Mac

Dropbox will not allow me to copy any Dropbox links, for any file
I am running the Dropbox desktop app on Mac OS. Every time I try to copy a Dropbox link, it either fails (if I use the right-click menu) or tells me I don't have permission (if I use another interface, such as the app dropdown menu). The same error occurs on the web interface. I have also tried rebooting my computer to no…
STREAMLINE MIGRATION
The chatbot rewrote my rather grumpy messages. “Dropbox on File Provider should let users see folder structure in Finder without triggering downloads, and syncing large libraries should be handled more gradually so a Mac migration doesn’t stall or overwhelm the app. My recent migration to a new Mac has cost me two weeks of…
I can't move the Dropbox folder to an external RAID5 drive on my macOS Sequoia 15.7.
I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?
Issues with collaboration on Microsoft Office files saved on Dropbox
Hi, we have a Dropbox Teams plan with multiple members all signing in using Single-sign on (Microsoft 365 accounts). We are all using MacOS laptops with the DropBox app all installed and set up. We have also connected the Dropbox app within Microsoft Teams and also added Dropbox as an online storage location within MS…
Microsoft Word files keep being deleted from my Mac, while I'm working on them. Why is that?
I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…
Certain folders in my Dropbox folder are showing as package files on macOS 15.7.4
Suddenly on my mac (running 15.7.4) and dropbox 264.4.3421, several folders are showing as packages in finder. I can access the contents by right clicking and "show package contents", but that's a clumsy workaround to do often. All of my files are set to offline accessible and it's showing no sync issues. I've only seen…
This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
Files created before a certain date won't sync on Mac devices
Recently I've run into an odd problem where Word files created before a certain date have stopped syncing. I have Dropbox added to Word for Mac as a "save" destination. I can pull up the files in Word or through Finder, and if I make a change and save the document into my Dropbbox save destination, a window pops up…
Desktop app not opening on MacOS 12.7.6
I have performed an advanced uninstall and reinstalled a new version, but still I have no dropdown menu if I left click on the dropbox icon at the top of my screen. A few minutes in, I get a message saying I'm not connected to the internet, but I am. What to do??? Thank you.
The Dropbox desktop app syncs extremely slowly on my MacOS
Hi everyone, it's been around two months since I started struggling with Dropbox slowing my computer down extreeeemely while syncing on my MacOS. Ive been using Dropbox for a couple of years now, and I never had this problem. Based on available help on Dropbox and Reddit forums and official tips from Dropbox themselves, I…
Feedback on how file storage is displayed and issues after moving to the File Provider update
Apple's File Provider API changed how Dropbox displays storage. It shows logical file size instead of local disk usage. This update makes it hard to see if files take up actual space on your Mac. I hate everything about Dropbox since it moved locations within the Apple/Mac system and I wish they would fix all of the sync…
Issues with "make available offline" behavior on Mac OS 26.5
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
Syncing a file didn't resume from the point I left it, but started over from the beginning. Why?
I was syncing a large file to my dropbox folder on my computer for 8 hours. I paused the sync. When I resumed the sync, it started over from the beginning. Why didn't it resume from where it was paused? Thanks!
Both green check mark and cloud icon on folders which I marked "make available offline" on Mac OS
Hello, I've seen many posts on this forum about this bug, but Dropbox still hasn't fixed it or even acknowledged it. The Dropbox app on MacOS no longer keeps files downloaded apparently. I marked multiple folders to make available offline. This computer has been connected to the internet for months when it had time and…
Dropbox Finder sync icons aren't working on Mac OS 26 Tahoe, both legacy & File Provider versions
Hi everyone, I'm running macOS 26 Tahoe (26.5.1) with Dropbox 256.4.3790 and I've lost all sync status badges in Finder. Posting here because I've spent time diagnosing this and want to share what I found. The problem: In legacy mode (garcon/FinderSync extension), the badges simply don't appear. After investigating, I…
How to keep new files online-only in online-only folders?
Hello. I’m using Dropbox on macOS 14. Previously, I was on macOS 12 with the same Dropbox settings. In Preferences/Sync/Default Sync Preferences, I selected “Available offline”. For specific folders in my Dropbox folder, I chose "Make online-only". On macOS 12, whenever I dragged a file into one of those online-only…
Why is Dropbox re-indexing my Dropbox folder (which is on an external drive) when I reboot my Mac?
Synchronization Problem We work as a team using Dropbox and store our data on an external drive. Everything had been working fine until now. Now my Mac is constantly indexing / syncing. It’s a new device, a new external hard drive, and I have a stable and fast internet connection. The external hard drive is formatted as…
The "Make Online Only - Make Available Offline" options no longer show in Finder
I am no longer seeing either of: Make Online Only Make Available Offline options in finder. Here are 2 screenshots to possibly answer questions you may ask
The desktop app is stuck syncing files for more than 10h on my Mac device.
Hello, Today, my dropbox app started randomly as I was re-installing it, so it started with a full re-indexation of my dropbox. My team has more than 3 millions files for 49 to of data, so it took a while. Now, after the indexation was finished, the dropbox started syncing some file, but since then, it has been stuck for…
I need a notification to confirm that my files have synced
everyday I copy 6 files from work to home. everyday the time it takes varies I tried to use Applescript but, as soon as the file copy to the folder, the Mac thinks the files are there, but really, they are in copy mode. I need to know when the files are officially copied and the files all have the green icon.
MacOS 15.7.7. Spotlight search not finding Dropbox files.
MacOS: 15.7.7 Dropbox: 260.4.2926 It seems this issue has been happening for a while, when searching files/folders through spotlight or Finder, no results are shown. Making the files/folders available offline do not make them show up. I've tried the following without success: Spotlight Privacy > Click the plus and select…
Why is Dropbox indexing on every restart of my computer?
Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing…
Syncing folders as available offline to my hard drive is creating copies.
I have been having trouble recently opening dropbox files on my mac laptop, so I decided to make more folders available offline. I used the app's Sync and Storage option and selected a folder with many subfolders to download to my hard drive. It began creating copies of the subfolders. These appear to contain data, they…
Why is Dropbox using 64GB of memory on my Mac computer?
Why? My dropbox files are less than 15GB My system is Tahoe 26.5.2 MacBook M5 pro
How to manage multiple Dropbox accounts on the same computer?
I have a personal account and a team account. The team account is hosted on my Mac running macOS Tahoe. When I try to log in to my personal dropbox the team account opens. How can I open the personal account?
We're getting a "Unable to remove download" error when selecting the online-only option.
Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…
Selective sync randomly prevents folders from syncing since the File Provider migration.
Hello everyone, We're experiencing a recurring issue with Dropbox on macOS that affects several users at our company. For several months, some users have been randomly losing folders selected for Selective Sync. Without any apparent action on the user's part, many folders previously selected for sync become unselected and…
Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…

Mac

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