Mac

Electron framework in the desktop app leading to MacOS Tahoe slowdowns
Application Affected Dropbox Device Mac Operating System/Browser (if using the web) macOS 26 Dropbox App Version (if using the app) 234.3.5480 Question or Issue Recent discussions have identified an issue with the electron framework leading to significant slowdowns in Mac OS 26 (Tahoe). You can see a good description of…
I see a "Couldn't start Dropbox" error on my macOS 15.7.1.
Application Affected Dropbox Desktop App Max Device M1 MAX MacBookPro Operating System/Browser (if using the web) macOS 15.7.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue Dropbox will not let me open. Ive tried uninstalling, re-installing advanced etc etc but nothing is working. I recently opted out…
Some of my files appear as 0 bytes and I can't open them/restore a previous version.
Hello All, Starting sometime this week, a large number of files in one of my folders are showing as "0 bytes" and I obviously cannot read them. I'm synchronising the folder with my mac, and thought maybe my mac corrupted the files? (I definitely did not use those files in the past months). I thought to 'recover' them from…
The desktop app on Mac OS isn't syncing any more
Device : MacBook Pro Operating System/Browser (if using the web) : macOS Tahoe 26.0.1 (25A362) Dropbox App Version (if using the app) : 234.4.5591 Syncing Status No automatic sync any longer Question or Issue Hi all, Files edited using another device, such as my iPhone, no longer sync automatically to my Mac. This has been…
Desktop app opens Finder; usual remedies not working
I'm on a Mac Apple M2 Pro running Sequoia 15.6.1. I used to have a Dropbox icon in my menu bar from which I could access my files and see notifications. Now when I launch the app, it opens in a finder window. The menu icon is missing and the Desktop app doesn't open. I have redownloaded Dropbox and restarted, but this…
Allow us to drag and drop the Dropbox thumbnail for screenshots to any app (like macOS does).
Problem Dropbox’s screenshot pop‑up replaces macOS’s floating thumbnail but can’t be dragged into Messages, Slack, Finder, etc., forcing users to hunt for the file. Request * Make the Dropbox thumbnail draggable to any app. * After the drop, keep auto‑upload and markup intact. Why it matters Faster one‑step sharing,…
Default sync state for new files: "Available offline" is not working on the Dropbox desktop app
Starting a new discussion because the last one (titled: "Make available offline" is not working for me") was suddenly closed to replies, without a successful resolution. In Options, I set the Default sync state for new files to "Available offline". This does not stay, and files are randomly staying online-only until I open…
Desktop items not included when syncing with Dropbox
I'm working on an M1 MacBook Pro running macOS Tahoe. For some time now (including before I upgraded to Tahoe) I have noticed that items I leave on my Desktop are not included in the Dropbox Sync. I have carried out an extensive search on this issue but thus far have found no solution. Can anyone assist me towards a…
Need help setting up Dropbox for cloud-only storage on my Mac
I’m moving out of the country and it’s not practical to take my 6 TB external hard drive with me, so I signed up for Dropbox as cloud storage instead. I chose the 2 TB plan since I’m not even close to using that much space on my drive. As I started transferring files, I noticed a bunch of different icons appearing in…
Cannot sync due to permissions on macOS Tahoe
Device Macbook Pro Operating System/Browser (if using the web) Mac OS 26 Tahoe (same behavior on previous Mac OS) Dropbox App Version (if using the app) 232.4.5988 Syncing Status Cannot sync due to permission(s) issue. Question or Issue Over 100 files cannot sync/upload due to permission issues. Have changed folder and…
Uploads are painfully slow today both on the Dropbox website and the desktop app.
Device Macbook Pro 2021 M1 Operating System/Browser (if using the web) macOS15.6.1 Dropbox App Version (if using the app) 234.3.5540 Syncing Status Up to date" Question or Issue All uploads are super slow today, I have tried Chrome as usual, Safari, and the Dropbox App. What should be a 15 minute upload is taking 2-3 hours…
Unable to make files available 'online-only' despite managing disk space
Application Affected Dropbox Device Laptop Operating System/Browser (if using the web) MacOS 14.6 Dropbox App Version (if using the app) 234.4.5591 Question or Issue I am unable to clear my hard drive space from Dropbox files, despite making them available online only. After navigating to the Sync & Storage section and…
Dropbox Re-reading Issues on Macos
Dropbox on macOS is killing my workflow, and has been for quite some time. Bug: Every time I open a local (fully downloaded) file, Dropbox re-scans the entire thing to check for changes. Fine for tiny docs, but for my 200-400GB video files? It grinds my Mac to a halt in any media player. (No upload - just pointless…
Can I restore my old Dropbox backup set up after my computer repair?
Hi, I have had to recently restore my Macbook completely (it was repaired and the OS re-installed). I had my Dropbox connected to my MBP and backing up the Documents, Download and Desktop (from now on refered as DDD) folder. Before the restore, the path to these folders was inside my Dropbox folder. Something like:…
Add a Dropbox feature to help us find empty subfolders.
Hello, I would like to suggest a feature to locate subfolders that have no information in them. I love the duplicate finder feature and have used it quite a bit but now, I am having to go back through each sub folder to find the folder that I deleted the duplicate from. It would just make life easier:). Thanks, Marsha
Having to reinstall Dropbox every day to sync my files on a MAC
For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made.
I need my files to sync locally on my device, and not online-only. How can I change the cloud icon?
I spent three days downloading my folders and files onto my new computer, MiniMac. Then after all was done the folders and files are showing they are online only. I have read for two hours all the posts and replies on this forum and directly on dropbox.com and all I have managed to do is give myself a headache and be more…
Desktop folders are unavailable and switched to aliases after deleting the Dropbox app on Mac
I had deleted dropbox off of my MacBook because I was having some glitches with my files and wanted to redownload it. I had continued to save files in my folders saved on my computer that had previously been backed up by dropbox. However, today, I found that my Desktop, Documents, and Downloads folder are all locked and…
Finder right-click menu missing for Personal Dropbox (Business account works)
Hi, I have both a Personal and Business Dropbox account linked on my Mac (same Dropbox app). The Finder right-click menu (Sync, Share, etc.) only appears for my Business account, not for my Personal one. Details: Both accounts are syncing locally (not using Backups or external drives). Under System Settings → Privacy &…
Dropbox app on File Provider using 6GB of RAM while the app is updated, and not syncing.
I have a lot of files (>370K) but vast majority are online only after trying to address this issue via solutions in other threads. I have 134GB of local files and maybe 500gb more are online-only. Dropbox app is using another 875mb. ~7GB total seems like a lot of RAM usage. No files are currently syncing, it says all are…
New Dropbox beta build 234.3.5540 overworks my OS system.
Hi everyone, I’m facing a significant issue that prevents me from using the Dropbox app on my macOS system. After upgrading my Mac to macOS 26, the Dropbox app shows a 12-hour Power 25% Energy Impact in the Activity Monitor. Additionally, there are approximately 25% bursts of energy usage every 60 seconds, regardless of…
I'm trying to restore my backup on a new device, but nothing happens.
Device Macbook Pro M2 Operating System/Browser (if using the web) macOS 26.0 Dropbox App Version (if using the app) v233.4.4938 Question or Issue I used dropbox backup to backup the Documents and Desktop folders of my Mac before it went in for repair and I now want to restore the backup to my machine (which has a totally…
Cannot log in and use the Dropbox desktop app on macOS Sonoma 14.7.8
I am using Dropbox on my MacBook Air. It was working normally, but a few days ago I upgraded my OS to macOS Sonoma 14.7.8 and since then I have not been able to log in or sync Dropbox on my Mac. I have uninstalled and reinstalled Dropbox several times, but it still does not work. I first downloaded the…
Need to erase my hard drive safely, without affecting my Dropbox files.
Device iMac iMac Operating System/Browser (if using the web) macOS26 Dropbox App Version (if using the app)233.4.4938 233.4.4938 Syncing Status Syncing Question or Issue I need to reinstall my OS on my Mac, and the only way to do it is to erase my disk first. I use Dropbox to hold working files that are accessed by many…
Online-only files won't open on macOS BigSur, unless I right-click on them.
iMac 2017 MacOS 11.7.10 (BigSur) Syncing "Up to date" Mac won't open "Online Only" files unless I right-click on them and select "Make Available Offline"
Unable to completely delete the Dropbox desktop app before migrating to a new computer
I've always had good luck using Apple's migration assistant. Whenever I get a new Mac, I always change the Home Folder name. I do this because the old Mac is often repurposed to another family member. So the old Mac is called “macmini2018” and the new Mac will be called “macmini2025”. The problem is, Dropbox (and iCloud)…
My MacBook doesn't sync automatically once I wake it up from standby.
As of now folders don‘t get synced automatically when you wake up your macbook from standby. I always need to manually stop syncing and continue it.
I see a "connection with the server could not be established" error while updating my desktop app.
Application Affected Official Dropbox Application Device (PC and macbook) Operating System/Browser (if using the web) (Windows 10 and macOS 14) Dropbox App Version (if using the app) (223.4.4909) Dropbox just stop working and syncing on all my devices: PC, notebook, macbook. It tells I have to update. But when I run an…
Dropbox desktop app on Mac forces sync preference to be online-only repeatedly
Latest macOS: Sequoia 15.6. Dropbox: 230.4.8797 I have been noticing a sync issue warning in Dropbox menu bar for a few days so I checked settings today: I had selected the "Default sync preference" as "Available offline" when installing Dropbox on Mac. But I see in the settings that it had changed to "Online-only" on its…
Quick look isn't working on files, it shows an icon only on Mac OS Sonoma
I got a new M3 MBP and have been transferring everything over. On my old MBP 2015 I could use quick look to see what the files were both offline and online. On my new MBP when I do quick look it only gives me an icon. It doesn't show what is in the file or the photo. I really need to be able to see what is in these files.…

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