeared. Tried all the usual stuff, resetting dropbox, uninstalling/reinstalling, logging out/logging back in, restarting computer, using a different browser,…

Hi everyone, A few updates have rolled out recently, so here’s a quick look at what’s changed and what you might find while using Dropbox. Just a quick note before we jump in: the updates available to you may vary depending on your Dropbox plan, account and device. Need more space? You can now add more Space Packs If you…

There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…

Hi - I've been looking to switch my Dropbox location to an external drive on my Mac, but having problems getting this to work ('Could't Start Dropbox) after a few iterations with various troubleshooting, such as an advanced reinstall. Installing with a default location works fine. I'm on File Provider (as described here),…

I apologize in advance for the formatting. Briefly: I am attempting to delete files from Dropbox from my Mac and I have ended up in a terminal loop with an unsolvable problem. This is on Mac, of course. Sonoma 14.8.1. This OS is supported by Dropbox. There is plenty of HD space. I am also selectively syncing to cut down on…

The “Make Available Offline” feature has suddenly stopped working properly in the Dropbox desktop app on Mac. Some files and folders simply refuse to download for offline access, no matter how many times I select “Make Available Offline” from the right-click menu. Other folders are only partially downloaded, with some…

Hello Dropbox Support, I need help with sync status icons (badges) not appearing in Finder on my Mac. My files sync normally and the menu bar app reports everything as up to date, but no icons show on any files or folders in my Dropbox folder. Background: I accidentally updated to the File Provider version of the desktop…

How do I stop sending screenshots to Dropbox and instead go to my Macbook Desktop

My Dropbox desktop app on my Mac had not synced since December 2021. After reinstalling it, the local Dropbox folder still lists about 5.800 Camera Uploads files from 2016 to 2021, plus the folders "Photos from iPhoto" and "Af imac fyrir hreinsun" (several thousand files). These were online-only, so the local files are…

Many professionals rely on Finder's Date Modified column to quickly identify active projects. Currently, Dropbox desktop updates or metadata refreshes can cause thousands of folders to receive the same "Date Modified" timestamp, even though the folder contents have not changed. This effectively wipes out one of the most…

I have not even modified anything at all. Dropbox sometimes like to create a ton of folders of "selective sync conflict" that are all empty. I only use Dropbox on my Mac and my phone. I don't even have a second computer. I have not even modified anything. This is simply unreasonable and unacceptable. Today I found…

I use Dropbox for all my photos, I take a lot and frequently upload new ones, which I then organize. I use XnView (an excellent photo management application) to organize my photos. Dropbox automatically populates my Camera Uploads folder. I see it and all my other folders on XnView. I go through Camera Uploads, move around…

My computer's downloads folder is located in Dropbox instead of inside my computer. As a result, my Dropbox is 132% full, which means that people can't share new documents with me. I don't want my computers downloads folder to be inside Dropbox; I want it to be on my computer. However, I can't find any settings to move it,…

Hi-I am using the Basic plan and this is a screenshot of what I have in Dropbox. According to my senior brain I am not using over 2GB of storage…! What's going on? I keep getting messages that I am over my limit but it doesn't look like it to me. Maybe someone can explain to me how my Dropbox stuff adds up to over 2GB.…

Hi, While organizing folders inside Dropbox in Mac Finder, I accidentally dragged the Dropbox icon in the "Locations" section of the sidebar, and it completely disappeared. I managed to find the Dropbox folder under the Home directory (the house icon), but when I tried dragging it back into "Locations", it didn't work! It…

Hi everyone, I’m having two related issues with Dropbox on my Mac: When I right-click files and folders inside my Dropbox folder in Finder, the Dropbox options are missing, including “Make online-only” and “Make available offline.” The sync status checkmarks are also missing in Finder, so I cannot easily tell which files…

There was a software update of my machine to OS 27.0.1. The desktop app was running fine until I went to send a file and it I saw cloud icons next to each folder with the wording, "account not found". Its not even allowing a log in to the app, and no im not logged into the web client. I need to use this for work, now. Im a…

I advanced reinstalled the app because sync was stuck and nothing helped. now the app is working but i dont see the UI, dropbox works as a dropdown menu like something is missing..

New Macbook here, upgrading from a 2019 Intel-based system; used Migration Assistant and everything seems fine. I'm getting a bunch of these warning pop-ups: Support Ending for Intel-based Apps This version of "DropboxUpdater" will not open in a future release of macOS. Learn how to update to an Apple silicon version. I…

Hi everyone, as every year, here we are again with the million-dollar question: is Dropbox ready for macOS Golden Gate? Has anyone already updated? How did it go? Thanks. 🤗

I want to backup my SD cards (used in my mirrorless camera) directly to dropbox. I have managed to get dropbox to recognize one of them as an external drive and back it up, but it will not recognize the other one no matter what I do. I have tried using the internal SD card reader and an external reader. So far only the…

For the last week or so the dropbox menu that appears when right-clicking has disappeared (file transfer, make available offline, etc). I'm on Tahoe 26.6.2 and the legacy version of dropbox. I've tried…. Turning off Adobe Core Sync - made no difference Reinstalling Dropbox - worked until I turned on my laptop the next time…

For the last few weeks dropbox doesn't start anymore on my old macbook running High Sierra. I tried uninstalling and reinstalling multiple times. I tried advanced reinstall with the terminal commands, but that didn't seem to remove all dropbox cache/pref files. I manually removed everything from the Library folder making…

Hey Dropbox Peeps: If you have this problem, it's a killer. Found this link/solution that for whatever reason is not being posted in responses to other posts with this issue. Regardless, THIS WORKS:) https://community.dropbox.com/en/discussion/comment/857734?utm_source=community-share#Comment_857734

Synchronization Problem We work as a team using Dropbox and store our data on an external drive. Everything had been working fine until now. Now my Mac is constantly indexing / syncing. It’s a new device, a new external hard drive, and I have a stable and fast internet connection. The external hard drive is formatted as…