Error Messages

please help I lost me 3 important folder....desktop.....documents... and downloads. I cant download them from dropbox

Hi Everyone, Yes, I am also facing the famous error message "there was a problem completing this request". I just switched from an Macbook to a Windows laptop. I freshly installed windows 10 pro on the laptop and the dropbox app was running fine. Then I decided to upgrade to windows 11 pro. I formatted the hard drive and…

Hello, I'm creating a file request, like I have many time before but suddenly it is coming up with this warning: 'The following characters are not allowed: angle brackets \ / : ? * " |' This makes no sense as I am not using any of these characters in my subject line. I have even just tried 1 character 'J' and it still came…

all my files inside drobox team projects are gone. Within the activities, no files have been deleted or moved. this compromises 5 years of lost work, we want to be contacted immediately to resolve the issue. call me immediately on [removed per the Dropbox Community Guidelines]

Hi folks! I've been running into exactly the same issue as Johnny in the below thread: https://www.dropboxforum.com/t5/Dropbox-files-folders/File-saving-problems-audio-and-word/td-p/421559 Was there any resolution to this? Adobe Audition is my #1 most used program - I record voiceover for a living and use Dropbox for…

I know this problem has been shared here before in the past, but in all cases (at least, the ones I consulted) it resulted in a representative contacting OP directly via email, which doesn't really help other users. Please let me know if there's an actual solution posted here that I didn't catch. Anyway, I’ve been trying…

Hey so I have a similar problem almost every time I rename a picture its version changes to a file that cannot be previewed even when downloaded. it says files without extensions can not be previewed. after renaming

The reason is that Dropbox asks for permission to access my old MacBook Pro root (user) folder, with a name like qzmbp, whereas the root (user) folder on my M2 Air is qzmpa. Strangely it has no problem on my Mac mini (qzmini). How can I fix this???

I wanted to save my files to an external drive. So I drug them out of drop box and onto my mac. Then I drug them to an external hard drive. Now I find out I can't open the files on my external drive. I get this message: ... is an online-only file. To open it, first move it into your dropbox folder. I have not renewed my…

Since updating Dropbox my Mac crashes, won't do anything. Deleting the Dropbox app helps, the Mac won't crash, but I need Dropbox in mij Finder to work. Anyone else experiencing this issue?

Hi community, Can anyone tell me why Windows Firewall is blocking C:\program files (x86)\dropbox\client\dropbox.exeexe? Note the double exe at the end. It's that that is confusing me, otherwise I would just allow access, but I'm not sure if this is something fishy!!?

A folder link was shared with me. I can see the upload options but I receive an error immediately after attempting to upload a document. It says "There was an error uploading a file." If I click "Retry", it says "In queue..." and never uploads. I've tried uploading spreadsheets, PDFs, picture files (.png). I'm using Chrome…

New account. I cannot upload any files (JPEG's). I get the same message every time that I can't upload empty files. I am trying to upload from my PC. I've tried Chrome and Edge, same result. I've cleared my cache, same result. I've searched this community and the net for clues, to no avail. Any ideas? Update: As soon as I…

I'm trying to access .ai files in my dropbox which I had created and then "made offline only". Now when I try to download them and open them I just get "Verifying access to..." and it cycles 50+ times until it gives me a "file read-only" error. These errors pop up in AI. They are illustrator files. I've tried downloading…

I've been having a lot of trouble downloading files from Dropbox. I always get "Failed - network error". The file is less than 1 GB, so it's NOT an issue with the file size. I've tried using incognito mode. Same errors. Here's what happens. I start to download it. It begins, and downloads a certain amount (sometimes a few…

Can't embed anything , opening direct link and copying that works but it changes over time (ending with /file#) Is there any ways to get direct link that could be embedded that also doesn't change ? This is frustrating

Hi, I use an app on my Android tablet which allows me to import from Dropbox to upload files. I have done this for years several times, but suddenly when I attempt to do this I get an error "Dropbox access revoked, please re-authenticate." What is going on? Why has it been revoked? How do I re-authenticate? What is…

Hi, For MP4 videos, when I share links, I change the dl=0 at the end of the link to raw=1. This no longer seems to work in Google Chrome as of the past few days. Was there something changed on your end to cause this issue? Others I share links with have the same issues, so it is not specific to my device. Example: DL=0…

Hello. My Mac is running on OS Monterey 12.6. Today, I was cleaning out some of my files and I received the following message from Dropbox: Error Message "Couldn't start Dropbox. This is usually because of a permissions error. Sorting your home folder on a network share can also cause an error. Please contact Dropbox…

Hello, I receive the following error below when starting drobox. I tried to reinstall and it did not help, I also tried to add a rule for outgoing communication to windows firewall, did not help. When I start dropbox "as admin" it seems to be working fine.... itself it cannot start. Any ideas please? (I also checked the…

I have a folder that is in my virtual space, but the administrator is a person who no longer exists. So I can't delete that folder from my space because I don't have the permission as administrator. What can I do to free up that folder from my space?

I often use .paper files for taking notes and tracking the progress of tasks with checkboxes on my work team. I'm using Windows 11 with the latest version of the Dropbox app (175.4.5569 at the time of writing). Every time I open a .paper file from my file explorer, it opens a tab in my browser that reads "Error (404) We…

I am participating in a group practice that I registered with through Eventbrite. The three-day course included downloadable material. The links were on the Eventbrite webpage, and they took me to Dropbox, where I can see and playback the material. But despite being logged into my account, I kept getting an error code…

In the past few weeks, I often get Aw, Snap! or Out of Memory errors (only) when using the Dropbox website on a Chrome browser (Windows). I've cleared cache and removed bad extensions. Any other suggestions? Thanks, Judith

Recently (maybe the last month to month and a half) I have been unable to open Excel files on my Mobile device. Android S21 Plus Prior to that I could open and edit them just fine. When I try to open an xlxs file, I get the message: File type not supported Couldn't download file. Please try open in another app. Any ideas…

Hi, I'm attempting to upload a large number of files to Dropbox but have been received messages such as "The following files are not supported by Dropbox and cannot be uploaded: report_ISC_memory_mask-NAcc_effect-grp_type-tval.txt, report_ISC_redCMLE_mask-VTA_effect-grp_type-tval.txt,…

Hi when I use the dropbox plugin I get this message. I have tried everything . please see screen shot

I upgraded my account a few days ago via apple iTunes and I get an error message. It took my money £9.99 but didn’t upgrade my Dropbox. My email is [email removed as per Community Guidelines] P.s Wish it was easier to communicate with Dropbox this is really frustrating. Mark [removed per Community Guidelines]

A few days ago I installed the new dropbox update after being prompted to do so. It's been a nightmare since then. After all my folders were moved to some new secure folder on my mac, I get nothing but weird issues with dropbox and finder * Finder freezes and can't save a file. Need to kill the process in activity monitor…

Since a 2023 outlook app update was completed every time I go to attached a file to a message from Dropbox within the outlook app it shows no files available. Only fix thus far is to leave the message entirely and re sign in to link Dropbox to Outlook. This is grossly inefficient.. any solutions would be great!