Error Messages

Downloading big file from a shared folder
A person shared a folder with me with multiple files ~45GB each. When I try to download any of the files, they stop at ~15GB. Chrome doesn't give any errors, it shows the download as complete, Firefox shows a failed download. I tried to clear the cache, that didn't help. I tried to save one of the files to my account and…
I get the error "Failed - Network Error" when I try to download a file.
Every time i download a file "Failed - Network Error" . Yes its a large file. But I should be able to download them since i pay for my account its not a free . So im confused why i have to clear cache , browsing etc and still get "Failed - Network Error" . Ive tried doing it in parts but cant get all the files to download.…
Problems placing images
Hi there, We've never had a problem with Dropbox in the past, but this is now the 3rd time we've had to contact support in 2 weeks with problems. For the past 6 years, I've run dropbox on my MacBook by keeping files online (using the cloud icon). I went on holiday for a week, came back yesterday and had to get an urgent…
After moving to ~/Library/CloudStorage, permissions are broken and dozens of selective sync errors
I recently misclicked a popup and was forced to move Dropbox paths (I understand this is necessary for Ventura but I'm still on Monterey) and not only did it have to re-download many of my files for some reason, but after hours of syncing, the file permissions wouldn't allow me to open many of the directories inside. * I…
Cannot sign in to the Dropbox application on Windows using "connect a computer"
Hello I have trouble signing in on the windows. I used the "connect a computer" on my phone app, which worked for the browser, but no matter how much I tried, the app won't sign in. The error says the email or the password is invalid, but I have access to my files on both my phone and my browser on my laptop. I would…
Camera Upload on Android not working
I am on an Android device with Camera Uploads turned On. Up until April 4, 2023 all new photos were uploaded to DB automatically. All new photos since then did not get backed up to DB. If I open the dropbox app and go to the Photos tab there is a triangle with an exclamation, when I click on it I get a message: "Couldn't…
"View Sync Issues" full of issues that can't be fixed
Hello, in the "View Sync Issues" is have more than 900 issues reported. I noticed that most of them were files starting win a dot from some sort of temporary file from my presentations in Keynote.app. I remove most of those file via terminal app (i handled this with the command: "find…
File password not recognised-Dropbox says it's wrong
I have a Word file on my desktop computer and it has a password. I uploaded it to Dropbox and the file was uploaded successfully. When I double-click on it to open it, Dropbox can see there's a password on the file and asks me to enter the password. I entered the password and Dropbox said the password was WRONG. I did the…
Unable to Export Video to Destination Folder
Hello everyone, I tried looking for a solution on YouTube to solve an export to Dropbox problem I am having within Adobe Premiere Pro 2023 with one of my videos but I haven't had any success. The Encoder Error message says: Could not write destination Media File because it is locked. Access denied. This is the first time…
why my desktop folder is attached to my dropbox folder, but I don't see it
I have a very weird problem. All of my desktop folders are in my dropbox folder(according to the target path), but when I am in my dropbox folder I don't see any desktop folder. Any file in my desktop folder is: C:\Users\User\Lonely Gamers Dropbox\aviv ariel\My PC (DESKTOP--------)\Desktop\..... But when I am in the aviv…
folders can’t be opened because you don’t have permission to see its contents.
I keep on getting this message whenever I try to access the folders desktop, downloads, documents. How do we fix this ??? The folder “Desktop” can’t be opened because you don’t have permission to see its contents.
"Failed to load request" error when selecting files on the Dropbox website
While selecting a file in dropbox file chooser, I am getting this error "Failed to load request". The image and the network tab API response are attached below. Can you please give any solution to this?
Can't play after renaming
I renamed a video I had uploaded of my daughter singing. I've played it many times. Since I renamed it the photo is gone and I can't play the video. It tries to take me to my Samsung Health app. What happened? All I did was change the name?!?
Uploading folders with subfolders, no option to see WHAT files "could not upload"
I'm getting extremely frustrated with Dropbox!! I'm using new Macbook Pro (but also have access to Windows 11 machine... same bad results). I've tried both the Dropbox app (putting folder in it, to upload), and I've also tried doing this via www.dropbox.com "upload." Neither solution works. Here's the issue. 1) Upload a…
Dropboxcleanup.exe has stopped working - Windows 8.1
I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802. The error is happening as Dropboxcleanup.exe says it can't find api-ms-win-core-heap-l2-1-0.dll. Thanks.
Cannot delete 'online only' files from trash (Mac)
I have this recurring problem on my Mac where I can't empty my trash properly because of some online-only files that are in there. When I try to empty my trash, I get the following error: * The Finder can’t complete the operation because some data in “FILENAME” can’t be read or written. (Error code -36) I've also tried…
Strange bug: "Unhandled Thrown Error!" using "Request Files" in Windows
Using Windows File Explorer, when we right-click inside a Dropbox-synched folder, and select "Request Files", the browser window opens with a 404 Not Found error. I have verified that the user is logged into Dropbox.com and also that the Dropbox Windows application is running and fully synched. Any help with this is…
I worked on and synced a file and it synced as 0 bytes
I was working on a R script. The moment I saved the file and quit RStudio, the script file which is synced in a dropbox folder is turned to a 0 byte file. When I tried to open the file from dropbox web, it showed me "Error (415)". When I tried to recover it from the "version history" option, I found that strangely there…
Phone keeps disconnecting when syncing photos
Hi everyone! I have an issue with the automatic upload of my photos from my phone. I used to plug my phone into my computer and it would automatically upload my pictures from my phone into my computer but it hasn't been working for months and I can't find a solution.. The issue is that Dropbox sees that there is photos and…
Unknown error occurred while accessing anything on Dropbox
Hundreds of files stored in Dropbox, and now I get this "Unknown error occurred while accessing <filename>" message when I try to open any of them. Guess I'll have to start using my hard drive to backup my Dropbox files. [Profanity removed as per Community Guidelines]
Does the iphone app no longer support epub preview?
I used to always be able to preview epubs from my Dropbox directly on the app on my iPhone. I hadn't checked them in a while, but I checked today and received the "No preview available This file type can't be viewed" message. When did this change happen and why?
cannot use Automatic backup for External Drive
I have a external drive that has lots of production related files in it. I try to setup a automatic backup system by going into dropbox-click on my profile-click prefences- backup-manage backup- then i try to add my external drive but after selecting it it says "There was an issue backup up 'LIGHTING' Your files are safe…
Deleting Dropbox from CloudStorage Location (M1 Beta)
After upgrading to new Beta to dropbox for M1, syncing stopped working and finder window start freezing while searching dropbox files. So I decided to delete Dropbox, but cannot delete this Folder (/Users/Username/Library/CloudStorage/Dropbox/) that got created with new Dropbox Beta version, after Unistalling the Dropbox…
Dropbox app stopped working on Ubuntu 22.04
Today I booted up my fully updated laptop, Ubuntu 22.04, and noticed dropbox didn't start automatically. I manually started the app but nothing happened. I rebooted and tried again, nothing. Then I uninstalled dropbox and reinstalled (using the latest deb package for Ubuntu 14.04 - 22.04). After this install I got a…
When I use the Files app on iOS, the files are converted to an unknown file.
Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank you
Saving files on local server, permissions issues? Delete issues? Weird behaviour?
Setup: Our office has a server. A physical one, on our local network. We have users on machines on our local network. We have 3 remote fulltime staff. Our office server is the only machine on the network with Dropbox installed. Problems: We use Photoshop and 3ds Max. We save big files. Between 2gig and 15gig files are…
Failure to upload Powerpoint presentation file
I am trying to upload a Powerpoint Presentation to Dropbox and keep getting a "failure" message. I'm not sure how to solve the problem. I just updated my security measures.
'Something went wrong from our end' error on the web.
Since yesterday I can't acess my Dropbox account files from my home computer. So, the files in this computer are not yet updated because I made some alterations before from my work computer. However I have access to the files through the Iphone app. May anyone help me about this problem?. Thanks
Dropbox link loading mimecast page or dropbox says theres an error
I've been sent an email with a dropbox link, if I click on or copy/paste the link in a browser I'm forwarded to Device Enrollment Mimecast webpage at security-eu.mimecast.com If i type in the link manually, dropbox states theres an error. The company that has sent the dropbox link is saying the issue is our end as all…
.pptx files are supported but something went wrong.
A powerpoint file has been shared with me in Dropbox but when I try to open it to edit I get the message ".pptx files are supported but something went wrong." Tips to fix please?

Error Messages

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