Error Messages

Verifying Access and trying to download AI files.
I'm trying to access .ai files in my dropbox which I had created and then "made offline only". Now when I try to download them and open them I just get "Verifying access to..." and it cycles 50+ times until it gives me a "file read-only" error. These errors pop up in AI. They are illustrator files. I've tried downloading…
Download failed - network error
I've been having a lot of trouble downloading files from Dropbox. I always get "Failed - network error". The file is less than 1 GB, so it's NOT an issue with the file size. I've tried using incognito mode. Same errors. Here's what happens. I start to download it. It begins, and downloads a certain amount (sometimes a few…
Embedding image to [img] does not work with ?raw=1 , also direct link changes after time
Can't embed anything , opening direct link and copying that works but it changes over time (ending with /file#) Is there any ways to get direct link that could be embedded that also doesn't change ? This is frustrating
Dropbox access revoked, re-authenticate
Hi, I use an app on my Android tablet which allows me to import from Dropbox to upload files. I have done this for years several times, but suddenly when I attempt to do this I get an error "Dropbox access revoked, please re-authenticate." What is going on? Why has it been revoked? How do I re-authenticate? What is…
RAW=1 link no longer working for videos in Chrome
Hi, For MP4 videos, when I share links, I change the dl=0 at the end of the link to raw=1. This no longer seems to work in Google Chrome as of the past few days. Was there something changed on your end to cause this issue? Others I share links with have the same issues, so it is not specific to my device. . Example: DL=0…
Startup error on the Dropbox desktop app on macOS Monterey 12.6
Hello. My Mac is running on OS Monterey 12.6. Today, I was cleaning out some of my files and I received the following message from Dropbox: Error Message "Couldn't start Dropbox. This is usually because of a permissions error. Sorting your home folder on a network share can also cause an error. Please contact Dropbox…
Error on startup (permissions?) Dropbox won't start without admin mode
Hello, I receive the following error below when starting drobox. I tried to reinstall and it did not help, I also tried to add a rule for outgoing communication to windows firewall, did not help. When I start dropbox "as admin" it seems to be working fine.... itself it cannot start. Any ideas please? (I also checked the…
Can't delete a folder as I'm not the administrator
I have a folder that is in my virtual space, but the administrator is a person who no longer exists. So I can't delete that folder from my space because I don't have the permission as administrator. What can I do to free up that folder from my space?
Dropbox Paper Error 404
I often use .paper files for taking notes and tracking the progress of tasks with checkboxes on my work team. I'm using Windows 11 with the latest version of the Dropbox app (175.4.5569 at the time of writing). Every time I open a .paper file from my file explorer, it opens a tab in my browser that reads "Error (404) We…
I'm being told I don't have permission to download.
I am participating in a group practice that I registered with through Eventbrite. The three-day course included downloadable material. The links were on the Eventbrite webpage, and they took me to Dropbox, where I can see and playback the material. But despite being logged into my account, I kept getting an error code…
Chrome Errors - Aw Snap and Out of Memory
In the past few weeks, I often get Aw, Snap! or Out of Memory errors (only) when using the Dropbox website on a Chrome browser (Windows). I've cleared cache and removed bad extensions. Any other suggestions? Thanks, Judith
Can't open xlsx files on my mobile device
Recently (maybe the last month to month and a half) I have been unable to open Excel files on my Mobile device. Android S21 Plus Prior to that I could open and edit them just fine. When I try to open an xlxs file, I get the message: File type not supported Couldn't download file. Please try open in another app. Any ideas…
Files can't be uploaded, how to find out which files are contained within "and 26 more"
Hi, I'm attempting to upload a large number of files to Dropbox but have been received messages such as "The following files are not supported by Dropbox and cannot be uploaded: report_ISC_memory_mask-NAcc_effect-grp_type-tval.txt, report_ISC_redCMLE_mask-VTA_effect-grp_type-tval.txt,…
I keep getting "Dropbox refuses to connect" error pages how do I fix this??
Hi when I use the dropbox plugin I get this message. I have tried everything . please see screen shot
I upgraded my Dropbox account via iTunes, but it didn't get upgraded.
I upgraded my account a few days ago via apple iTunes and I get an error message. It took my money £9.99 but didn’t upgrade my Dropbox. My email is [email removed as per Community Guidelines] P.s Wish it was easier to communicate with Dropbox this is really frustrating. Mark [removed per Community Guidelines]
I can't use my new Quicken code for 5GB extra storage on Dropbox; it says it's used.
When I entered the code that Quicken provided Dropbox said I've already used that code. Maybe I used that code in the past, but it was years ago for only 2G. This code is for 5GB, and since this is a new code and I just renewed my Quicken I feel I'm entitled to it. But I can't figure out how to get it. The bot is…
Multiplers Errors with Finder after Dropbox Upgrade - Mac M1
A few days ago I installed the new dropbox update after being prompted to do so. It's been a nightmare since then. After all my folders were moved to some new secure folder on my mac, I get nothing but weird issues with dropbox and finder * Finder freezes and can't save a file. Need to kill the process in activity monitor…
error message after installation of the Dropbox desktop app
After the installation on my new mac I get an error message.
Shared folder conflict
We use dropbox at our office and share very many client folders in a shared folder. All of a sudden 90% of the folders have gone missing for everyone, but the Admin and it is now showing [Folder Name] (shared folder conflict). We're unsure how to fix this but rely on these files heavily for work. When we click on a folder…
Cannot log in to Dropbox anymore
Hi there, Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fails without giving any meaningful error code. I've tried this multiple times, and the result is the same. Basically, I can't use…
Just share and the link will be locked.
I'm not good at English, and I want to inform you first that I'm using a translator. The problem is simple. Sharing locks the document. Even if it was only shared with one person. Currently, there are more than 4 documents that are locked like that, and the place I am using is Dropbox Paper. This document is a document…
Error When Opening Jpeg and PNG Files
Hi, I have a particular client that is new to Dropbox. She has been uploading files in jpeg and png. In her folder you can see a picture associated with these images and if I click on the file I can view the image but when I try and download them I get an error: "Sorry photo's cannot open this file because the format is…
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message. Up until the day before yesterday everything worked…
I paid for a Dropbox plan via the App Store, but I'm still being asked to upgrade for more space.
There is a 50% trial that I just signed up for on the AppStore (IOS). I processed payment through the App Store (IOS) and got charged for it. However, in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error…
Certain Google Docs won't open
We're having issues with certain gdoc files not opening, the error reading as: Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes. To learn more about the Google Docs editors, please visit our help center. We're sorry for the inconvenience. - The Google Docs Team Anyone…
.etf file extension file is not supported and files with the extension are not uploading
Hello, I use ASUS FUF laptop and I wanted to backup the esupport folder that contains all the basic driver and applications for my laptop. When doing so, I found a error stating that files with .etf extension are not supported and they can't be uploaded. I really need to backup that folder as I am wishing to reset my pc.…
Folder update in progress. try later.
I'm trying to share a 200gbs folder with my clients, but I managed to do up to 35 people, after that I got the error that "Folder update in progress. try later." I don't know what to do, I've already uninstalled the program from my computer and downloaded it again, all files are up to date, and it's not just with this…
app musicbox
I use on my iphone Musicbox to play music from dropbox. After the iphone update the app is malfunctioning: after one track it returns to the main menu...
How to Start a Retry
I have about 25 files with upload errors. I clicked "retry all" and they have all been added back "in queue" with a little clock icon next to each file. The only option appears to be the "Cancel" button. These files have been in queue for about 48 hours and no upload retry has been started. How do I instigate a retry of…
'You don't have access' for a shared link
A link was shared to my business Dropbox account. When clicking the link I'm taken to a "You don't have access page", where it says I'm signed in on my personal account. Both the web browser and the desktop application show I am signed in to my business account. How do I fix this?

Error Messages

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