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Cannot download the information you requested
HI Team, I am unable to open file. when i place share file link in Excel or Word. its show below Message unable to open https:.......... Cannot download the information you requested.
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dropbox does not start after recent upgrade on gentoo linux
Hi there. I am using dropbox for about 10 years. A few days ago my gentoo linux PC was upgraded its python version to python-3.11. The following i see when i try to start dropbox. Any ideas why? Failed to run Python command: !! dropbox: fatal python exception: Traceback (most recent call last): File "<frozen…
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Zip file gives me an error when I'm trying to download.
I'm using Chrome and trying to download Dropbox folders to my Mac (Monterey version OS 12.0.1 ) and getting an error message: ERROR 79 Inappropriate file type or format. It worked fine before updating my OS system. Please help.
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Dropbox stuck in "indexing" state on Windows 11, no files downloaded or uploaded
Hi, I've been using Dropbox for years without issues, but on my new Windows 11 PC, the app is stuck in "Indexing" status - no files are synched, downloaded, or uploaded. What I tried so far: - Restarting the app as well the PC - Reinstalling the app - Disabling firewall - Closing the processes (there are usually 7 of them…
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"view document" DB link in e-mail gets DB error message - wont open the doc presumably loaded to DB
Win11 desktop/ Link in e-mail from trusted sender to “view document” in DB results in error when clicked. It was sent before I had a DB account. Now I have an account & attempted DB install. I have access to a DB home page with upload function, labels of files in google cloud etc though the top banner says “get started by…
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GMAIL ERROR 404
I am searching for a solution to an apparently common GMAIL ERROR 404 error related to downloaded saved GMAIL PDF documents into a dropbox folder. Embedded files in the pdf should be able to be downloaded onto a computer and opened. However, trying to open the embedded document in the pdf results in the Error 404 message.…
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Local File Access Denied
Dear Anybody, Upon locally syncing all my files via the Dropbox desktop app, I am now unable to access certain files. Specifically, I simply can't open word documents (i.e. they don't upon nor show me error prompts when I attempt to open the file), and when I attempt to open PDF documents its says "There was an error…
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I can't upload files as I'm getting an error about my connection
Past 2 days I can't upload video files from my external to Dropbox via Mac book. ANYBODY?!?! File loads to 9 - 10 minutes left; stops. Says I've lost internet connection; will resume loading when I RECONNECT. Refreshed modem & router; still won't work. Intermittent internet signal. Goes from WIFI CONNECTED to LOOKING FOR…
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Migrating from Mac to Mac using Migration Tool
Greetings, MacBook Pro (old machine): OS 12.6.5 MacBook Air (new machine): OS 13.3.1 1. I have been using Dropbox to backup my files on my MacBook Pro, all my files are online and only the ones I use is made available offline 2. I used "Migrant Assistant" to migrate to a new MacBook Air, so the folders & files in…
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Error when trying to invite member or to share folder.
Hi, Since i change my dropbox to Enterprise offer i can't invite members to the team or share folder. i have always the same message saying that i have to wait 24hours before tring again 😞 Message : "Vous avez atteint le nombre maximum d'invitations que vous pouvez envoyer par jour. Veuillez réessayer dans 24 heures." Can…
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I cannot install the desktop app on Linux Fedora 37
Gnome 43 has removed libnautilus-extension.so.1 making it impossible to install Dropbox on Fedora 37. Please update the rpm installer to make use of the changes in gnome 43. For reference: https://ask.fedoraproject.org/t/official-dropbox-package-doesnt-install-in-fedora-37/27296 Here is a link to an open pull request to…
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Error on Two step authentication. Two-step verification text message couldn't be sent.
Hi, really needing support , been using Dropbox for year and so does my team, we have been getting this error below all day when trying to log in - Two-step verification text message couldn't be sent. <a href="/help/364">Help</a> Can anyone help me or who can I get help with urgently , i have raised a ticket on this too…
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Deleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details. It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center. I've tried 3x now to delete and nothing changes. Anyone offer any help?
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Stuck with a message that someone is sharing a file with me (the file doesn't exist anymore)
A few weeks ago, after some app update, I received a popup in my dropbox app that a friend is sharing a file with me. The problem is that this is related with a file at least 10 years old and even when I try to "ignore", "reject" ou "delete" this sharing, the app says that the file is no more available and show me the…
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Can't pay with VISA card
I can not pay for a subscription with a VISA card of a Tajikistan bank, it says "You are not allowed to make this purchase". Please tell me how to pay?
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Dropbox not allowing head (header requests). Error 405
Hi all, after a bit of work, Dropbox is working now with either dl=1 or raw=1. Refer to my last article below: https://www.dropboxforum.com/t5/View-download-and-export/Need-jpg-not-jpeg/m-p/674626#M44637 However, there is one vendor of mine where this method is not working, (ABE books), if you must know. They are telling…
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[SOLVED] Unable to install, asking to change permissions on folder that doesn't exist
I''m trying to install dropbox, but after it goes through the download phase, I get a pop. That user, Zach_1, does not exist. The /Users/Zach does, however. Why does Dropbox keep trying to install here and how can I change it? Also, it's terrible there's not an actual support team you can contact about these things. Here's…
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Safari 16.1 (macOS Ventura) cannot access Dropbox files
Safari cannot open the page.The error is: "The operation couldn't be completed. (kCFErrorDomainCFNetwork error 1.)" (kCFErrorDomainCFNetwork:1) Dropbox recently moved itself to "a safer location", i.e., ~/Library/CloudStorage/Dropbox. Everything was fine. Afterward, I upgraded macOS to 13.0 (Ventura). Safari is now ver…
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Can't open file Excel protected by password
From 1 weeks I can't non more open my .xlsx file protected by passoword on my Android phone. Return this error message : "Type of file not supported"
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Can't sign in - desktop app giving "Request cannot be processed" error when inputting one time code
I'm trying to access my account from another computer. When I try to log in Dropbox sends a one-time verification code which I enter into the text field and click on 'send code', then Dropbox goes on to say 'Request cannot be processed'. I click on the 'send code' button again and Dropbox says 'invalid code'. I have tried…
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File Requests Down?
Hi there! Are file requests down for anyone else? Dropbox finally fixed the name deletion problem with file requests (yay!), but now whenever I try to open one the links incognito mode/not signed into my own account (as a client would do to submit a file), I'm hit with a page that says: There was an error loading the file…
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There was a problem parsing the package
Starting this morning every file I download from my Dropbox results in "There was a problem parsing the package". I've tested half a dozen files, and all have the same results. This is happening on four devices, two with external storage and two with only internal storage. I've also downloaded and installed files from four…
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Permissions error after Mac migration / localhost
Hey everyone! The Dropbox app recently moved my Dropbox folder in to the Library and now my web development environment isn't working properly. Whenever I go to my 'localhost', I get error messages. The error messages I am receiving are: - "Forbidden. You don't have permission to access / on this server." (MAMP 5.3) -…
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Recently "File type not supported"
I have a few small (< 1MB) password protected Excel files in a shared Dropbox folder that I've used for several years. The past few days I have been unable to view the files and I get the purple target and "File type not supported - Couldn't download file. Please try opening in another app." If I remove the password in the…
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Error that the file couldn't be opened when accessing Google sheets document online.
Hi, I'm encountering a problem while using Google sheets that's integrated with Dropbox. It used to be fine, but when I tried to open it today, the page refused to load and the message that I got is "File could not open. Try refreshing the page". I already tried to refresh the page several times, but it wouldn't work. I…
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This file cannot be previewed because you are offline
Why can't I see the documents I received?
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“No preview available” error message, when trying to preview a file on the mobile app
Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available. To view this file, open it on your computer. I use my iPad & iPhone 99% of the time to open my Dropbox files.
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Can't create folder at top level in Dropbox business as team admin
I can no longer create folders (or delete existing) at the first level of our account. The create button is greyed out. If I try and create a link to the existing folders (that I created) I get a pop up saying I don't have permission... I am the only team admin!? This is negatively effecting the functionality of our whole…
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Dropbox says I removed access to a shared folder and I can't get it back
I use a shared folder with some coworkers. Two days ago my dropbox app said I deleted the folder about ten minutes before, when I wasn't even at my computer at the time. When I view deleted folders I see the folder, but it shows access as "limited" and when I try to re-add the folder it says it cannot do that. When I go…
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Dropbox can never finish syncing because one folder is locked by another user.
I cannot remove or edit the two Word files within a locked folder. This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacOS Finder). The folder's creator is no longer available to contact. While Dropbox cannot complete syncing, I cannot update to…